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Experts say the sun may set on Sunwing as the airline struggles to keep its operations afloat

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Lindsay May always wanted a destination wedding.

She and her fiancé originally had it planned for February 2022, but postponed to January of this year due to the pandemic.

“I got my pedicure and had my hair and dress ready to go, but four days before we were supposed to depart on Jan. 2 of 2023, I found out through social media that Sunwing cancelled absolutely everything from Regina,” she said.

“I went through the seven stages of grief in one day and had a couple of panic attacks, but we rebooked our flight for March 13.”

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On Tuesday, the Regina couple learned Sunwing had once again canceled their flight out of Regina.

“Why did you even allow us to rebook and give us hope?” she asked.

A bearded man sits at a restaurant table next to a woman with tattoos on her arm. The two are holding wine glasses with plates in front of them.
Lindsay May says it is the fourth time she and her fiancé are rebooking their destination wedding in Mexico after first pandemic and then Sunwing disrupted their plans. (Submitted by Lindsay May)

Now, she and her guests are trying to rebook for a fourth time, this time through WestJet, as the $16,000 she paid for a wedding at a resort in Mexico is non-refundable.

“What I really want from Sunwing is for them to compensate for the time and effort of everyone having to go through this,” she said.

“Sunwing has completely lost my faith in them. I never had a problem with them before but I will never fly with them again. Certainly I don’t see anyone in Saskatchewan having faith and trust in them anymore.”

 

Sunwing cancellations overwhelming for potential travellers

Regina’s Lindsay May had her destination wedding cancelled by Sunwing Travel and it turned into an emotional rollercoaster.

May was offered an alternative of flying out of Saskatoon when her March 13 flight was cancelled, but she opted against it. That was a wise decision, as on Wednesday Saskatoon’s airport confirmed that Sunwing would be cancelling half of its flights out of Saskatoon for the rest of the winter season.

A spectacled man and woman and their two spectacled children, a boy and a girl, stand in a kitchen space.
Lisa Adams-Krahenbil says she is frustrated with Sunwing cancelling their flight from Regina to Cuba and now they have to incur extra expenses to fly out of Winnipeg. (Submitted by Lisa Adams-Krahenbil)

Lisa Adams-Krahenbil was ready to go to Cuba with her kids after the pandemic delayed earlier plans, but a day before their departure the Sunwing flight out of Regina was cancelled.

“I don’t understand why they have to cancel now. Sunwing is the only flight [from Regina] that flies directly to Cuba,” she said, noting they are now flying out of Winnipeg.

“It was upsetting and frustrating. It’s unfair that Saskatchewan gets cancelled. It was supposed to be the first plane ride and hot weather vacation for our kids.”

The family had saved up for the trip, but now a lot of the money will go to travelling to Winnipeg and accommodations there before and after the trip, she said.

“I still have my doubts if I will reach Cuba on Jan. 27. I know travelling is not the best right now, but we have paid for our hot holiday and we will go.”

CBC reached out multiple times to Sunwing for an interview on Wednesday. It did not grant one, but confirmed the cancellations.

A picture of a graph showing more Canadians blaming weather and airlines, than government, for recent travel chaos.
New data from Angus Reid Institute shows Canadians are as likely to blame the weather (70 per cent) as the airlines and rail companies (68 per cent) for the holiday travel chaos. One-in-three (33 per cent) point the finger at the federal government. (Angus Reid Institute)

A recent survey from Angus Reid Institute found that almost as many Canadian respondents blamed the airlines and rail companies (68 per cent) for the holiday travel chaos as blamed the weather (70 per cent).

One-in-three also pointed the finger at the federal government.

The survey also found a strong desire from respondents for more government regulation to protect consumers from cancellations.

The poll surveyed 1,611 Canadians and had a margin of error of plus or minus 2.5 per cent, 19 times out of 20.

 

Rescheduled Sunwing flights cause problems for travellers

Travel agent Suzanne Pelzer says Regina travellers rescheduled to other cities will have to deal with another set of problems.

“Due to all the disruptions in six months, the U.S. is considering re-regulating the business, but I don’t hear similar noise coming from Canada,” said John Gradek, an aviation expert and a lecturer in the aviation management program at McGill University.

“It’s a failure on the part of Sunwing to understand that their schedule was a little too aggressive or optimistic.”

Gradek said the Canadian government is being silent.

In a written statement Wednesday, the Office of the Minister of Transport said airlines are private entities that decidetheir own flight frequency and destinations, and “not at the direction of the government.”

“Regarding WestJet’s proposed acquisition of Sunwing Vacations and Sunwing Airlines, the Minister determined that the transaction raised public interest considerations related to national transportation,” the statement read.

“The Minister takes this issue very seriously and is ensuring to consider and study all the public interest considerations that have been raised before providing a recommendation to the Governor in Council on the proposed purchase.”

Sunwing’s future uncertain: experts

Gradek said Sunwing is now “thinning out its schedule” and pulling out of Saskatchewan to have a “half-decent chance” at keep other destination flights running.

He said the airline assumed it would be able to bring in 64 foreign pilots like in previous years, but “the Canadian government did not allow those permits to be issued.”

“[Sunwing] promised a lot more than they could. It seems Saskatchewan wasn’t profitable for Sunwing,” he said.

A bald spectacled man clad in a suit stands smiling.
John Gradek, a lecturer in aviation management at McGill University, says while the U.S. is considering re-regulating the aviation industry following the recent disruptions, he isn’t hearing a similar noise or momentum from Canada. (McGill University)

The airline said a week ago that it got 7,000 complaints tied to the 2022 holiday travel season. Since then, talks of a class action lawsuit against the airline have been brewing. Gradek said Sunwing’s reputation has been tarnished and loyal customers are dwindling.

“Its overambitious holiday schedule creating a lot of animosity, and the loss of brand value in the Canadian marketplace due to its actions, will end up having them pay a price,” he said.

“There’s no way Sunwing can escape some loss of market share and value.”

Gradek said the airline has 15 more days to address compensation concerns from its passengers before they can proceed to the Canadian Transportation Agency (CTA).

“But then those passengers will join the other 33,000 Canadians who are already in front of the CTA with complaints of not being compensated by the industry. It’s a mess created by the industry.”

 

Sunwing says it received 7,000 complaints during chaotic holiday travel season

 

Sunwing official Andrew Dawson confirms the airline got 7,000 complaints tied to 2022 holiday travel season.

Calgary-based independent aviation industry analyst Rick Erickson said Sunwing’s decision-making has him at a loss for words.

“Sunwing has been profitable in the Saskatchewan market for a number of years and just to abruptly cancel services there out of the blue is out of rationale,” he said.

Unlike in the U.S. where airlines got $25 billion in “outright grants,” Erickson said “there were no grants” in Canada, but carriers like Sunwing and Air Canada took short term loans.

He said the future of Sunwing is “uncertain,” as WestJet wants to buy the airline — hoping to tap into that Eastern Canadian market and Sunwing’s owned resorts — but that decision may not be concrete until summer.

Erickson said other carriers like Flair Airlines are also looking to fill in the routes abandoned by Air Canada and Sunwing in Saskatchewan.

“Sunwing has a long uphill road to be the airline it was. It would be a shame to lose Sunwing,” Gradek said.

“Unless something happens dramatically changing Sunwing’s behaviour and its way of doing business, the sun may set on Sunwing.”

 

Blue Sky48:42The Future of Flight in Saskatchewan

Saskatchewan might be known as the land of the living skies but it’s also known as a fly over province by outsiders. Lately airlines are doing just that by cancelling flights to and from our province. Today on the show we talked about what affect this has on business and leisure here in the province. We heard from the Jason Aebig CEO of the Saskatoon Chamber of Commerce, Rick Erickson an airline analyst who is just as baffled as everyone else and Justin Reeves from the Regina Airport Authority. We also heard from listeners whose lives have been affected by these changes.

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Oil Firms Doubtful Trans Mountain Pipeline Will Start Full Service by May 1st

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Pipeline

Oil companies planning to ship crude on the expanded Trans Mountain pipeline in Canada are concerned that the project may not begin full service on May 1 but they would be nevertheless obligated to pay tolls from that date.

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In a letter to the Canada Energy Regulator (CER), Suncor Energy and other shippers including BP and Marathon Petroleum have expressed doubts that Trans Mountain will start full service on May 1, as previously communicated, Reuters reports.

Trans Mountain Corporation, the government-owned entity that completed the pipeline construction, told Reuters in an email that line fill on the expanded pipeline would be completed in early May.

After a series of delays, cost overruns, and legal challenges, the expanded Trans Mountain oil pipeline will open for business on May 1, the company said early this month.

“The Commencement Date for commercial operation of the expanded system will be May 1, 2024. Trans Mountain anticipates providing service for all contracted volumes in the month of May,” Trans Mountain Corporation said in early April.

The expanded pipeline will triple the capacity of the original pipeline to 890,000 barrels per day (bpd) from 300,000 bpd to carry crude from Alberta’s oil sands to British Columbia on the Pacific Coast.  

The Federal Government of Canada bought the Trans Mountain Pipeline Expansion (TMX) from Kinder Morgan back in 2018, together with related pipeline and terminal assets. That cost the federal government $3.3 billion (C$4.5 billion) at the time. Since then, the costs for the expansion of the pipeline have quadrupled to nearly $23 billion (C$30.9 billion).

The expansion project has faced continuous delays over the years. In one of the latest roadblocks in December, the Canadian regulator denied a variance request from the project developer to move a small section of the pipeline due to challenging drilling conditions.

The company asked the regulator to reconsider its decision, and received on January 12 a conditional approval, avoiding what could have been another two-year delay to start-up.

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Tesla profits cut in half as demand falls

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Tesla profits slump by more than a half

Tesla logo.

Tesla has announced its profits fell sharply in the first three months of the year to $1.13bn (£910m), compared with $2.51bn in 2023.

It caps a difficult period for the electric vehicle (EV) maker, which – faced with falling sales – has announced thousands of job cuts.

Boss Elon Musk remains bullish about its prospects, telling investors the launch of new models would be brought forward.

Its share price has risen but analysts say it continues to face significant challenges, including from lower-cost rivals.

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The company has suffered from falling demand and competition from cheaper Chinese imports which has led its stock price to collapse by 43% over 2024.

Figures for the first quarter of 2024 revealed revenues of $21.3bn, down on analysts’ predictions of just over $22bn.

But the decision by Tesla to bring forward the launch of new models from the second half of 2025 boosted its shares by nearly 12.5% in after-hours trading.

It did not reveal pricing details for the new vehicles.

However Mr Musk made clear he also grander ambitions, touting Tesla’s AI credentials and plans for self-driving vehicles – even going as far as to say considering it to be just a car company was the “wrong framework.”

“If somebody doesn’t believe Tesla is going to solve autonomy I think they should not be an investor,” he said.

Such sentiments have been questioned by analysts though, with Deutsche Bank saying driverless cars face “technological, regulatory and operational challenges.”

Some investors have called for the company to instead focus on releasing a lower price, mass-market EV.

However, Tesla has already been on a charm offensive, trying to win over new customers by dropping its prices in a series of markets in the face of falling sales.

It also said its situation was not unique.

“Global EV sales continue to be under pressure as many carmakers prioritize hybrids over EVs,” it said.

Despite plans to bring forward new models originally planned for next year the firm is cutting its workforce.

Tesla said it would lose 3,332 jobs in California and 2,688 positions in Texas, starting mid-June.

The cuts in Texas represent 12% of Tesla’s total workforce of almost 23,000 in the area where its gigafactory and headquarters are located.

However, Mr Musk sought to downplay the move.

“Tesla has now created over 30,000 manufacturing jobs in California!” he said in a post on his social media platform X, formerly Twitter, on Tuesday.

Another 285 jobs will be lost in New York.

Tesla’s total workforce stood at more than 140,000 late last year, up from around 100,000 at the end of 2021, according to the company’s filings with US regulators.

Musk’s salary

The car firm is also facing other issues, with a struggle over Mr Musk’s compensation still raging on.

On Wednesday, Tesla asked shareholders to vote for a proposal to accept Mr Musk’s compensation package – once valued at $56bn – which had been rejected by a Delaware judge.

The judge found Tesla’s directors had breached their fiduciary duty to the firm by awarding Mr Musk the pay-out.

Due to the fall in Tesla’s stock value, the compensation package is now estimated to be around $10bn less – but still greater than the GDP of many countries.

In addition, Tesla wants its shareholders to agree to the firm being moved from Delaware to Texas – which Mr Musk called for after the judge rejected his payday.

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Stock market today: Nasdaq futures pop, Tesla surges after earnings with more heavyweights on deck

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Tech stocks rose on Wednesday, outstripping the broader market as investors welcomed Tesla’s (TSLA) cheaper car pledge and waited for the next rush of corporate earnings.

The Nasdaq Composite (^IXIC) rose roughly 0.6%, coming off a sharp closing gain. The S&P 500 (^GSPC) was up 0.2%, continuing a rebound from its longest losing streak of 2024, while the Dow Jones Industrial Average (^DJI) fell 0.1%.

Tesla shares jumped nearly 12% after the EV maker’s vow to speed up the launch of more affordable models eclipsed its quarterly earnings and revenue miss. That cheered up investors worried about growth amid a strategy shift to robotaxis and the planned cancellation of a cheaper model.

The results from the first “Magnificent Seven” to report have intensified the already high hopes for Big Tech earnings, that the megacaps can revive the rally in stocks they powered. The spotlight is now on Meta’s (META) report due after the market close, as the Facebook owner’s shares rose after the Senate voted for a potential ban on rival TikTok. Microsoft (MSFT) and Alphabet (GOOG) next up on Thursday.

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Meanwhile, Boeing (BA) reported better than expected first quarter results before the opening bell with a loss per share of $1.13, narrower than the $1.72 estimated by Wall Street. Shares rose about 2% in morning trade.

Live6 updates

  • Tech leads at the open

    Tech stocks rose on Wednesday, outstripping the broader market as investors welcomed Tesla’s (TSLA) cheaper car pledge and waited for the next rush of corporate earnings.

    The Nasdaq Composite (^IXIC) rose roughly 0.6%, coming off a sharp closing gain. The S&P 500 (^GSPC) was up 0.2%, continuing a rebound from its longest losing streak of 2024, while the Dow Jones Industrial Average (^DJI) fell 0.1%.

  • Just off the phone: Otis CEO Judy Marks

    Many in the Yahoo Finance newsroom know of my joy for reading up on elevator and escalator maker Otis Worldwide (OTIS) — I am fascinated by what the company makes, how it makes it and what it all says about the health of the global economy.

    I just got off the phone with Otis CEO Judy Marks. Her comments to me on China — following her trip in March to the country (an important market for Otis) — left an impression:

    “The message from the Chinese government is we want economic development. We want foreign direct investment. We’re going to celebrate 40 years in China this year, and it’s an important market to us, but we’ve watched as the market has developed and some of the challenges in the property market and they’re really continuing. I would tell you that the property market and the new equipment market similar to the last 18 to 24 months, it remains weak. Liquidity and credit constraints are weighing on the developers, and the top 50 developer sales this quarter were down almost 50% versus this quarter last year. So on the equipment side, we’re calling this a down high single digit to down 10% market for the year.”

    Marks doesn’t see growth returning to Otis’ China business in 2024.

  • Hilton continues to buy its company back

    Hilton (HLT) continues to be one of the most aggressive acquirers of its stock out of the gazillion companies I follow closely.

    In many respects, it almost feels like Hilton is taking itself private again! The hotel and resorts company went public again in 2013 after being bought by Blackstone in 2007.)

    This from the company’s just-released earnings report:

    “During the three months ended March 31, 2024, Hilton repurchased 3.4 million shares of its common stock at an average price per share of $196.17, for a total of $662 million, returning $701 million of capital to shareholders during the quarter including dividends. The number of shares outstanding as of April 19, 2024 was 250.0 million.”

    For perspective, Hilton ended 2022 with a share count of 277 million.

  • Toymaker earnings not coming in fun

    No playing around here, earnings from major toymakers Mattel (MAT) and Hasbro (HAS) aren’t very fun to look at.

    Not exactly a great earnings report from Mattel last night — now saying it will return to revenue growth in 2025. Mattel is unique in that the Barbie movie really drove up its results last year, so things mathematically will be down. Sales fell 1% year-over-year in the first quarter.

    Hasbro’s earnings this morning are also tough on the eyes for investors. The company is calling out a 21% sales plunge in its key consumer products business due to “broader industry trends, exited businesses and reduced closeout sales as a result of last year’s inventory clean-up.”

    Both weak reports say a lot about where shoppers minds are at right now … not with buying dolls, action figures and board games.

  • One stat to know on AT&T

    I am still wading through AT&T’s (T) long earnings report, but one number caught my attention right off the jump.

    $4.7 billion.

    That’s how much debt AT&T repaid in the quarter, as it continues to try to bring down leverage in life after Time Warner. CEO John Stankey has told me a few times within the past year that paying down debt is one of the most important goals for his management team.

    As it should be — AT&T still ended the first quarter with about $132.8 billion in total debt! The company’s market cap is $118 billion.

  • A list of questions Tesla investors need to ponder

    The day after.

    Tesla (TSLA) CEO Elon Musk has played investors like a fiddle. He gave them what they were clamoring for ahead of earnings — details on a cheaper Tesla — and they are eating it up. Shares are up 10% in pre-market trading, and the company’s ticker is dominating the Yahoo Finance Trending Ticker page.

    All of that is fine and good, but it all detracts (likely by Musk’s design) from the main story at Tesla that has weighed on its stock price this year: The company is struggling, and any bold promises by Musk that sends its stock higher inside an awful year for the company should be questioned big-time.

    Here are some questions the Tesla bulls need to ask themselves.

    • Musk promises robotaxis, shows off in the earnings slide-deck what their ride-sharing app may look like. But…
      • What do regulators have to say about this? How feasible is this launch within the next 12-months?
      • Musk does know that Uber (UBER) exists right? And that it’s nicely making profits finally and investing aggressively in its business.
      • Musk seems to think people will want to share their Teslas and make this platform a success. What happens if they don’t want to share their tricked out Model 3?
      • Musk mentions Tesla will own some of the robotaxi fleet. What does that do to its cash flow and margin profile? Do investors and analysts want to see Tesla saddled with these extra costs while the pure EV business is under pressure and they are trying to make humanoid Optimus robots?
    • Musk promises he is fully engaged at Tesla. But …
      • Some interesting dialogue on the earnings call on how long Musk plans to stay CEO of Tesla. He didn’t answer precisely with a timeline, said he works on Sunday and seemingly around the clock (like many other humans). He then questioned whether Tesla could get out its robots if he weren’t leading the company. Is now the time to ponder a Musk-less Tesla within the next few years? What does that even look like for investors? So many of his top execs have left or are leaving, including one of the guys on the earnings call last night! If buttoned-up/corporate Disney (DIS) CEO Bob Iger is seen as failing at succession planning, then Musk could be seen as one of the worst succession planners in CEO history.
    • Musk pounds the table on Tesla being an AI company again. But …
      • Sure, Tesla has some amazing technology. But doesn’t Tesla make cars first that then use its technology? Who would you rather own stock in? A pure play AI company such as Microsoft (MSFT) or a car company masquerading as an AI company?
    • Musk hypes a cheaper Tesla. But …
      • Tesla is no stranger to recalls and concerns about product quality. Just check out the Cybertruck recall last week! So, how high quality is a $25,000 Tesla going to be? This sounds like it could be a dreadful ownership experience, not unlike when my parents bought a cheap 1986 Ford Tempo and a 1987 Ford Escort when they came out.

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