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Financial burden of cybercrime remains high even as awareness grows

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Increased corporate awareness and a string of high-profile incidents have done little to reduce the financial burden of cybercrime in Canada, according to a new report.

The average cost to companies of a cybersecurity breach in Canada as of 2023, according to an IBM survey of 26 victimized organizations, is $6.94 million — down slightly from last year’s $7.05 million but still the second-highest annual price tag in the study’s nine-year history.

As well, in addition to the technical, legal and public relations costs incurred by companies in the wake of an incident, the report shows organizations that fall prey to a cyberattack are spending a significant amount of time mopping up the damage.

According to IBM, it takes companies an average of 215 days to identify and contain a data breach. That means many corporations spend a good part of a year dealing with the fallout after a successful cyberattack.

“The reality is the clean-up process has a very long tail,” said Chris Sicard, security consulting and delivery leader for IBM Canada.

“Once you are dealing with an attack, and you are working to contain that breach – even though it’s not in the news cycle anymore – there is an awful lot of investment and work that is required to make sure it never happens again.”

The IBM report comes in the wake of a string of headline-grabbing incidents in Canada. Book retailer Indigo, grocer Sobeys, oil and gas producer Suncor Energy Inc. and Toronto’s Hospital for Sick Children have all publicly admitted to being victims of cybercrime over the past year.

According to the IBM report, cybercriminals — in particular, ransomware attackers — are most likely to go after companies and industries that have little to no tolerance for downtime, and that are most likely to pay a ransom quickly in order to get their systems back and up running as soon as possible.

The report states that financial services and energy companies are the top targets of cybercrime, with the financial sector suffering nearly $12 million in damages on average per cyber breach, and the energy sector paying $9.37 million.

High-profile incidents that make the news — such as the 2021 ransomware attack against Colonial Pipeline in the U.S., which forced a temporary shutdown of pipeline operations — have raised the level of public awareness about the cybersecurity threat that exists.

And there are likely many more corporate victims that we don’t know about, Sicard said.

“Not everyone’s disclosing that they’ve had a cyber incident or that they’ve been compromised. And that’s part of the problem,” he said.

“One can argue we aren’t yet doing a good job of sharing and supporting each other.”

The IBM report also suggests that more than half of breached companies opt to pass the costs of a cybersecurity incident on to customers through increased prices, rather than investing in additional cybersecurity.

But even the smart companies that are investing in encryption, AI and other tools to protect sensitive corporate and customer data are not significantly moving the needle the way Sicard would like to see. He pointed out that the average cost to Canadian companies of a data breach has increased by more than $1.5 million since IBM first began its survey in 2015.

Part of the reason the financial fallout from cybercrime continues to grow, Sicard said, is that cybercriminals are getting more sophisticated.

“They have the same access to technology that we do. It’s just that they’re using it for evil instead of for good,” he said.

There are also more entry points for attackers than ever before, as companies move more and more sensitive data to the cloud, and the remote work trend increases the risk of a breach through an individual employee’s mobile device.

The war in Ukraine, and resulting geopolitical tensions, have also heightened the risk of state-sponsored hackers attempting to breach critical infrastructure for sabotage or espionage purposes.

“I wish I was an optimist, but I do think it’s going to get worse before it gets better,” Sicard said.

He added he believes most large companies should “come to terms” with the fact that the odds are good they may someday become a victim of cybercrime. Still, investing in things like employee training and threat detection can reduce those odds, he said.

“There are things that businesses can and should be doing to lessen their chances of being a victim.”

This report by The Canadian Press was first published July 24, 2023.

 

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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