Focus on the Value You Create for Employers, Not Your Skills
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Focus on the Value You Create for Employers, Not Your Skills

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Value You Create for Employers

“I don’t believe in work, I only believe in creating value.” – James Blacker.

The value created by employees determines a company’s survival and future. Therefore, employers focus on the candidate’s potential value to their company when hiring.

Most people see work as nothing more than a means to an end—a way “to make a living.” Therefore, when searching for a job, most people simply list their skills on their resume and LinkedIn profile and rattle them off when interviewing. Conversely, hiring managers are more interested in finding out how you can add value to their company with your skills and experience (READ: track record).

Every time a candidate, during an interview, cites their list of “skills,” which I have read on their resume or seen on their LinkedIn profile, I think, “How will these skills help me achieve my goals?” Hence hiring managers need to play detective by asking discovery questions such as, “Tell me a time when…” to identify how, for example, your claiming to possess “wizard-like” Excel skills will be of value to the company.

Rather than waiting for your interviewer to ask you discovery questions, you can earn mega points when you are inevitably asked “Tell me about yourself” by:

  • Describing how you have used Excel to solve problems or improve processes. For instance, you might mention how you created a complex financial model, analyzed data to identify trends or patterns, or used advanced functions to streamline a process.
  • Explaining the potential cost savings and revenue generation resulting from your Excel skills. For example, improving financial reporting accuracy, reducing data entry errors, or accelerating decision-making through data visualization.
  • Discussing how your Excel skills can help the employer achieve their goals. For example, if the employer is looking to improve their supply chain management, you could discuss how you have used Excel to track inventory and forecast demand.

Bottom line: Hiring managers are looking for candidates who show they understand the role and are hungry to deliver massive results.

As I have stated in previous columns, employers hire candidates who they feel will achieve results and create value.

You are not getting selected for interviews, or rejected after being interviewed, because…

  • Your resume has horizontal lines or red font.
  • Your resume lacked the right keywords.
  • Instead of five paragraphs, your cover letter had four.
  • Your interview attire was blue rather than grey.

You are getting rejected because you are not persuasively explaining how your skills will add value to the company.

There are three ways an employee creates value (Which value have you or do you currently, create?):

  1. Revenue Growth

Without revenue, a business ceases to exist. Therefore, revenue-generating employees are highly valued by their employer. These employees are eliminating what every employer stresses over, keeping revenue, the lifeblood of every business, flowing.

If you are a sales or marketing professional, you should be able to easily show, using numbers, which every employer understands, how you have contributed to your employer’s bottom line.

Tip for those looking to make a career change: Jobs are generally more secure in professions that generate revenue.

  1. Cost Reduction:

Cost control is crucial to a business’s survival and profitability. Therefore, employers are constantly looking for ways to keep their expenses as low as possible.

Consider your past and present roles. Did you save money? Did you improve delivery efficiency resulting in increasing customer retention? As a manager, do you have a track record of employee retention, thus not necessitating your employer having to go through the expense of hiring replacements? There are opportunities to control costs in virtually every position.

  1. Freedom: 

Employees who give their employer the freedom to focus on the big picture are highly valued. Do you deliver consistently, within expectations, so your boss can focus on more than just managing your work and results?

I have never encountered a manager who does not want to give their employees autonomy. However, many managers believe their employees have yet to show they can work autonomously and consistently deliver results. Call it what you will, power-hungry, micromanaging, your boss is responsible to their boss for your results, and therefore they must feel comfortable allowing you to work autonomously.

In contrast to proving you can generate revenue or reduce costs through numbers, proving you can work autonomously can be challenging. I advise having at least 2 STAR (Situation, Task, Action, Result) stories ready to showcase your ability to work autonomously.

When job searching, remember your skills are the tools you use to provide value to an employer and that employers are looking to hire the candidate they believe will provide the most value for their salary.

Look at it this way: If someone asked you to list all your skills, they would be impressed. But if they were to ask you how those skills have created value for your employers, they would be even more impressed. It is not just the possession of skills that employers want. Employers want employees who can produce tangible value for them through their skills.

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Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers “unsweetened” job search advice. You can send Nick your questions to artoffindingwork@gmail.com.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

The Canadian Press. All rights reserved.

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