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Frozen pizza sales are red hot, with increased sales expected to outlast the pandemic – CBC.ca

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The pandemic has been hard on restaurants, as physical distancing requirements have led to many of them having to shut their doors, and do their best to stay alive however they can.

Yet COVID-19 lockdowns have also presented an opportunity for some. Pizza consumption has surged during the pandemic. And rather than bringing the family down to the local pizza place, Canadians have moved in droves toward making the frozen variety the pie of choice.

According to market research firm Nielsen, frozen pizza sales rose 20 per cent in the year up to the middle of March to reach $650 million across the country. Sales of premade crusts and do-it-yourself dough are up even more.

Nearly three-quarters of all Canadian households bought some sort of do-it-yourself pizza this year, and online sale are way up, according to Nielsen.

Family business

Archie’s Pizza in Starbuck, Man., just outside of Winnipeg, sold a big slice of them.

Originally started by Archie Mollot in the 1930s, his grandson Phil Mollot is now one of the owners of the family business. Over the years, it’s evolved from a meat business into more of a pizza-selling empire.

That transition started about 20 years ago as a small side business, but now selling pies is about two-thirds of their revenue.

“We were selling … about three times more than usual for a month and a half to three months at least,” the younger Mollot says of his experience in the spring of 2020, when COVID-19 lockdowns swept across Canada

Even after settling down from those crazy early pandemic days, today the business is still selling about 15 per cent more than it was before this all started. Archie-made pizzas are now sold in 25 stores across Manitoba, from Winnipeg, to Brandon, to Portage, and all points in between.

While he’s glad to be busy, that growth has come with challenges as it was hard to keep up with demand.

General Assembly Pizza in Toronto pivoted away from in-person dining early in the pandemic in favour of making frozen pizza kits that customers could cook at home. (Jacqueline Hansen/CBC)

“We’ve learned a lot and we could handle a third wave, but I don’t see it being anything like like the first one. I think that was just people not understanding that we’re not going to run out of food.”

Growing trend

Archie’s pizza isn’t the only one seeing a surge in demand from hungry customers.

Toronto restauranteur Ali Khan Lalani said he was scared, last March, when he had to close his newly opened pizza place, General Assembly Pizza, because of the pandemic, not really knowing when he could open up again.

But on a trip to the grocery store getting food for his family, he noticed the store was limiting frozen pizza sales to four per customer. That gave him an idea: he could use his restaurant’s ample space to make pizzas that his customers could have delivered to cook and eat at home.

“We took off our restaurant hats and we put on our grocery hats,” he said in an interview.

“We’ve got the dough, we’ve got the cheese, we’ve got the sauce. Let’s try to roll out a pizza kit.  We actually launched the pizza kit on the third day after everyone closed and we were overwhelmed by the response.”

A year ago he was a restaurant owner, but today Lalani is the head of a direct-to-consumer subscription service, selling customizable packs that will deliver up to 10 of his half dozen flavours of pizza a month to his customers. 

Toronto restauranteur Ali Khan Lalani says even after the pandemic allows for in person dining again, delivering frozen pizzas straight to customer homes will be the majority of his restaurant’s business. (Jacqueline Hansen/CBC)

The idea has been such a success that he’s now trying to expand to bigger locations around Toronto and beyond. The company recently tried to raise $3.5 million to fund expansion plans, and investor appetite was so great they ended up taking in $13 million. Now they’re planning to go public on the Toronto Stock Exchange as soon as this year. That could provide the capital to make General Assembly pizzas be available across Canada — if not the world.

“I was blown away and I feel extremely fortunate and humbled to have that much interest in our business and what we were doing” he said.

That interest comes as no surprise to Jonathan Waze, the editor of Restaurant Business, an industry trade publication based in Minneapolis.

In an interview, he said he’s not surprised to see the pizza business is booming in this pandemic-induced era where everyone is even more online than usual, since it has a long history of being far more technologically savvy than most other types of restaurants.

“Go back to the ’90s and pizza chains were actually the first restaurants to really embrace the web as a source of sales and ordering,” Waze said. 

Nearly 30 years ago, Pizza Hut earned the distinction of becoming the first company to ever sell anything over the World Wide Web, when they opened their web portal, then called PizzaNet, in 1994. 

Though bare bones, customers could type in a order, phone number and address and get a pizza delivered. Few did at the time, but it’s hard to imagine a successful restaurant business that hasn’t fully embraced the internet now.

Waze says many parts of the food industry have been seeking to move more into direct-to-consumer selling, and away from physical locations, and the pandemic may have presented the pizza industry with the perfect opportunity to push harder in that direction.

“It’s fascinating,” Waze said of the type of subscription service that Lalani is pioneering. “I don’t see any reason why something like this can’t work.”

It’s the future

While he’s as surprised as anyone to go from making pizzas to becoming what he calls a “data driven e-commerce business” ultimately Lalani says he’s still a restauranteur at heart. He can’t wait for the day when he’ll get to reopen his flagship location in downtown Toronto to diners wishing to eat in again.

But with all he’s learned, he knows the direct-to-consumer model is the future. He’s all for it.

“The frozen pizza business is a $17 billion  … a year business in North America,” he said. “And we just want our slice.”

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The #1 Skill I Look For When Hiring

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File this column under “for what it’s worth.”

“Communication is one of the most important skills you require for a successful life.” — Catherine Pulsifer, author.

I’m one hundred percent in agreement with Pulsifer, which is why my evaluation of candidates begins with their writing skills. If a candidate’s writing skills and verbal communication skills, which I’ll assess when interviewing, aren’t well above average, I’ll pass on them regardless of their skills and experience.

 

Why?

 

Because business is fundamentally about getting other people to do things—getting employees to be productive, getting customers to buy your products or services, and getting vendors to agree to a counteroffer price. In business, as in life in general, you can’t make anything happen without effective communication; this is especially true when job searching when your writing is often an employer’s first impression of you.

 

Think of all the writing you engage in during a job search (resumes, cover letters, emails, texts) and all your other writing (LinkedIn profile, as well as posts and comments, blogs, articles, tweets, etc.) employers will read when they Google you to determine if you’re interview-worthy.

 

With so much of our communication today taking place via writing (email, text, collaboration platforms such as Microsoft Teams, Slack, ClickUp, WhatsApp and Rocket.Chat), the importance of proficient writing skills can’t be overstated.

 

When assessing a candidate’s writing skills, you probably think I’m looking for grammar and spelling errors. Although error-free writing is important—it shows professionalism and attention to detail—it’s not the primary reason I look at a candidate’s writing skills.

 

The way someone writes reveals how they think.

 

  • Clear writing = Clear thinking
  • Structured paragraphs = Structured mind
  • Impactful sentences = Impactful ideas

 

Effective writing isn’t about using sophisticated vocabulary. Hemingway demonstrated that deceptively simple, stripped-down prose can captivate readers. Effective writing takes intricate thoughts and presents them in a way that makes the reader think, “Damn! Why didn’t I see it that way?” A good writer is a dead giveaway for a good thinker. More than ever, the business world needs “good thinkers.”

 

Therefore, when I come across a candidate who’s a good writer, hence a good thinker, I know they’re likely to be able to write:

 

  • Emails that don’t get deleted immediately and are responded to
  • Simple, concise, and unambiguous instructions
  • Pitches that are likely to get read
  • Social media content that stops thumbs
  • Human-sounding website copy
  • Persuasively, while attuned to the reader’s possible sensitivities

 

Now, let’s talk about the elephant in the room: AI, which job seekers are using en masse. Earlier this year, I wrote that AI’s ability to hyper-increase an employee’s productivity—AI is still in its infancy; we’ve seen nothing yet—in certain professions, such as writing, sales and marketing, computer programming, office and admin, and customer service, makes it a “fewer employees needed” tool, which understandably greatly appeals to employers. In my opinion, the recent layoffs aren’t related to the economy; they’re due to employers adopting AI. Additionally, companies are trying to balance investing in AI with cost-cutting measures. CEOs who’ve previously said, “Our people are everything,” have arguably created today’s job market by obsessively focusing on AI to gain competitive advantages and reduce their largest expense, their payroll.

 

It wouldn’t be a stretch to assume that most AI usage involves generating written content, content that’s obvious to me, and likely to you as well, to have been written by AI. However, here’s the twist: I don’t particularly care.

 

Why?

 

Because the fundamental skill I’m looking for is the ability to organize thoughts and communicate effectively. What I care about is whether the candidate can take AI-generated content and transform it into something uniquely valuable. If they can, they’re demonstrating the skills of being a good thinker and communicator. It’s like being a great DJ; anyone can push play, but it takes skill to read a room and mix music that gets people pumped.

 

Using AI requires prompting effectively, which requires good writing skills to write clear and precise instructions that guide the AI to produce desired outcomes. Prompting AI effectively requires understanding structure, flow and impact. You need to know how to shape raw information, such as milestones throughout your career when you achieved quantitative results, into a compelling narrative.

So, what’s the best way to gain and enhance your writing skills? As with any skill, you’ve got to work at it.

Two rules guide my writing:

 

  • Use strong verbs and nouns instead of relying on adverbs, such as “She dashed to the store.” instead of “She ran quickly to the store.” or “He whispered to the child.” instead of “He spoke softly to the child.”
  • Avoid using long words when a shorter one will do, such as “use” instead of “utilize” or “ask” instead of “inquire.” As attention spans get shorter, I aim for clarity, simplicity and, most importantly, brevity in my writing.

 

Don’t just string words together; learn to organize your thoughts, think critically, and communicate clearly. Solid writing skills will significantly set you apart from your competition, giving you an advantage in your job search and career.

_____________________________________________________________________

 

Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers “unsweetened” job search advice. You can send Nick your questions to artoffindingwork@gmail.com.

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Politics likely pushed Air Canada toward deal with ‘unheard of’ gains for pilots

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MONTREAL – Politics, public opinion and salary hikes south of the border helped push Air Canada toward a deal that secures major pay gains for pilots, experts say.

Hammered out over the weekend, the would-be agreement includes a cumulative wage hike of nearly 42 per cent over four years — an enormous bump by historical standards — according to one source who was not authorized to speak publicly on the matter. The previous 10-year contract granted increases of just two per cent annually.

The federal government’s stated unwillingness to step in paved the way for a deal, noted John Gradek, after Prime Minister Justin Trudeau made it plain the two sides should hash one out themselves.

“Public opinion basically pressed the federal cabinet, including the prime minister, to keep their hands clear of negotiations and looking at imposing a settlement,” said Gradek, who teaches aviation management at McGill University.

After late-night talks at a hotel near Toronto’s Pearson airport, the country’s biggest airline and the union representing 5,200-plus aviators announced early Sunday morning they had reached a tentative agreement, averting a strike that would have grounded flights and affected some 110,000 passengers daily.

The relative precariousness of the Liberal minority government as well as a push to appear more pro-labour underlay the prime minister’s hands-off approach to the negotiations.

Trudeau said Friday the government would not step in to fix the impasse — unlike during a massive railway work stoppage last month and a strike by WestJet mechanics over the Canada Day long weekend that workers claimed road roughshod over their constitutional right to collective bargaining. Trudeau said the government respects the right to strike and would only intervene if it became apparent no negotiated deal was possible.

“They felt that they really didn’t want to try for a third attempt at intervention and basically said, ‘Let’s let the airline decide how they want to deal with this one,'” said Gradek.

“Air Canada ran out of support as the week wore on, and by the time they got to Friday night, Saturday morning, there was nothing left for them to do but to basically try to get a deal set up and accepted by ALPA (Air Line Pilots Association).”

Trudeau’s government was also unlikely to consider back-to-work legislation after the NDP tore up its agreement to support the Liberal minority in Parliament, Gradek said. Conservative Leader Pierre Poilievre, whose party has traditionally toed a more pro-business line, also said last week that Tories “stand with the pilots” and swore off “pre-empting” the negotiations.

Air Canada CEO Michael Rousseau had asked Ottawa on Thursday to impose binding arbitration pre-emptively — “before any travel disruption starts” — if talks failed. Backed by business leaders, he’d hoped for an effective repeat of the Conservatives’ move to head off a strike in 2012 by legislating Air Canada pilots and ground crew to stick to their posts before any work stoppage could start.

The request may have fallen flat, however. Gradek said he believes there was less anxiety over the fallout from an airline strike than from the countrywide railway shutdown.

He also speculated that public frustration over thousands of cancelled flights would have flowed toward Air Canada rather than Ottawa, prompting the carrier to concede to a deal yielding “unheard of” gains for employees.

“It really was a total collapse of the Air Canada bargaining position,” he said.

Pilots are slated to vote in the coming weeks on the four-year contract.

Last year, pilots at Delta Air Lines, United Airlines and American Airlines secured agreements that included four-year pay boosts ranging from 34 per cent to 40 per cent, ramping up pressure on other carriers to raise wages.

After more than a year of bargaining, Air Canada put forward an offer in August centred around a 30 per cent wage hike over four years.

But the final deal, should union members approve it, grants a 26 per cent increase in the first year alone, retroactive to September 2023, according to the source. Three wage bumps of four per cent would follow in 2024 through 2026.

Passengers may wind up shouldering some of that financial load, one expert noted.

“At the end of the day, it’s all us consumers who are paying,” said Barry Prentice, who heads the University of Manitoba’s transport institute.

Higher fares may be mitigated by the persistence of budget carrier Flair Airlines and the rapid expansion of Porter Airlines — a growing Air Canada rival — as well as waning demand for leisure trips. Corporate travel also remains below pre-COVID-19 levels.

Air Canada said Sunday the tentative contract “recognizes the contributions and professionalism of Air Canada’s pilot group, while providing a framework for the future growth of the airline.”

The union issued a statement saying that, if ratified, the agreement will generate about $1.9 billion of additional value for Air Canada pilots over the course of the deal.

Meanwhile, labour tension with cabin crew looms on the horizon. Air Canada is poised to kick off negotiations with the union representing more than 10,000 flight attendants this year before the contract expires on March 31.

This report by The Canadian Press was first published Sept. 16, 2024.

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Federal $500M bailout for Muskrat Falls power delays to keep N.S. rate hikes in check

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HALIFAX – Ottawa is negotiating a $500-million bailout for Nova Scotia’s privately owned electric utility, saying the money will be used to prevent a big spike in electricity rates.

Federal Natural Resources Minister Jonathan Wilkinson made the announcement today in Halifax, saying Nova Scotia Power Inc. needs the money to cover higher costs resulting from the delayed delivery of electricity from the Muskrat Falls hydroelectric plant in Labrador.

Wilkinson says that without the money, the subsidiary of Emera Inc. would have had to increase rates by 19 per cent over “the short term.”

Nova Scotia Power CEO Peter Gregg says the deal, once approved by the province’s energy regulator, will keep rate increases limited “to be around the rate of inflation,” as costs are spread over a number of years.

The utility helped pay for construction of an underwater transmission link between Newfoundland and Nova Scotia, but the Muskrat Falls project has not been consistent in delivering electricity over the past five years.

Those delays forced Nova Scotia Power to spend more on generating its own electricity.

This report by The Canadian Press was first published Sept. 16, 2024.

The Canadian Press. All rights reserved.

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