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Glut of social media posts, political divisiveness a challenge for content moderators – Cornwall Seaway News

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TORONTO — Leigh Adams has seen a steady rise of material for review since she began moderating user comments on websites roughly 14 years ago, but she says the volume only exploded in the last few years as the content’s nature became so divisive there’s only one word for it: “Bonkers.”

Misinformation, trolling and worse has always existed online, but Adams says she saw a shift after the U.S. elected Donald Trump president in 2016 that reached a new height when George Floyd, a Black man in Minneapolis, was killed in police custody in May 2020, fuelling racial tensions just as the world was locked down due to the COVID-19 pandemic.

“It was really the perfect storm …The internet was already struggling at that time with, ‘How do we reconcile anonymity and accountability? How do we make sure to amplify the voices of those who might not be heard?’” said Adams, director of moderation services at Viafoura, a Toronto business reviewing user content for publishers.

“We had not solved for that and we still haven’t solved for that, but then you have these (events) on top of it, it just made it a bad situation worse.”

Adams noticed Trump being out of office and the return of pre-pandemic activities slightly quelled the “inflamed rhetoric” seen by Viafoura’s more than 800 clients, which include media brands CBC, Postmedia and Sportsnet.

But she expects future “swelling” and other content moderation companies say they’ve detected no significant signs of the onslaught receding. It’s likely that keeping up with the volumewill mean tackling an evolving suite of challenges.

Moderators foresee health misinformation continuing to spread rampantly, dubious posters becoming even more sophisticated in their attempts to disrupt platforms and a slew of new regulations targeting online harms in Canada and abroad.

“I don’t see the demand declining any time soon, despite all of the talk of recession,” said Siobhan Hanna, Telus International’s managing director and global vice-president of artificial intelligence.

“For better or worse, this content moderation need will continue to just grow, but the need is going to be for more intelligent, efficient, thoughtful, representative, risk mitigative solutions to handle the increased demand.”

Hanna says video is becoming one of the most challenging areas because moderators are no longer only reviewing clips depicting violence, indecency or other harms that may be difficult to watch.

Now there are also so-called deep fakes — videos where someone’s face or body has been digitally spliced into the frame so they appear to be doing or saying things they never did.

The technology has cropped up prominently on TikTok, when visual effects artist Chris Umé spread clips purporting to be of actor Tom Cruise playing card tricks, eating a gum-filled lollipop and performing Dave Matthews Band’s song “Crash Into Me.”

“I don’t think anybody’s going to be harmed by … the videos he’s creating, but it’s also getting us all used to these deep fakes and maybe drawing our attention away from the more sinister applications, where it could affect the course of an election, or it could affect health care outcomes or decisions made around crimes,” Hanna said.

In Ireland for example, videos supposedly depicting political candidates Diane Forsythe and Cara Hunter committing sexual acts were circulated while they ran for office earlier this year.

“I never cease to be surprised,” said Adams. “You see the worst thing and then something else comes along, you think, ‘what could possibly happen next?’”

Her team recently found a photo that appeared to be a sunset at first glance, but 17 layers back, showed a nude woman.

“If we had not had five people looking at that, it would have been live and up there,” she said.

“It’s getting more sophisticated and so you have to find new artificial intelligence (AI) tools that are just going to keep digging deeper.”

Most companies rely on a blend of human moderators and AI-based systems to review content, but many like Google have conceded machine-based systems “are not always as accurate or granular in their analysis of content as human reviewers.”

Adams sees the follies of AI when people invent and popularize new terms — “seggs” instead of sex, “unalive”instead of dead and “not see” instead of “Nazi” — to avoid being flagged by moderators, security filters and parental controls.

“In the amount of time it’s going to take machines to learn that, that news cycle is over and we’re onto something else because they found a new way to say it,” Adams said. 

But humans also aren’t perfect and often can’t keep up with the volumes of content alone.

Two Hat, a Kelowna, B.C. moderation company used by gaming brands Nintendo Switch and Rovio and owned by Microsoft, went from processing 30 billion comments and conversations a month before the health crisis to 90 billion by April 2020. Microsoft Canada did not provide more recent numbers, with spokesperson Lisa Gibson saying the company is not able to discuss trends at this time.

Facebook, Instagram, Twitter, YouTube and Google warned users in 2020 they were taking longer to remove harmful posts as the pandemic began and staff retreated home, where viewing sensitive content was tougher and in some cases, forbidden for security reasons. 

When asked whether backlogs have been cleared, Twitter declined to comment and Facebook and Instagram did not respond. Google temporarily relied on more technology to remove content violating its guidelines as the pandemic began, which led to an increase in total video removals, spokesperson Zaitoon Murji said. The company expects to see a decline in video removals as it scales back that technology as more moderators return to the office, she added.

As the backlogs formed, countries toughened their stance on harmful content.

The EU recently reached a landmark deal requiring the prompt removal of harmful materials online, while Canada is promising to soon table a bill combating online hate, after a previous iteration was shelved amid a federal election.

Adams says the convergence ofCOVID-19, Trump’s rise and the killing of Floyd made publishers more willing to take a stand against problematic content such as hate speech and health misinformation. Legislation, which can vary across countries and often be left up to interpretation, could result in companies having even less tolerance and taking anything that runs the risk of being seen as problematic down, she said. 

The stakes are high because letting too much problematic content on a platform can make it unsafe, but removing too much can also interfere with free speech, said Anatoliy Gruzd, a Toronto Metropolitan University professor of information technology management.

“From the user side, that may feel like there’s not enough effort to make platforms a welcoming and safe place for everyone, and in part that’s because the platforms become so huge, with millions and billions of users at once,” he said.

Gruzd doesn’t see striking a balance between safety and freedom getting any easier as the policy patchwork evolves, but believes society will move toward considering boundaries and what is acceptable or not to be exposed to.

He said, “Some people will vote with their usage, whether they stop using Facebook or Twitter for certain things, they might decide to go to other platforms with or without too much moderation or they may decide to stop using social media completely.”

This report by The Canadian Press was first published May 22, 2022.

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Trump could cash out his DJT stock within weeks. Here’s what happens if he sells

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Former President Donald Trump is on the brink of a significant financial decision that could have far-reaching implications for both his personal wealth and the future of his fledgling social media company, Trump Media & Technology Group (TMTG). As the lockup period on his shares in TMTG, which owns Truth Social, nears its end, Trump could soon be free to sell his substantial stake in the company. However, the potential payday, which makes up a large portion of his net worth, comes with considerable risks for Trump and his supporters.

Trump’s stake in TMTG comprises nearly 59% of the company, amounting to 114,750,000 shares. As of now, this holding is valued at approximately $2.6 billion. These shares are currently under a lockup agreement, a common feature of initial public offerings (IPOs), designed to prevent company insiders from immediately selling their shares and potentially destabilizing the stock. The lockup, which began after TMTG’s merger with a special purpose acquisition company (SPAC), is set to expire on September 25, though it could end earlier if certain conditions are met.

Should Trump decide to sell his shares after the lockup expires, the market could respond in unpredictable ways. The sale of a substantial number of shares by a major stakeholder like Trump could flood the market, potentially driving down the stock price. Daniel Bradley, a finance professor at the University of South Florida, suggests that the market might react negatively to such a large sale, particularly if there aren’t enough buyers to absorb the supply. This could lead to a sharp decline in the stock’s value, impacting both Trump’s personal wealth and the company’s market standing.

Moreover, Trump’s involvement in Truth Social has been a key driver of investor interest. The platform, marketed as a free speech alternative to mainstream social media, has attracted a loyal user base largely due to Trump’s presence. If Trump were to sell his stake, it might signal a lack of confidence in the company, potentially shaking investor confidence and further depressing the stock price.

Trump’s decision is also influenced by his ongoing legal battles, which have already cost him over $100 million in legal fees. Selling his shares could provide a significant financial boost, helping him cover these mounting expenses. However, this move could also have political ramifications, especially as he continues his bid for the Republican nomination in the 2024 presidential race.

Trump Media’s success is closely tied to Trump’s political fortunes. The company’s stock has shown volatility in response to developments in the presidential race, with Trump’s chances of winning having a direct impact on the stock’s value. If Trump sells his stake, it could be interpreted as a lack of confidence in his own political future, potentially undermining both his campaign and the company’s prospects.

Truth Social, the flagship product of TMTG, has faced challenges in generating traffic and advertising revenue, especially compared to established social media giants like X (formerly Twitter) and Facebook. Despite this, the company’s valuation has remained high, fueled by investor speculation on Trump’s political future. If Trump remains in the race and manages to secure the presidency, the value of his shares could increase. Conversely, any missteps on the campaign trail could have the opposite effect, further destabilizing the stock.

As the lockup period comes to an end, Trump faces a critical decision that could shape the future of both his personal finances and Truth Social. Whether he chooses to hold onto his shares or cash out, the outcome will likely have significant consequences for the company, its investors, and Trump’s political aspirations.

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Arizona man accused of social media threats to Trump is arrested

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Cochise County, AZ — Law enforcement officials in Arizona have apprehended Ronald Lee Syvrud, a 66-year-old resident of Cochise County, after a manhunt was launched following alleged death threats he made against former President Donald Trump. The threats reportedly surfaced in social media posts over the past two weeks, as Trump visited the US-Mexico border in Cochise County on Thursday.

Syvrud, who hails from Benson, Arizona, located about 50 miles southeast of Tucson, was captured by the Cochise County Sheriff’s Office on Thursday afternoon. The Sheriff’s Office confirmed his arrest, stating, “This subject has been taken into custody without incident.”

In addition to the alleged threats against Trump, Syvrud is wanted for multiple offences, including failure to register as a sex offender. He also faces several warrants in both Wisconsin and Arizona, including charges for driving under the influence and a felony hit-and-run.

The timing of the arrest coincided with Trump’s visit to Cochise County, where he toured the US-Mexico border. During his visit, Trump addressed the ongoing border issues and criticized his political rival, Democratic presidential nominee Kamala Harris, for what he described as lax immigration policies. When asked by reporters about the ongoing manhunt for Syvrud, Trump responded, “No, I have not heard that, but I am not that surprised and the reason is because I want to do things that are very bad for the bad guys.”

This incident marks the latest in a series of threats against political figures during the current election cycle. Just earlier this month, a 66-year-old Virginia man was arrested on suspicion of making death threats against Vice President Kamala Harris and other public officials.

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Trump Media & Technology Group Faces Declining Stock Amid Financial Struggles and Increased Competition

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Trump Media & Technology Group’s stock has taken a significant hit, dropping more than 11% this week following a disappointing earnings report and the return of former U.S. President Donald Trump to the rival social media platform X, formerly known as Twitter. This decline is part of a broader downward trend for the parent company of Truth Social, with the stock plummeting nearly 43% since mid-July. Despite the sharp decline, some investors remain unfazed, expressing continued optimism for the company’s financial future or standing by their investment as a show of political support for Trump.

One such investor, Todd Schlanger, an interior designer from West Palm Beach, explained his commitment to the stock, stating, “I’m a Republican, so I supported him. When I found out about the stock, I got involved because I support the company and believe in free speech.” Schlanger, who owns around 1,000 shares, is a regular user of Truth Social and is excited about the company’s future, particularly its plans to expand its streaming services. He believes Truth Social has the potential to be as strong as Facebook or X, despite the stock’s recent struggles.

However, Truth Social’s stock performance is deeply tied to Trump’s political influence and the company’s ability to generate sustainable revenue, which has proven challenging. An earnings report released last Friday showed the company lost over $16 million in the three-month period ending in June. Revenue dropped by 30%, down to approximately $836,000 compared to $1.2 million during the same period last year.

In response to the earnings report, Truth Social CEO Devin Nunes emphasized the company’s strong cash position, highlighting $344 million in cash reserves and no debt. He also reiterated the company’s commitment to free speech, stating, “From the beginning, it was our intention to make Truth Social an impenetrable beachhead of free speech, and by taking extraordinary steps to minimize our reliance on Big Tech, that is exactly what we are doing.”

Despite these assurances, investors reacted negatively to the quarterly report, leading to a steep drop in stock price. The situation was further complicated by Trump’s return to X, where he posted for the first time in a year. Trump’s exclusivity agreement with Trump Media & Technology Group mandates that he posts personal content first on Truth Social. However, he is allowed to make politically related posts on other social media platforms, which he did earlier this week, potentially drawing users away from Truth Social.

For investors like Teri Lynn Roberson, who purchased shares near the company’s peak after it went public in March, the decline in stock value has been disheartening. However, Roberson remains unbothered by the poor performance, saying her investment was more about supporting Trump than making money. “I’m way at a loss, but I am OK with that. I am just watching it for fun,” Roberson said, adding that she sees Trump’s return to X as a positive move that could expand his reach beyond Truth Social’s “echo chamber.”

The stock’s performance holds significant financial implications for Trump himself, as he owns a 65% stake in Trump Media & Technology Group. According to Fortune, this stake represents a substantial portion of his net worth, which could be vulnerable if the company continues to struggle financially.

Analysts have described Truth Social as a “meme stock,” similar to companies like GameStop and AMC that saw their stock prices driven by ideological investments rather than business fundamentals. Tyler Richey, an analyst at Sevens Report Research, noted that the stock has ebbed and flowed based on sentiment toward Trump. He pointed out that the recent decline coincided with the rise of U.S. Vice President Kamala Harris as the Democratic presidential nominee, which may have dampened perceptions of Trump’s 2024 election prospects.

Jay Ritter, a finance professor at the University of Florida, offered a grim long-term outlook for Truth Social, suggesting that the stock would likely remain volatile, but with an overall downward trend. “What’s lacking for the true believer in the company story is, ‘OK, where is the business strategy that will be generating revenue?'” Ritter said, highlighting the company’s struggle to produce a sustainable business model.

Still, for some investors, like Michael Rogers, a masonry company owner in North Carolina, their support for Trump Media & Technology Group is unwavering. Rogers, who owns over 10,000 shares, said he invested in the company both as a show of support for Trump and because of his belief in the company’s financial future. Despite concerns about the company’s revenue challenges, Rogers expressed confidence in the business, stating, “I’m in it for the long haul.”

Not all investors are as confident. Mitchell Standley, who made a significant return on his investment earlier this year by capitalizing on the hype surrounding Trump Media’s planned merger with Digital World Acquisition Corporation, has since moved on. “It was basically just a pump and dump,” Standley told ABC News. “I knew that once they merged, all of his supporters were going to dump a bunch of money into it and buy it up.” Now, Standley is staying away from the company, citing the lack of business fundamentals as the reason for his exit.

Truth Social’s future remains uncertain as it continues to struggle with financial losses and faces stiff competition from established social media platforms. While its user base and investor sentiment are bolstered by Trump’s political following, the company’s long-term viability will depend on its ability to create a sustainable revenue stream and maintain relevance in a crowded digital landscape.

As the company seeks to stabilize, the question remains whether its appeal to Trump’s supporters can translate into financial success or whether it will remain a volatile stock driven more by ideology than business fundamentals.

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