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Government hits Canada Life with financial sanctions

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The federal government has begun imposing financial sanctions on Canada Life after months of outcry from public servants, retirees and their families who were left fighting for medical claims to be covered.

Public Services and Procurement Canada (PSPC) said it “is taking steps to address startup delays faced by Canada Life and has begun to apply financial consequence mechanisms under the contract,” according to a statement from spokesperson Michèle LaRose.

She said PSPC is not yet in a position to share details about the nature of the sanctions.

On July 1, 2023, the federal government transferred responsibility for the public service health insurance plan from Sun Life to Canada Life.

The company had a six-month transitional period before the government could begin assessing the level of service, according to tendering documents for the $514-million contract.

For months, the federal government has repeatedly stated that it’s prioritizing collaboration with Canada Life to improve service, before resorting to financial penalties or withholding payments.

During that time, CBC News heard from several members of the Public Service Health Care Plan (PSHCP) complaining of long waits, failing to get through to an agent and claims denied without explanation.

A spokesperson for the Professional Institute of the Public Service of Canada (PIPSC) said she hopes the sanctions will serve as a warning to motivate change, but said they’re only a first stab at fixing what’s wrong.

“These sanctions really are only to acknowledge the fact that Canada Life is not respecting its contract,” said Stéphanie Montreuil.

“It is not compensating our members. It is not ensuring that there’s a plan in place so that this does not continue to happen, so it really just is a start — and the bare minimum at that.”

Canada Life says early challenges ‘resolved’

A Canada Life spokesperson said on Wednesday that early challenges related to the transition “have been resolved.”

“Canada Life is delivering benefits under this plan in Canada within expected service levels, including answering calls within 30 seconds and processing electronic claims within 1 day on average,” the spokesperson wrote in an email.

The president of the Professional Association of Foreign Service Officers (PAPSO) said her members are frustrated and angry about delays in coverage outside Canada.

Pamela Isfeld welcomed the news of sanctions as “a positive step,” but said the government is still responsible for actually fixing the underlying problem.

“As a taxpayer, I’m happy to learn that they are not going to continue to just keep paying this very lucrative contract, even when they’re not receiving the service,” she said.

“But as the representative of 2,000 foreign service officers here in Canada, we still have the same problem with the lack of an adequate health insurance plan, especially abroad and especially in the U.S. where the problems are the worst,” Isfeld added.

“That still needs to be fixed.”

Pamela Isfeld, president and chair of the Professional Association of Foreign Service Officers, says Canadian foreign service officers have reported challenges accessing health-care coverage since MSH International took over administration of out-of-country claims. (Jean-Francois Benoit/CBC)

Subcontractor MSH International handles the international side of the plan, including emergency travel coverage and comprehensive coverage.

As far as PSPC is concerned, though, the ultimate responsibility still rests with Canada Life.

“As the contractor for this project, Canada Life is responsible for ensuring that all deliverables set out in the contract are met, including work that is subcontracted out to other companies,” LaRose said.

Struggle to get claims covered abroad

Isfeld said delays in processing member claims and those of family members are “enormous.”

“In some cases, it’s a question of large sums of money, and when the refund comes, there’s just some amount in their bank account. It doesn’t match the amount claimed and there’s no explanation,” she said in French.

That’s what happened to Sonia Rioux, who lives in Europe with her military spouse. She was waiting for a refund for medical costs from a trip to Australia in July.

The couple was in a remote region preparing for a hiking excursion when Rioux began suffering abdominal pain. It was getting worse and worse, so she went to a clinic where nurses decided to send her to the closest hospital by air for an emergency operation.

She estimates the total cost at more than $8,000. It was the end of her trip — but only the beginning of her struggles with MSH International.

Sonia Rioux says she’s still waiting for a refund of medical expenses from a trip to Australia in July. (Submitted by Sonia Rioux)

Rioux said she began her claim with MSH International at the end of August. In mid-April, she received a refund of about $2,000, without any clarity on which bill was being covered.

Rioux said she feels powerless and trapped because nothing she’s tried seems to work, leaving her with “no escape.”

“It becomes almost anxiety-inducing,” she said in French. “I won’t give up, but I find it exhausting.”

Unions looking at legal remedies

PAFSO has decided to follow the example of the Public Service Alliance of Canada (PSAC) and study all possible legal remedies to force the government to provide a functioning health plan.

“It’s the responsibility of the employer, and it’s time they find a way to fulfil it,” said Isfeld. “We haven’t ruled out any legal options at this point. Everything is on the table.”

PAFSO’s lawyers are studying whether it would be possible to get a ruling forcing the government to put in place a temporary system that would allow employers to take out private insurance, she explained.

The union has also filed a policy grievance with the Treasury Board. The document obtained by Radio-Canada states that the switch to a new insurance provider violates the collective agreement because it “doesn’t take account of the members’ rights to a functioning health insurance system.”

PSAC, Canada’s largest public sector union, filed a similar grievance in February.

The two unions are demanding all affected public servants be compensated for the harm they’ve suffered including stress and pain, as well as financial losses.

PSAC national president Chris Aylward said in a written statement he encourages all its members to file individual grievances to put pressure on the employer.

Montreuil said PIPSC is now in the process of submitting a grievance.

Government ‘working daily’ with insurer

The federal government said it is still following up with Canada Life to ensure it meets its contractual obligations.

“We are working daily with Canada Life to make it understand that the company it subcontracted for international coverage must improve the situation and ensure that contractual obligations are respected to the letter,” Treasury Board President Anita Anand said in a written statement.

“All public servants deserve the highest quality of service for their healthcare plans.”

President of the Treasury Board Anita Anand speaks during a news conference, in Ottawa on Jan. 29. (Adrian Wyld/The Canadian Press)

Treasury Board Secretariat spokesperson Joie Huynh noted that Canada Life has taken several measures to improve service since November, and that there have been “important improvements in wait times and processing delays.”

She added that Canada Life is working with MSH International to put in place an action plan for international insurance coverage.

Employees of Global Affairs Canada who are living abroad can also count on interest-free cash advances from the government to cover medical costs until they can be refunded by MSH International.

A Canada Life spokesperson said in an email that the company working with MSH International and the federal government to improve the level of service for public servants and retirees living or travelling abroad.

MSH International’s program delivery director, Jina Park, said the company has put in place measures to speed up processing times, reduce call centre wait times and prioritize urgent cases.

“We have doubled our claims processing capacity and continue to add more staff to meet demand that was higher than projected in the RFP,” she wrote in an email.

 

All in a Day8:46The federal government is imposing financial restrictions on Canada Life

Pamela Isfeld is the president of the Professional Association of Foreign Service Officers.

 

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Australia plans a social media ban for children under 16

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MELBOURNE, Australia (AP) — The Australian government announced on Thursday what it described as world-leading legislation that would institute an age limit of 16 years for children to start using social media, and hold platforms responsible for ensuring compliance.

“Social media is doing harm to our kids and I’m calling time on it,” Prime Minister Anthony Albanese said.

The legislation will be introduced in Parliament during its final two weeks in session this year, which begin on Nov. 18. The age limit would take effect 12 months after the law is passed, Albanese told reporters.

The platforms including X, TikTok, Instagram and Facebook would need to use that year to work out how to exclude Australian children younger than 16.

“I’ve spoken to thousands of parents, grandparents, aunties and uncles. They, like me, are worried sick about the safety of our kids online,” Albanese said.

The proposal comes as governments around the world are wrestling with how to supervise young people’s use of technologies like smartphones and social media.

Social media platforms would be penalized for breaching the age limit, but under-age children and their parents would not.

“The onus will be on social media platforms to demonstrate they are taking reasonable steps to prevent access. The onus won’t be on parents or young people,” Albanese said.

Antigone Davis, head of safety at Meta, which owns Facebook and Instagram, said the company would respect any age limitations the government wants to introduce.

“However, what’s missing is a deeper discussion on how we implement protections, otherwise we risk making ourselves feel better, like we have taken action, but teens and parents will not find themselves in a better place,” Davis said in a statement.

She added that stronger tools in app stores and operating systems for parents to control what apps their children can use would be a “simple and effective solution.”

X did not immediately respond to a request for comment on Thursday. TikTok declined to comment.

The Digital Industry Group Inc., an advocate for the digital industry in Australia, described the age limit as a “20th Century response to 21st Century challenges.”

“Rather than blocking access through bans, we need to take a balanced approach to create age-appropriate spaces, build digital literacy and protect young people from online harm,” DIGI managing director Sunita Bose said in a statement.

More than 140 Australian and international academics with expertise in fields related to technology and child welfare signed an open letter to Albanese last month opposing a social media age limit as “too blunt an instrument to address risks effectively.”

Jackie Hallan, a director at the youth mental health service ReachOut, opposed the ban. She said 73% of young people across Australia accessing mental health support did so through social media.

“We’re uncomfortable with the ban. We think young people are likely to circumvent a ban and our concern is that it really drives the behavior underground and then if things go wrong, young people are less likely to get support from parents and carers because they’re worried about getting in trouble,” Hallan said.

Child psychologist Philip Tam said a minimum age of 12 or 13 would have been more enforceable.

“My real fear honestly is that the problem of social media will simply be driven underground,” Tam said.

Australian National University lawyer Associate Prof. Faith Gordon feared separating children from there platforms could create pressures within families.

Albanese said there would be exclusions and exemptions in circumstances such as a need to continue access to educational services.

But parental consent would not entitle a child under 16 to access social media.

Earlier this year, the government began a trial of age-restriciton technologies. Australia’s eSafety Commissioner, the online watchdog that will police compliance, will use the results of that trial to provide platforms with guidance on what reasonable steps they can take.

Communications Minister Michelle Rowland said the year-long lead-in would ensure the age limit could be implemented in a “very practical way.”

“There does need to be enhanced penalties to ensure compliance,” Rowland said.

“Every company that operates in Australia, whether domiciled here or otherwise, is expected and must comply with Australian law or face the consequences,” she added.

The main opposition party has given in-principle support for an age limit at 16.

Opposition lawmaker Paul Fletcher said the platforms already had the technology to enforce such an age ban.

“It’s not really a technical viability question, it’s a question of their readiness to do it and will they incur the cost to do it,” Fletcher told Australian Broadcasting Corp.

“The platforms say: ’It’s all too hard, we can’t do it, Australia will become a backwater, it won’t possibly work.’ But if you have well-drafted legislation and you stick to your guns, you can get the outcomes,” Fletcher added.



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A tiny grain of nuclear fuel is pulled from ruined Japanese nuclear plant, in a step toward cleanup

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TOKYO (AP) — A robot that has spent months inside the ruins of a nuclear reactor at the tsunami-hit Fukushima Daiichi plant delivered a tiny sample of melted nuclear fuel on Thursday, in what plant officials said was a step toward beginning the cleanup of hundreds of tons of melted fuel debris.

The sample, the size of a grain of rice, was placed into a secure container, marking the end of the mission, according to Tokyo Electric Power Company Holdings, which manages the plant. It is being transported to a glove box for size and weight measurements before being sent to outside laboratories for detailed analyses over the coming months.

Plant chief Akira Ono has said it will provide key data to plan a decommissioning strategy, develop necessary technology and robots and learn how the accident had developed.

The first sample alone is not enough and additional small-scale sampling missions will be necessary in order to obtain more data, TEPCO spokesperson Kenichi Takahara told reporters Thursday. “It may take time, but we will steadily tackle decommissioning,” Takahara said.

Despite multiple probes in the years since the 2011 disaster that wrecked the. plant and forced thousands of nearby residents to leave their homes, much about the site’s highly radioactive interior remains a mystery.

The sample, the first to be retrieved from inside a reactor, was significantly less radioactive than expected. Officials had been concerned that it might be too radioactive to be safely tested even with heavy protective gear, and set an upper limit for removal out of the reactor. The sample came in well under the limit.

That’s led some to question whether the robot extracted the nuclear fuel it was looking for from an area in which previous probes have detected much higher levels of radioactive contamination, but TEPCO officials insist they believe the sample is melted fuel.

The extendable robot, nicknamed Telesco, first began its mission August with a plan for a two-week round trip, after previous missions had been delayed since 2021. But progress was suspended twice due to mishaps — the first involving an assembly error that took nearly three weeks to fix, and the second a camera failure.

On Oct. 30, it clipped a sample weighting less than 3 grams (.01 ounces) from the surface of a mound of melted fuel debris sitting on the bottom of the primary containment vessel of the Unit 2 reactor, TEPCO said.

Three days later, the robot returned to an enclosed container, as workers in full hazmat gear slowly pulled it out.

On Thursday, the gravel, whose radioactivity earlier this week recorded far below the upper limit set for its environmental and health safety, was placed into a safe container for removal out of the compartment.

The sample return marks the first time the melted fuel is retrieved out of the containment vessel.

Fukushima Daiichi lost its key cooling systems during a 2011 earthquake and tsunami, causing meltdowns in its three reactors. An estimated 880 tons of fatally radioactive melted fuel remains in them.

The government and TEPCO have set a 30-to-40-year target to finish the cleanup by 2051, which experts say is overly optimistic and should be updated. Some say it would take for a century or longer.

Chief Cabinet Secretary Yoshimasa Hayashi said there have been some delays but “there will be no impact on the entire decommissioning process.”

No specific plans for the full removal of the fuel debris or its final disposal have been decided.

The Canadian Press. All rights reserved.



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DeMar DeRozan scores 27 points to lead the Kings past the Raptors 122-107

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SACRAMENTO, Calif. (AP) — DeMar DeRozan scored 27 points in a record-setting performance and the Sacramento Kings beat the Toronto Raptors 122-107 on Wednesday night.

Domantas Sabonis added 17 points, 13 assists and 11 rebounds for his third triple-double of the season for Sacramento. He shot 6 for 6 from the field and 5 for 5 at the free-throw line.

Keegan Murray chipped in with 22 points and 12 rebounds, and De’Aaron Fox scored 21.

The 35-year-old DeRozan has scored at least 20 points in each of his first eight games with the Kings, breaking a franchise mark established by Chris Webber when he reached 20 in his first seven games with Sacramento in 1999.

DeRozan spent the past three seasons with the Chicago Bulls. The six-time All-Star also has played for Toronto and San Antonio during his 16-year NBA career.

RJ Barrett had 23 points to lead the Raptors. Davion Mitchell scored 20 in his first game in Sacramento since being traded to Toronto last summer.

Takeaways

Raptors: Toronto led for most of the first three quarters before wilting in the fourth. The Raptors were outscored 33-14 in the final period.

Kings: Fox played strong defense but struggled again shooting from the floor as he is dealing with a finger injury. Fox went 5 for 17 and just 2 of 8 on 3-pointers. He is 5 for 25 from beyond the arc in his last three games.

Key moment

The Kings trailed 95-89 early in the fourth before going on a 9-0 run that gave them the lead for good. DeRozan started the spurt with a jumper, and Malik Monk scored the final seven points.

Key stat

Sabonis had the eighth game in the NBA since at least 1982-83 with a triple-double while missing no shots from the field or foul line. The previous player to do it was Josh Giddey for Oklahoma City against Portland on Jan. 11.

Up next

Raptors: At the Los Angeles Clippers on Saturday night, the third stop on a five-game trip.

Kings: Host the Clippers on Friday night.

___

AP NBA:

The Canadian Press. All rights reserved.



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