Hate robocallers? CRTC says telcos have until the end of the month to help you ID them - CBC.ca | Canada News Media
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Hate robocallers? CRTC says telcos have until the end of the month to help you ID them – CBC.ca

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Canada’s telecommunications regulator is mandating that telecom companies implement new technology aimed at bringing Canadians some relief from spoof and fraudulent phone calls.

In a speech to the Canadian Telecom Summit in Toronto on Monday, CRTC chair Ian Scott said the country’s telecom companies have until Nov. 30 to update their networks to meet a technical standard that gives telecom providers the ability to validate a caller’s identity.

Scott said unwanted calls, or robocalls, have become such a widespread problem that they are contributing to an “erosion of confidence in the telecommunications system.”

“Something in the order of 25 per cent, or more than 25 per cent, of all the calls made on mobile networks are robocalls,” Scott said in an interview following his address. “It’s a huge problem, and it’s going to require tremendous effort by regulators and co-operation by the industry to address.”

In 2019, the CRTC approved the establishment of the Canadian Secure Token-Governance Authority Inc., an industry group whose role is to encourage industry-wide adoption of policies, protocols, and operating procedures to mitigate spoofing and illegal robocalling.

One piece of the puzzle is called Secure Telephony Information Revisited, or STIR, a technical standard that provides a means for carriers to authenticate the identity of callers.

The other component, known as “Shaken,” is short for “signature-based handling of asserted information using tokens,” and refers to the framework for implementing the standard in IP-based service providers’ networks.

While the only deadline Canadian carriers must meet by the end of the month is to update their networks to enable the implementation of the technology, Scott said the vision is to give Canadians the ability to determine which calls are legitimate and worth answering, and which need to be treated with caution.

Red light, green light system for call recipients

Ultimately, Scott said call recipients could see a caller ID that pops up with either a red light or green light beside the name, indicating whether the caller’s identity has been verified by the carrier or not.

Scott noted that the CRTC has also required service providers to either provide their subscribers with the ability to filter calls or to implement a call-blocking system.

He said Bell Canada has gone so far as to apply to the CRTC to permanently block calls that are confirmed as fraudulent on the company’s network. He said Bell has been testing this technology over the past two years and has blocked more than 1.1 billion calls between July 2020 and October 2021.

The CRTC is currently reviewing Bell’s application and expects to issue a decision soon, Scott said.

Other carriers should also consider ways they can do more to protect their subscribers against nuisance and potentially harmful activities on their networks, Scott said, noting that robocalls are often used by criminals looking to dupe hard-working people out of their money and their sensitive data.

He said it should be carriers, not consumers, who pay the costs associated with implementing robocall-mitigating technologies.

“This is not a profit opportunity, but an opportunity to engage with and support customers, and to build their confidence in your ability to serve,” Scott said in his speech.

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Federal $500M bailout for Muskrat Falls power delays to keep N.S. rate hikes in check

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HALIFAX – Ottawa is negotiating a $500-million bailout for Nova Scotia’s privately owned electric utility, saying the money will be used to prevent a big spike in electricity rates.

Federal Natural Resources Minister Jonathan Wilkinson made the announcement today in Halifax, saying Nova Scotia Power Inc. needs the money to cover higher costs resulting from the delayed delivery of electricity from the Muskrat Falls hydroelectric plant in Labrador.

Wilkinson says that without the money, the subsidiary of Emera Inc. would have had to increase rates by 19 per cent over “the short term.”

Nova Scotia Power CEO Peter Gregg says the deal, once approved by the province’s energy regulator, will keep rate increases limited “to be around the rate of inflation,” as costs are spread over a number of years.

The utility helped pay for construction of an underwater transmission link between Newfoundland and Nova Scotia, but the Muskrat Falls project has not been consistent in delivering electricity over the past five years.

Those delays forced Nova Scotia Power to spend more on generating its own electricity.

This report by The Canadian Press was first published Sept. 16, 2024.

The Canadian Press. All rights reserved.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

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