adplus-dvertising
Connect with us

Business

Here’s how to keep track of your Monthly subscription bills

Published

 on

When Mississauga, Ont.-based money coach Vanessa Bowen sat down with a client last year to go through the woman’s finances, the pair realized something was askew: a monthly Spotify charge had seemingly appeared out of thin air.

Did she know that she was paying for the music-streaming app? No, because she doesn’t use it. Had the company somehow charged her mistakenly? Probably not, Bowen told her. Then, the woman remembered.

“She’s like, ‘Oh my gosh, I’ve been paying for my ex-boyfriend’s Spotify!'” Bowen recounted. “She was spending all this money on someone who was not even in her life anymore.”

Canadians are signing up for subscriptions left and right, and companies are all too happy to oblige. It’s quick and easy for the buyer, and a steady flow of cash for businesses that can automatically renew the subscriptions on a regular basis. But some people forget that they’ve signed up at all — and then the bills start piling up.

300x250x1

“Maybe we use it for a couple of weeks, but then we forget about it,” Bowen said. “Life gets in the way … but that charge is still hitting our credit card, still impacting our finances.”

CBC News spoke with experts who shared how to stay on top of those subscription fees — and what to do when you just can’t find the unsubscribe button.

‘A fundamental shift in the way companies do business’

A woman folds clothes in a warehouse.
A woman folds and boxes up clothes at a subscription clothing rental company’s warehouse in Stockton, Calif., on Sep. 5, 2019. (Jane Lanhee Lee/Reuters)

Anyone with a newspaper subscription can tell you that the model has been around for a long time.

But a 2010 wave of direct-to-consumer e-commerce brands — like Dollar Shave Club, which delivers grooming products by mail — is what started the modern subscription boom, according to Adam Levinter, the Toronto-based founder and CEO of Scriberbase and author of The Subscription Boom.

Now, it’s a ubiquitous fact of life. Sure, you’ve probably got Netflix or Disney Plus, but you can also get a monthly mystery box filled with cosmetics, or quirky flavours of tea and coffee, or meal-kits with pre-measured ingredients — down to the teaspoon.

“The last 10 years has seen just a massive shift in more and more companies moving in this direction, not just e-commerce companies, but platform companies, software companies, services companies,” Levinter said.

The UBS financial services firm predicts the global subscription market will grow to $1.5 trillion US by 2025, more than double the $650 billion US it was estimated to be worth in 2021.

 

Streaming subscription cancellations on the rise

One in three Canadians have cancelled their subscriptions to streaming services in the last six months, according to a survey by the Angus Reid Institute.

“This is a big fundamental shift in the way companies do business. And at the same time, it’s a fundamental shift in how consumers interact with companies.”

Businesses are more interested than ever in building long-term relationships with the consumers who buy their products. While it used to be up to companies to bring customers back for repeat transactions, the emphasis on subscriptions has changed that.

“In a subscription business, the onus now shifts to the customer, so the company assumes the customer is otherwise satisfied with the product or service and will continue to bill that customer in perpetuity unless the customer decides to cancel,” Levinter said.

Bowen, who runs a financial coaching firm called Mintworthy Co., said the problem is that people rarely want to part ways with their subscriptions. More than 85 per cent of Canadians have at least one monthly subscription, an Angus Reid survey from October found.

Vanessa Bowen, a financial coach based in Mississauga, says she helps her clients manage their monthly subscriptions. ‘Life gets in the way, this gets in the way, but that charge is still hitting our credit card, still impacting our finances.’ (Submitted by Vanessa Bowen)

But the same survey showed that one in three Canadians had cancelled a subscription in the prior six months, with half of them citing the ongoing cost of living crisis. Those who hung onto their subs might just have a tough time saying so long, Bowen said.

“Once you have a subscription in your life, even if you’re not using it consistently, your mindset comes to this point of, ‘Well, maybe I will need it next month or next week,'” said Bowen.

“Once you have it, it’s very hard to say goodbye.”

A longer goodbye

Saying goodbye can be especially tough when the company wants to make it so: the dreaded “subscription trap.” A Vancouver woman told CBC’s The Cost of Living last year that she was forced to cancel her credit card after a company made it exceedingly difficult to get out of a subscription.

“It would help if there was greater standardization of subscription contracts and time intervals,” said Kenneth Whitehurst, the executive director of the non-profit Consumers Council of Canada, in an email to CBC News.

 

Cost of Living26:06Subscription traps, sending money overseas — and who will make up Canada’s future labour force?

The U.S. is cracking down on companies that make customers do cartwheels to cancel subscriptions — but consumer advocates says Canada is falling behind. Plus, we’ll tell you whether it’s actually getting cheaper to send money overseas. We also explore Canada’s options for filling labour shortages, as immigration rates keep going up and birth rates continue to drop. Are temporary foreign workers the solution or do we need something more permanent?

Whether subscriptions can be cancelled easily is a matter of opinion, usually related to whether a website is user-friendly, he added. The council doesn’t get many complaints about online subscriptions, but “I think the worry for people is that they authorize term agreements with recurring payments, unwittingly.”

A man smiles at the camera.
Adam Levinter, the the Toronto-based founder and CEO of Scriberbase and author of The Subscription Boom, says that the subscription economy has fundamentally shifted the way that businesses and consumers interact. (Submitted by Adam Levinter)

“There need to be clearer rules around cancellation, in general, for small-value, recurring subscriptions.”

A Canadian company pleaded guilty last year for trapping buyers into a monthly subscription for health and dietary supplements, and was fined $15 million following an investigation by the Competition Bureau. But the bureau isn’t a regulatory equivalent to the stricter Federal Trade Commission in the U.S., as Canada’s consumer market is much smaller, said Levinter.

Horror stories led the U.S. federal regulator to ramp up its enforcement measures in 2021, after several high-profile companies — from SiriusXM radio to Apple — faced lawsuits from customers who said the businesses had made subscriptions too difficult to cancel or had engaged in suspect auto-renewal practices.

That’s why it’s crucial that companies make it easy for customers to reach them with questions and concerns — and give them the ability to control their subscription packages, added Levinter.

“If you make it difficult for the customer to do that, you’re going to end up in lots of trouble,” he said.

‘A black eye on the merchant’

Customers use a TD bank ATM in Vancouver in 2018. (Darryl Dyck/Bloomberg)

Cutting up your credit card is a desperate measure. But most Canadians will have a more simple route to navigating unwanted subscription charges: they can ask their credit card company for a chargeback, in which a bank transfers money from the merchant’s account back to the client.

“Chargebacks are a black eye on the merchant,” said Levinter.

Businesses that accept Visa or Mastercard, for example, have a responsibility to keep their chargebacks below a certain threshold. If chargebacks spike up, that’s bad news for the company.

“You can have your card processing shut off, meaning that as a company you won’t be able to process Visa or MasterCard transactions anymore, and without the ability to process transactions, you have no business.”

The process is a little bit murkier if you’ve made a purchase using a debit card, because a company can’t protect you if you’ve shared your pin or somehow encouraged its unauthorized use.

Maybe you just want to cut back for the sake of your wallet. If so, tracking monthly expenses — poring over your credit card statements for an errant Spotify charge here or there — is the best way to catch money slipping through the cracks, Bowen said.

A whole host of subscription management apps have also emerged in recent years, from MySubscribe to Mint to Bobby.

But automatically renewable subscriptions are a two-way street.

“I think companies should have [the] responsibility of reminding consumers, ‘Hey, your subscription is coming up, do you want to cancel?’ and have an easy way to click that cancel button so that we can say ‘thank you, goodbye,'” said Bowen. “It’s been nice, but I’m gonna put my money to something else right now.”

728x90x4

Source link

Continue Reading

Business

Gildan replacing five directors ahead of AGM, will back two Browning West nominees – Yahoo Canada Finance

Published

 on


MONTREAL — Gildan Activewear Inc. is making changes to its board of directors in an attempt to head off a move by an activist shareholder looking to replace a majority of the board at its annual meeting next month.

U.S. investment firm Browning West wants to replace eight of Gildan’s 12 directors with its own nominees in a move to bring back founder Glenn Chamandy as chief executive.

Gildan, which announced late last year that Chamandy would be replaced by Vince Tyra, said Monday it will replace five members of its board of directors ahead of its annual meeting set for May 28.

300x250x1

It also says current board members Luc Jobin and Chris Shackelton will not run for re-election and that it will recommend shareholders vote for Karen Stuckey and J.P. Towner, who are two of Browning West’s eight nominees.

ADVERTISEMENT

The new directors who will join the Gildan board on May 1 are Tim Hodgson, Lee Bird, Jane Craighead, Lynn Loewen and Les Viner. They will replace Donald Berg, Maryse Bertrand, Shirley Cunningham, Charles Herington and Craig Leavitt.

Hodgson, who served as chief executive of Goldman Sachs Canada from 2005 to 2010, is expected to replace Berg as chair.

“I look forward to working with this highly qualified board and management team to realize the full benefits of Vince’s ambitious yet realistic plan to drive growth by enhancing the Gildan sustainable growth strategy,” Hodgson said in a statement.

“The refreshed board and I fully believe in Vince and his talented team as well as Gildan’s leading market position and growth prospects.”

Gildan has been embroiled in controversy ever since it announced Chamandy was being replaced by Tyra.

The company has said Chamandy had no credible long-term strategy and had lost the board’s confidence. But several of Gildan’s investors have criticized the company for the move and called for his return.

Those investors include the company’s largest shareholder, Jarislowsky Fraser, as well as Browning West and Turtle Creek Asset Management.

In announcing the board changes, Gildan said it met with shareholders including those who Browning West has counted as supportive.

“Our slate strikes a balance between ensuring the board retains historical continuity during a period of transition and provides fresh perspectives to ensure it continues to serve its important oversight function on behalf of all shareholders,” the company said.

Gildan said last month that it has formed a special committee of independent directors to consider a “non-binding expression of interest” from an unnamed potential purchaser and contact other potential bidders.

But Browning West and Turtle Creek have said the current board cannot be trusted to oversee a sale of the company.

The company said Monday that there continues to be external interest in acquiring the company and the process is ongoing.

This report by The Canadian Press was first published April 22, 2024.

Companies in this story: (TSX:GIL)

The Canadian Press

Adblock test (Why?)

728x90x4

Source link

Continue Reading

Business

Ottawa puts up $50M in federal budget to hedge against job-stealing AI – CP24

Published

 on


Anja Karadeglija, The Canadian Press


Published Sunday, April 21, 2024 4:02PM EDT


Last Updated Sunday, April 21, 2024 4:04PM EDT

300x250x1

Worried artificial intelligence is coming for your job? So is the federal government — enough, at least, to set aside $50 million for skills retraining for workers.

One of the centrepiece promises in the federal budget released Tuesday was $2.3 billion in investments aiming to boost adoption of the technology and the artificial intelligence industry in Canada.

But tucked alongside that was a promise to invest $50 million over four years “to support workers who may be impacted by AI.” Workers in “potentially disrupted sectors and communities” will receive new skills training through the Sectoral Workforce Solutions Program.

“There is a significant transformation of the economy and society on the horizon around artificial intelligence,” said Joel Blit, an associate professor of economics at the University of Waterloo.

Some jobs will be lost, others will be created, “but there’s going to be a transition period that could be somewhat chaotic.”

While jokes about robots coming to take jobs predate the emergence of generative AI systems in late 2022, the widespread availability of systems like ChatGPT made those fears real for many, even as workers across industries began integrating the technology into their workday.

In June 2023, a briefing note for Finance Minister Chrystia Freeland warned the impact of generative AI “will be felt across all industries and around 40 per cent of all working hours could be impacted.”

“Banking, insurance and energy appear to have higher potential for automation compared to other sectors,” says the note, obtained through access to information and citing information from Accenture.

“This could have substantial impacts on jobs and skills requirements.”

The budget only singles out “creative industries” as an affected sector that will be covered by the program. In February, the Canadian TV, film, and music industries asked MPs for protection against AI, saying the tech threatens their livelihood and reputations.

Finance Canada did not respond to questions asking what other sectors or types of jobs would be covered under the program.

“The creative industries was used as an illustrative example, and not intended as an exclusion of other affected areas,” deputy Finance spokesperson Caroline Thériault said in a statement.

In an interview earlier this year, Bea Bruske, president of the Canadian Labour Congress, said unions representing actors and directors have been very worried about how their likenesses or their work could be used by AI systems. But the “reality is that we have to look at the implication of AI in all jobs,” she said.

Blit explained large language models and other generative AI can write, come up with new ideas and then test those ideas, analyze data, as well as generate computer programming code, music, images, and video.

Those set to be affected are individuals in white-collar professions, like people working in marketing, health care, law and accounting.

In the longer run, “it’s actually quite hard to predict who is going to be impacted,” he said. “What’s going to happen is that entire industries, entire processes are going to be reimagined around this new technology.”

AI is an issue “across sectors, but certainly clerical and customer service jobs are more vulnerable,” Hugh Pouliot, a spokesperson for the Canadian Union of Public Employees, said in an email.

The federal government has used AI in nearly 300 projects and initiatives, new research published earlier this month revealed.

According to Viet Vu, manager of economic research at Toronto Metropolitan University’s the Dais, the impact of AI on workers in a sector like the creative industry doesn’t have to be negative.

“That’s only the case if you adopt it irresponsibly,” he said, pointing out creative professionals have been adopting new digital tools in their work for years.

He noted only four per cent of Canadian businesses are using any kind of artificial intelligence or machine learning. “And so we’re really not there yet for these frontier models and frontier technologies” to be making an impact.

When it comes to the question of how AI will affect the labour market, it’s more useful to think about what types of tasks technology can do better, as opposed to whether it will replace entire jobs, Vu said.

“A job is composed of so many different tasks that sometimes even if a new technology comes along and 20, 30 per cent of your job can be done using AI, you still have that 60, 70 per cent left,” he said.

“So it’s rare that (an) entire occupation is actually sort of erased out of existence because of technology.”

Finance Canada also did not respond to questions about what new skills the workers would be learning.

Vu said there are two types of skills it makes sense to focus on in retraining — computational thinking, or understanding how computers operate and make decisions, and skills dealing with data.

There is no AI system in the world that does not use data, he said. “And so being able to actually understand how data is curated, how data is used, even some basic data analytics skills, will go a really long way.”

But given the scope of the change the AI technology is set to trigger, critics say a lot more than $50 million will be necessary.

Blit said the money is a good first step but won’t be “close to enough” when it comes to the scale of the coming transformation, which will be comparable to globalization or the adoption of computers.

Valerio De Stefano, Canada research chair in innovation law and society at York University, agreed more resources will be necessary.

“Jobs may be reduced to an extent that reskilling may be insufficient,” and the government should look at “forms of unconditional income support such as basic income,” he said.

The government should also consider demanding AI companies “contribute directly to pay for any social initiative that takes care of people who lose their jobs to technology” and asking “employers who reduce payrolls and increase profits thanks to AI to do the same.”

“Otherwise, society will end up subsidizing tech businesses and other companies as they increase profit without giving back enough for technology to benefit us all.”

Adblock test (Why?)

728x90x4

Source link

Continue Reading

Business

Honda to build electric vehicles and battery plant in Ontario, sources say – Global News

Published

 on


Honda Canada is set to build an electric vehicle battery plant near its auto manufacturing facility in Alliston, Ont., where it also plans to produce fully electric vehicles, The Canadian Press has learned.

Senior sources with information on the project confirmed the federal and Ontario governments will make the announcement this week, but were not yet able to give any dollar figures.

300x250x1

However, comments Monday from Ontario Premier Doug Ford and Economic Development Minister Vic Fedeli suggest it is a project worth around $14 billion or $15 billion.

Ford told a First Nations conference that there will be an announcement this week about a new deal he said will be double the size of a Volkswagen deal announced last year. That EV battery plant set to be built in St. Thomas, Ont., comes with a $7-billion capital price tag.

Fedeli would not confirm if Ford was referencing Honda, but spoke coyly after question period Monday about the amount of electric vehicle investment in the province.

“We went from zero to $28 billion in three years and if the premier, if his comments are correct, then next week, we’ll be announcing $43 billion … in and around there,” he said.

More on Canada

The Honda facility will be the third electric vehicle battery plant in Ontario, following in the footsteps of Volkswagen and a Stellantis LG plant in Windsor, and while those two deals involved billions of dollars in production subsidies as a way of competing with the United States’ Inflation Reduction Act subsidies, Honda’s is expected to involve capital commitments and tax credits.


Breaking news from Canada and around the world
sent to your email, as it happens.

Federal Finance Minister Chrystia Freeland’s recent budget announced a 10-per-cent Electric Vehicle Supply Chain investment tax credit on the cost of buildings related to EV production as long as the business invests in assembly, battery production and cathode active material production in Canada.

That’s on top of an existing 30-per-cent Clean Technology Manufacturing investment tax credit on the cost of investments in new machinery and equipment.

Honda’s deal also involves two key parts suppliers for their batteries — cathodes and separators — with the locations of those facilities elsewhere in Ontario set to be announced at a later date.

The deal comes after years of meetings and discussions between Honda executives and the Ontario government, the sources said.

Prime Minister Justin Trudeau, Premier Doug Ford and Honda executives were on hand in March 2022 in Alliston when the Japanese automaker announced hybrid production at the facility, with $131.6 million in assistance from each of the two levels of government.

Around the time of that announcement, conversations began about a larger potential investment into electric vehicles, the sources said, and negotiations began that summer.

Fedeli travelled to Japan that fall, the first of three visits to meet with Honda Motor executives about the project. Senior officials from the company in Japan also travelled to Toronto three times to meet with government officials, including twice with Ford.

During a trip by the Honda executives to Toronto in March 2023, Ontario officials including Fedeli pitched the province as a prime destination for electric vehicle and battery investments, part of a strong push from the government to make Ford’s vision of an end-to-end electric vehicle supply chain in the province a reality.

Negotiations took a major step forward that July, when Ontario sent a formal letter to Honda Canada, signalling its willingness to offer incentives for a battery plant and EV production. Honda Canada executives then met with Ford in November and December.

The latter meeting sealed the deal, the sources said.

Honda approached the federal government a few months ago, a senior government official said, and Freeland led her government’s negotiations with the company.

The project is expected to involve the construction of several plants, according to the source.

— With files from Nojoud Al Mallees in Ottawa.

&copy 2024 The Canadian Press

Adblock test (Why?)

728x90x4

Source link

Continue Reading

Trending