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How Canadians view grocers: expert

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Canadians were quick to criticize grocery giant Loblaw Co. for planning to reduce discounts on expiring items at its stores, revealing the public’s true opinion of the company, one expert said.

“They’re realizing now they probably have more than an economic interest in Canada,” Bruce Winder, a retail expert told CTV News Channel. “Canadians see them almost in a paternal way, not unlike our government, and they have a responsibility here beyond just making money.”

Grocers have to increase prices when suppliers increase costs, Winder said, which puts them in a difficult situation in the “low margin” industry.

“Having said that, bigger companies are being asked to sort of take on that paternal or maternal role, of not just focusing on profits, but also the planet and society,” he said.

Earlier this week, Loblaw revealed it would reduce the discount difference from 50 per cent to 30 per cent on expiring in-store items.

“The timing of this decision, in January 2024, when many consumers were grappling with financial challenges, did not sit well with Canadians,” Sylvain Charlebois, director of Dalhousie University’s Agri-Food Analytics Lab, said in a statement.

The swift backlash from experts, Canadians and government officials, prompted Loblaw to reverse the decision, showcasing how the company could be prompted into action, Charlebois said.

“Most Canadians can appreciate that retailers have the flexibility to adjust their discounting policies to stay competitive,” he said.

This is not the first time Loblaw has found itself at the centre of a public relations crisis, Charlebois added.

In 2016, the company abandoned a decision to carry French’s products. At the time, consumers boycotted stores to support tomato farmers in Leamington, Ont., where a Heinz plant had been saved by a contract with French’s to make tomato paste.

“This time around, the public outcry was driven by sheer desperation,” Charlebois said.

Canadians are struggling with the increased cost of living, from housing and food to gas and everyday essentials. Prices keep climbing with more Canadians turning to food banks.

Experts were shocked at the initial Loblaw decision and implored the company to reconsider during a time when food inflation continues to increase.

“They really shouldn’t have done this in the first place,” Winder said. “I think it might be a bit of a turning tide for Loblaw.”

According to Charlebois, the 30 per cent discount on expiring items is common practice among other grocers in Canada, however, he believes Loblaw could set a new precedent.

“If we can encourage other grocers to follow Loblaw’s lead by offering a 50 per cent discount on expiring food items, that would truly be a welcome development,” he said.

 

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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