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How tech leaders can better navigate organizational politics

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When you think about people entangled in organizational politics, terms that come to mind include manipulation, self-serving, turf battles, power plays, and hidden agendas. Not terribly uplifting. But Neal Sample, former CIO of Northwestern Mutual, sees it a different way. “I think of a different set of words like influence, diplomacy and collaboration,” he says. “In reality, politics aren’t good or bad. It’s just how things get done in organizations.”

So how should we be more cognizant about office politics versus organizational politics now that the pandemic has shifted the former to the latter? Managers approach it in different ways but for tech leaders, it can be particularly challenging, something Sample calls the physics of IT.

“I think politics is really about getting a positive outcome when there is scarcity,” he says. “That’s what you’re trying to work for. That clinical definition has the idea of advancing one of your ideas, which I think is okay, as long as it lines up with a positive outcome whether it’s for shareholders, customers, clients or patients. Not every idea can’t be implemented, and that’s when politics comes into play. You have different groups with different ideas of what positive outcomes look like, and then it’s navigating those potentially choppy waters especially as an IT professional.”

Sample, whose career also includes roles at Express Groups, American Express, eBay, and Yahoo!, knows that ethically building critical mass of support for an idea you believe in is a textbook description of those who are politically savvy. But equal empathy for dissenting positions goes a long way to achieve beneficial outcomes.

Tech Whisperers podcast’s Dan Roberts recently spoke with Sample about the evolving nuances of organizational politics. Here are some edited excerpts of that conversation. Watch the full video below for more insights.

On leading equity: I think a lot of the old definitions of politics had to do with the physical space in the office, with relationships, tenure and a notion of favoritism: who had been around before, who had achieved before, who seemed to be in favor versus out of favor. And a lot of that goes away with online equity. But a virtual environment is complex for gathering a diversity of ideas. For example, we remember the first time we saw ourselves in little boxes outside the office in the early editions of Zoom, and there was a certain level of equity associated with it. We all had the same size real estate. On the other hand, people noticed an asymmetry in airtime. Unless you were very intentional about pulling people into a conversation, there was a chance that people who were otherwise shy or part of a marginalized group would be even more shy or more marginalized. It was actually easier to get lost in the conversation. People didn’t talk over each other or sidebar in a way that might have happened in a face-to-face meeting.

On the physics of IT: IT is a unique element of a business. In the notion of resource scarcity, we might want to get something done but then halfway through the year, even with an annual plan, a new idea comes up, or some M&A or a competitive threat emerges and we decide we need to change something. Inside of information technology, sometimes there are these tradeoffs—the physics of IT. You have one particular team that knows a system. They’ve been working on Problem A, and now they’re going to work on Problem B. Or you have a certain amount of capacity and throughput that’s sitting in a data center or in a legacy installation, and you can’t magically grow that by a factor of 10 because of your historical application services. In any way, IT has this notion of physics. There is a limit that happens sometimes with subject matter experts or resources. Other areas don’t have that conundrum. Sometimes you can solve the problem with money, but there are other elements of the workplace that aren’t constrained by the same set of resources, the same physics problems that IT have. Because of that intrinsic scarcity, IT is where the conflict often shows up.

On negotiation: As an IT professional, I’ve spent time learning from the world of business about how to be a good negotiator. One thing that was new to me years ago was the notion of a BATNA—your best alternative to a negotiated agreement. If you find yourself in negotiation, the first thing you have to figure out is what the best alternative is, which tells you what it’s like if you lose. It also tells you what your leverage is with a vendor, let’s say. You have to think about your pricing negotiation. Having that in mind, starting with seeing what it looks like to lose this negotiation, or not end up with the price you want, is incredibly powerful because then instead of talking about it like it’s an all or nothing, it’s really the difference between 100 and 80, but 80 at a lower price. You figure those things out. That is really powerful. What’s also interesting are contracts between IQ and EQ. I think folks used to be happy to be IQ-oriented professionals in technology. And a lot of time, we were thought of as sort of back-office cost control. But that switched to the notion that technology is the product or the experience, or powers the supply chain, is true just about everywhere now. The big difference, from a negotiating perspective, is because of the physics of IT and that tradeoffs happen in technology a lot, you have to be good with your EQ. Not even just dealing with a single partner but somebody who wants something from you. Sometimes, the battleground is two different business divisions or maybe two functions that both want something and suddenly, your job is to now be Switzerland.

On the good fight: We should all be fighting to win for the company, enterprise, organization. But politics is when we have different ideas, when there is scarcity and we can’t do everything. There has to be a tradeoff. If you fight to win, you’re going to set yourself up as an adversary. There’ll be an outcome that’s positive and negative—the classic win-lose. But if you fight to lose, the first thing you do is adopt the opposition idea, philosophy, product or approach—whatever you feel is competing with your proposal or idea. So then you adopt it as your own and spend time figuring out why the other side is right instead of doing research to back up your own position. For example, if you think going to Agile from Waterfall is the right thing to do, spend time trying to figure out why Agile doesn’t work. Then I guarantee two things will happen. You’ll either become more effective and persuasive with your own argumentation because you better understand the alternatives, or you might find yourself changing your mind. And from an office politics perspective, this is one of the best things that can happen for a long-term relationship, coming to a partner with humility. You demonstrate you have empathy and are a good partner because you are willing to compromise.

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‘Disgraceful:’ N.S. Tory leader slams school’s request that military remove uniform

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HALIFAX – Nova Scotia Premier Tim Houston says it’s “disgraceful and demeaning” that a Halifax-area school would request that service members not wear military uniforms to its Remembrance Day ceremony.

Houston’s comments were part of a chorus of criticism levelled at the school — Sackville Heights Elementary — whose administration decided to back away from the plan after the outcry.

A November newsletter from the school in Middle Sackville, N.S., invited Armed Forces members to attend its ceremony but asked that all attendees arrive in civilian attire to “maintain a welcoming environment for all.”

Houston, who is currently running for re-election, accused the school’s leaders of “disgracing themselves while demeaning the people who protect our country” in a post on the social media platform X Thursday night.

“If the people behind this decision had a shred of the courage that our veterans have, this cowardly and insulting idea would have been rejected immediately,” Houston’s post read. There were also several calls for resignations within the school’s administration attached to Houston’s post.

In an email to families Thursday night, the school’s principal, Rachael Webster, apologized and welcomed military family members to attend “in the attire that makes them most comfortable.”

“I recognize this request has caused harm and I am deeply sorry,” Webster’s email read, adding later that the school has the “utmost respect for what the uniform represents.”

Webster said the initial request was out of concern for some students who come from countries experiencing conflict and who she said expressed discomfort with images of war, including military uniforms.

Her email said any students who have concerns about seeing Armed Forces members in uniform can be accommodated in a way that makes them feel safe, but she provided no further details in the message.

Webster did not immediately respond to a request for comment.

At a news conference Friday, Houston said he’s glad the initial request was reversed but said he is still concerned.

“I can’t actually fathom how a decision like that was made,” Houston told reporters Friday, adding that he grew up moving between military bases around the country while his father was in the Armed Forces.

“My story of growing up in a military family is not unique in our province. The tradition of service is something so many of us share,” he said.

“Saying ‘lest we forget’ is a solemn promise to the fallen. It’s our commitment to those that continue to serve and our commitment that we will pass on our respects to the next generation.”

Liberal Leader Zach Churchill also said he’s happy with the school’s decision to allow uniformed Armed Forces members to attend the ceremony, but he said he didn’t think it was fair to question the intentions of those behind the original decision.

“We need to have them (uniforms) on display at Remembrance Day,” he said. “Not only are we celebrating (veterans) … we’re also commemorating our dead who gave the greatest sacrifice for our country and for the freedoms we have.”

NDP Leader Claudia Chender said that while Remembrance Day is an important occasion to honour veterans and current service members’ sacrifices, she said she hopes Houston wasn’t taking advantage of the decision to “play politics with this solemn occasion for his own political gain.”

“I hope Tim Houston reached out to the principal of the school before making a public statement,” she said in a statement.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.

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Saskatchewan NDP’s Beck holds first caucus meeting after election, outlines plans

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REGINA – Saskatchewan Opposition NDP Leader Carla Beck says she wants to prove to residents her party is the government in waiting as she heads into the incoming legislative session.

Beck held her first caucus meeting with 27 members, nearly double than what she had before the Oct. 28 election but short of the 31 required to form a majority in the 61-seat legislature.

She says her priorities will be health care and cost-of-living issues.

Beck says people need affordability help right now and will press Premier Scott Moe’s Saskatchewan Party government to cut the gas tax and the provincial sales tax on children’s clothing and some grocery items.

Beck’s NDP is Saskatchewan’s largest Opposition in nearly two decades after sweeping Regina and winning all but one seat in Saskatoon.

The Saskatchewan Party won 34 seats, retaining its hold on all of the rural ridings and smaller cities.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.

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Nova Scotia election: Liberals say province’s immigration levels are too high

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HALIFAX – Nova Scotia‘s growing population was the subject of debate on Day 12 of the provincial election campaign, with Liberal Leader Zach Churchill arguing immigration levels must be reduced until the province can provide enough housing and health-care services.

Churchill said Thursday a plan by the incumbent Progressive Conservatives to double the province’s population to two million people by the year 2060 is unrealistic and unsustainable.

“That’s a big leap and it’s making life harder for people who live here, (including ) young people looking for a place to live and seniors looking to downsize,” he told a news conference at his campaign headquarters in Halifax.

Anticipating that his call for less immigration might provoke protests from the immigrant community, Churchill was careful to note that he is among the third generation of a family that moved to Nova Scotia from Lebanon.

“I know the value of immigration, the importance of it to our province. We have been built on the backs of an immigrant population. But we just need to do it in a responsible way.”

The Liberal leader said Tim Houston’s Tories, who are seeking a second term in office, have made a mistake by exceeding immigration targets set by the province’s Department of Labour and Immigration. Churchill said a Liberal government would abide by the department’s targets.

In the most recent fiscal year, the government welcomed almost 12,000 immigrants through its nominee program, exceeding the department’s limit by more than 4,000, he said. The numbers aren’t huge, but the increase won’t help ease the province’s shortages in housing and doctors, and the increased strain on its infrastructure, including roads, schools and cellphone networks, Churchill said.

“(The Immigration Department) has done the hard work on this,” he said. “They know where the labour gaps are, and they know what growth is sustainable.”

In response, Houston said his commitment to double the population was a “stretch goal.” And he said the province had long struggled with a declining population before that trend was recently reversed.

“The only immigration that can come into this province at this time is if they are a skilled trade worker or a health-care worker,” Houston said. “The population has grown by two per cent a year, actually quite similar growth to what we experienced under the Liberal government before us.”

Still, Houston said he’s heard Nova Scotians’ concerns about population growth, and he then pivoted to criticize Prime Minister Justin Trudeau for trying to send 6,000 asylum seekers to Nova Scotia, an assertion the federal government has denied.

Churchill said Houston’s claim about asylum seekers was shameful.

“It’s smoke and mirrors,” the Liberal leader said. “He is overshooting his own department’s numbers for sustainable population growth and yet he is trying to blame this on asylum seekers … who aren’t even here.”

In September, federal Immigration Minister Marc Miller said there is no plan to send any asylum seekers to the province without compensation or the consent of the premier. He said the 6,000 number was an “aspirational” figure based on models that reflect each province’s population.

In Halifax, NDP Leader Claudia Chender said it’s clear Nova Scotia needs more doctors, nurses and skilled trades people.

“Immigration has been and always will be a part of the Nova Scotia story, but we need to build as we grow,” Chender said. “This is why we have been pushing the Houston government to build more affordable housing.”

Chender was in a Halifax cafe on Thursday when she promised her party would remove the province’s portion of the harmonized sales tax from all grocery, cellphone and internet bills if elected to govern on Nov. 26. The tax would also be removed from the sale and installation of heat pumps.

“Our focus is on helping people to afford their lives,” Chender told reporters. “We know there are certain things that you can’t live without: food, internet and a phone …. So we know this will have the single biggest impact.”

The party estimates the measure would save the average Nova Scotia family about $1,300 a year.

“That’s a lot more than a one or two per cent HST cut,” Chender said, referring to the Progressive Conservative pledge to reduce the tax by one percentage point and the Liberal promise to trim it by two percentage points.

Elsewhere on the campaign trail, Houston announced that a Progressive Conservative government would make parking free at all Nova Scotia hospitals and health-care centres. The promise was also made by the Liberals in their election platform released Monday.

“Free parking may not seem like a big deal to some, but … the parking, especially for people working at the facilities, can add up to hundreds of dollars,” the premier told a news conference at his campaign headquarters in Halifax.

This report by The Canadian Press was first published Nov. 7, 2024.

— With files from Keith Doucette in Halifax

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