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How to Get a Live Chat Assistant Job in Canada

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In today’s fast-paced digital era, where instant communication reigns supreme, live chat assistants have become an invaluable asset for businesses and consumers alike in Canada. This article delves into the ins and outs of acquiring a live chat assistant in the Canadian context, exploring the benefits, challenges, and steps involved in integrating this cutting-edge technology into daily operations.

Live chat assistants, powered by a blend of artificial intelligence and human expertise, have revolutionized customer service and online interaction. They provide immediate, 24/7 support to customers, answering queries, solving problems, and enhancing overall customer experience. For businesses, they offer a cost-effective way to improve service efficiency and customer satisfaction.

Click Here to Apply now for a live chat customer support assistant position

The first step in getting a live chat assistant is understanding its benefits. Live chat assistants can handle multiple queries simultaneously, reducing wait times and improving response rates. They also collect valuable data on customer preferences and behaviors, enabling businesses to tailor their services more effectively. Additionally, they are available round the clock, providing support outside of traditional business hours.

Different businesses have different needs. Identifying the specific requirements of your business is crucial. Some businesses might need a live chat assistant for basic customer service, while others might require advanced features like language translation, integration with existing CRM systems, or the ability to handle complex transactions.

Once the needs are identified, the next step is choosing the right live chat platform. There are numerous live chat solutions available in Canada, each with its unique features and pricing models. It’s important to compare these options based on factors like ease of use, scalability, customization options, and compatibility with other tools and platforms.

After selecting a platform, the next phase is integration and customization. This involves setting up the live chat on your website or digital platform and customizing it to fit your brand and specific needs. This step might require technical expertise, and some businesses opt to hire IT professionals for a smooth setup.

Training the live chat assistant, especially if it uses AI technology, is a critical step. This involves feeding it relevant information, FAQs, and data so it can learn and respond accurately. In cases where the live chat assistant is a blend of AI and human service, training your staff to use the system effectively is equally important.

Before going live, it’s essential to test the chat assistant thoroughly. This helps identify any issues or glitches that might affect user experience. Collecting feedback from initial users and making necessary adjustments is a part of this process.

Click Here to Apply now for a live chat customer support assistant position

In Canada, legal and privacy considerations are paramount, especially when dealing with customer data. Ensuring that the live chat assistant complies with Canadian privacy laws, such as PIPEDA (Personal Information Protection and Electronic Documents Act), is crucial.

Once everything is set up, marketing the availability of a live chat assistant to your customers is the next step. This can be done through various channels like email newsletters, social media, and on your website. It’s important to highlight how this tool can benefit the customer, enhancing their engagement with your service.

The job isn’t done after the launch. Continuous monitoring and improvement are key to maintaining the effectiveness of your live chat assistant. Regularly updating the AI’s knowledge base, analyzing chat logs for insights, and staying abreast of technological advancements are part of ongoing management.

For any business, conducting a cost-benefit analysis is important. While live chat assistants can save on labor costs and improve efficiency, there are initial setup and ongoing maintenance costs to consider. The return on investment should be evaluated periodically.

In Canada, there are numerous providers of live chat assistance technology. When selecting a provider, consider their reputation, customer reviews, support services, and any additional features they offer that could benefit your business.

In conclusion, getting a live chat assistant in Canada involves a series of well-considered steps, from understanding your specific needs to selecting the right platform, ensuring legal compliance, and ongoing management. By effectively integrating this technology, Canadian businesses can not only enhance their customer service experience but also gain valuable insights into customer behavior, setting the stage for future success in the digital marketplace.

Click Here to Apply now for a live chat customer support assistant position

Business

Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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