How will you know if you are being hit with a credit card surcharge? | Canada News Media
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How will you know if you are being hit with a credit card surcharge?

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This story idea came from audience members, like you, who got in touch with us. Send us all of your questions about the new credit card surcharge. We are listening: ask@cbc.ca.

You asked, we listened.

Our last article answering your credit card surcharge questions generated a lot of follow-ups, so we’re back with more answers about the additional fees you could see when using your Visa or Mastercard.

Will businesses have to alert customers that the surcharge is being applied?

Businesses applying the surcharge must make it clear to customers they are doing so — and there’s a strict protocol involved.

For bricks-and-mortar businesses, merchants will need to ensure they have a sign on the door indicating they intend to apply a surcharge for credit card transactions, said Corinne Pohlmann, senior vice president of national affairs and partnerships at the Canadian Federation of Independent Businesses (CFIB).

“In fact, we’re creating some templates right now to help businesses to make sure they are complying with the rules,” she said.

A second sign indicating the credit card surcharge must be present at the point of sale, which should also specify the amount that will be charged for using Visa or Mastercard.

In addition to the sign, the dollar amount of the surcharge should appear on the transaction receipt provided by the merchant to its customers, according to Luciana Brasil, a partner at Vancouver-based law firm Branch MacMaster, which worked on the class-action lawsuit that led to the settlement.

Online transactions should have a notice as you hit the checkout portion of the transaction before finalizing payment, explained Pohlmann. The surcharge, if applied on the online transaction, also appears on your receipt.

Some businesses have already notified customers of their intent to start applying a credit card surcharge, including telecom provider Telus. You won’t see this in Quebec, however, because customers there are protected from the surcharge under the province’s Consumer Protection Act.

Will the surcharge be added before or after taxes?

As per the recent settlement, the surcharge will be added before taxes, said Brasil.

When returning an item you’ve purchased, will the surcharge be refunded as well?

The short answer is yes.

If you were charged a surcharge fee during a purchase and you choose to return that purchase, you will be refunded the surcharge.

“A full refund requires a refund of the full surcharge, whereas a partial refund requires only a refund of the corresponding portion of the surcharge,” explained Brasil.

Will all card companies be playing by the same rules?

At this moment, surcharging is only permitted with Visa and Mastercard, because they were the two companies involved in the class-action lawsuit. American Express and other credit cards were not part of the suit or the settlement.

“To the extent merchants wish to surcharge credit cards issued by any other credit card service provider, they should consult that provider and its rules to ensure that is permitted,” said Brasil.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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