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Hurricane Beryl, WestJet strike leave couple stranded

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After 10-plus years as a loyal WestJet traveller, Jennifer Hewitt says she is swearing off the Canadian airline after a series of unforeseen flight cancellations left her and her husband still stranded in Jamaica.

“(I’m) very frustrated. I said, ‘I’m not coming back to Jamaica for a while, and if I’m flying, it won’t be WestJet,'” Hewitt said in a phone interview with CTVNews.ca.

Hewitt, 64, flew to the Caribbean island on June 17 to visit friends and family for vacation and was scheduled to return home to Ajax, Ont., on June 29.

“I did not get a cancellation notice from WestJet, so we came (to the airport in Montego Bay),” Hewitt said.

She dropped off her rental car before making her way inside Sangster International Airport, where she said she learned at the WestJet travel desk that her flight home had been cancelled due to the strike by the airline mechanics union. Though the job action ended Sunday, the disruption cancelled more than 1,100 flights and impacted more than 100,000 travellers.

“Unfortunately, as July long weekend is a peak travel period across Canada, limited availability exists both within our network and through alternative carriers, making options for accommodation extremely challenging,” WestJet said in a service update after the strike averted.

For Hewitt, she said she was rescheduled for a departure on Tuesday with American Airlines, which included a seven-hour layover in Miami, Fla. When she returned to the airport for her flight, Hewitt said it was cancelled outright for yet another reason out of the airline’s control: Hurricane Beryl.

The storm developed rapidly into a Category 5 hurricane in the Atlantic, but by early Thursday, it reduced to Category 3, though it remains a major hurricane in the area.

According to Hewitt, at the time of Thursday’s interview, Montego Bay is “nice and sunny, as though nothing ever happened.”

“The only thing is that we have no water, we have no light,” she added.

Beryl grounded WestJet flights in Cancun, Montego Bay and Kingston, with flights suspended until at least this Friday. Sangster International Airport said it will temporarily shutter due to the storm, remaining closed Wednesday. Norman Manley International Airport in Kingston and Ian Fleming International Airport in Ocho Rios are also temporarily closed, but have all since reopened, according to the country’s tourism board.

Hewitt and her husband were scheduled on an Air Transat flight Thursday, but due to the airport closures, have been rescheduled to fly out with the airline Friday at around 5:45 p.m.

Each time her flight was cancelled, Hewitt says she was never notified by WestJet – who she says booked all of her subsequent trips – of the flight disruption ahead of time. Additionally, she says it’s been difficult to get a hold of them on the phone.

Each time her flights were cancelled, Hewitt says WestJet never warned her of any disruptions ahead of time – despite being the ones who booked the flights.

“I’m blaming WestJet because we originally booked with them … they’re not even communicating with us, and I tried to call WestJet several times from where I was staying and no, it’s always busy,” Hewitt said. “One time I got through, and I spent three hours on the phone only to get cut off.”

Passengers wait as flights continue to be delayed or outright cancelled at Sangster International Airport in Montego Bay, Jamaica on July 4, 2024. (Jennifer Hewitt)

In a statement to CTVNews.ca, WestJet apologized to all travellers impacted by the mechanics strike on June 28.

“Our teams across WestJet are working diligently to support all impacted guests as quickly as possible,” the emailed statement reads.

The Calgary-based airline added it has been in compliance with the Air Passenger Protection Regulations, with regards to providing alternate travel arrangements to fliers within 48 hours of the flight cancellation.

“If this is not possible, guests are entitled to request a refund to their original form of payment,” the airline said.

The whole ordeal has set Hewitt back financially, particularly with the number of taxi rides she has taken to and from Montego Bay’s airport in hopes of boarding her return flight home. Since she no longer had access to a rental car, she said she paid about $50 in taxi fare to make it back to her relatives – a fare she can no longer afford.

“The taxi, I got to know him, so he’ll wait until I go back to Toronto and send him his money. I haven’t been paying him because I have no money,” Hewitt explained, pointing to the unexpected days off work and the need to pay her bills as part of the reason she cannot currently afford the fare.

Hewitt hopes WestJet will be able to cover the costs that she has incurred during her imposed extended stay in Jamaica.

“I’m just so upset with WestJet because of the way they treated me,” Hewitt said. “(P)eople came on Monday and the airline wasn’t flying, but then they got to go on Tuesday, and I’m like, ‘We’ve been here since Saturday. Why aren’t we going?'”

Travel advisories in place

Fliers are advised to avoid all non-essential travel to Jamaica due to Hurricane Beryl, according to an advisory last updated shortly after noon on July 4. Global Affairs Canada is also urging Canadians to avoid all travel to Haiti and non-essential travel to Union Island in Saint Vincent and the Grenadines, Carriacou and Petite Martinique in Grenada, and to the east coast of Yucatan Peninsula from Cabo Catoche to Chetumal, including Cozumel, as a result of the storm.

A global affairs spokesperson told CTVNews.ca that there are 1,857 registered Canadians in Jamaica and 10,000 in Mexico.

Alberta native Alecia Repp, who has been living in Playa del Carmen for five years, told CTVNews.ca how Beryl is impacting the area and how it compares to other storms.

“I’ve been through a few hurricanes in this area before, and those ones were actually worse than this,” she said. “Having had those experiences, I’m a little bit more relaxed.”

Repp adds that businesses have boarded up their storefronts and residents have taped over their windows, and all indoor furniture has been brought inside. She said she has stocked up on all her favourite food, water and other essentials to weather the storm.

“I think the main thing that I’ve learned is just not to panic, and if you stay calm and prepare yourself like we’ve been preparing for a few days now, it won’t be that bad,” Repp said.

To Canadians abroad still attempting to return home, Global Affairs Canada advises staying up to date with travel advisories, signing up for the Canadians Abroad service, communicating with family and friends about the situation and staying up-to-date on local news for the latest forecasts.

With files from Sarah Plowman and The Associated Press 

 

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The #1 Skill I Look For When Hiring

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File this column under “for what it’s worth.”

“Communication is one of the most important skills you require for a successful life.” — Catherine Pulsifer, author.

I’m one hundred percent in agreement with Pulsifer, which is why my evaluation of candidates begins with their writing skills. If a candidate’s writing skills and verbal communication skills, which I’ll assess when interviewing, aren’t well above average, I’ll pass on them regardless of their skills and experience.

 

Why?

 

Because business is fundamentally about getting other people to do things—getting employees to be productive, getting customers to buy your products or services, and getting vendors to agree to a counteroffer price. In business, as in life in general, you can’t make anything happen without effective communication; this is especially true when job searching when your writing is often an employer’s first impression of you.

 

Think of all the writing you engage in during a job search (resumes, cover letters, emails, texts) and all your other writing (LinkedIn profile, as well as posts and comments, blogs, articles, tweets, etc.) employers will read when they Google you to determine if you’re interview-worthy.

 

With so much of our communication today taking place via writing (email, text, collaboration platforms such as Microsoft Teams, Slack, ClickUp, WhatsApp and Rocket.Chat), the importance of proficient writing skills can’t be overstated.

 

When assessing a candidate’s writing skills, you probably think I’m looking for grammar and spelling errors. Although error-free writing is important—it shows professionalism and attention to detail—it’s not the primary reason I look at a candidate’s writing skills.

 

The way someone writes reveals how they think.

 

  • Clear writing = Clear thinking
  • Structured paragraphs = Structured mind
  • Impactful sentences = Impactful ideas

 

Effective writing isn’t about using sophisticated vocabulary. Hemingway demonstrated that deceptively simple, stripped-down prose can captivate readers. Effective writing takes intricate thoughts and presents them in a way that makes the reader think, “Damn! Why didn’t I see it that way?” A good writer is a dead giveaway for a good thinker. More than ever, the business world needs “good thinkers.”

 

Therefore, when I come across a candidate who’s a good writer, hence a good thinker, I know they’re likely to be able to write:

 

  • Emails that don’t get deleted immediately and are responded to
  • Simple, concise, and unambiguous instructions
  • Pitches that are likely to get read
  • Social media content that stops thumbs
  • Human-sounding website copy
  • Persuasively, while attuned to the reader’s possible sensitivities

 

Now, let’s talk about the elephant in the room: AI, which job seekers are using en masse. Earlier this year, I wrote that AI’s ability to hyper-increase an employee’s productivity—AI is still in its infancy; we’ve seen nothing yet—in certain professions, such as writing, sales and marketing, computer programming, office and admin, and customer service, makes it a “fewer employees needed” tool, which understandably greatly appeals to employers. In my opinion, the recent layoffs aren’t related to the economy; they’re due to employers adopting AI. Additionally, companies are trying to balance investing in AI with cost-cutting measures. CEOs who’ve previously said, “Our people are everything,” have arguably created today’s job market by obsessively focusing on AI to gain competitive advantages and reduce their largest expense, their payroll.

 

It wouldn’t be a stretch to assume that most AI usage involves generating written content, content that’s obvious to me, and likely to you as well, to have been written by AI. However, here’s the twist: I don’t particularly care.

 

Why?

 

Because the fundamental skill I’m looking for is the ability to organize thoughts and communicate effectively. What I care about is whether the candidate can take AI-generated content and transform it into something uniquely valuable. If they can, they’re demonstrating the skills of being a good thinker and communicator. It’s like being a great DJ; anyone can push play, but it takes skill to read a room and mix music that gets people pumped.

 

Using AI requires prompting effectively, which requires good writing skills to write clear and precise instructions that guide the AI to produce desired outcomes. Prompting AI effectively requires understanding structure, flow and impact. You need to know how to shape raw information, such as milestones throughout your career when you achieved quantitative results, into a compelling narrative.

So, what’s the best way to gain and enhance your writing skills? As with any skill, you’ve got to work at it.

Two rules guide my writing:

 

  • Use strong verbs and nouns instead of relying on adverbs, such as “She dashed to the store.” instead of “She ran quickly to the store.” or “He whispered to the child.” instead of “He spoke softly to the child.”
  • Avoid using long words when a shorter one will do, such as “use” instead of “utilize” or “ask” instead of “inquire.” As attention spans get shorter, I aim for clarity, simplicity and, most importantly, brevity in my writing.

 

Don’t just string words together; learn to organize your thoughts, think critically, and communicate clearly. Solid writing skills will significantly set you apart from your competition, giving you an advantage in your job search and career.

_____________________________________________________________________

 

Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers “unsweetened” job search advice. You can send Nick your questions to artoffindingwork@gmail.com.

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Politics likely pushed Air Canada toward deal with ‘unheard of’ gains for pilots

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MONTREAL – Politics, public opinion and salary hikes south of the border helped push Air Canada toward a deal that secures major pay gains for pilots, experts say.

Hammered out over the weekend, the would-be agreement includes a cumulative wage hike of nearly 42 per cent over four years — an enormous bump by historical standards — according to one source who was not authorized to speak publicly on the matter. The previous 10-year contract granted increases of just two per cent annually.

The federal government’s stated unwillingness to step in paved the way for a deal, noted John Gradek, after Prime Minister Justin Trudeau made it plain the two sides should hash one out themselves.

“Public opinion basically pressed the federal cabinet, including the prime minister, to keep their hands clear of negotiations and looking at imposing a settlement,” said Gradek, who teaches aviation management at McGill University.

After late-night talks at a hotel near Toronto’s Pearson airport, the country’s biggest airline and the union representing 5,200-plus aviators announced early Sunday morning they had reached a tentative agreement, averting a strike that would have grounded flights and affected some 110,000 passengers daily.

The relative precariousness of the Liberal minority government as well as a push to appear more pro-labour underlay the prime minister’s hands-off approach to the negotiations.

Trudeau said Friday the government would not step in to fix the impasse — unlike during a massive railway work stoppage last month and a strike by WestJet mechanics over the Canada Day long weekend that workers claimed road roughshod over their constitutional right to collective bargaining. Trudeau said the government respects the right to strike and would only intervene if it became apparent no negotiated deal was possible.

“They felt that they really didn’t want to try for a third attempt at intervention and basically said, ‘Let’s let the airline decide how they want to deal with this one,'” said Gradek.

“Air Canada ran out of support as the week wore on, and by the time they got to Friday night, Saturday morning, there was nothing left for them to do but to basically try to get a deal set up and accepted by ALPA (Air Line Pilots Association).”

Trudeau’s government was also unlikely to consider back-to-work legislation after the NDP tore up its agreement to support the Liberal minority in Parliament, Gradek said. Conservative Leader Pierre Poilievre, whose party has traditionally toed a more pro-business line, also said last week that Tories “stand with the pilots” and swore off “pre-empting” the negotiations.

Air Canada CEO Michael Rousseau had asked Ottawa on Thursday to impose binding arbitration pre-emptively — “before any travel disruption starts” — if talks failed. Backed by business leaders, he’d hoped for an effective repeat of the Conservatives’ move to head off a strike in 2012 by legislating Air Canada pilots and ground crew to stick to their posts before any work stoppage could start.

The request may have fallen flat, however. Gradek said he believes there was less anxiety over the fallout from an airline strike than from the countrywide railway shutdown.

He also speculated that public frustration over thousands of cancelled flights would have flowed toward Air Canada rather than Ottawa, prompting the carrier to concede to a deal yielding “unheard of” gains for employees.

“It really was a total collapse of the Air Canada bargaining position,” he said.

Pilots are slated to vote in the coming weeks on the four-year contract.

Last year, pilots at Delta Air Lines, United Airlines and American Airlines secured agreements that included four-year pay boosts ranging from 34 per cent to 40 per cent, ramping up pressure on other carriers to raise wages.

After more than a year of bargaining, Air Canada put forward an offer in August centred around a 30 per cent wage hike over four years.

But the final deal, should union members approve it, grants a 26 per cent increase in the first year alone, retroactive to September 2023, according to the source. Three wage bumps of four per cent would follow in 2024 through 2026.

Passengers may wind up shouldering some of that financial load, one expert noted.

“At the end of the day, it’s all us consumers who are paying,” said Barry Prentice, who heads the University of Manitoba’s transport institute.

Higher fares may be mitigated by the persistence of budget carrier Flair Airlines and the rapid expansion of Porter Airlines — a growing Air Canada rival — as well as waning demand for leisure trips. Corporate travel also remains below pre-COVID-19 levels.

Air Canada said Sunday the tentative contract “recognizes the contributions and professionalism of Air Canada’s pilot group, while providing a framework for the future growth of the airline.”

The union issued a statement saying that, if ratified, the agreement will generate about $1.9 billion of additional value for Air Canada pilots over the course of the deal.

Meanwhile, labour tension with cabin crew looms on the horizon. Air Canada is poised to kick off negotiations with the union representing more than 10,000 flight attendants this year before the contract expires on March 31.

This report by The Canadian Press was first published Sept. 16, 2024.

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Federal $500M bailout for Muskrat Falls power delays to keep N.S. rate hikes in check

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HALIFAX – Ottawa is negotiating a $500-million bailout for Nova Scotia’s privately owned electric utility, saying the money will be used to prevent a big spike in electricity rates.

Federal Natural Resources Minister Jonathan Wilkinson made the announcement today in Halifax, saying Nova Scotia Power Inc. needs the money to cover higher costs resulting from the delayed delivery of electricity from the Muskrat Falls hydroelectric plant in Labrador.

Wilkinson says that without the money, the subsidiary of Emera Inc. would have had to increase rates by 19 per cent over “the short term.”

Nova Scotia Power CEO Peter Gregg says the deal, once approved by the province’s energy regulator, will keep rate increases limited “to be around the rate of inflation,” as costs are spread over a number of years.

The utility helped pay for construction of an underwater transmission link between Newfoundland and Nova Scotia, but the Muskrat Falls project has not been consistent in delivering electricity over the past five years.

Those delays forced Nova Scotia Power to spend more on generating its own electricity.

This report by The Canadian Press was first published Sept. 16, 2024.

The Canadian Press. All rights reserved.

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