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Industry minister to meet with Rogers CEO after “unacceptable” network outage

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TORONTO — Canada’s industry minister will convene a meeting with the leader of Rogers Communications in the wake of a massive outage that paralyzed the company’s network and hampered several crucial services, his office announced on Sunday, even as some customers continued to report service disruptions.

A statement released from the office of François-Philippe Champagne said he plans to meet with Tony Staffieri and other telecom leaders to discuss the importance of improving “the reliability of networks across Canada.”

The statement said Champagne found last week’s widespread service disruption — which lasted at least 15 hours and knocked out access to numerous law enforcement, health care and banking services — “unacceptable,” adding he has expressed that view directly to Staffieri.

“These services are vitally important for Canadians in their day to day life and we expect our telecom industry to meet the highest standards that Canadians rightly deserve,” the statement read.

Staffieri released a statement on Saturday attributing Friday’s widespread outage to a network system failure following a maintenance update, adding that the “vast majority” of customers were back online.

But many continued reporting service disruptions into Sunday, including Courtice, Ont. resident Paul Platt, who said his home wireless network was only restored after being down for more than 48 hours.

Platt said many of the appliances in his home, including some lights, locks and smoke detectors, depend on an internet connection to function.

“Nothing was working in my house at all,” he said.

Platt said he checked in on his elderly neighbours — one with Parkinson’s disease and another who recently had heart surgery — every few hours over the weekend, noting they also rely on Rogers service and wouldn’t be able to call 911 if needed.

“That’s where that’s not OK,” Platt said.

Platt said he made numerous attempts to contact Rogers through support lines and social media but was unable to reach any staff.

He said he’s frustrated both with the lack of communication from Rogers for customers still affected by outages and Staffieri’s Saturday statement in which he said the company’s network and systems were “close to fully operational.”

“That’s the most frustrating thing to me,” said Platt, who said he has worked in IT his entire life. “I understand that things happen, I understand that they’re very complicated. But there’s just no feedback to the customers at all and… no support available for the customers that are still having problems.”

Rogers declined to comment on continued outages when asked by The Canadian Press, but referred to Staffieri’s previous statement in which he said technical teams are continuing to monitor for “any remaining intermittent issues.”

The company issued a statement later in the day saying it was aware that some customers were continuing to experience “intermittent challenges with their services.”

“Our technical teams are working to resolve those remaining issues as quickly as possible,” the company said in a tweet, reiterating the message that service had been restored for the “vast majority” of customers.

Rogers also said it was looking forward to the upcoming meeting with Champagne and other industry members.

“Rogers understands the frustration and disruption we created for Canadians with our network outage, and we are wholly committed to finding solutions,” the company said in a statement. “The federal government and Minister Champagne were there throughout the outage offering assistance, for which we are grateful. They are focused on solutions and a plan for the future and so are we.”

Downdetector, a website tracking outages, showed the number of people reporting problems with Rogers’ service was significantly higher than usual on Saturday afternoon and Sunday morning.

There were more than 2,200 outage reports on the site at 5 p.m. on Saturday, up significantly from the baseline of 38 usually seen on the site at that time. Sunday morning’s logs showed 1,479 reports at 8:30 a.m. compared to a baseline of 18.

Montreal, Toronto and neighbouring Mississauga, Ont., and the Ontario cities of London and Kitchener were among those logging the most reports on the website, with the majority of reports being related to issues with Rogers’ landline internet.

This report by The Canadian Press was first published July 10, 2022.

Companies in this story: (TSX:RCI.B)

— With files from Stephanie Taylor in Ottawa.

 

Tyler Griffin, The Canadian Press

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Bad traffic, changed plans: Toronto braces for uncertainty of its Taylor Swift Era

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TORONTO – Will Taylor Swift bring chaos or do we all need to calm down?

It’s a question many Torontonians are asking this week as the city braces for the arrival of Swifties, the massive fan base of one of the world’s biggest pop stars.

Hundreds of thousands are expected to descend on the downtown core for the singer’s six concerts which kick off Thursday at the Rogers Centre and run until Nov. 23.

And while their arrival will be a boon to tourism dollars — the city estimates more than $282 million in economic impact — some worry it could worsen Toronto’s gridlock by clogging streets that already come to a standstill during rush hour.

Swift’s shows are set to collide with sports events at the nearby Scotiabank Arena, including a Raptors game on Friday and a Leafs game on Saturday.

Some residents and local businesses have already adjusted their plans to avoid the area and its planned road closures.

Aahil Dayani says he and some friends intended to throw a birthday bash for one of their pals until they realized it would overlap with the concerts.

“Something as simple as getting together and having dinner is now thrown out the window,” he said.

Dayani says the group rescheduled the gathering for after Swift leaves town. In the meantime, he plans to hunker down at his Toronto residence.

“Her coming into town has kind of changed up my social life,” he added.

“We’re pretty much just not doing anything.”

Max Sinclair, chief executive and founder of A.I. technology firm Ecomtent, suggested his employees avoid the company’s downtown offices on concert days, saying he doesn’t see the point in forcing people to endure potential traffic jams.

“It’s going to be less productive for us, and it’s going to be just a pain for everyone, so it’s easier to avoid it,” Sinclair said.

“We’re a hybrid company, so we can be flexible. It just makes sense.”

Swift’s concerts are the latest pop culture moment to draw attention to Toronto’s notoriously disastrous daily commute.

In June, One Direction singer Niall Horan uploaded a social media video of himself walking through traffic to reach the venue for his concert.

“Traffic’s too bad in Toronto, so we’re walking to the venue,” he wrote in the post.

Toronto Transit Commission spokesperson Stuart Green says the public agency has been working for more than a year on plans to ease the pressure of so many Swifties in one confined area.

“We are preparing for something that would be akin to maybe the Beatles coming in the ‘60s,” he said.

Dozens of buses and streetcars have been added to transit routes around the stadium, and the TTC has consulted the city on potential emergency scenarios.

Green will be part of a command centre operated by the City of Toronto and staffed by Toronto police leaders, emergency services and others who have handled massive gatherings including the Raptors’ NBA championship parade in 2019.

“There may be some who will say we’re over-preparing, and that’s fair,” Green said.

“But we know based on what’s happened in other places, better to be over-prepared than under-prepared.”

Metrolinx, the agency for Ontario’s GO Transit system, has also added extra trips and extended hours in some regions to accommodate fans looking to travel home.

A day before Swift’s first performance, the city began clearing out tents belonging to homeless people near the venue. The city said two people were offered space in a shelter.

“As the area around Rogers Centre is expected to receive a high volume of foot traffic in the coming days, this area has been prioritized for outreach work to ensure the safety of individuals in encampments, other residents, businesses and visitors — as is standard for large-scale events,” city spokesperson Russell Baker said in a statement.

Homeless advocate Diana Chan McNally questioned whether money and optics were behind the measure.

“People (in the area) are already in close proximity to concerts, sports games, and other events that generate massive amounts of traffic — that’s nothing new,” she said in a statement.

“If people were offered and willingly accepted a shelter space, free of coercion, I support that fully — that’s how it should happen.”

This report by The Canadian Press was first published Nov. 13, 2024.



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‘It’s literally incredible’: Swifties line up for merch ahead of Toronto concerts

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TORONTO – Hundreds of Taylor Swift fans lined up outside the gates of Toronto’s Rogers Centre Wednesday, with hopes of snagging some of the pop star’s merchandise on the eve of the first of her six sold-out shows in the city.

Swift is slated to perform at the venue from Thursday to Saturday, and the following week from Nov. 21 to Nov. 23, with concert merchandise available for sale on some non-show days.

Swifties were all smiles as they left the merch shop, their arms full of sweaters and posters bearing pictures of the star and her Eras Tour logo.

Among them was Zoe Haronitis, 22, who said she waited in line for about two hours to get $300 worth of merchandise, including some apparel for her friends.

Haronitis endured the autumn cold and the hefty price tag even though she hasn’t secured a concert ticket. She said she’s hunting down a resale ticket and plans to spend up to $600.

“I haven’t really budgeted anything,” Haronitis said. “I don’t care how much money I spent. That was kind of my mindset.”

The megastar’s merchandise costs up to $115 for a sweater, and $30 for tote bags and other accessories.

Rachel Renwick, 28, also waited a couple of hours in line for merchandise, but only spent about $70 after learning that a coveted blue sweater and a crewneck had been snatched up by other eager fans before she got to the shop. She had been prepared to spend much more, she said.

“The two prized items sold out. I think a lot more damage would have been done,” Renwick said, adding she’s still determined to buy a sweater at a later date.

Renwick estimated she’s spent about $500 in total on “all-things Eras Tour,” including her concert outfit and merchandise.

The long queue for Swift merch is just a snapshot of what the city will see in the coming days. It’s estimated that up to 500,000 visitors from outside Toronto will be in town during the concert period.

Tens of thousands more are also expected to attend Taylgate’24, an unofficial Swiftie fan event scheduled to be held at the nearby Metro Toronto Convention Centre.

Meanwhile, Destination Toronto has said it anticipates the economic impact of the Eras Tour could grow to $282 million as the money continues to circulate.

But for fans like Haronitis, the experience in Toronto comes down to the Swiftie community. Knowing that Swift is going to be in the city for six shows and seeing hundreds gather just for merchandise is “awesome,” she said.

Even though Haronitis hasn’t officially bought her ticket yet, she said she’s excited to see the megastar.

“It’s literally incredible.”

This report by The Canadian Press was first published Nov. 13, 2024.

The Canadian Press. All rights reserved.



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Via Rail seeks judicial review on CN’s speed restrictions

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OTTAWA – Via Rail is asking for a judicial review on the reasons why Canadian National Railway Co. has imposed speed restrictions on its new passenger trains.

The Crown corporation says it is seeking the review from the Federal Court after many attempts at dialogue with the company did not yield valid reasoning for the change.

It says the restrictions imposed last month are causing daily delays on Via Rail’s Québec City-Windsor corridor, affecting thousands of passengers and damaging Via Rail’s reputation with travellers.

CN says in a statement that it imposed the restrictions at rail crossings given the industry’s experience and known risks associated with similar trains.

The company says Via has asked the courts to weigh in even though Via has agreed to buy the equipment needed to permanently fix the issues.

Via said in October that no incidents at level crossings have been reported in the two years since it put 16 Siemens Venture trains into operation.

This report by The Canadian Press was first published Nov. 13, 2024.

Companies in this story: (TSX:CN)

The Canadian Press. All rights reserved.



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