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Instead of an hour flight, these WestJet passengers ended up riding a bus for 8 hours – CBC.ca

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Gilbert Proulx said he almost couldn’t believe it when he looked at his phone.

He had just landed in Calgary on Sunday afternoon after a flight from Toronto. Proulx, his wife and two sons, 9 and 6, were returning from a trip to the Bahamas.

As the family prepared to dash off the plane to make their final connection to Regina, Proulx received a ping from WestJet.

Due to unscheduled maintenance, their flight had been cancelled, the email said. To get passengers home, ground transportation would be provided. 

“I had to do a double take,” said Proulx, a teacher in Regina, in an interview on The Homestretch on Monday.

“I was sitting there, like, is this actually happening right now? You know, you pay good money to these airlines to provide you with transportation, and I’m sitting there, like, this is the best they can do for us right now?”

A portion of the email sent to Gilbert Proulx on Sunday. It went on to say: ‘We sincerely apologize for any inconvenience.’ (Submitted by Gilbert Proulx)

In an emailed statement to CBC Calgary, Denise Kenny, manager of public relations with WestJet, said the airline apologizes for the disruption to passengers’ travel plans.

“Unfortunately, reaccommodation options were limited due to the high demand for travel over the weekend and significant weather events across Vancouver and Vancouver Island, which caused compounding operational impacts and limited aircraft availability,” the statement read. 

“In order to best support impacted guests in reaching their destination as quickly as possible, ground transportation was arranged to provide an immediate travel option for those who were unable to wait for an alternative flight option.”

For some passengers, the swap meant a one-hour flight became about an eight-hour bus ride through the night. 

Eight-hour ride

Proulx said that after receiving the message, his wife and children went to find some food — which the airline had sent vouchers for — while he scoped out the bus situation. The email instructed passengers to meet at Gate 1 for 4:30 p.m. MT, about a half hour after they’d landed.

“By the time I got there, there was a pile of passengers already kind of just standing around,” he said.

“I was actually really impressed with the overall vibe of a group of passengers being told that this was the only way that they were going to get home.”

Gilbert Proulx said his children, and many others on the bus, took the situation in stride. (Submitted by Gilbert Proulx)

Proulx said staff on the ground told him the next available flight to Regina would leave three days later, on March 1.

“They basically said this is your only option. If you want to get home, you need to get on the bus.”

The group left Calgary at about 5 p.m. MT, Proulx said. They took a 10-minute rest stop in Medicine Hat and arrived in Regina at about 1 a.m. MT. 

“Part of me is glad I got home,” he said. “But I have such a hard time wrapping my head around that that was their answer. We’re going to put everyone on a bus.”


LISTEN | Gilbert Proulx describes his travel experience on Sunday:

The Homestretch9:30WestJet passengers board a bus to Regina

After a cancelled WestJet flight from Calgary to Regina, the airline offered travellers an unusual option to get home: an eight-hour bus trip. Gilbert Proulx and his family were shepherded on to a charter bus for a long-distance drive to Regina’s airport. Proulx joins us to talk about the experience.

Chris Henderson, a musician from Regina, got the same email notifying him about the cancelled flight after landing in Calgary from Grande Prairie, Alta. He’d planned to take a connection home from there.

Instead of boarding the bus, he visited the customer service counter, hoping to snag another flight.

Since he was travelling solo, he said he was able to book the only seat left on a WestJet flight to Regina on Monday morning. He said he’ll be trying to get his hotel stay in Calgary reimbursed.

“I know there were a bunch of other people that were looking for alternatives because they were rebooked to fly out on Wednesday or Thursday,” he said.

“It was just kind of a mess.… I’ve never been offered a bus ride from an airline before.”

‘Really unacceptable’

Proulx said he will be following up with WestJet to try to get a full refund for his family’s trip.

“It was not what we had paid for,” he said. “I’m going to do what I can to make sure that we’re fairly compensated for, I mean, what in my opinion is a really unacceptable thing on an airline’s part.”

He said the airline might’ve helped ease some frustration if it had better communicated with passengers throughout the evening. 

“I always like to give people the benefit of the doubt, but I will be hard pressed to book another flight with WestJet.”

The lack of available seats comes after Air Canada cut service between Calgary and Regina and Calgary and Saskatoon, leaving Prairie travellers reliant on WestJet.

However, WestJet said last month it would ramp up service between Alberta’s largest city and Saskatchewan starting Feb. 16, with one more daily flight between Calgary and Regina, amounting to as many as seven flights each day.

It also said it would tack on three more daily flights between Calgary and Saskatoon, totalling up to nine direct flights a day.

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Canada’s response to Trump deportation plan a key focus of revived cabinet committee

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OTTAWA, W.Va. – U.S. president-elect Donald Trump’s promise launch a mass deportation of millions of undocumented immigrants has the Canadian government looking at its own border.

Deputy Prime Minister Chrystia Freeland said Friday the issue is one of two “points of focus” for a recently revived cabinet committee on Canada-U.S. relations.

Freeland said she has also been speaking to premiers about the issue this week.

“I do want Canadians to know it is one of our two central points of focus. Ministers are working hard on it, and we absolutely believe that it’s an issue that Canadians are concerned about, Canadians are right to be concerned about it,” Freeland said, after the committee met for the first time since Trump left office in 2021.

She did not provide any details of the plan ministers are working on.

Public Safety Minister Dominic Leblanc, whose portfolio includes responsibility for the Canada Border Services Agency, co-chairs the committee. Freeland said that highlights the importance of border security to Canada-U.S. relations.

There was a significant increase in the number of irregular border crossings between 2016 and 2023, which the RCMP attributed in part to the policies of the first Trump administration.

The national police service said it has been working through multiple scenarios in case there is a change in irregular migration after Trump takes office once again, and any response to a “sudden increase in irregular migration” will be co-ordinated with border security and immigration officials.

However, Syed Hussan with the Migrant Rights Network said he does not anticipate a massive influx of people coming into Canada, chalking the current discussion up to anti-migrant panic.

“I’m not saying there won’t be some exceptions, that people will continue to cross. But here’s the thing, if you look at the people crossing currently into the U.S. from the Mexico border, these are mostly people who are recrossing post-deportation. The reason for that is, is that people have families and communities and jobs. So it seems very unlikely that people are going to move here,” he said.

Since the Safe Third Country Agreement was modified last year, far fewer people are making refugee claims in Canada through irregular border crossings.

The agreement between Canada and the U.S. acknowledges that both countries are safe places for refugees, and stipulates that asylum seekers must make a refugee claim in the country where they first arrive.

The number of people claiming asylum in Canada after coming through an irregular border crossing from the U.S. peaked at 14,000 between January and March 2023.

At that time, the rule was changed to only allow for refugee claims at regular ports of entry, with some specific exemptions.

This closed a loophole that had seen tens of thousands of people enter Canada at Roxham Road in Quebec between 2017 and 2023.

In the first six months of 2024, fewer than 700 people made refugee claims at irregular crossings.

There are 34,000 people waiting to have their refugee claims processed in Canada, according to government data.

In the first 10 months of this year, U.S. border officials recorded nearly 200,000 encounters with people making irregular crossings from Canada. Around 27,000 encounters took place at the border during the first 10 months of 2021.

Hussan said the change to the Safe Third Country Agreement made it less likely people will risk potentially dangerous crossings into Canada.

“Trying to make a life in Canada, it’s actually really difficult. It’s more difficult to be an undocumented person in Canada than the U.S. There’s actually more services in the U.S. currently, more access to jobs,” Hussan said.

Toronto-based immigration lawyer Robert Blanshay said he is receiving “tons and tons” of emails from Americans looking at possibly relocating to Canada since Trump won the election early Wednesday.

He estimates that about half are coming from members of the LGBTQ+ community.

“I spoke to a guy yesterday, he and his partner from Kansas City. And he said to me, ‘You know, things weren’t so hunky-dory here in Kansas City being gay to begin with. The entire political climate is just too scary for us,'” Blanshay said.

Blanshay said he advised the man he would likely not be eligible for express entry into Canada because he is at retirement age.

He also said many Americans contacted him to inquire about moving north of the border after Trump’s first electoral victory, but like last time, he does not anticipate many will actually follow through.

This report by The Canadian Press was first published Nov. 8, 2024



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Surrey recount confirms B.C. New Democrats win election majority

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VANCOUVER – The British Columbia New Democrats have a majority government of 47 seats after a recount in the riding of Surrey-Guildford gave the party’s candidate 22 more votes than the provincial Conservatives.

Confirmation of victory for Premier David Eby’s party comes nearly three weeks after election night when no majority could be declared.

Garry Begg of the NDP had officially gone into the recount yesterday with a 27-vote lead, although British Columbia’s chief electoral officer had said on Tuesday there were 28 unreported votes and these had reduced the margin to 21.

There are ongoing recounts in Kelowna Centre and Prince George-Mackenzie, but these races are led by John Rustad’s B.C. Conservatives and the outcomes will not change the majority status for the New Democrats.

The Election Act says the deadline to appeal results after a judicial recount must be filed with the court within two days after they are declared, but Andrew Watson with Elections BC says that due to Remembrance Day on Monday, that period ends at 4 p.m. Tuesday.

Eby has said his new cabinet will be announced on Nov. 18, with the 44 members of the Opposition caucus and two members from the B.C. Greens to be sworn in Nov. 12 and the New Democrat members of the legislature to be sworn in the next day.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.



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Port of Montreal employer submits ‘final’ offer to dockworkers, threatens lockout

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MONTREAL – The employers association at the Port of Montreal has issued the dockworkers’ union a “final, comprehensive offer,” threatening to lock out workers at 9 p.m. Sunday if a deal isn’t reached.

The Maritime Employers Association says its new offer includes a three per cent salary increase per year for four years and a 3.5 per cent increase for the two subsequent years. It says the offer would bring the total average compensation package of a longshore worker at the Port of Montreal to more than $200,000 per year at the end of the contract.

“The MEA agrees to this significant compensation increase in view of the availability required from its employees,” it wrote Thursday evening in a news release.

The association added that it is asking longshore workers to provide at least one hour’s notice when they will be absent from a shift — instead of one minute — to help reduce management issues “which have a major effect on daily operations.”

Syndicat des débardeurs du port de Montréal, which represents nearly 1,200 longshore workers, launched a partial unlimited strike on Oct. 31, which has paralyzed two terminals that represent 40 per cent of the port’s total container handling capacity.

A complete strike on overtime, affecting the whole port, began on Oct. 10.

The union has said it will accept the same increases that were granted to its counterparts in Halifax or Vancouver — 20 per cent over four years. It is also concerned with scheduling and work-life balance. Workers have been without a collective agreement since Dec. 31, 2023.

Only essential services and activities unrelated to longshoring will continue at the port after 9 p.m. Sunday in the event of a lockout, the employer said.

The ongoing dispute has had major impacts at Canada’s second-biggest port, which moves some $400 million in goods every day.

On Thursday, Montreal port authority CEO Julie Gascon reiterated her call for federal intervention to end the dispute, which has left all container handling capacity at international terminals at “a standstill.”

“I believe that the best agreements are negotiated at the table,” she said in a news release. “But let’s face it, there are no negotiations, and the government must act by offering both sides a path to true industrial peace.”

Federal Labour Minister Steven MacKinnon issued a statement Thursday, prior to the lockout notice, in which he criticized the slow pace of talks at the ports in Montreal and British Columbia, where more than 700 unionized port workers have been locked out since Nov. 4.

“Both sets of talks are progressing at an insufficient pace, indicating a concerning absence of urgency from the parties involved,” he wrote on the X social media platform.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.

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