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IPOs this week have DoorDash and Airbnb worth billions of dollars despite not turning a profit – CBC.ca

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The COVID-19 pandemic has been a boon for tech company shares as lockdown measures for millions of people feed record demand for digital services. And two big names are cashing in on that trend by selling their shares to the public this week for billions of dollars despite not turning an annual profit.

Meal delivery service DoorDash went public on the New York Stock Exchange on Wednesday, selling 33 million shares at $102 US a piece. That values the company at $39 billion US.

DoorDash has quickly become the biggest meal delivery company in the world, providing 543 million meals so far this year. That’s more than $16 billion US worth of takeout to 18 million customer doors — more than twice the amount the company delivered last year.

The San Francisco-based company’s cut of all those takeout orders was almost $2 billion. But despite booming sales, the company continues to lose money, posting a loss of $149 million so far this year. Last year was even worse for DoorDash, losing $667 million on $885 million in sales.

The average DoorDash order was $32.90 this year. The restaurant gets about $20 of that, the driver about $8, and DoorDash’s cut is around 15 to 20 per cent. (Scott Galley/CBC)

That trifling detail isn’t stopping investors from gobbling up shares in the company. At one point Wednesday, their value almost doubled to more than $200 a share on the NYSE.

Vacation rental and travel website Airbnb is poised to do the same on Thursday, with an initial public offering valuing the company at more than $42 billion US. And it, too, has a similar story to tell: booming demand for its services in 2020 has resulted in more than $2.5 billion in revenue, but the company also posted a loss of more than $696 million through the first nine months of the year. 

Both companies are cashing in on feverish investor demand for all things technology. Lawyer Kristine Di Bacco with Fenwick & West, a Silicon Valley law firm that works with technology startups and the venture capitalists who want to fund them, says she’s not surprised by investor appetite to take a bite of both.

Despite their lack of profitability for now, “they were strong companies headed into the pandemic and have only accelerated since,” she said in an interview Wednesday.

Both companies were impacted by the pandemic, but in different ways.

DoorDash saw booming demand from people ordering food to their homes. Airbnb saw its usual business of faraway leisure travel crater in March and April when lockdowns were in force, but the company pivoted to cater to growing interest in longer stays for people looking to hunker down within driving distance of their usual homes.

Sky-high valuations have prompted some speculation that tech stocks could be in the middle of a 1999-style bubble, but Di Bacco rejects that notion.

“Unlike the era of pets.com, the companies you’re seeing go public these days are more mature companies from a business perspective,” she said, pointing out that Airbnb has been around for 12 years, and DoorDash for seven.

“There’s also been a number of successful IPOs this year, so all that money is out there to be reinvested.”

Booming market

More than $163 billion has been raised in initial public offerings in the U.S. so far this year, beating the previous record set all the way back in 1999. That zeal for all things tech is buoying just about every company in the space, almost regardless of what they do.

“Valuations in the software and services market have more than fully recovered from the initial COVID shock, with industry tailwinds propelling the sector to all-time-high valuations,” CIBC equity analyst Stephanie Price said in a recent note to clients. “While valuations [have fallen] from peak levels at the start of September, the fall appears to have paused just in time for the IPO market to heat up.”

The so-called FAANG stocks — Facebook, Amazon, Apple, Netflix and Google — have all been on a tear since the pandemic began, thanks to booming demand for their digital services from millions of customers who are mostly shut in at home for months on end.

DoorDash has grown quickly and controls about half of the food delivery market in the U.S. (Evan Mitsui/CBC)

It’s not just a U.S. phenomenon either, as Ottawa’s Shopify became the most valuable company in Canada this year, with its shares almost tripling in value since March. The company is now worth almost $170 billion. (For perspective, that’s more than oil company Suncor, CIBC, telecom giant BCE and grocery chain Loblaws combined.)

Shares in Canadian payment processing firm Lightspeed have gone from $10 in March to more than $70 today, while its fellow Montreal startup, Nuvei, quietly pulled off the biggest technology IPO in the history of the TSX earlier this year, going public at $26 a share in September. The company’s value has already more than doubled to $65 a share in barely two months.

Bloomberg Intelligence analyst Mandeep Singh says investor appetite for tech stocks, including this week’s two big IPOs, make sense because they are growing quickly and are poised to continue to do so even after the pandemic ends. 

He notes that more than two-thirds of Airbnb’s bookings come from repeat customers, which bodes well for long-term sustainability.

“While Airbnb is yet to be consistently profitable, it’s better positioned for margin expansion due to lower fixed costs from recent job cuts and marketing efficiency gain,” he said.

But not everyone is buying that argument, especially with regards to DoorDash.

Analyst Scott Willis with investment firm Grizzle said the company looked  overpriced at its IPO price of $102 a share, and even more so now that it is changing hands at $180 a share as of Wednesday afternoon.

“The media may be hyped, but this offering is looking more like a … pump and dump than a valuable IPO,” he said.

Airbnb shifted its focus during the pandemic away from leisure travel and toward the demand for places to hunker down in during lockdowns. (Yuya Shino/Reuters)

Prior to the pandemic, DoorDash grew from one sixth of the U.S. food delivery market to more than half mainly by slashing fees and spending lots of money on ads to undercut the competition. But the company has spent less than a third of what it normally does on marketing during the global health crisis, since drumming up new business has been easy.

“Once the coronavirus is gone and consumers again can choose between delivery, pickup or a night out, the promotions will have to start back up,” Willis said.

Barry Schwartz, chief investment officer with Toronto-based money manager Baskin Financial, says he isn’t interested in buying shares in either company right now at any price, but that doesn’t mean he thinks they aren’t worthwhile companies.

“Is the valuation absurd? Only time will tell,” he said in an interview. “If in five years they are not profitable or don’t look like they are going to be, then, yeah, they are completely overvalued and people made huge mistakes.”

A fear of missing out on future gains is part of what’s driving investors to buy in while they can, at any price, but despite the lofty valuations both are fundamentally “really high-quality businesses,” Schwartz said.

“This is not your parent’s dot.com bubble.”

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

The Canadian Press. All rights reserved.

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Amazon rejects plea to stop selling taxi roof signs as cab scam spreads across Canada

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After a long day at a work event in July, Kathryn Kozody was relieved when she spotted a car with a lit-up taxi sign.

She thought it was odd when the driver told her she’d have to pay her fare with a debit card. Still, a tired Kozody hopped in the car.

“I was like, ‘Fine, it’s kind of weird, but let’s go home,'” said Kozody, who lives in Calgary.

Nothing else seemed off — until the next day when she discovered that almost $2,000 was missing from her bank account. On top of that, her debit card had someone else’s name on it.

Kozody concluded that the taxi driver was a fraudster who, during the debit card transaction, recorded her PIN, stole her card and handed her back a fake.

“I started freaking out,” she said. “It’s terrifying when they have your debit card.”

It took Kozody about two weeks to get her money back from her bank, and she’s still rattled by the experience.

The day after taking what she thought was a ride in a taxi, Kathryn Kozody of Calgary found out someone had withdrawn almost $2,000 from her bank account. (James Young/CBC News)

“It really felt like an invasion of privacy and a violation to be a victim of this scam,” she said. “I really don’t want it to happen to anybody else.”

The taxi scam isn’t new; Toronto and Montreal have been seeing it for years. But the crime is becoming more widespread.

This summer, police in Calgary, Edmonton and at least five cities in southern Ontario, including Kingston and Ottawa, posted warnings online that they had received multiple reports of the scam.

Police and the Canadian Taxi Association say the fraudsters have a helping hand: with the click of a button, they can purchase a generic — but official looking — taxi roof sign on e-commerce sites like Amazon.

Edmonton Police posted this alert on Facebook in July, warning people about an ongoing taxi scam. The city’s police department says that it received about 10 reports of the scam that month. (Edmonton Police/Facebook )

The taxi association has asked Amazon, by far Canada’s most popular online shopping site, to stop making the roof signs so easily available.

“They do have a moral responsibility to at least sell the signs to individuals that are properly licensed,” said association president Marc André Way.

However, the U.S.-based company continues to sell the product to all customers.

“These lights are legal to sell in Canada,” Amazon told CBC News in an email.

‘Eye-popping’ numbers

The taxi scam has several variations but typically ends the same way: the victim pays with a debit card, then the scammer secretly steals it and hands the victim a similar but fake card. Shortly thereafter, money disappears from the victim’s account.

Ron Hansen, deputy chief of police in Sarnia, Ont., said his department received 12 reports of the scam in July, with one victim losing $9,900.

Toronto police report that since June 2023 the department has received 919 reports of the taxi scam, totalling $1.7 million in losses.

Jessica Chin King of Toronto said after a recent cab ride, she got a suspicious activity alert from her bank. She learned $600 had been withdrawn from her account. (Craig Chivers/CBC)

The numbers are “eye-popping,” said Toronto police detective David Coffey.

“When they do get a victim, they are quick to go right into the bank accounts. They’re quick to empty them out.”

Jessica Chin King of Toronto said just 15 minutes after a recent cab ride, she got a suspicious activity alert from her bank. Turns out, $600 had been withdrawn from her account.

“I was like, ‘Wow, I can’t believe that just happened.’ I was in shock,” said Chin King, whose bank later reimbursed the cash.

She said she too was fooled by the taxi sign atop the car.

“I was in the car with somebody who wasn’t a taxi driver. Anything could have happened,” she said. “I was thankful that it was only my bank [account] that was compromised.”

Taxi light for $35 on Amazon

CBC News bought a taxi sign from Amazon for $35. It has a magnetic strip on the bottom, so it easily sticks to the top of a car.

To power the light, an attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, also known as the cigarette lighter outlet.

The taxi association says licensed taxi drivers typically get their roof signs from speciality suppliers, and they are hardwired to the car — not powered via the cigarette lighter.

“When you see that … it’s obvious that it’s not a legitimate taxi,” said Way, the association president.

Last month, Way sent Amazon a letter on behalf of the Canadian Taxi Association, asking it to stop selling the product.

“This is not a safe, practical way to distribute the trusted ‘Taxi’ signs,” he wrote.

CBC News ordered this $35 taxi sign on Amazon. The attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, while the lights for licensed drivers are hardwired into the vehicle. (Sophia Harris/CBC News)

But Amazon told Way — and CBC News — the signs will remain on its site, because the company isn’t breaking any rules.

“It’s going to be quite difficult, I think, for anyone to stop Amazon from selling a product that is perfectly legal to sell,” said Toronto criminal lawyer, Daniel Goldbloom. “It’s true that these taxi signs can be used to commit scams, but kitchen knives can be used to commit murder — and we don’t stop retailers from selling those.”

But Way isn’t giving up hope.

He says the taxi association also plans to ask other online retailers, such as Temu and eBay, to stop selling the taxi signs and will lobby provincial governments for legislation that regulates the sale of the product.

However, Coffey said he believes the best way to fight the taxi scam is to educate people about it.

“Never, never give another person control of your debit card,” the detective said.

Victims Chin King and Kozody also want to spread the word.

“The more people know, the less likely it is to happen again to somebody else,” Kozody said.

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