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London Drugs stores remain closed after ‘cybersecurity incident’

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All London Drugs stores remained closed across Western Canada on Tuesday morning, two days after the B.C.-based company announced it was dealing with a “cybersecurity incident.”

A statement issued by the company at 7:20 a.m. PT Tuesday said its stores “will remain temporarily closed … until further notice while continuing to provide customers with urgent pharmacy care.”

“London Drugs is currently working with leading third-party cybersecurity experts to bring our operations back online in a safe and secure manner.”

The retail and pharmacy chain, which has more than 80 stores across B.C., Alberta, Saskatchewan and Manitoba, said it closed its stores “out of an abundance of caution” while it employed experts to investigate the incident.

“Our investigation is currently assessing the extent to which any data has been compromised in the incident. In the event our investigation determines that personal information was impacted, we will notify affected individuals in accordance with privacy laws,” the statement said.

The retailer offered no timeline for when its stores may reopen.

“Recognizing the impact these closures have had on our customers and employees across Western Canada, it remains our priority to continue working around the clock to have all stores fully operational,” London Drugs COO and president Clint Mahlman said in the statement Tuesday.

“We appreciate everyone’s patience and support during this very difficult time and will provide updates as available.”

London Drugs has provided no timeline for when it will reopen. (Ben Nelms/CBC)

The company said pharmacists were standing by for urgent needs.

The company’s phone lines also remain down, but it said customers can go to their local store in person where staff would be available to assist them.

Canada Post confirmed Monday that offices located inside London Drugs stores are being affected by the closure, but said customers who have parcels waiting for them can collect them at the stores.

If customers have to pay any postage fees, they will have to pay in cash, Canada Post said.

London Drugs, a Richmond, B.C.-based business that opened in 1945, sells everything from pharmaceuticals to groceries and electronics.

The incident facing London Drugs comes a month after discount chain Giant Tiger Stores Ltd. reported some of its customers’ data was compromised in an “incident” linked to a third-party vendor it uses.

Over the past two years, Indigo Books & Music, the Liquor Control Board of Ontario, the Nova Scotia government, the Toronto Public Library and the City of Hamilton in Ontario have also fallen victim to cyber incidents.

The country saw 74,073 police-reported cybercrimes in 2022, up from 33,893 in 2018, Statistics Canada data shows.

Experts have long cautioned that cybercrimes tend to be under-reported because of the stigma, embarrassment and repercussions victims often experience.

Customers outside a closed London Drugs in Surrey, B.C., on Monday. (Ben Nelms/CBC)

Cybersecurity attacks are a ‘constant’: expert

Cybersecurity expert Jon Ferguson said the London Drugs breach was “obviously significant.”

Though the company has not provided details, he said it was likely ransomware of some kind — “a data breach following some type of request for money.”

He noted it could possibly also be lack of ability to process payments, building management or security systems or some other type of data breach.

“The biggest question and threat that people are trying to evaluate right now is [if there was] personal information loss,” said Ferguson, vice-president of cybersecurity and domain name system at the Canadian Internet Registration Authority.

He said cybersecurity attacks are a “constant” — especially in the health-care sector because breaching private information provides bad actors with leverage for personalized and believable phishing attacks.

“It’s very difficult these days to not be doing business with a company that’s had some type of of impact because it’s so, so prevalent these days,” he said.

Ferguson said London Drugs’ situation served as a reminder to both companies and individuals to protect themselves by updating software on devices and using two-factor authentication.

“Organizations of any size and individuals are susceptible to this type of problem,” he said. “We need to focus on getting proactive about things rather than paying the bill when the bad things happen.”

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Two youths arrested after emergency alert issued in New Brunswick

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MONCTON, N.B. – New Brunswick RCMP say two youths have been arrested after an emergency alert was issued Monday evening about someone carrying a gun in the province’s southeast.

Caledonia Region Mounties say they were first called out to Main Street in the community of Salisbury around 7 p.m. on reports of a shooting.

A 48-year-old man was found at the scene suffering from gunshot wounds and he was rushed to hospital with non-life-threatening injuries.

Police say in the interest of public safety, they issued an Alert Ready message at 8:15 p.m. for someone driving a silver Ford F-150 pickup truck and reportedly carrying a firearm with dangerous intent in the Salisbury and Moncton area.

Two youths were arrested without incident later in the evening in Salisbury, and the alert was cancelled just after midnight Tuesday.

Police are still looking for the silver pickup truck, covered in mud, with possible Nova Scotia licence plate HDC 958. They now confirm the truck was stolen from Central Blissville.

This report by The Canadian Press was first published Sept. 16, 2024.

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World Junior Girls Golf Championship coming to Toronto-area golf course

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MISSISSAUGA, Ont. – Golf Canada has set an impressive stretch goal of having 30 professional golfers at the highest levels of the sport by 2032.

The World Junior Girls Golf Championship is a huge part of that target.

Credit Valley Golf and Country Club will host the international tournament from Sept. 30 to Oct. 5, with 24 teams representing 23 nations — Canada gets two squads — competing. Lindsay McGrath, a 17-year-old golfer from Oakville, Ont., said she’s excited to be representing Canada and continue to develop her game.

“I’m really grateful to be here,” said McGrath on Monday after a news conference in Credit Valley’s clubhouse in Mississauga, Ont. “It’s just such an awesome feeling being here and representing our country, wearing all the logos and being on Team Canada.

“I’ve always wanted to play in this tournament, so it’s really special to me.”

McGrath will be joined by Nobelle Park of Oakville, Ont., and Eileen Park of Red Deer, Alta., on Team Canada 2. All three earned their places through a qualifying tournament last month.

“I love my teammates so much,” said McGrath. “I know Nobelle and Eileen very well. I’m just so excited to be with them. We have such a great relationship.”

Shauna Liu of Maple, Ont., Calgary’s Aphrodite Deng and Clairey Lin make up Team Canada 2. Liu earned her exemption following her win at the 2024 Canadian Junior Girls Championship while Deng earned her exemption as being the low eligible Canadian on the world amateur golf ranking as of Aug. 7.

Deng was No. 175 at the time, she has since improved to No. 171 and is Canada’s lowest-ranked player.

“I think it’s a really great opportunity,” said Liu. “We don’t really get that many opportunities to play with people from across the world, so it’s really great to meet new people and play with them.

“It’s great to see maybe how they play and take parts from their game that we might also implement our own games.”

Golf Canada founded the World Junior Girls Golf Championship in 2014 to fill a void in women’s international competition and help grow its own homegrown talent. The hosts won for the first time last year when Vancouver’s Anna Huang, Toronto’s Vanessa Borovilos and Vancouver’s Vanessa Zhang won team gold and Huang earned individual silver.

Medallists who have gone on to win on the LPGA Tour include Brooke Henderson of Smiths Falls, Ont., who was fourth in the individual competition at the inaugural tournament. She was on Canada’s bronze-medal team in 2014 with Selena Costabile of Thornhill, Ont., and Calgary’s Jaclyn Lee.

Other notable competitors who went on to become LPGA Tour winners include Angel Yin and Megan Khang of the United States, as well as Yuka Saso of the Philippines, Sweden’s Linn Grant and Atthaya Thitikul of Thailand.

“It’s not if, it’s when they’re going to be on the LPGA Tour,” said Garrett Ball, Golf Canada’s chief operating officer, of how Canada’s golfers in the World Junior Girls Championship can be part of the organization’s goal to have 30 pros in the LPGA and PGA Tours by 2032.

“Events like this, like the She Plays Golf festival that we launched two years ago, and then the CPKC Women’s Open exemptions that we utilize to bring in our national team athletes and get the experience has been important in that pathway.”

The individual winner of the World Junior Girls Golf Championship will earn a berth in next year’s CPKC Women’s Open at nearby Mississaugua Golf and Country Club.

Both clubs, as well as former RBC Canadian Open host site Glen Abbey Golf Club, were devastated by heavy rains through June and July as the Greater Toronto Area had its wettest summer in recorded history.

Jason Hanna, the chief operating officer of Credit Valley Golf and Country Club, said that he has seen the Credit River flood so badly that it affected the course’s playability a handful of times over his nearly two decades with the club.

Staff and members alike came together to clean up the course after the flooding was over, with hundreds of people coming together to make the club playable again.

“You had to show up, bring your own rake, bring your own shovel, bring your own gloves, and then we’d take them down to the golf course, assign them to areas where they would work, and then we would do a big barbecue down at the halfway house,” said Hanna. “We got guys, like, 80 years old, putting in eight-hour days down there, working away.”

This report by The Canadian Press was first published Sept. 16, 2024.

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Purple place: Mets unveil the new Grimace seat at Citi Field

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NEW YORK (AP) — Fenway Park has the Ted Williams seat. And now Citi Field has the Grimace seat.

The kid-friendly McDonald’s character made another appearance at the ballpark Monday, when the New York Mets unveiled a commemorative purple seat in section 302 to honor “his special connection to Mets fans.”

Wearing his pear-shaped purple costume and a baseball glove on backwards, Grimace threw out a funny-looking first pitch — as best he could with those furry fingers and short arms — before New York beat the Miami Marlins at Citi Field on June 12.

That victory began a seven-game winning streak, and Grimace the Mets’ good-luck charm soon went viral, taking on a life of its own online.

New York is 53-31 since June 12, the best record in the majors during that span. The Mets were tied with rival Atlanta for the last National League playoff spot as they opened their final homestand of the season Monday night against Washington.

The new Grimace seat in the second deck in right field — located in row 6, seat 12 to signify 6/12 on the calendar — was brought into the Shannon Forde press conference room Monday afternoon. The character posed next to the chair and with fans who strolled into the room.

The seat is available for purchase for each of the Mets’ remaining home games.

“It’s been great to see how our fanbase created the Grimace phenomenon following his first pitch in June and in the months since,” Mets senior vice president of partnerships Brenden Mallette said in a news release. “As we explored how to further capture the magic of this moment and celebrate our new celebrity fan, installing a commemorative seat ahead of fan appreciation weekend felt like the perfect way to give something back to the fans in a fun and unique way.”

Up in Boston, the famous Ted Williams seat is painted bright red among rows of green chairs deep in the right-field stands at Fenway Park to mark where a reported 502-foot homer hit by the Hall of Fame slugger landed in June 1946.

So, does this catapult Grimace into Splendid Splinter territory?

“I don’t know if we put him on the same level,” Mets executive vice president and chief marketing officer Andy Goldberg said with a grin.

“It’s just been a fun year, and at the same time, we’ve been playing great ball. Ever since the end of May, we have been crushing it,” he explained. “So I think that added to the mystique.”

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