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Major telecoms agree to emergency outage deal: Minister Champagne

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VANCOUVER — Canada’s major telecom companies have reached a formal agreement to “ensure and guarantee” emergency roaming and other mutual assistance in the case of a major outage.

“Going forward, should one of these providers be faced with a major network outage, the other companies have committed to provide the support and assistance necessary so that Canadians can reach loved ones, access 911, and conduct business transactions,” François-Philippe Champagne, Minister of Innovation, Science and Industry, said to reporters during a cabinet retreat In Vancouver Tuesday.

“As part of this agreement, the companies also commit to providing clear and timely communications to keep Canadians and appropriate authorities informed about response and restoration during major network outages.”

The deal comes after a massive Rogers Communications Inc. service disruption on July 8 that affected millions of Canadians.

In the days after the outage, Champagne directed the CEOs of Rogers and other telecom companies to develop a backup plan to prevent a similar scenario, giving them 60 days to do so.

Rogers was unable to transfer customers to competing carriers during the unprecedented service outage, despite offers of assistance from Bell and Telus.

It was also unable to shut down its radio access network, which would have automatically connected customers to another carrier for 911 calls.

And in a letter requested by the Canadian Radio-television and Telecommunications Commission (CRTC) in August, Rogers said it does not have the necessary data to determine the exact economic losses caused by the outage.

Many businesses were impacted due to the disruption.

Champagne noted that the agreement is only a first step in his network resiliency agenda, which involves strengthening accountability and preparedness.

He also said additional steps were being taken, including directing the Canadian Security Telecommunications Advisory Committee (CSTAC) to come up with further measures within six months to ensure robust and reliable telecom networks across the country.

“We’re not going to rest. Trust me. We’re going to hold them accountable and take any measures we can to strengthen resiliency,” he said to reporters.

Champagne also reiterated that the outage will be on the back of his mind as he considers and reviews Rogers’ $26-billion proposed takeover of Shaw Communications Inc.

When asked if he would use his powers to step in as Rogers navigates the Competition Bureau’s concerns about the deal and to prevent the whole process from dragging on, he indicated he would not.

“My job is to protect the interest of Canadians and when it’s my turn, certainly, we’ll make that clear,” he said to reporters.

One telecom industry analyst recently predicted the process going in to mid-2023.

This report by The Canadian Press was first published Sept. 7, 2022.

 

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RCMP investigating after three found dead in Lloydminster, Sask.

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LLOYDMINSTER, SASK. – RCMP are investigating the deaths of three people in Lloydminster, Sask.

They said in a news release Thursday that there is no risk to the public.

On Wednesday evening, they said there was a heavy police presence around 50th Street and 47th Avenue as officers investigated an “unfolding incident.”

Mounties have not said how the people died, their ages or their genders.

Multiple media reports from the scene show yellow police tape blocking off a home, as well as an adjacent road and alleyway.

The city of Lloydminster straddles the Alberta-Saskatchewan border.

Mounties said the three people were found on the Saskatchewan side of the city, but that the Alberta RCMP are investigating.

This report by The Canadian Press was first published on Sept. 12, 2024.

Note to readers: This is a corrected story; An earlier version said the three deceased were found on the Alberta side of Lloydminster.

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Three injured in Kingston, Ont., assault, police negotiating suspect’s surrender

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KINGSTON, Ont. – Police in Kingston, Ont., say three people have been sent to hospital with life-threatening injuries after a violent daytime assault.

Kingston police say officers have surrounded a suspect and were trying to negotiate his surrender as of 1 p.m.

Spokesperson Const. Anthony Colangeli says police received reports that the suspect may have been wielding an edged or blunt weapon, possibly both.

Colangeli says officers were called to the Integrated Care Hub around 10:40 a.m. after a report of a serious assault.

He says the three victims were all assaulted “in the vicinity,” of the drop-in health centre, not inside.

Police have closed Montreal Street between Railway Street and Hickson Avenue.

This report by The Canadian Press was first published Sept. 12, 2024.

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Government intervention in Air Canada talks a threat to competition: Transat CEO

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Demands for government intervention in Air Canada labour talks could negatively affect airline competition in Canada, the CEO of travel company Transat AT Inc. said.

“The extension of such an extraordinary intervention to Air Canada would be an undeniable competitive advantage to the detriment of other Canadian airlines,” Annick Guérard told analysts on an earnings conference call on Thursday.

“The time and urgency is now. It is time to restore healthy competition in Canada,” she added.

Air Canada has asked the federal government to be ready to intervene and request arbitration as early as this weekend to avoid disruptions.

Comments on the potential Air Canada pilot strike or lock out came as Transat reported third-quarter financial results.

Guérard recalled Transat’s labour negotiations with its flight attendants earlier this year, which the company said it handled without asking for government intervention.

The airline’s 2,100 flight attendants voted 99 per cent in favour of a strike mandate and twice rejected tentative deals before approving a new collective agreement in late February.

As the collective agreement for Air Transat pilots ends in June next year, Guérard anticipates similar pressure to increase overall wages as seen in Air Canada’s negotiations, but reckons it will come out “as a win, win, win deal.”

“The pilots are preparing on their side, we are preparing on our side and we’re confident that we’re going to come up with a reasonable deal,” she told analysts when asked about the upcoming negotiations.

The parent company of Air Transat reported it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31. The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

It attributed reduced revenues to lower airline unit revenues, competition, industry-wide overcapacity and economic uncertainty.

Air Transat is also among the airlines facing challenges related to the recall of Pratt & Whitney turbofan jet engines for inspection and repair.

The recall has so far grounded six aircraft, Guérard said on the call.

“We have agreed to financial compensation for grounded aircraft during the 2023-2024 period,” she said. “Alongside this financial compensation, Pratt & Whitney will provide us with two additional spare engines, which we intend to monetize through a sell and lease back transaction.”

Looking ahead, the CEO said she expects consumer demand to remain somewhat uncertain amid high interest rates.

“We are currently seeing ongoing pricing pressure extending into the winter season,” she added. Air Transat is not planning on adding additional aircraft next year but anticipates stability.

“(2025) for us will be much more stable than 2024 in terms of fleet movements and operation, and this will definitely have a positive effect on cost and customer satisfaction as well,” the CEO told analysts.

“We are more and more moving away from all the disruption that we had to go through early in 2024,” she added.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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