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Major telecoms sign deal to keep some phone services running during future outages – CBC News

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Canada’s major telecommunications companies have signed on to a formal agreement that could stave off the worst effects of a major outage such as the one that hit the Rogers network in July, the federal government announced Wednesday.

As part of the deal, the major carriers have agreed to support and assist their competitors during any future major network outages so customers can still make calls, access 911 emergency services and conduct business transactions.

The companies also agreed to provide “clear and timely communications” to customers during outages.

“The telecommunications companies complied with our request to take meaningful actions to increase and improve network reliability in our country,” Industry Minister François-Philippe Champagne told a news conference in Vancouver.

“The Rogers outage of July 8 was clearly unacceptable and we must continue to do everything possible to ensure something similar does not happen again in the future.”

You can read the full agreement here.

The Rogers outage, which started early on July 8 and — for some customers — lingered for days, left millions without cellphone and internet service. The company later said the failure was caused by an error during an internal system update.

Champagne said he was unhappy with the level of communication offered by Rogers during the outage.

“They should have been more forthcoming,” he said.

WATCH: Champagne speaks to CBC’s Power & Politics about the telecom agreement

‘I do not expect them to pass any costs on to consumers’: Innovation & industry minister

7 hours ago

Duration 11:25

Minister of Innovation, Science and Industry François-Philippe Champagne says wireless network outage improvement costs will not be passed on to customers.

Champagne said he was visiting Japan during the outage and reached out to Rogers CEO Tony Staffieri to discuss what happened.

“I don’t think it should be the minister trying to reach the CEO of a telecommunications company when you have a major outage in the country. I think it should be the other way around,” he said.

Agreement may not restore service for all affected customers

While Champagne is touting the agreement as a way of keeping Canadians and businesses connected to critical networks during outages, an industry expert says that won’t be possible during major failures.

The new agreement calls for “emergency roaming” on a competitor’s network to be made available to customers affected by an outage.

John Lawford, executive director and general counsel of the Public Interest Advocacy Centre in Ottawa, said carriers probably won’t have the capacity to provide services to everyone without service in the event of an outage like the one Rogers recently experienced.

“It’s very unlikely that all of the customers of an affected provider will be able to find roaming on another carrier,” he said. “It’s not going to be like a backup network when there’s a true outage like in July.”

Rogers president and CEO Tony Staffieri and Ron McKenzie, chief technology and information officer, appeared before the House of Commons Standing Committee on Industry and Technology, Monday, July 25, 2022 in Ottawa. (Adrian Wyld/The Canadian Press)

Lawford also criticized federal regulators for moving more slowly than their U.S. counterparts. He said the new Canadian agreement essentially replicates a plan announced by the Federal Communication Commission on July 6 — two days before the Rogers outage.

“It’s something that should have been in place for a long while already,” he said. “Our CRTC regulator was asleep at the switch.”

Champagne described the new binding agreement as merely the “first step” in Ottawa’s plans to improve reliability and accountability in the industry.

The government says it has given the Canadian Security Telecommunications Advisory Committee six months to come up with further measures “to ensure robust and reliable telecommunications networks across the country.”

Champagne said Ottawa will also forge ahead with a plan to build a new public safety broadband network to be used in emergency situations.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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