Mastermind Toys stopped accepting gift cards on Dec. 24 — when most cards were still wrapped | Canada News Media
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Mastermind Toys stopped accepting gift cards on Dec. 24 — when most cards were still wrapped

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Riverview father Rudy Walters is speaking out after Mastermind Toys stopped accepting gift cards effective Christmas Day — with signs posted on their storefronts only days before.

Walters said the move raises questions about the value of gift cards and about consumer protection when a company such as Mastermind Toys heads toward bankruptcy.

“I would just like to see some more legal protection for consumers to make sure that hard earned money that’s spent on gift cards can be used at any time that company is still in existence,” Walters said.

The move is a part of the retailer’s recent filing for creditor protection amid increasing competition, COVID-19-related disruptions and a decrease in customer spending. The decision to not honour gift cards is, according to the notices on the stores, “pursuant to the CCAA court process.”

Rudy Walters says he would like to see more protections for consumers with gift cards. (Rudy Walters/Facebook)

“The first thing that came to mind is the cost of living right now is so high. Families are struggling and to get somebody a $25 or $50 gift card and then find out that it’s no longer that high, that has to absolutely sting,” he said.

According to CCAA court documents, the company currently has “approximately $5.6 million in outstanding gift card liabilities.”

Walters said the timing is also poor.

“Especially to have that deadline be Dec. 24, knowing how many families would be only opening up gift cards on the 25th,” Walters said.

“How many of these gift cards would possibly still be in transit with Canada Post or another carrier?”

Mastermind Toys filed for creditor protection amid increasing competition, COVID-19 related disruptions and a decrease in customer spending. They reached a deal to sell the bulk of the business to Unity Acquisitions. (Roger Cosman/CBC News)

Fredericton lawyer Romain Viel, who works in commercial litigation, said the decision to invalidate gift cards is recommended by insolvency professionals and approved by courts to provide businesses a chance to organize their financial affairs.

“Generally, if you’re in insolvency proceedings it’s because the money going out is more significant than the money coming in,” Viel said.

“So by freezing gift card liabilities, it gives the business an opportunity to reorganize itself financially, pay off key creditors, so that, for example, the bank doesn’t come in and foreclose on its properties or take over leases,” he said.

The result is that creditors getting paid first, with gift card holders falling in second place. This leaves consumers with gift cards hanging in the lurch.

Few protections for gift card holders

Earlier in the month, the retailer reached a deal to sell the bulk of its business to Unity Acquisitions, a company run by Joe Mimran, Frank Rocchetti and David Lui.

While the deal is expected to close in January, in previous statements to CBC News, company spokesperson David Ryan said he could not confirm if gift cards would be accepted again once that happens.

Viel said there is nothing that says gift cards have to be respected once the deal is closed.

Romain Viel says there’s nothing that says gift cards have to be respected once the deal is closed other than the potential of a further court order. (Nipun Tiwari / CBC News)

“The way it stands now is that without a further court order, the gift cards do not have to be respected,” he said.

“So when the sales process is finally approved, there may be another court order” to deal specifically with gift cards.

In New Brunswick, expiration dates on gift cards are prohibited by the province’s Financial and Consumer Services Commissions’ Gift Card Act. There are some exceptions, such as gift cards for a specific good or service — like a gift card for a manicure, for example — promotional gift cards or cards offered for charitable services.

Are gift cards worth the risk?

Much like Walters, who himself tries to stay away from gift cards, Viel said gift cards are a risk as there is always a chance that a company could face financial challenges, especially with inflationary pressures and the economic effects of COVID-19.

“It’s a risk to buy gift cards,” said Viel.

“There’s always going to be that [chance] who you’re dealing with may or may not be around in a year or two,” he said.

While he thinks there is strong consumer protection in the province, Viel said without more targeted gift card legislation in bankruptcy circumstances, “gift card holders are kind of stuck.”

“Obviously, if I were to find a Sears gift card in my dresser right now, I’d know that would have absolutely no value,” said Walters.

But with a Mastermind gift card,”if I’m able to go there and spend my money, I should be able to go there and spend a gift card as well,” he said.

Mastermind is currently slated to close 18 of its 66 stores — nine in Ontario, four in Alberta, and one each in B.C., Nova Scotia and Manitoba.

In New Brunswick, the stores in Fredericton and Saint John will close on Jan. 7 and Jan. 10 respectively.

Mastermind Toys, which has been operating since 1983, did not respond to requests for comment or interview.

 

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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