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More Canadian companies adopt ‘stay interviews’ amid push to retain staff

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When Tara Vanderloo’s employees are mulling leaving her enterprise software company, she wants to be one of the first people they tell – and to hear their unvarnished reasons why.

“I know people get called by recruiters, so I’ve asked the question: ‘who are you talking to or what type of organizations?”’ said the chief experience officer at Sensei Labs in Toronto.

“Have you had any thoughts or are you questioning why you want to be here?”

Vanderloo poses the questions in one-on-one meetings she and other staff periodically have with the company’s workforce of roughly 70.

The discussions, which some companies call “stay interviews,” are designed to collect feedback from employees and are aimed at learning what the company can do to retain valued team members and keep them happy.

Some companies have been hosting such meetings for years, but many more adopted the practice over the course of the COVID-19 pandemic as the health crisis caused workers to rethink their careers or seek more flexibility, advancement or support from their employers.

Sensei Labs adopted engagement interviews in late 2021, when companies saw millions of people worldwide leave their jobs in what economists and businesses branded “The Great Resignation.”

“It was substantial, and it was concerning for us because it’s hard to hire great people and we don’t want to lose them, so the first thing we did is we addressed it head on,” recalled Vanderloo.

A companywide meeting was called to discuss the labour market changes afoot, and team leads _ Sensei Labs doesn’t use the term managers _ followed up one-on-one to learn about employee happiness in more detail.

Despite a softening job market and suggestions that negotiating power has tipped back in favour of employers, Sensei Labs has kept up with the practice and a quarterly happiness survey.

The survey asks workers whether the company lives up to its values and “would you recommend Sensei as a place of employment to others?”

Sensei Labs has a near perfect score for people who would recommend it, but staff still have wants, particularly around flexibility.

That’s part of why Sensei Labs has eschewed formal return-to-office requirements. The company has space staff can use but no rules on how often staff must use it for work.

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It also piloted a four-day work week that has been expanded because the happiness survey and chats with staff have shown it’s a hit.

“Their language was like, ‘this has changed my life,”’ said Vanderloo. “If you have kids, it just makes things easier to get all your chores done or doctors’ appointments or focus on your hobbies or whatever you want to do.”

Sensei won’t green light every ask, Vanderloo cautioned.

“It’s not like the sky is the limit,” she said.

“If it’s not something we can implement, we’re very open about it.”

Chief people and culture officer Michelle Brooks has done “engagement interviews” twice with the 200 staff at Toronto cybersecurity firm Security Compass.

They started the interviews a few years ago because they wanted to build on data they were already collecting by measuring engagement, which they thought would help indicate whether people intend to stick around.

The goal isn’t to prevent everyone from leaving but to ensure the company couldn’t have done something simple to prevent the departure of high performers.

“Some level of turnover is healthy,” said Brooks. “We only want them to stay as long as they want to be here and they’ve having their needs met just like in a relationship… We don’t want to lock people in.”

The interviews Brooks has done so far have yielded valuable insights. For example, she learned that some workers aren’t necessarily seeking a promotion. They just want more responsibilities, opportunities to learn and even the ability to go to a conference.

Jenna Hammond, an Ontario woman working for a Norwegian biotech company, used a stay interview, which her company calls a “touchpoint,” to ask for a better employment arrangement.

Hammond was hired as a sole proprietor on a six-month contract with no benefits. She took the job because it was a way back to working after 15 years raising kids.

“I really needed financial stability and financial independence and being on contract just wasn’t ideal,” she said.

When the chief executive of the company asked her what it would take to get her to stay in a touchpoint, she told him and ended up being made a full-time employee with benefits.

Her company repeats these meetings every quarter and does a more fulsome one each January that can last up to 3.5 hours.

In her last meeting, Hammond asked the company to cover cleaning services for her home, which she said would help with work-life balance. They declined but offered her Fridays off this summer to help her juggle responsibilities.

“The worst thing that they were going to say to me was no, but I found that if I didn’t ask, I wouldn’t receive,” she said.

Jennifer Hargreaves, who runs Tellent, an organization that helps women find flexible work opportunities, believes every company should be having open conversations to hear about employee needs on a regular basis, but warned the process can also be a “double-edged sword” for staff.

“The huge benefit to doing it is obviously you can get what you want” she said.

“But there’s this fear that if I ask them and they say no, they’re going to know I’m unhappy, so then I might get punished for it right down the road.”

She encourages employees asked to complete such interviews to step back and think about they want and what is most important to them before coming up with an ask that is focused, specific and realistic.

But even more important to the process, she said, is employers willing to be transparent with staff and make changes based on what they hear.

“Candidates and employees are getting really tired of a lot of talk with no action,” she said.

“People need to see things backed up. If not, they know how much opportunity is out there.”

 

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Bad traffic, changed plans: Toronto braces for uncertainty of its Taylor Swift Era

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TORONTO – Will Taylor Swift bring chaos or do we all need to calm down?

It’s a question many Torontonians are asking this week as the city braces for the arrival of Swifties, the massive fan base of one of the world’s biggest pop stars.

Hundreds of thousands are expected to descend on the downtown core for the singer’s six concerts which kick off Thursday at the Rogers Centre and run until Nov. 23.

And while their arrival will be a boon to tourism dollars — the city estimates more than $282 million in economic impact — some worry it could worsen Toronto’s gridlock by clogging streets that already come to a standstill during rush hour.

Swift’s shows are set to collide with sports events at the nearby Scotiabank Arena, including a Raptors game on Friday and a Leafs game on Saturday.

Some residents and local businesses have already adjusted their plans to avoid the area and its planned road closures.

Aahil Dayani says he and some friends intended to throw a birthday bash for one of their pals until they realized it would overlap with the concerts.

“Something as simple as getting together and having dinner is now thrown out the window,” he said.

Dayani says the group rescheduled the gathering for after Swift leaves town. In the meantime, he plans to hunker down at his Toronto residence.

“Her coming into town has kind of changed up my social life,” he added.

“We’re pretty much just not doing anything.”

Max Sinclair, chief executive and founder of A.I. technology firm Ecomtent, suggested his employees avoid the company’s downtown offices on concert days, saying he doesn’t see the point in forcing people to endure potential traffic jams.

“It’s going to be less productive for us, and it’s going to be just a pain for everyone, so it’s easier to avoid it,” Sinclair said.

“We’re a hybrid company, so we can be flexible. It just makes sense.”

Swift’s concerts are the latest pop culture moment to draw attention to Toronto’s notoriously disastrous daily commute.

In June, One Direction singer Niall Horan uploaded a social media video of himself walking through traffic to reach the venue for his concert.

“Traffic’s too bad in Toronto, so we’re walking to the venue,” he wrote in the post.

Toronto Transit Commission spokesperson Stuart Green says the public agency has been working for more than a year on plans to ease the pressure of so many Swifties in one confined area.

“We are preparing for something that would be akin to maybe the Beatles coming in the ‘60s,” he said.

Dozens of buses and streetcars have been added to transit routes around the stadium, and the TTC has consulted the city on potential emergency scenarios.

Green will be part of a command centre operated by the City of Toronto and staffed by Toronto police leaders, emergency services and others who have handled massive gatherings including the Raptors’ NBA championship parade in 2019.

“There may be some who will say we’re over-preparing, and that’s fair,” Green said.

“But we know based on what’s happened in other places, better to be over-prepared than under-prepared.”

Metrolinx, the agency for Ontario’s GO Transit system, has also added extra trips and extended hours in some regions to accommodate fans looking to travel home.

A day before Swift’s first performance, the city began clearing out tents belonging to homeless people near the venue. The city said two people were offered space in a shelter.

“As the area around Rogers Centre is expected to receive a high volume of foot traffic in the coming days, this area has been prioritized for outreach work to ensure the safety of individuals in encampments, other residents, businesses and visitors — as is standard for large-scale events,” city spokesperson Russell Baker said in a statement.

Homeless advocate Diana Chan McNally questioned whether money and optics were behind the measure.

“People (in the area) are already in close proximity to concerts, sports games, and other events that generate massive amounts of traffic — that’s nothing new,” she said in a statement.

“If people were offered and willingly accepted a shelter space, free of coercion, I support that fully — that’s how it should happen.”

This report by The Canadian Press was first published Nov. 13, 2024.



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‘It’s literally incredible’: Swifties line up for merch ahead of Toronto concerts

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TORONTO – Hundreds of Taylor Swift fans lined up outside the gates of Toronto’s Rogers Centre Wednesday, with hopes of snagging some of the pop star’s merchandise on the eve of the first of her six sold-out shows in the city.

Swift is slated to perform at the venue from Thursday to Saturday, and the following week from Nov. 21 to Nov. 23, with concert merchandise available for sale on some non-show days.

Swifties were all smiles as they left the merch shop, their arms full of sweaters and posters bearing pictures of the star and her Eras Tour logo.

Among them was Zoe Haronitis, 22, who said she waited in line for about two hours to get $300 worth of merchandise, including some apparel for her friends.

Haronitis endured the autumn cold and the hefty price tag even though she hasn’t secured a concert ticket. She said she’s hunting down a resale ticket and plans to spend up to $600.

“I haven’t really budgeted anything,” Haronitis said. “I don’t care how much money I spent. That was kind of my mindset.”

The megastar’s merchandise costs up to $115 for a sweater, and $30 for tote bags and other accessories.

Rachel Renwick, 28, also waited a couple of hours in line for merchandise, but only spent about $70 after learning that a coveted blue sweater and a crewneck had been snatched up by other eager fans before she got to the shop. She had been prepared to spend much more, she said.

“The two prized items sold out. I think a lot more damage would have been done,” Renwick said, adding she’s still determined to buy a sweater at a later date.

Renwick estimated she’s spent about $500 in total on “all-things Eras Tour,” including her concert outfit and merchandise.

The long queue for Swift merch is just a snapshot of what the city will see in the coming days. It’s estimated that up to 500,000 visitors from outside Toronto will be in town during the concert period.

Tens of thousands more are also expected to attend Taylgate’24, an unofficial Swiftie fan event scheduled to be held at the nearby Metro Toronto Convention Centre.

Meanwhile, Destination Toronto has said it anticipates the economic impact of the Eras Tour could grow to $282 million as the money continues to circulate.

But for fans like Haronitis, the experience in Toronto comes down to the Swiftie community. Knowing that Swift is going to be in the city for six shows and seeing hundreds gather just for merchandise is “awesome,” she said.

Even though Haronitis hasn’t officially bought her ticket yet, she said she’s excited to see the megastar.

“It’s literally incredible.”

This report by The Canadian Press was first published Nov. 13, 2024.

The Canadian Press. All rights reserved.



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Via Rail seeks judicial review on CN’s speed restrictions

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OTTAWA – Via Rail is asking for a judicial review on the reasons why Canadian National Railway Co. has imposed speed restrictions on its new passenger trains.

The Crown corporation says it is seeking the review from the Federal Court after many attempts at dialogue with the company did not yield valid reasoning for the change.

It says the restrictions imposed last month are causing daily delays on Via Rail’s Québec City-Windsor corridor, affecting thousands of passengers and damaging Via Rail’s reputation with travellers.

CN says in a statement that it imposed the restrictions at rail crossings given the industry’s experience and known risks associated with similar trains.

The company says Via has asked the courts to weigh in even though Via has agreed to buy the equipment needed to permanently fix the issues.

Via said in October that no incidents at level crossings have been reported in the two years since it put 16 Siemens Venture trains into operation.

This report by The Canadian Press was first published Nov. 13, 2024.

Companies in this story: (TSX:CN)

The Canadian Press. All rights reserved.



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