On March 11, the world marked a grim milestone: the anniversary of the World Health Organization declaring COVID-19 a pandemic.
For many, the anniversary takes sombre tone. One full year isolated from friends and loved ones. One full year out of work. One full year of life as we know it, thrown into complete disarray.
To date, more than 2.5 million people — including 22,276 Canadians — have died from the virus, but its exact origin is still unknown.
A year into the pandemic, what has Canada learned, and how can these lessons be applied to the next health crisis?
For the most part, some experts agree Canada did a fairly good job at keeping the health-care system from becoming overwhelmed as COVID-19 rampaged through the country — but the federal government’s pandemic response was far from perfect.
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“We did a very good job of preventing a Bergamo (Italy) or New York City kind of disaster… We didn’t have people without ventilators, we didn’t have people dying in the hallways and stuff like that. So I think we did well from that perspective,” Andrew Morris, an infectious diseases specialist at Mount Sinai Hospital in Toronto, told Global News.
However, if the ultimate goal is to avoid any disruption to the country’s health-care system, he said the pandemic has been a “massive stress” that has “consumed everyone” involved almost “24/7.”
“We need to count ourselves lucky that it didn’t get that much worse or the government knew when to pull off the side of the road when playing chicken,” said Morris.
6:22 Is Canada’s vaccine rollout working? Doctor answers our COVID-19 questions
Is Canada’s vaccine rollout working? Doctor answers our COVID-19 questions – Mar 1, 2021
Investing in public health
As Prime Minister Justin Trudeau has said, there is still much more to be done before the next public health crisis hits and “we aren’t out of the woods just yet.”
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After the pandemic was first declared, many were shocked to learn how underfunding of Canada’s health-care system had left emergency stockpiles of personal protective equipment such as masks and medical gowns depleted and health-care facilities understaffed and underprepared.
According to the most recent data from the Canadian Institute for Health Information (CIHI), the federal government spent $265.5 billion, or $7,064 per person in 2018 — representing 11.5 per cent of Canada’s gross domestic product.
That number may seem astronomical, but is reflective of years of cuts that have placed Canada among the lowest in hospital spending when compared with 37 Organisation for Economic Co-operation and Development (OECD) countries, including the U.S., France, the Netherlands, the U.K. and Germany.
Under former prime minister Stephen Harper’s leadership, Canada’s hospital spending decreased from 5.7 per cent in 2005-2006 to 5.1 per cent in 2014–2015, remaining relatively unchanged at 5.0 per cent from 2015–2016 to 2018–2019.
In January, the federal government projected it would take $593.5 billion to effectively manage the pandemic.
Dr. Eric Arts, chair of microbiology and immunology at Western University, said even re-investing a few billion into public health is just a “drop in the bucket,” and could be immeasurably helpful as Canada works to stave off a third wave and the emergence of aggressive COVID-19 variants.
This could go towards a variety of things, like keeping PPE in stock, hiring more frontline workers, giving Canadians better access to health resources and enhancing equipment, he said.
Arts also offered the possibility of a “seed vaccine bank.”
“Although it sounds like science fiction, it’s very feasible for us to generate vaccines against pretty well any coronavirus or flu virus or viruses that commonly jump into the human population just by simply sampling different wildlife that exist out there that are the potential reservoirs for that virus to jump, we can pre-prepare vaccines and then just keep them in a bank,” he said.
“Then we can just pour that vaccine out of our freezer bank and start getting it ready for distribution.”
Investing in public health also means investing in the data systems needed to help public health workers coordinate.
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Dr. Barry Pakes, program director with the University of Toronto’s Dalla Lana School of Public Health, said a national data system connecting primary care, hospitals, laboratories and pharmacies is needed if Canada’s frontline workers are going to avoid further health-care disruptions in the future.
“It doesn’t matter how many frontline people you have, they can’t do their job properly because their job takes eight times as long as it would if there was a system they were working in and that was more efficient and resourced,” he said.
Pakes noted these data systems used to help hospitals and different levels of government track vaccines, COVID-19 cases and contact management are separate and independent of one another, meaning it can take longer to retrieve information. These systems were all created during the pandemic and have been subject to several changes over the course of the last year, he added, leading to confusion among health workers.
“Investing in frontline care and disinvesting in all of the background is like investing in a keyboard and a monitor for a computer without investing in the computer itself,” he said.
“Yes, those are the things you interact with. But without that thing in the background that actually allows the monitor, the computer and the keyboard to function, you just have nothing.”
5:56 Researchers to study long-term care policies for family support visits during COVID-19
Researchers to study long-term care policies for family support visits during COVID-19 – Jan 6, 2021
Revamping long-term care
Long-term care facilities were a hotbed for COVID-19 cases last year, accounting for 10 per cent of Canada’s COVID-19 cases and 72 per cent of deaths in January.
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Damning reports of neglect, disregard for infection prevention methods and overwhelmed workers surfaced detailing harrowing accounts from the country’s worst-hit long-term care homes. A military report on five long-term care homes in Ontario released in May of last year described the level of care as “horrible.”
However, just $1.7 billion of the federal government’s $593.5 billion budget went towards Canada’s vulnerable populations, including long-term care homes.
In order for long-term care facilities to operate smoothly, Morris says “you need a reasonably well-rested, financially secure workforce that doesn’t have to work more than one job and feels comfortable being able to take days off sick and are supported in doing so.”
“Any other congregate setting — retirement homes, (homeless shelters), group homes, they’re all the same. All these settings, the things that they have in common is that they’re indoors, they’re congregated and the people who work there are underpaid. And they’re not only underpaid, but they don’t have significant job security,” he said.
Since last year, many changes have been made to the way long-term care is managed in Canada. Updated infection prevention and control guidance from the Public Health Agency of Canada includes mandated medical masks for all staff and visitors at all times, face shields and testing.
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One way to circumvent the issue is to continually hire more staff and expand long-term care capacity, Morris said. But another would be to reduce the number of people who have to be in long-term care.
Morris, who works inside a hospital regularly, said many patients who arrived at the hospital “didn’t necessarily need to come in,” and could have probably stayed home if long-term care was improved, or if more Canadians could receive care for their loved ones at home.
“If we reduce the number of people in long-term care by even 10 per cent in Ontario, that’s what, like 90,000 fewer people in long term care?”
1:58 Supply chain issues could extend to vaccines and pharmaceutical ingredients
Supply chain issues could extend to vaccines and pharmaceutical ingredients – Nov 30, 2020
Global supply chain reliance
In the global race to vaccinate each country against COVID-19, Canada quickly fell behind the United States, the U.K. and Israel. This was largely due to the country’s reliance on a global vaccine supply chain, which was briefly thrown into chaos when Pfizer and Moderna announced vaccine shipment delays.
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On March 5, the federal government announced the accelerated delivery of Pfizer vaccine shipments to compensate for the delays that may speed up Canada’s goal of having everyone who wants a vaccine inoculated by the end of September.
Canada has also signed a deal with vaccine development company Novavax, to produce the vaccine in Montreal — the first of its kind.
Arts said Canada “obviously” needs to invest more in vaccine production and upscaling its capacity to manufacture vaccines, but he noted equipping Canada with vaccines won’t solve a global pandemic.
“If we do it only for ourselves, we’re not solving the problem,” he said.
“That’s something that the public doesn’t quite understand because we only really think about right now how Canada is suffering from the lack of vaccine production in this country or lack of ability to procure vaccines.”
To combat this, the World Health Organization and Gavi, the Vaccine Alliance have created the COVAX Facility, a global vaccine sharing initiative aimed at ensuring vaccines remain available for poorer countries. As of Feb. 19, G7 countries had contributed more than US$7.5 billion, the group said in a joint statement.
Representatives of the initiative told the federal government last month that Canada was set to receive between 1.9 million and 3.2 million doses by the end of June.
Climate change still plays a role
As the Earth’s climate warms, Arts said human beings are venturing further into new areas for agriculture and food, disrupting the wildlife. According to Arts, a majority of new viruses emerging across the world have come from wildlife such as bats or mosquitos, which can pass on infections that can be deadly to human beings.
“People think, well, ‘it’s because people eat bats in China,’ but that’s not always the case and that’s not always true,” he said.
“People are encroaching on wildlife habitats more and more all the time and the more we encroach on those habitats, the more diseases will appear in our population. That’s clear fact now.”
The United Nations Environment Programme (UNEP) and International Livestock Research Institute (ILRI) released a joint report in July of last year identifying climate change as one of six driving factors in the emergence of diseases that jump from animals or insects to human beings — like COVID-19.
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“The science is clear that if we keep exploiting wildlife and destroying our ecosystems, then we can expect to see a steady stream of these diseases jumping from animals to humans in the years ahead,” UNEP executive director Inger Andersen said in a statement.
Arts echoed Andersen’s statements, saying that in order to prevent future diseases, “we need to reduce the contact we have with wildlife.”
“I remain fearful that we’ve become complacent. I hope that this has taught us a very painful lesson,” Arts said.
Telus Corp. says it is avoiding offering “unprofitable” discounts as fierce competition in the Canadian telecommunications sector shows no sign of slowing down.
The company said Friday it had fewer net new customers during its third quarter compared with the same time last year, as it copes with increasingly “aggressive marketing and promotional pricing” that is prompting more customers to switch providers.
Telus said it added 347,000 net new customers, down around 14.5 per cent compared with last year. The figure includes 130,000 mobile phone subscribers and 34,000 internet customers, down 30,000 and 3,000, respectively, year-over-year.
The company reported its mobile phone churn rate — a metric measuring subscribers who cancelled their services — was 1.09 per cent in the third quarter, up from 1.03 per cent in the third quarter of 2023. That included a postpaid mobile phone churn rate of 0.90 per cent in its latest quarter.
Telus said its focus is on customer retention through its “industry-leading service and network quality, along with successful promotions and bundled offerings.”
“The customers we have are the most important customers we can get,” said chief financial officer Doug French in an interview.
“We’ve, again, just continued to focus on what matters most to our customers, from a product and customer service perspective, while not loading unprofitable customers.”
Meanwhile, Telus reported its net income attributable to common shares more than doubled during its third quarter.
The telecommunications company said it earned $280 million, up 105.9 per cent from the same three-month period in 2023. Earnings per diluted share for the quarter ended Sept. 30 was 19 cents compared with nine cents a year earlier.
It reported adjusted net income was $413 million, up 10.7 per cent year-over-year from $373 million in the same quarter last year. Operating revenue and other income for the quarter was $5.1 billion, up 1.8 per cent from the previous year.
Mobile phone average revenue per user was $58.85 in the third quarter, a decrease of $2.09 or 3.4 per cent from a year ago. Telus said the drop was attributable to customers signing up for base rate plans with lower prices, along with a decline in overage and roaming revenues.
It said customers are increasingly adopting unlimited data and Canada-U.S. plans which provide higher and more stable ARPU on a monthly basis.
“In a tough operating environment and relative to peers, we view Q3 results that were in line to slightly better than forecast as the best of the bunch,” said RBC analyst Drew McReynolds in a note.
Scotiabank analyst Maher Yaghi added that “the telecom industry in Canada remains very challenging for all players, however, Telus has been able to face these pressures” and still deliver growth.
The Big 3 telecom providers — which also include Rogers Communications Inc. and BCE Inc. — have frequently stressed that the market has grown more competitive in recent years, especially after the closing of Quebecor Inc.’s purchase of Freedom Mobile in April 2023.
Hailed as a fourth national carrier, Quebecor has invested in enhancements to Freedom’s network while offering more affordable plans as part of a set of commitments it was mandated by Ottawa to agree to.
The cost of telephone services in September was down eight per cent compared with a year earlier, according to Statistics Canada’s most recent inflation report last month.
“I think competition has been and continues to be, I’d say, quite intense in Canada, and we’ve obviously had to just manage our business the way we see fit,” said French.
Asked how long that environment could last, he said that’s out of Telus’ hands.
“What I can control, though, is how we go to market and how we lead with our products,” he said.
“I think the conditions within the market will have to adjust accordingly over time. We’ve continued to focus on digitization, continued to bring our cost structure down to compete, irrespective of the price and the current market conditions.”
Still, Canada’s telecom regulator continues to warn providers about customers facing more charges on their cellphone and internet bills.
On Tuesday, CRTC vice-president of consumer, analytics and strategy Scott Hutton called on providers to ensure they clearly inform their customers of charges such as early cancellation fees.
That followed statements from the regulator in recent weeks cautioning against rising international roaming fees and “surprise” price increases being found on their bills.
Hutton said the CRTC plans to launch public consultations in the coming weeks that will focus “on ensuring that information is clear and consistent, making it easier to compare offers and switch services or providers.”
“The CRTC is concerned with recent trends, which suggest that Canadians may not be benefiting from the full protections of our codes,” he said.
“We will continue to monitor developments and will take further action if our codes are not being followed.”
French said any initiative to boost transparency is a step in the right direction.
“I can’t say we are perfect across the board, but what I can say is we are absolutely taking it under consideration and trying to be the best at communicating with our customers,” he said.
“I think everyone looking in the mirror would say there’s room for improvement.”
This report by The Canadian Press was first published Nov. 8, 2024.
CALGARY – TC Energy Corp. has lowered the estimated cost of its Southeast Gateway pipeline project in Mexico.
It says it now expects the project to cost between US$3.9 billion and US$4.1 billion compared with its original estimate of US$4.5 billion.
The change came as the company reported a third-quarter profit attributable to common shareholders of C$1.46 billion or $1.40 per share compared with a loss of C$197 million or 19 cents per share in the same quarter last year.
Revenue for the quarter ended Sept. 30 totalled C$4.08 billion, up from C$3.94 billion in the third quarter of 2023.
TC Energy says its comparable earnings for its latest quarter amounted to C$1.03 per share compared with C$1.00 per share a year earlier.
The average analyst estimate had been for a profit of 95 cents per share, according to LSEG Data & Analytics.
This report by The Canadian Press was first published Nov. 7, 2024.
BCE Inc. reported a loss in its latest quarter as it recorded $2.11 billion in asset impairment charges, mainly related to Bell Media’s TV and radio properties.
The company says its net loss attributable to common shareholders amounted to $1.24 billion or $1.36 per share for the quarter ended Sept. 30 compared with a profit of $640 million or 70 cents per share a year earlier.
On an adjusted basis, BCE says it earned 75 cents per share in its latest quarter compared with an adjusted profit of 81 cents per share in the same quarter last year.
“Bell’s results for the third quarter demonstrate that we are disciplined in our pursuit of profitable growth in an intensely competitive environment,” BCE chief executive Mirko Bibic said in a statement.
“Our focus this quarter, and throughout 2024, has been to attract higher-margin subscribers and reduce costs to help offset short-term revenue impacts from sustained competitive pricing pressures, slow economic growth and a media advertising market that is in transition.”
Operating revenue for the quarter totalled $5.97 billion, down from $6.08 billion in its third quarter of 2023.
BCE also said it now expects its revenue for 2024 to fall about 1.5 per cent compared with earlier guidance for an increase of zero to four per cent.
The company says the change comes as it faces lower-than-anticipated wireless product revenue and sustained pressure on wireless prices.
BCE added 33,111 net postpaid mobile phone subscribers, down 76.8 per cent from the same period last year, which was the company’s second-best performance on the metric since 2010.
It says the drop was driven by higher customer churn — a measure of subscribers who cancelled their service — amid greater competitive activity and promotional offer intensity. BCE’s monthly churn rate for the category was 1.28 per cent, up from 1.1 per cent during its previous third quarter.
The company also saw 11.6 per cent fewer gross subscriber activations “due to more targeted promotional offers and mobile device discounting compared to last year.”
Bell’s wireless mobile phone average revenue per user was $58.26, down 3.4 per cent from $60.28 in the third quarter of the prior year.
This report by The Canadian Press was first published Nov. 7, 2024.