Online thieves scam Toronto couple out of more than $1,000 in PC Optimum points hack - CBC.ca | Canada News Media
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Online thieves scam Toronto couple out of more than $1,000 in PC Optimum points hack – CBC.ca

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When Chris Eggers and his wife signed up for an in-store text message promotion at a Toronto Shoppers Drug Mart, they thought they’d collect extra PC Optimum points.

Instead, Eggers alleges, hackers stole them all.

“Every week, [PC Optimum] would text me, ‘See if you’re a winner and click on the link!'” he explained.

“One of the links I clicked, and I still have the text, asked me to enter my PC optimum information.”

So, Eggers, 37, entered the couple’s log-in details.

“I believe it is at that point that my identity was compromised,” he told CBC Toronto.

All the text messages came from the same number. But only one, he says, asked him to enter his account information.

Eggers signed up for an in-store contest at the end of August at a Toronto’s Shoppers Drug Mart that would send him text messages like these. (Chris Eggers)

A few days later, the couple was alerted that all their points had been cashed in.

“My wife got emails saying that our PC Optimum points were being redeemed at Vaughan Mills Mall, 600,000 of them,” Eggers explained.

“And so, of course, we panic, you know, try to open the app and change everything, but at that point it was all gone.”

Hackers redeemed more than $1,100 worth of points

Emails the couple supplied to CBC Toronto show a total of $1,149.99 worth of merchandise was redeemed at the Shoppers Drug Mart located in the Vaughan Mills Shopping Centre in Vaughan, Ont. north of Toronto.

Eggers notified Loblaw Companies Ltd., the corporation that operates the PC Optimum program, and has since filed a report with York Regional Police.

Eggers’s wife received a series of email alerts from PC Optimum congratulating them for redeeming points, as scammers used their account to redeem over $1,100 worth of merchandise. The couple desperately tried to change their passwords, but weren’t fast enough and all their points were stolen. (Chris Eggers)

Scammers have targeted the reward system before.

Two years ago, CBC News interviewed eight people across Canada who said they’d each had more than 100,000 points stolen from their accounts after Loblaw merged its two rewards programs — PC Plus and Shoppers Optimum — to form PC Optimum on Feb. 1, 2018.

The reported thefts are just one more problem plaguing Loblaw, which was already dealing with technical glitches involving PC Optimum, and fallout from a bread price-fixing scandal, including the related controversy over asking some people to send their ID to collect a $25 gift card as compensation for the overpriced bread.

No connection to text promotion, Loblaw says

When the company replied to Eggers days later, he was told his email had been compromised and there was no connection to the in-store text promotion.

That’s something Eggers still has trouble accepting.

“I don’t believe that because if somebody was going to compromise my email, then they would have gone after my banking,” he said.

The PC Optimum card replaced the PC Plus and Shoppers Optimum loyalty rewards cards following the 2014 merger of Loblaw and Shoppers Drug Mart. Technical issues, including the loss of points and an inability to register, have plagued the new Optimum card since its launch on Feb. 1, 2018. (Evan Mitsui/CBC)

“It’s quite a leap to think that when you get into somebody’s email that they have a Shoppers Optimum and that’s … the cherry they want to pick.”

In a statement to CBC News, Loblaw says the company reviewed screen shots of Eggers’s contest text messages and related links and has “not found any site/page that asked for PC Optimum account information.”

“The links provided simply show a promotional code,” the statement reads

Loblaw apologizes for ‘the inconvenience this has caused’

However, the retailer does acknowledge recent “smishing campaigns” — text messages asking for information, claiming to be from PC Optimum in recent months. 

“We’re still reviewing to see if that could be the case in this instance,” the company said, adding their investigation is ongoing.

“We are committed to understanding the scenario and how we can best help our customers moving forward.”

Loblaws says representatives have worked with Eggers and his wife to restore their points and secure their account.

The company also says it apologizes for “the inconvenience this has caused [for the couple] and the delay in resolving it.”

Eggers says he’s happy to have their points back but worries others could have also been hacked.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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