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Order of Excellence for Alberta woman who turned tragedy into life-saving advocacy

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EDMONTON – Kim Ruether lifted her son’s eyelid and saw his still, dilated pupil staring at the ceiling as he lay on a stretcher in a northwestern Alberta hospital hallway a decade ago.

She says she didn’t need a doctor to tell her the boy was dead.

“I just looked at his little face and I thought, ‘How could this big, beautiful 16-year-old boy be in this situation?'” she says.

“Then the doctor came over and he said, ‘I’m sorry, but we are not going to be able to save your son’ … I remember pinching my stomach so hard, thinking I just need to wake up.”

Ruether’s son, Brock, stopped breathing and collapsed that day while playing volleyball in his high school’s gym. An autopsy found it was due to cardiac arrest.

She later discovered the device that could have saved his life sat unused beside him during what would be his final moments.

Ruether heard the recording of the five-minute call his peers made to 911 and learned an automated external defibrillator, or AED, was hanging steps away, next to the gym’s doors.

But she said it would have only been helpful had the dispatcher told Brock’s peers how to use it while waiting for paramedics to arrive.

“(The dispatcher) said, ‘Get it in case we need it later,'” Ruether said.

“So they got it and they put it right beside him on the floor and then just never used it.

Reuther has since become a staunch advocate for dispatchers around the world to learn how to walk callers through how to use defibrillators within seconds of someone going into cardiac arrest.

She is to be recognized for her work during a ceremony in Edmonton in October, when she is to receive the Alberta Order of Excellence from Lt.-Gov Salma Lakhani.

Lakhani says the Alberta Order of Excellence celebrates people who “have contributed so much for the greater good.”

“While the recipients this year have made stellar contributions to many different fields, what they share is a dedication and commitment to service and leadership. May they inspire us all to build compassionate and thoughtful communities,” she says.

Emergency dispatchers in New Zealand, the United Kingdom and parts of Asia now teach people how to use AEDs.

Ruether also goes to schools across Canada teaching students how to use them.

“I pretend that I have a cardiac arrest, I’ll flop down on the floor, I’ll say, ‘OK, I’m timing you,’ and the kids have to run to wherever the AED is, come back running as fast as they can, put two patches on my chest and prepare to shock me,” she says.

She says she teaches kids the shock can revive a heartbeat, and the defibrillator won’t work if the patient’s heartbeat is normal and they’ve collapsed for other reasons.

Ruether says she’s been told her work saved the life of a boy who collapsed while playing basketball in British Columbia.

“The call-taker called me to let me know that she right away recognized the similarities between that call and Brock’s call,” Ruether says.

“It was profoundly lovely to know there’s a boy walking around now because of the education that Brock provided.”

Ruether grew up in a town north of Fairview, and also currently works as a senior X-ray technologist and operates a farm with her husband.

She has three other kids.

She says she’s still in disbelief and “it’s insane” that she’s getting the Order of Excellence.

She says her work with emergency dispatchers across Canada and the world has taught her how difficult their jobs are and that they need to be celebrated, too.

“Life is chaos. You have bumps and bruises along the way and, despite that, they are extraordinary people who are trying really hard to do good things and make positive changes.”

This report by The Canadian Press was first published Sept. 29, 2024.



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Saskatchewan NDP’s Beck holds first caucus meeting after election, outlines plans

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REGINA – Saskatchewan Opposition NDP Leader Carla Beck says she wants to prove to residents her party is the government in waiting as she heads into the incoming legislative session.

Beck held her first caucus meeting with 27 members, nearly double than what she had before the Oct. 28 election but short of the 31 required to form a majority in the 61-seat legislature.

She says her priorities will be health care and cost-of-living issues.

Beck says people need affordability help right now and will press Premier Scott Moe’s Saskatchewan Party government to cut the gas tax and the provincial sales tax on children’s clothing and some grocery items.

Beck’s NDP is Saskatchewan’s largest Opposition in nearly two decades after sweeping Regina and winning all but one seat in Saskatoon.

The Saskatchewan Party won 34 seats, retaining its hold on all of the rural ridings and smaller cities.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.



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Telus prioritizing ‘most important customers,’ avoiding ‘unprofitable’ offers: CFO

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Telus Corp. says it is avoiding offering “unprofitable” discounts as fierce competition in the Canadian telecommunications sector shows no sign of slowing down.

The company said Friday it had fewer net new customers during its third quarter compared with the same time last year, as it copes with increasingly “aggressive marketing and promotional pricing” that is prompting more customers to switch providers.

Telus said it added 347,000 net new customers, down around 14.5 per cent compared with last year. The figure includes 130,000 mobile phone subscribers and 34,000 internet customers, down 30,000 and 3,000, respectively, year-over-year.

The company reported its mobile phone churn rate — a metric measuring subscribers who cancelled their services — was 1.09 per cent in the third quarter, up from 1.03 per cent in the third quarter of 2023. That included a postpaid mobile phone churn rate of 0.90 per cent in its latest quarter.

Telus said its focus is on customer retention through its “industry-leading service and network quality, along with successful promotions and bundled offerings.”

“The customers we have are the most important customers we can get,” said chief financial officer Doug French in an interview.

“We’ve, again, just continued to focus on what matters most to our customers, from a product and customer service perspective, while not loading unprofitable customers.”

Meanwhile, Telus reported its net income attributable to common shares more than doubled during its third quarter.

The telecommunications company said it earned $280 million, up 105.9 per cent from the same three-month period in 2023. Earnings per diluted share for the quarter ended Sept. 30 was 19 cents compared with nine cents a year earlier.

It reported adjusted net income was $413 million, up 10.7 per cent year-over-year from $373 million in the same quarter last year. Operating revenue and other income for the quarter was $5.1 billion, up 1.8 per cent from the previous year.

Mobile phone average revenue per user was $58.85 in the third quarter, a decrease of $2.09 or 3.4 per cent from a year ago. Telus said the drop was attributable to customers signing up for base rate plans with lower prices, along with a decline in overage and roaming revenues.

It said customers are increasingly adopting unlimited data and Canada-U.S. plans which provide higher and more stable ARPU on a monthly basis.

“In a tough operating environment and relative to peers, we view Q3 results that were in line to slightly better than forecast as the best of the bunch,” said RBC analyst Drew McReynolds in a note.

Scotiabank analyst Maher Yaghi added that “the telecom industry in Canada remains very challenging for all players, however, Telus has been able to face these pressures” and still deliver growth.

The Big 3 telecom providers — which also include Rogers Communications Inc. and BCE Inc. — have frequently stressed that the market has grown more competitive in recent years, especially after the closing of Quebecor Inc.’s purchase of Freedom Mobile in April 2023.

Hailed as a fourth national carrier, Quebecor has invested in enhancements to Freedom’s network while offering more affordable plans as part of a set of commitments it was mandated by Ottawa to agree to.

The cost of telephone services in September was down eight per cent compared with a year earlier, according to Statistics Canada’s most recent inflation report last month.

“I think competition has been and continues to be, I’d say, quite intense in Canada, and we’ve obviously had to just manage our business the way we see fit,” said French.

Asked how long that environment could last, he said that’s out of Telus’ hands.

“What I can control, though, is how we go to market and how we lead with our products,” he said.

“I think the conditions within the market will have to adjust accordingly over time. We’ve continued to focus on digitization, continued to bring our cost structure down to compete, irrespective of the price and the current market conditions.”

Still, Canada’s telecom regulator continues to warn providers about customers facing more charges on their cellphone and internet bills.

On Tuesday, CRTC vice-president of consumer, analytics and strategy Scott Hutton called on providers to ensure they clearly inform their customers of charges such as early cancellation fees.

That followed statements from the regulator in recent weeks cautioning against rising international roaming fees and “surprise” price increases being found on their bills.

Hutton said the CRTC plans to launch public consultations in the coming weeks that will focus “on ensuring that information is clear and consistent, making it easier to compare offers and switch services or providers.”

“The CRTC is concerned with recent trends, which suggest that Canadians may not be benefiting from the full protections of our codes,” he said.

“We will continue to monitor developments and will take further action if our codes are not being followed.”

French said any initiative to boost transparency is a step in the right direction.

“I can’t say we are perfect across the board, but what I can say is we are absolutely taking it under consideration and trying to be the best at communicating with our customers,” he said.

“I think everyone looking in the mirror would say there’s room for improvement.”

This report by The Canadian Press was first published Nov. 8, 2024.

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Canada Post to launch chequing and savings account with Koho

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Two years after the failed launch of a lending program, Canada Post is making another foray into banking services.

The postal service confirmed Friday that it will be offering a chequing and savings account in partnership with Koho Financial Inc.

The accounts will be launched nationally next year, though Canada Post employees will be offered early access as the product is tested.

Canada Post spokeswoman Lisa Liu said in a statement that there are gaps in the banking and savings products available that the Crown corporation looks to fill.

“Canada Post is uniquely positioned to fill some of these demands. Many of our existing financial products help meet the needs of new Canadians and those living in rural, remote and Indigenous communities, but we believe more is required.”

The MyMoney offering will be a spending and savings account where customers will be able to choose between features like high interest rates, cashback rewards and credit-building tools.

A document briefly posted to the Canadian Union of Postal Workers website said it would use a prepaid, reloadable Mastercard that will use money from the account like a debit card but offer the features of a Mastercard.

It said there will be a range of account tiers, including no-fee accounts and paid accounts with more features.

The plans comes after Canada Post launched a lending program with TD Bank Group in late 2022, only to shut it down weeks later because of what it said were processing issues.

Liu said the postal service has since been exploring other possible financial service offerings.

“Utilizing what we’ve learned, we are making a strategic shift from loans toward products more aligned with our core financial service products.”

The new account will be delivered with financial technology company Koho. A few months ago the company paired with Canada Post to allow its customers to deposit cash into their account through post offices.

Koho is also working to secure a Canadian banking license to expand its services.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.



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