Ageism: Does it Exist or Is It a Form of 'I'm a Victim!' Mentality? [ Part 2 ] | Canada News Media
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Ageism: Does it Exist or Is It a Form of ‘I’m a Victim!’ Mentality? [ Part 2 ]

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Understand the employer’s side.

This is the second of a 4-part series dealing with ageism while job hunting.

There are two sides to every story and every issue. When it comes to hiring, there’s the employer’s side and the job seeker‘s side.

  • Employer’s side: Find the best candidate with the least perceived risks, willing to accept the compensation package being offered. (Risk aversion is why long hiring processes and numerous vetting steps exist.)
  • Job seeker’s side: Obtain a rewarding and satisfying job that pays well.

As you can see, each party is looking out for their own interests, resulting in a contradictory situation. In John Hughes‘s 1985 film The Breakfast Club, Andrew Clark (played by Emilio Estevez), in the library scene, sums up the end goal I’d say most job seekers and employees have: “What would I do for a million bucks? Well, I guess I’d do as little as I had to.”

In recent years job seekers and employees have been creating unquantified narratives that attempt to justify doing the least amount of work—and to work on their terms—for the most money. (e.g., The current ‘get paid what you’re worth’ movement.) I find employees today are promoting the view that employers are responsible for their well-being—they expect their employer to act as their nanny. Employee-employer relationships are rarely discussed in terms of finding a middle ground, which I believe exists, in which employees look out for their employers’ interests and vice versa. Where’s the brainstorming on how to form a healthy “you scratch my back, I scratch yours” employer-employee relationship?

Until we reach a point of balanced co-dependency, the current, growing tug-of-war between employer and employee will continue. Often, this pulling in opposite directions results in workplaces that neither the employer nor the employee(s) is happy with.

Employee-employer relationships will never be 100% equal because employers create jobs and sign the paychecks for those jobs; thus, employees are income dependent on their employer. In employee-employer relationships, this dependency gives employers more leverage. (I know, this truth hurts.) Consequently, it’s in the job seeker’s best interest to understand the many risks employers want to mitigate when hiring and how their biases were formed. Embracing the employer’s perspective will help you succeed more efficiently in the job market.

Business survival requires companies to primarily focus on creating and distributing products and/or services as profitably as possible. Profits, which are needed to survive, will always remain the ultimate objective of companies, despite their efforts to disguise the profit-seeking motive through less capitalistic language. No profits = No company. The more profits, generated with the least amount of friction (READ: headaches), the better.

An employer’s biggest headache is managing its employees, especially with employees’ growing sense of entitlement, keeping them from focusing on profit creation. It’s common knowledge that payroll is the largest expense employers face. Ironically, an employer’s biggest expense is also its biggest headache.

Profitability is an employer’s ultimate goal while minimizing headaches and risks. Hence, employers prefer candidates who can deliver the greatest ROI for their compensation and who’ll not create “too many” headaches and risks. In my last column, I wrote that hiring is choosing, a process requiring discriminating against those not chosen. Regarding a candidate’s age, a hiring manager may have many risk assumptions (READ: biases).

  • Older candidates: Set in their ways, overqualified (Yes, you can be overqualified, which makes you a flight risk.), won’t fit with the current demographics of employees/customer base, don’t possess the latest-technology skills, have health issues, expect a higher salary.
  • Younger candidates: Don’t have a proven track record of achieving results, flight risk (Always seeking better opportunities.), lack a solid work ethic, will be demanding, and have a sense of entitlement.

Do the presumptions mentioned above have merit? In the eyes of the employer, yes. Human psychology explains how biases are formed: Our brains are trained by our experiences. A hiring manager may be more inclined to hire candidates over 40 if they’ve had several “bad experiences” hiring candidates under 40. If the hiring manager has had several bad experiences hiring candidates over 40, the reverse will probably be true.

Truth bomb for all job seekers, regardless of age: Never think you’re “the best,” you’re not. Instead, aim to be the least painful option, which is a much easier target to hit than claiming and trying to prove you’re “the best.”

Contrary to conventional psychology, most of your biases don’t come from what your parents, teachers, or friends have told you, taught you, or adopting their biases. Your biases come from what you’ve personally experienced. By understanding how an employer’s hiring experiences may negatively impact their view of your age, you can take proactive steps towards addressing how your age is irrelevant, even advantageous. How? Check out my column next week.

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Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers advice on searching for a job. You can send Nick your questions at artoffindingwork@gmail.com.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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