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Platforms struggle to keep up with moderating content amid COVID-19 – CityNews Edmonton

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TORONTO — While hundreds of thousands of companies across the country have seen work grind to a halt amid COVID-19, Chris Priebe is experiencing the opposite.

The owner of Two Hat, an artificial intelligence-powered content moderation company based in Kelowna, B.C., has never been busier helping customers including gaming brands Nintendo Switch, Habbo, Rovio and Supercell sift through billions of comments and conversations and quickly identify and remove anything harmful to users.

“We processed 60 billion last month. It used to be 30 billion. That’s how bad coronavirus is. That is at least twice the normal volume,” said Priebe in April, before monthly processing volumes hit 90 billion.

“(Platforms) are faced with, in some cases, 15 times the volume. How can they possibly care for their audience? Because that doesn’t mean that the revenues are up 15 times or that they can afford to hire that many more people.”

Priebe is not alone in the scramble to keep online, social media and gaming platforms safe amid COVID-19. Companies including Facebook, Instagram, Twitter, YouTube and Google have all been warning users since at least April that they are experiencing shortages of content moderators, causing a backlog in the removal of harmful posts.

The stakes are high. Record numbers of people around the globe are spending increased amounts of time at home on their favourite platforms, challenging servers and turning messaging services, social networks and comment sections into a wild west.

The situation has heightened privacy experts’ worries about the spread of misinformation and the likelihood that users will stumble upon hate speech, pornography, violence and other harmful content.

“Quite a few people are fairly dissatisfied with the content moderation process as it is…and then you add on this pandemic…You are seeing a huge increase in harassing behaviour and problematic behaviour and then having the content stay up longer,” said Suzie Dunn, a University of Ottawa professor who specializes in the intersection of technology, equality and the law.

“It’s a real challenge because content moderators are a little bit like frontline workers. They’re an essential service that we need to have at a time like this, so we would hope to see more content moderators working.”

However, unlike workers in other sectors who have been working from home since the COVID-19 pandemic arrived, such a shift is difficult for many content moderators as their jobs deal with images and language you wouldn’t want kids or other family members catching a glimpse of.

“Some of them may not be able to work on certain things that they would work on in the office,” Kevin Chan, Facebook Canada’s head of public policy, told The Canadian Press.

“They’re looking at potentially private, and sensitive things that have been reported to them and we need to make sure….that these things can be treated in the secure and private manner that they deserve.”

Full-time Facebook employees have stepped up and are taking on some of the moderating work, including from contractors who can’t have proprietary and sensitive content at home. These workers are dealing with content related to “real-world harm” like child safety and suicide and self-injury.

“There is no question this is going to pose challenges to the degree to which we can be as responsive,’ Chan said.

To deal with the situation, Facebook has rolled out measures meant to curb the flow of COVID-19 misinformation and is focused on weeding out and removing content around terrorism and anything inciting violence or linking to “dangerous” individuals and organizations.

At Twitter, machine learning and automation is being used to help the company review reports most likely to cause harm first and to help rank content or “challenge” accounts automatically.

“While we work to ensure our systems are consistent, they can sometimes lack the context that our teams bring, and this may result in us making mistakes,” Twitter said in a blog. “As a result, we will not permanently suspend any accounts based solely on our automated enforcement systems.”

Google has also upped its reliance on machine-based systems to reduce the need for people to work from the office and said the increase in automation has many downsides, including a potential increase in content classified for removal and slower turnaround times for appeals.

“They are not always as accurate or granular in their analysis of content as human reviewers,” added a Google blog released in March.

This is a sentiment Priebe has encountered many times, but he has a counter-argument: “AI is not perfect but…humans are also not perfect.”

He gives the example of a child playing a game at home during the pandemic, when pedophiles might be more active online and trying to contact young people.

“You have three different humans look at the same conversation and they’re not going to give you the same answer. Some of them are going to call it grooming and some of them aren’t,” said Priebe.

Priebe believes an ideal system blends humans and AI because the latter is good at knowing what to do with obvious cases like when a user’s content is flagged almost a dozen times in a short period of time or when someone gets a message that only reads hello and hits report just to see what the button does.

“You don’t need a human to have to be looking at their screen and looking at this absolutely sexual content in front of potentially their children who snuck up behind them because artificial intelligence is going to win every time on that,” he said.

“Let humans do what humans do well, which is deal with that middle category of stuff that is subjective, difficult or hard to understand, that the AI is not confident about.”

Regardless of how the moderation gets done, some things will always slip through the cracks, especially in a pandemic, said Dunn.

“No system is perfect.”

This report by The Canadian Press was first published June 7, 2020.

Tara Deschamps, The Canadian Press

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Google’s partnership with AI startup Anthropic faces a UK competition investigation

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LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

The Canadian Press. All rights reserved.

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Kuwait bans ‘Call of Duty: Black Ops 6’ video game, likely over it featuring Saddam Hussein in 1990s

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DUBAI, United Arab Emirates (AP) — The tiny Mideast nation of Kuwait has banned the release of the video game “Call of Duty: Black Ops 6,” which features the late Iraqi dictator Saddam Hussein and is set in part in the 1990s Gulf War.

Kuwait has not publicly acknowledged banning the game, which is a tentpole product for the Microsoft-owned developer Activision and is set to be released on Friday worldwide. However, it comes as Kuwait still wrestles with the aftermath of the invasion and as video game makers more broadly deal with addressing historical and cultural issues in their work.

The video game, a first-person shooter, follows CIA operators fighting at times in the United States and also in the Middle East. Game-play trailers for the game show burning oilfields, a painful reminder for Kuwaitis who saw Iraqis set fire to the fields, causing vast ecological and economic damage. Iraqi troops damaged or set fire to over 700 wells.

There also are images of Saddam and Iraq’s old three-star flag in the footage released by developers ahead of the game’s launch. The game’s multiplayer section, a popular feature of the series, includes what appears to be a desert shootout in Kuwait called Scud after the Soviet missiles Saddam fired in the war. Another is called Babylon, after the ancient city in Iraq.

Activision acknowledged in a statement that the game “has not been approved for release in Kuwait,” but did not elaborate.

“All pre-orders in Kuwait will be cancelled and refunded to the original point of purchase,” the company said. “We remain hopeful that local authorities will reconsider, and allow players in Kuwait to enjoy this all-new experience in the Black Ops series.”

Kuwait’s Media Ministry did not respond to requests for comment from The Associated Press over the decision.

“Call of Duty,” which first began in 2003 as a first-person shooter set in World War II, has expanded into an empire worth billions of dollars now owned by Microsoft. But it also has been controversial as its gameplay entered the realm of geopolitics. China and Russia both banned chapters in the franchise. In 2009, an entry in the gaming franchise allowed players to take part in a militant attack at a Russian airport, killing civilians.

But there have been other games recently that won praise for their handling of the Mideast. Ubisoft’s “Assassin’s Creed: Mirage” published last year won praise for its portrayal of Baghdad during the Islamic Golden Age in the 9th century.

The Canadian Press. All rights reserved.

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