You have less than a week left to claim the last two games PlayStation Plus is offering to subscribers in the ninth year of its Instant Game Collection. The subscription gave out 32 games, in all, in 2019; Were any of these any good? What would they otherwise cost? In short, what do the data say about the value of this PlayStation Plus benefit, which has been a part of the service since 2010?
We’ll try to answer that question for this year as we have the past five years, along with a few other questions. Such as: How old is the game? Did Sony publish it? What publisher did PlayStation Plus use the most? And did these appear earlier on Xbox Live Games With Gold?
These questions may shed light on where these free games programs are headed, particularly with a new console generation arriving next year in the form of the PlayStation 5.
What about Xbox Live Games With Gold?
In all, there were 32 games in the PlayStation Plus Instant Game Collection for 2019, with an average Metacritic score of 77.6 and a combined retail price (at the time of the offer) of $894.68.
The Metacritic average is 8.1 points higher than 2018, but the MSRP of the collection is $614.06 less. However, these figures don’t really compare well in light of the fact PlayStation Plus dropped support for the PlayStation 3 and PlayStation Vita after February 2018.
That reduced the number of free games offered from six to two (and therefore, the whole dollar value of the collection). Also, by shedding the dead weight of the PlayStation Vita, whose PS Plus games were often poorly reviewed and largely unknown, the catalog’s average critical score surged upward. And deservedly so; many high-quality first-party PS4 games were made available to players this year. It’s just a smaller sample size.
Some titles from January and February were cross-play enabled to one or more platforms; their primary platform is the one listed. After February, all games are for PlayStation 4 only.
- Amplitude (PS3)
- Fallen Legion: Flames of Rebellion (PS Vita)
- Portal Knights (PS4)
- Steep (PS4)
- Super Mutant Alien Assault (PS Vita)
- Zone of the Enders HD Collection (PS3)
Average Metacritic score: 65.5
Average age: 2 years, 7 months
Total value: $134.94
Skinny: Amplitude and Steep are sort of hey-it’s-that-guy games that many folks may remember but never picked up. Skiing and a rhythm game are somewhat eclectic, but both are better than their Metacritic suggests, in my book.
- Divekick (PS3)
- For Honor (PS4)
- Gunhouse (PS Vita)
- Hitman: The Complete First Season (PS4)
- Metal Gear Solid 4: Guns of the Patriots (PS3)
- Rogue Aces (PS Vita)
Average Metacritic score: 77.2
Average age: 3 years, 10 months
Total value: $122.94
Skinny: In its last month on PS Plus, the PS3 gets a very fitting, very touching send-off with one of the best games ever made for it. Ten years ago, the PS3 inaugurated the PlayStation Plus Instant Game Collection, and with it the consumer expectation that a console’s premium service should toss its loyal customers a bone or two every month. The PS3’s no hero; just an old killer hired to do some wet work.
- Call of Duty: Modern Warfare Remastered
- The Witness
Average Metacritic score: 85
Average age: 2 years, 10 months
Total value: $79.98
Skinny: Whoa! Where did that come from? Activision makes the best part of of 2016’s Call of Duty: Infinite Warfare available for good buddy Sony, and The Witness, which launched the same year, picked up a bathtub full of prestige nominations.
- Conan Exiles
- The Surge
Average Metacritic score: 70.5
Average age: 1 year, 5 months
Total value: $69.98
Skinny: This is what passes for a middling month now. Both games had a mixed critical reception, but if their genres are your cup of tea (survival action-adventure, or Souls-like action role-playing) it’s like found money.
- What Remains of Edith Finch
Average Metacritic score: 83
Average age: 2 years, 4 months
Total value: $36.98
Skinny: An indie-only May doesn’t just pull out two any-old titles; What Remains of Edith Finch took Best Narrative at the 2018 Game Developers Choice Awards, and Overcooked was a grand prize nominee at the 2016 Independent Game Festival. It was followed by a sequel in 2018.
- Borderlands: The Handsome Collection
- Sonic Mania
Average Metacritic score: 84
Average age: 3 years
Total value: $79.98
Skinny: Can’t argue with the value of three Borderlands games, even if they are five years old or more. Sonic Mania was also a breath of fresh air, celebrating the franchise’s 25th anniversary back in 2017.
- Detroit: Become Human Digital Deluxe Edition
- Horizon Chase Turbo
Average Metacritic score: 78
Average age: 2 years, 6 months
Total value: $49.98
Skinny: Maybe you wondered if Detroit was worth the hype; maybe you thought it wasn’t. Either way, you could find out for yourself for free this month.
- Sniper Elite 4
- Wipeout Omega Collection
Average Metacritic score: 81
Average age: 2 years, 4 months
Total value: $79.98
Skinny: Many will disagree, and for good reasons, but I think Rebellion’s Sniper Elite is a sorely under-rated series. Always happy to see that show up, even in a slow month paired with an older first-party anthology.
- Batman: Arkham Knight
- Darksiders 3
Average Metacritic score: 75.5
Average age: 2 years, 6 months
Total value: $79.98
Skinny: Darksiders 3 was nothing special but we raved about Arkham Knight. Sure, it’s four years ago, but if you haven’t played Rocksteady’s Arkham finale yet, this is a month when you definitely feel like you’re getting something for nothing.
- MLB The Show 19
- The Last of Us Remastered
Average Metacritic score: 90.5
Average age: 2 years, 11 months
Total value: $49.98
Skinny: A first-party only October highlighted Sony’s push on the PlayStation Now streaming/download service, which got a price discount and these two titles this month. MLB The Show 19’s career is always a time vortex for baseball fans, and it’s rare to get a AAA sports video game in its current year in one of these programs.
- Outlast 2
Average Metacritic score: 78
Average age: 2 years, 8 months
Total value: $49.98
Skinny: Nioh was one of our top 50 games of 2017 and is the rare game that combines quality gameplay with mass-market recognition and cultlike devotion. Its sequel is on the way in March.
- Monster Energy Supercross: The Official Videogame
- Titanfall 2
Average Metacritic score: 78
Average age: 2 years, 6 months
Total value: $59.98
Skinny: Titanfall 2 had one of this decade’s best single-player campaigns for a first-person shooter, and is timely here in light of Respawn’s launch of Star Wars Jedi: Fallen Order the month before. If you liked one, you’ll probably dig the other.
Wrapping it up
Though Sony Interactive Entertainment itself stopped developing for the platform four years ago, 2019 was the year it finally took the PS Vita to the vet and buried it in the flower garden. Dropping PS3 from PlayStation Plus at the same time means a catalog one third the size of last year’s, but the high quality of the PlayStation 4’s deep library really shone through in 2019. And that’s before you get to third-party standouts like Nioh and Titanfall 2 to close out the year, or the well chosen indie cohort of The Witness and What Remains of Edith Finch, or even games with cult followings like Sniper Elite 4 and Conan Exiles. In all, it was a very strong, very well balanced year of offerings for PlayStation Plus. Games With Gold, which has advantages in backward compatibility and third-party support, looks slapdash by comparison.
Though Microsoft seems determined to drive everyone through its Xbox Game Pass program, especially for the new console generation, it’s less clear what Sony has in mind for its older program in PlayStation Plus. But this year’s focus on fewer, better games, rather than highlighting the lower (and often arbitrary) dollar figure of the catalog, instead draws attention to several titles who more than pay for the $60 subscription fee on their own. There is value in every month of 2019.
By the Numbers
Average score: 77
Average price: $27.96
Average age: 2 years, 10 months
Highest average Metacritic month: October (90.5) with The Last of Us Remastered (95) and MLB The Show 19 (86).
Highest dollar value month: January ($134.94), with Steep ($29.99), Portal Knights ($19.99), Zone of the Enders HD Collection ($34.99), Amplitude ($19.99), and Super Mutant Alien Assault ($9.99). After PS3 and PS Vita games left the service, it’s there were three months at $79.98 (June, August, and September).
Month with newest games on average: April (1 year, 5 months) with Conan Exiles (May 2018) and The Surge (May 2017).
Lowest average Metacritic month: January (65.5) with Steep (71), Portal Knights (71), Zone of the Enders HD Collection (73), Amplitude (74), Super Mutant Alien Assault (67), and Fallen Legion: Flames of Rebellion (37).
Lowest dollar value month: May ($36.98) with What Remains of Edith Finch ($19.99) and Overcooked! ($16.99)
Month with oldest games on average: February (3 years, 10 months) with For Honor (February 2017), Hitman: the Complete First Season (March 2016), Divekick (August 2013), Metal Gear Solid 4: Guns of the Patriots (June 2008), Gunhouse (April 2018) and Rogue Aces (April 2018).
Published by Sony: Four titles: Detroit: Become Human, Wipeout Omega Collection, MLB the Show 19 and The Last of Us Remastered.
Publisher with the most titles: Sony. Second most was Ubisoft (Steep and For Honor) and Konami (Zone of the Enders HD Collection and Metal Gear Solid 4: Guns of the Patriots).
Appeared on Games With Gold earlier: The Witness (April 2018), For Honor (August 2018), Overcooked! (October 2018), and Hitman: The Complete First Season (September 2019).
Total value: $894.68
PlayStation 3: 76.5 Metacritic average, 6 years, 5 months old, $19.99 per title.
PlayStation 4 (PS Vita cross-buy excluded): 79.6 Metacritic average, 2 years, 5 months old, $31.53 per title.
PlayStation Vita: 61.5 Metacritic average, 1 year, 4 months old, $14.49 per title.
Apples-to-apples with Xbox Live Games With Gold (PS3 and PS4 only): 79.2 Metacritic average, 3 years old, $29.88 per title.
Highest rated PlayStation 4 game: The Last of Us Remastered (95)
Highest price PlayStation 4 game: Borderlands: The Handsome Collection, Sniper Elite 4 and Darksiders 3 ($59.99 each).
Lowest rated PlayStation 4 game: Darksiders 3 (64)
Lowest price PlayStation 4 game (PS Vita cross-play excluded): Overcooked! $16.99
90 and up: 2
80 to 89: 11
70 to 79: 12
60 to 69: 6
59 and below: 1
$40 and up: 4
$30 to $39.99: 5
$25 to $29.99: 5
$20 to $24.99: 0
$15 to $19.99: 14
$10 to $14.99: 2
$5 to $9.99: 1
$4.99 and under: 1
The Future of MSP IT Companies
MSPs require tools that enable them to provide a comprehensive managed services experience, which means having one platform with all of the essential productivity, data availability, and security tools combined into an easy-to-use package.
This is one of the many pros of MSPs, as they can offer a one-stop shop for all of your IT needs.
Cybersecurity and emerging technology, including automation, are major trends for MSPs who look forward to the future. In coming research briefs we’ll address these topics more in-depth.
Opting for the appropriate managed service provider (MSP) for your business is a critical decision, which has far-reaching effects on daily operations. Finding a partner that is reliable and can meet all of its IT needs is essential to meeting those objectives successfully.
A reliable MSP will conduct an intensive assessment of your company’s infrastructure and processes to fully comprehend your IT requirements, offering services that best suit them for data plans, telecom options, business applications, and hardware needs.
MSPs also provide 24/7 monitoring and support, meaning if a problem does arise it can be handled instantly compared to waiting for assistance from an overburdened in-house tech team. This ensures consistent service, reducing downtime and lost revenue as a result.
As an MSP, your goal should be to expand the services you offer and increase revenue – whether that means expanding customer bases or adding innovative technologies.
But it is also essential to bear in mind that not all changes are scalable; some could impede on your business’s efficiency, leading to more expenses than profits – this phenomenon is known as diseconomies of scale, and it could spell doom for your enterprise.
Implementing new software solutions such as Tanium may require upgrading your infrastructure, which takes time and money. Working with an experienced IT partner is highly recommended to ensure that any upgrades made are scalable – they have evaluated many solutions that may work for your business and know which are ideal.
MSP companies can provide businesses with essential cybersecurity services that will assist in maintaining security. MSP companies can assist businesses with software deployment, patch management and configuration control as well as the creation and implementation of an unified threat detection and response platform to detect evolving threats.
An MSP can be an invaluable asset to smaller businesses with limited IT resources, but it must balance client needs against budgetary limitations and the risk of cyber breaches.
Customers should review MSP contracts carefully to ensure they provide adequate security measures, limit attack surface by enforcing multifactor authentication (MFA) on all accounts, and track unexplained failures in authentication. In addition, it’s wise to regularly review and delete MSP accounts when they’re no longer managing infrastructure.
An outstanding MSP provides more than just scalability; they also have the flexibility needed to help clients find solutions tailored specifically to meet business needs and budget constraints, helping to avoid costly organizational downtime.
Working from home and cloud management are driving managed services market growth well past 2020, so MSPs that offer their clients access to tools and support will be well positioned to capitalize on this market shift and remain profitable long term.
An MSP that can offer additional services will also be able to reduce customer churn and boost its revenue per client, such as IT strategy consulting or backup and recovery solutions.
MSPs offer many businesses an efficient and cost-effective method for handling IT. Their services tend to be much cheaper than what it would cost an enterprise to implement and manage on their own, and provide more flexibility and scalability than when the task falls on them alone.
MSPs typically specialize in specific aspects of technology or vendor management, enabling them to provide more effective IT solutions than an in-house team could. A good MSP also serves as a single point of contact and becomes familiar with their client’s business over time.
Outsourcing certain technology functions to a Canadian IT company can also lower overhead costs by freeing up internal employees to focus more on revenue-generating activities, leading to greater productivity and efficiency within a company.
Apple Releases iOS 17 With StandBy, Live Voicemail, Improved Autocorrect, FaceTime Video Messages and Tons More
Apple today released iOS 17 and iPadOS 17, the latest operating system updates that are designed for the iPhone and iPad. As with all of Apple’s software updates, iOS 17 and iPadOS 17 are available for free. iOS 17 is compatible with the iPhone XR/iPhone XS and later, while iPadOS 17 runs on the iPad mini 5 and later, the iPad 6 and later, iPad Air 3 and later, the second-generation 12.9-inch iPad Pro and later, all 11-inch iPad Pro models, and the 10.5-inch iPad Pro.
Apple’s updated software, which is build 21A329, can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. It can take a few minutes for the updates to propagate to all users due to high demand.
While you download iOS 17, make sure to check out our dedicated iOS 17 roundup for a full rundown of all of the features in the update. We’ve highlighted a few of the most notable additions below, but this is a huge update with hundreds of changes.
iOS 17 expands on last year’s Lock Screen updates with the addition of interactive widgets and StandBy, a new feature that turns the iPhone into a mini home hub when it is charging. You can now see voicemail transcriptions in real time, and leave video messages in FaceTime. FaceTime also now works on the Apple TV with tvOS 17.
With NameDrop, exchanging contacts is as simple as touching two phones together, and Messages has been overhauled with new safety features and updates to the way that stickers work. Autocorrect is better than ever, Spotlight search has been improved, private browsing in Safari is more secure with Face ID lock, and there’s now a mood tracking feature in the Health app.
Passwords can be shared in iCloud Keychain and AirTags can be shared among family members too, plus there are new features for the AirPods Pro. Apple has also added updates to Siri, Mail, Reminders, Notes, Home, and more. Full release notes for the update are below.
iOS 17 brings big updates to Phone, Messages, and FaceTime that give you new ways to express yourself as you communicate. StandBy delivers a new full-screen experience with glanceable information designed to view from a distance when you turn iPhone on its side while charging. AirDrop makes it easier to share and connect with those around you and adds NameDrop for contact sharing. Enhancements to the keyboard make entering text faster and easier than ever before. iOS 17 also includes updates to Widgets, Safari, Music, AirPlay, and more.
– Contact Posters let you customize how you appear on other people’s devices when you call them with a customized poster
– Live Voicemail displays a live transcription as someone leaves a message and allows you to pick up the call
– Stickers iMessage app brings all your stickers into one place including Live Stickers, Memoji, Animoji, emoji stickers, and your third party sticker packs
– Live Stickers can be created by lifting the subject from photos or videos and stylizing them with effects like Shiny, Puffy, Comic, and Outline
– Check In automatically notifies a family member or friend when you arrive at a destination safely and can share helpful information with them in case of a delay
– Audio message transcription is available for audio messages you receive so you can read them in the moment and listen later
– Search improvements help you find messages faster by allowing you to combine search filters such as people, keywords, and content types like photos or links to find exactly what you are looking for
– Swipe to reply to a message inline by swiping to the right on any bubble
– One-time verification code cleanup automatically deletes verification codes from the Messages app after using them with AutoFill in other apps
– Leave a video or audio message to capture exactly what you want to say when someone does not pick up your FaceTime call
– Enjoy FaceTime calls on Apple TV by using your iPhone as a camera (Apple TV 4K 2nd generation and later)
– Reactions layer 3D effects like hearts, balloons, confetti, and more around you in video calls and can be triggered with gestures
– Video effects allow you to adjust the intensity of Studio Lighting and Portrait mode
– Full-screen experience with glanceable information like clocks, photos, and widgets designed to view from a distance when iPhone is on its side and charging in places such as your nightstand, kitchen counter, or desk
– Clocks are available in a variety of styles including Digital, Analog, Solar, Float, and World Clock, with elements you can personalize like the accent color
– Photos automatically shuffle through your best shots or showcase a specific album you choose
– Widgets give you access to information at a distance and appear in Smart Stacks that deliver the right information at the right time
– Night Mode lets clocks, photos, and widgets take on a red tone in low light
– Preferred view per MagSafe charger remembers your preference for each place you charge with MagSafe, whether that’s a clock, photos, or widgets
– Interactive widgets let you take actions, like mark a reminder as complete, directly from the widget by tapping it on the Home Screen, Lock Screen, or in StandBy
– iPhone widgets on Mac enable you to add widgets from your iPhone to your Mac desktop
– NameDrop lets you exchange contact information with someone new by bringing your iPhones close together
– New way to initiate AirDrop allows you to share content or start a SharePlay session over AirDrop by bringing your iPhones close together
– Improved autocorrect accuracy makes typing even easier by leveraging a powerful transformer-based language model (iPhone 12 and later)
– Easier autocorrect editing temporarily underlines corrected words and lets you revert back to what you originally typed with just a tap
– Enhanced sentence corrections can correct more types of grammatical mistakes when you finish sentences (iPhone 12 and later)
– Inline predictive text shows single and multi-word predictions as you type that can be added by tapping space bar (iPhone 12 and later)
Safari and Passwords
– Profiles keep your browsing separate for topics like work and personal, separating your history, cookies, extensions, Tab Groups, and favorites
– Private Browsing enhancements include locking your private browsing windows when you’re not using them, blocking known trackers from loading, and removing identifying tracking from URLs
– Password and passkey sharing lets you create a group of passwords to share with trusted contacts that stays up to date as members of the group make changes
– One-time verification code AutoFill from Mail autofill in Safari so you can log in without leaving the browser
– SharePlay makes it easy for everyone to control and play Apple Music in the car
– Crossfade smoothly transitions between songs by fading out the currently playing song while fading in the next so the music never stops
– Intelligent AirPlay device list makes finding the right AirPlay-compatible TV or speaker even easier by showing your devices in order of relevance, based on your preferences
– Suggested AirPlay device connections are proactively shown to you as a notification to make it even more seamless to connect to your preferred AirPlay devices
– Automatic AirPlay device connections are made between your iPhone and the most relevant AirPlay-compatible device so all you have to do is tap “Play” to begin enjoying your content
– Adaptive Audio delivers a new listening mode that dynamically blends Active Noise Cancellation and Transparency to tailor the noise control experience based on the conditions of your environment (AirPods Pro (2nd generation) with firmware version 6A300 or later)
– Personalized Volume adjusts the volume of your media in response to your environment and listening preferences over time (AirPods Pro (2nd generation) with firmware version 6A300 or later)
– Conversation Awareness lowers your media volume and enhances the voices of the people in front of the user, all while reducing background noise (AirPods Pro (2nd generation) with firmware version 6A300 or later)
– Press to mute and unmute your microphone by pressing the AirPods stem or the Digital Crown on AirPods Max when on a call (AirPods (3rd generation), AirPods Pro (1st and 2nd generation), or AirPods Max with firmware version 6A300 or later)
– Offline Maps allow you to select an area you want to access, search, and explore rich information for places to download for use when your iPhone doesn’t have a Wi-Fi or cellular signal
– EV routing improvements give you routes based on real-time EV charger availability for supported chargers
– Option to say “Siri” in addition to “Hey Siri” for an even more natural way to make requests
– Back-to-back requests can be issued without needing to reactivate Siri in between commands (iPhone 11 and later)
Visual Look Up
– Expanded domains in Visual Look Up help you discover similar recipes from photos of food, Maps information from photos of storefronts, and the meaning of signs and symbols on things like laundry tags
– Multiple or single subjects can be lifted from the background of photos and videos and placed into apps like Messages
– Visual Look Up in Video helps you learn about objects that appear in paused video frames
– Visual Look Up for subjects in photos enables you to look up information about objects you lift from photos directly from the callout bar
– State of Mind reflection allows you to log your momentary emotion and daily mood, choose what factors are having the biggest impact on you, and describe your feelings
– Interactive charts give you insights into your state of mind, how it has changed over time, and what factors may have influence such as exercise, sleep, and mindful minutes
– Mental health assessments help you understand your current risk for depression and anxiety and if you might benefit from getting support
– Screen Distance leverages the TrueDepth camera that powers Face ID to encourage you to increase the distance you view your device to reduce digital eye strain and can help reduce the risk of myopia in children
– Sensitive Content Warnings can be enabled to prevent users from unexpectedly being shown images containing nudity in Messages, AirDrop, Contact Posters in the Phone app, and FaceTime messages
– Expanded Communication Safety protections for children now detect videos containing nudity in addition to photos that children may receive or attempt to send in Messages, AirDrop, Contact Posters in the Phone app, FaceTime messages, and the system Photo picker
– Improved sharing permissions give you even more control over what you share with apps, with an embedded photo picker and an add-only Calendar permission
– Link tracking protection removes extra information from links shared in Messages, Mail, and Safari Private Browsing that some websites use in their URLs to track you across other websites, and links still work as expected
– Assistive Access distills apps and experiences to their essential features in Phone and FaceTime, Messages, Camera, Photos, and Music, including large text, visual alternatives, and focused choices to lighten cognitive load
– Live Speech lets you type what you want to say and have it be spoken out loud in phone calls, FaceTime calls, and for in-person conversations
– Personal Voice enables users who are at risk of losing their voice to privately and securely create a voice that sounds like them on iPhone, and use it with Live Speech in phone and FaceTime calls
– Point and Speak in Magnifier Detection Mode uses iPhone to read text out loud on physical objects with small text labels, such as keypads on doors and buttons on appliances
This release also includes other features and improvements:
– Roadside Assistance via satellite lets you contact AAA to help you with vehicle issues when out of Wi-Fi or cellular range (iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max)
– Pets in the People album in Photos surfaces individual pets in the album just like friends or family members
– Photos Album widget lets you select a specific album from the Photos app to appear in the widget
– Item sharing in Find My allows you to share an AirTag or Find My network accessory with up to five other people
– Activity History in Home displays a recent history of events for door locks, garage doors, security systems, and contact sensors
– Grid Forecast in Home shows when your electrical grid has cleaner energy sources available (Contiguous US only)
– Grocery Lists in Reminders automatically group related items into sections as you add them
– Inline PDFs and document scans in Notes are presented full-width, making them easy to view and mark them up
– New Memoji stickers in Keyboard include Halo, Smirk, and Peekaboo
– App Shortcuts in Spotlight Top Hit offer you app shortcuts to your next action when you search for an app
– Redesigned Sharing tab in Fitness provides highlights of your friends’ activity like workout streaks and awards
– Email or phone number sign-in lets you sign into your iPhone with any email address or phone number listed in your Apple ID account
– New drawing tools in Freeform include a fountain pen, watercolor brush, ruler and more to create expressive boards
– Crash Detection optimizations (iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max)
Unity Overhauls Controversial Price Hike After Game Developers Revolt
(Bloomberg) — Video-game tool maker Unity Software Inc. said Monday it’s backtracking on major aspects of a controversial new price hike, telling staff in an all-hands meeting that it’s now considering changes including a cap on potential fees.
Unity, which operates and licenses a suite of video-game development tools called the Unity Engine, set off a firestorm last week when it announced plans to charge customers for every new installation of their game after a certain threshold. The decision triggered widespread protests, leading several video-game makers to say they would boycott Unity until the policy is changed.
Under the tentative new plan, Unity will limit fees to 4% of a game’s revenue for customers making over $1 million and said that installations counted toward reaching the threshold won’t be retroactive, according to recording of the meeting reviewed by Bloomberg. Last week, Chief Executive Officer John Riccitiello delayed an all-hands meeting on the pricing changes and closed two offices after the company received what it said was a credible death threat.
The company apologized to customers on Sunday and said it would be making changes to the pricing policy.
Marc Whitten, a Unity executive, said the company hasn’t yet announced the latest changes because executives are still running them by partners and don’t want to repeat last week’s communications debacle, which led to several clarifications.
One of the most controversial elements of the policy concerned how Unity would track installations of its software. Although the company first said it would use proprietary tools, Whitten said Monday management will rely on users to self-report the data.
In the meeting, Riccitiello emphasized that the new policy is designed to generate more revenue from the company’s biggest customers and that more than 90% of Unity users won’t be affected. Several employees asked during the meeting how Unity would bounce back from what appeared to be a breach of trust. Executives said the company will have to “show, not tell” and handle future communications more carefully.
“I don’t think there’s any version of this that would have gone down a whole lot differently than what happened,” Riccitiello said. “It is a massively transformational change to our business model.”
But, he acknowledged, “I think we could have done a lot of things a lot better.”
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