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Power outages linger for millions as another icy storm looms – CP24 Toronto's Breaking News

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Paul J. Weber And Jill Bleed, The Associated Press


Published Wednesday, February 17, 2021 2:46PM EST

AUSTIN, Texas – Millions of Americans endured another frigid day without electricity or heat in the aftermath of a deadly winter storm as utility crews raced to restore power before another blast of snow and ice sowed more chaos in places least equipped to deal with it.

Nearly 3.4 million customers around the U.S. were still without electricity, and some also lost water service. Texas officials ordered 7 million people – a quarter of the population of the nation’s second-largest state – to boil tap water before drinking it following days of record low temperatures that damaged infrastructure and froze pipes.

The latest storm front was certain to complicate recovery efforts, especially in states that are unaccustomed to such weather – parts of Texas, Arkansas and the Lower Mississippi Valley.

“There’s really no letup to some of the misery people are feeling across that area,” said Bob Oravec, lead forecaster with the National Weather Service, referring to Texas.

The system was forecast to move into the Northeast on Thursday. More than 100 million people live in areas covered by some type of winter weather warning, watch or advisory, the weather service said.

This week’s extreme weather has been blamed for the deaths of more than 30 people, some of whom perished while struggling to keep warm inside their homes. In the Houston area, one family succumbed to carbon monoxide from car exhaust in their garage. Another family died while using a fireplace to keep warm.

Weather-related outages have been particularly stubborn in Oregon, where some customers have been without power for almost a week.

The worst U.S. outages by far have been in Texas, where 3 million homes and businesses remained without power as of midday Wednesday. More than 200,000 additional customers were in the dark in four Appalachian states, and nearly that many in the Pacific Northwest, according to poweroutage.us, which tracks utility outage reports.

The president of the Texas power grid manager, the Electric Reliability Council of Texas, said he hoped many customers would see at least partial service restored by later Wednesday or Thursday.

Dashawn Walker, 33, was thrilled to find the power back on in his Dallas apartment. He stayed at a suburban hotel Tuesday night after being without power since Sunday, but said he was charged $474 for one night.

“It’s crazy,” Walker said. “I mean why would y’all go up on the hotels in the middle of a crisis?”

Water pressure has fallen across the state because lines have frozen, and many residents are leaving faucets dripping in hopes of preventing pipes from freezing, said Toby Baker, executive director of the Texas Commission on Environmental Quality.

Texas Gov. Greg Abbott urged residents to shut off water to their homes, if possible, to prevent more busted pipes and preserve pressure in municipal systems.

The outages in and around Portland, Oregon, affected nearly 150,000 customers nearly a week after a massive snow and ice storm toppled many trees and took out hundreds of miles of power lines.

The damage to the power system was the worst in 40 years, said Maria Pope, CEO of Portland General Electric. At the peak of the storm, more than 350,000 customers in the Portland area were in the dark.

“These are the most dangerous conditions we’ve ever seen in the history of PGE,” said Dale Goodman, director of utility operations, who declined to predict when all customers would have power restored.

Utilities from Minnesota to Texas implemented rolling blackouts to ease the burden on strained power grids. The Southwest Power Pool, a group of utilities covering 14 states, said the blackouts were “a last resort to preserve the reliability of the electric system as a whole.”

The weather also disrupted water systems in several Southern cities, including in New Orleans and Shreveport, Louisiana, where city fire trucks delivered water to several hospitals, and bottled water was being brought in for patients and staff, Shreveport television station KSLA reported.

Power was cut to a New Orleans facility that pumps drinking water from the Mississippi River. A spokeswoman for the Sewerage and Water Board said on-site generators were used until electricity was restored.

In the southwest Louisiana city of Lake Charles, Mayor Nic Hunter said Wednesday that water reserves remained low and local hospitals were faced with the possibility they might have to transfer patients to other areas.

Travel remains ill-advised in much of the United States, with roadways treacherous and thousands of flights cancelled. Many school systems delayed or cancelled face-to-face classes. But staying home carried risks too in places without power.

Authorities said a fire that killed three young children and their grandmother in the Houston area likely was caused by the fireplace they were using to keep warm. In Oregon, authorities confirmed Tuesday that four people died in the Portland area of carbon monoxide poisoning.

The crisis also produced stories of kindness.

In Clinton, Mississippi, Army veteran Evelyn Fletcher has been cooking and delivering meals to sidelined truck drivers, travellers and people staying at hotels after losing power at home.

“They’re stranded, they’re isolated – people are in need of support right now,” Fletcher said.

On Monday, Fletcher made 85 meals. On Tuesday, she made 30 plates, while a local restaurant, T’Beaux’s Crawfish and Catering, cooked 75 plates of shrimp and gumbo that she and other volunteers delivered. And on Wednesday, Fletcher was cooking a pot of turkey noodle soup, hoping to deliver another 70 meals.

“People are worried about more snow,” she said. “We are going to keep people fed and keep them feeling hopeful.”

Bleed reported from Little Rock, Arkansas. Associated Press journalists Gillian Flaccus in Portland, Oregon; Julie Walker in New York; Jake Bleiberg in Dallas; Josh Funk in Omaha, Nebraska; Kevin McGill in New Orleans; Leah Willingham in Jackson, Mississippi; Sean Murphy in Oklahoma City; and Tammy Webber in Fenton, Michigan, contributed to this report.

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Telus prioritizing ‘most important customers,’ avoiding ‘unprofitable’ offers: CFO

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Telus Corp. says it is avoiding offering “unprofitable” discounts as fierce competition in the Canadian telecommunications sector shows no sign of slowing down.

The company said Friday it had fewer net new customers during its third quarter compared with the same time last year, as it copes with increasingly “aggressive marketing and promotional pricing” that is prompting more customers to switch providers.

Telus said it added 347,000 net new customers, down around 14.5 per cent compared with last year. The figure includes 130,000 mobile phone subscribers and 34,000 internet customers, down 30,000 and 3,000, respectively, year-over-year.

The company reported its mobile phone churn rate — a metric measuring subscribers who cancelled their services — was 1.09 per cent in the third quarter, up from 1.03 per cent in the third quarter of 2023. That included a postpaid mobile phone churn rate of 0.90 per cent in its latest quarter.

Telus said its focus is on customer retention through its “industry-leading service and network quality, along with successful promotions and bundled offerings.”

“The customers we have are the most important customers we can get,” said chief financial officer Doug French in an interview.

“We’ve, again, just continued to focus on what matters most to our customers, from a product and customer service perspective, while not loading unprofitable customers.”

Meanwhile, Telus reported its net income attributable to common shares more than doubled during its third quarter.

The telecommunications company said it earned $280 million, up 105.9 per cent from the same three-month period in 2023. Earnings per diluted share for the quarter ended Sept. 30 was 19 cents compared with nine cents a year earlier.

It reported adjusted net income was $413 million, up 10.7 per cent year-over-year from $373 million in the same quarter last year. Operating revenue and other income for the quarter was $5.1 billion, up 1.8 per cent from the previous year.

Mobile phone average revenue per user was $58.85 in the third quarter, a decrease of $2.09 or 3.4 per cent from a year ago. Telus said the drop was attributable to customers signing up for base rate plans with lower prices, along with a decline in overage and roaming revenues.

It said customers are increasingly adopting unlimited data and Canada-U.S. plans which provide higher and more stable ARPU on a monthly basis.

“In a tough operating environment and relative to peers, we view Q3 results that were in line to slightly better than forecast as the best of the bunch,” said RBC analyst Drew McReynolds in a note.

Scotiabank analyst Maher Yaghi added that “the telecom industry in Canada remains very challenging for all players, however, Telus has been able to face these pressures” and still deliver growth.

The Big 3 telecom providers — which also include Rogers Communications Inc. and BCE Inc. — have frequently stressed that the market has grown more competitive in recent years, especially after the closing of Quebecor Inc.’s purchase of Freedom Mobile in April 2023.

Hailed as a fourth national carrier, Quebecor has invested in enhancements to Freedom’s network while offering more affordable plans as part of a set of commitments it was mandated by Ottawa to agree to.

The cost of telephone services in September was down eight per cent compared with a year earlier, according to Statistics Canada’s most recent inflation report last month.

“I think competition has been and continues to be, I’d say, quite intense in Canada, and we’ve obviously had to just manage our business the way we see fit,” said French.

Asked how long that environment could last, he said that’s out of Telus’ hands.

“What I can control, though, is how we go to market and how we lead with our products,” he said.

“I think the conditions within the market will have to adjust accordingly over time. We’ve continued to focus on digitization, continued to bring our cost structure down to compete, irrespective of the price and the current market conditions.”

Still, Canada’s telecom regulator continues to warn providers about customers facing more charges on their cellphone and internet bills.

On Tuesday, CRTC vice-president of consumer, analytics and strategy Scott Hutton called on providers to ensure they clearly inform their customers of charges such as early cancellation fees.

That followed statements from the regulator in recent weeks cautioning against rising international roaming fees and “surprise” price increases being found on their bills.

Hutton said the CRTC plans to launch public consultations in the coming weeks that will focus “on ensuring that information is clear and consistent, making it easier to compare offers and switch services or providers.”

“The CRTC is concerned with recent trends, which suggest that Canadians may not be benefiting from the full protections of our codes,” he said.

“We will continue to monitor developments and will take further action if our codes are not being followed.”

French said any initiative to boost transparency is a step in the right direction.

“I can’t say we are perfect across the board, but what I can say is we are absolutely taking it under consideration and trying to be the best at communicating with our customers,” he said.

“I think everyone looking in the mirror would say there’s room for improvement.”

This report by The Canadian Press was first published Nov. 8, 2024.

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TC Energy cuts cost estimate for Southeast Gateway pipeline project in Mexico

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CALGARY – TC Energy Corp. has lowered the estimated cost of its Southeast Gateway pipeline project in Mexico.

It says it now expects the project to cost between US$3.9 billion and US$4.1 billion compared with its original estimate of US$4.5 billion.

The change came as the company reported a third-quarter profit attributable to common shareholders of C$1.46 billion or $1.40 per share compared with a loss of C$197 million or 19 cents per share in the same quarter last year.

Revenue for the quarter ended Sept. 30 totalled C$4.08 billion, up from C$3.94 billion in the third quarter of 2023.

TC Energy says its comparable earnings for its latest quarter amounted to C$1.03 per share compared with C$1.00 per share a year earlier.

The average analyst estimate had been for a profit of 95 cents per share, according to LSEG Data & Analytics.

This report by The Canadian Press was first published Nov. 7, 2024.

Companies in this story: (TSX:TRP)

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BCE reports Q3 loss on asset impairment charge, cuts revenue guidance

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BCE Inc. reported a loss in its latest quarter as it recorded $2.11 billion in asset impairment charges, mainly related to Bell Media’s TV and radio properties.

The company says its net loss attributable to common shareholders amounted to $1.24 billion or $1.36 per share for the quarter ended Sept. 30 compared with a profit of $640 million or 70 cents per share a year earlier.

On an adjusted basis, BCE says it earned 75 cents per share in its latest quarter compared with an adjusted profit of 81 cents per share in the same quarter last year.

“Bell’s results for the third quarter demonstrate that we are disciplined in our pursuit of profitable growth in an intensely competitive environment,” BCE chief executive Mirko Bibic said in a statement.

“Our focus this quarter, and throughout 2024, has been to attract higher-margin subscribers and reduce costs to help offset short-term revenue impacts from sustained competitive pricing pressures, slow economic growth and a media advertising market that is in transition.”

Operating revenue for the quarter totalled $5.97 billion, down from $6.08 billion in its third quarter of 2023.

BCE also said it now expects its revenue for 2024 to fall about 1.5 per cent compared with earlier guidance for an increase of zero to four per cent.

The company says the change comes as it faces lower-than-anticipated wireless product revenue and sustained pressure on wireless prices.

BCE added 33,111 net postpaid mobile phone subscribers, down 76.8 per cent from the same period last year, which was the company’s second-best performance on the metric since 2010.

It says the drop was driven by higher customer churn — a measure of subscribers who cancelled their service — amid greater competitive activity and promotional offer intensity. BCE’s monthly churn rate for the category was 1.28 per cent, up from 1.1 per cent during its previous third quarter.

The company also saw 11.6 per cent fewer gross subscriber activations “due to more targeted promotional offers and mobile device discounting compared to last year.”

Bell’s wireless mobile phone average revenue per user was $58.26, down 3.4 per cent from $60.28 in the third quarter of the prior year.

This report by The Canadian Press was first published Nov. 7, 2024.

Companies in this story: (TSX:BCE)

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