Que. woman says Air Canada refund took 14 months - CTV News Montreal | Canada News Media
Connect with us

Business

Que. woman says Air Canada refund took 14 months – CTV News Montreal

Published

 on


A Dorval, Que. woman says she spent 14 months fighting with Air Canada over a refund worth about a thousand dollars.

“I was already parting myself with this money, (and telling myself) that I would never see it again,” said Toni Monzione, lamenting the fallout of a summer trip planned for Disney World in Orlando, Florida. She was hoping to go with her grandchildren, but says she saw that plan fall apart days before she was set to leave.

“A couple of days before departure, Air Canada notified us that our return flight was cancelled and they were giving us another flight at another time,” she said.

Monzione says the new flights didn’t work with their carefully planned itinerary. She and her husband, ALDO, pleaded with the airline to be put back on their original flight, she told CTV.

Instead, she says, Air Canada told them they could either take the new flight or cancel the trip.

“Well, I automatically did tell them — if I cancel, will I get a credit? Because I don’t want to lose my tickets, but you haven’t really given me a choice,” she recounted. “They said, ‘don’t worry, we’ll work with you.’”

“Fourteen months later, nothing really happened,” she said.

She says the time she spent waiting, along with the recounted hours she spent on hold, were seriously frustrating.

AIR CANADA RESPONDS

“The customer cancelled the flight after the departure time was changed by 90 minutes,” Air Canada wrote in a statement to CTV News.

“Because it was a non-refundable ticket in a case of a voluntary cancellation such as this, normally it would not be refundable,” the statement continued. “However, after reviewing the matter, as a good will gesture, we are going to make an exception.”

Less than 24 hours later, Monzione got an email from Air Canada.

“So, she issued my credit,” she told CTV. “The credit is $929.63.”

Monzione says she’s still frustrated with the airline’s response.

“When they say, ‘good gesture,’ I disagree,” she said. “A good gesture should have (included) extras, but I don’t want extras. I just want what was mine. My intention was never to cancel. My intention was to make memories with my grandchildren.”

John Gradek, coordinator of the Aviation Management Program at McGill University, said Monzione was right to challenge the airline.

“When Air Canada offered the passenger an alternative flight, it is up to the passenger either to accept or not accept that flight,” he said, adding that Air Canada would be violating industry rules if it decided not to refund her.

He told CTV Monzione’s experience with air travel is a common one, and that getting refunds from airlines is notoriously difficult.

He suggested that people protect themselves by purchasing comprehensive cancellation insurance before they fly. 

Adblock test (Why?)



Source link

Continue Reading

Business

Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

Published

 on

 

TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

Source link

Continue Reading

Business

Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

Published

 on

 

VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

Source link

Continue Reading

Business

Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

Published

 on

 

MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

Source link

Continue Reading

Trending

Exit mobile version