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Restaurateurs speak out against anti-mask patrons mistreating staff – CBC.ca

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Stephen Deere, owner of Modern Steak, says that when it comes to Calgary’s bylaw mandating face coverings in indoor public spaces, he thinks he jinxed himself.

“I was kind of bragging to my friends in the restaurant community that we’ve had almost no problems, at all,” Deere said. “But the last 24 to 48 hours, things have gotten worse.”

Servers at Modern Steak restaurant wear masks, as mandated by the bylaw. In response, one patron took to social media to attempt to trend #BoycottModernSteak online — but Deere said another incident was much more serious.

“Basically, it’s going to move forward in a legal fashion, that’s how bad it was. I can’t talk about it,” he said.

“But that should sound the alarm … we’re at the point that we’re having discussions, if the last 48 hours continue moving forward, we have to actually consider having security in our restaurants to keep our employees safe.”

Calgary council voted earlier this month to keep masks mandatory for now, with an update coming in December. Masks have also been mandatory in Edmonton in public spaces since Aug. 1.

Fines can be issued and AHS has the power to close businesses and restaurants for non-compliance.

“We’re in a democracy, and I believe you have the right to have your opinion and you have the right to protest,” Deere said. “But when you’re taking it out on the front-line workers and retail and hospitality, and they’re feeling threatened up to the point that violence could occur, it’s time to ring the alarm.

“We are not making the rules. We are following the rules.”

Varied experiences

By and large, Ernie Tsu, owner of Trolley 5 on 17th Avenue S.W. in Calgary, said most issues relating to the bylaw are solved at the door before guests enter the brewpub.

But given his role with the Alberta Hospitality Association, he knows restaurants across Alberta have experienced issues. 

“The concerns are related to the bad apples out there that refuse to follow the mandate,” Tsu said. “The people causing issues at restaurants are also the people that are causing issues in malls and any public spaces that they’re deemed to wear a mask in.”

Ernie Tsu, owner of Trolley 5, said people who don’t understand what has been mandated by the government should not frequent local restaurants at this time. (Dave Gilson/CBC)

Brett Ireland, CEO of Bear Hill Brewing — which operates establishments in Banff, Jasper, Calgary and Fort McMurray — said most guests have been compliant with local policies.

“We have had a number of guests who choose not to wear them because they have pre-existing conditions,” Ireland said. “That’s what they tell us, and certainly we’re not in a position to make a judgment on that.”

Ireland said whether or not patrons agree with the mask bylaws from a political standpoint, there are other reasons to comply with the bylaw.

“The other way to look at it for me is, it makes other people more comfortable and therefore more likely to participate in the economy,” Ireland said. “I just don’t see how there’s any net negative to it.”

‘Disgusted and utterly upset’

Deere said his restaurant was already having issues with staffing amidst the pandemic, and harassment from customers has exacerbated that struggle. 

“In our business, many of our hostesses are younger women that are 18 to 22,” he said. “When a larger, older gentleman is threatening them, they don’t come back to work the next day.”

As a born and raised Calgarian, Deere said he was “disgusted and utterly upset” with the behaviour of some patrons — and urged those who disagreed with the bylaw to take their concerns elsewhere.

“Calgary is better than this. We have been known around the world, and definitely in Canada, as one of the friendliest cities,” he said.

“We help people out, we have a western hospitality spirit, and this is how we’re acting? It’s unbelievable that we’ve gone in this direction.”

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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