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Retail frenzy as restrictions eased – Winnipeg Free Press

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Hundreds of Winnipeggers lined up outside multiple retailers across the city, with one shopper bellowing triumphantly: “It doesn’t even feel like a pandemic anymore — it’s Boxing Day 2.0!”

As the province eased public-health orders to allow the sale of non-essential items this weekend, parking lots filled up quickly Saturday morning.

Shoppers didn’t let the biting snow showers or even the mandated 25-per-cent capacity limits stop them from waiting outside storefronts for hours on end, before they could get in. Malls remained busy well into the evening, with larger outlets allowing up to 250 people at a time.

“Honestly,” Darrien Drewyer told the Free Press, as he queued up outside the Winnipeg IKEA with his young son to pick up a new chair, “I’ve been waiting for this for like months now.”

Drewyer — like all of Manitoba — hasn’t been able to shop for anything but groceries, pharmaceuticals or other essentials since mid-November, when the province enforced strict Code Red measures to curb the spread of COVID-19.

At Polo Park, a security guard said he’d never seen this many cars stacked across the space in tight rows in the many years he’s worked at the mall. “It’s madness,” he said.

“We couldn’t do a lot of Christmas shopping or even Boxing Day or Black Friday properly,” said Nicole Julien, waiting outside the Grant Park Winners outlet.

“I guess this is our chance now because the government finally said you can do it,” chimed in Julien’s boyfriend Henry Siloam, who wanted to purchase a pair of T-shirts he saw at a special in-store discount.

While most other large retailers, such as Costco, Toys”R”Us, Best Buy and Sport Chek were also chock full of customers, independent and small stores did not see the same level of foot traffic.

Just a few steps next to the busy Winners outlet in Grant Park Shopping Centre, which touts up to 70 different storefronts, Northern Reflections and other such outlets appeared barren.

Used DVD store Entertainment Exchange was relatively occupied with customers, however. At one point Saturday afternoon, at least 12 people were waiting to enter, while several others were already glancing over the CDs inside.

“I’m sure the larger businesses are extremely happy with this,” said Jonathan Alward, Manitoba director for the Canadian Federation of Independent Business. “But I just wish people would understand that it might actually be safer and even quicker to go support a small business instead of going off to an IKEA instantly.”

Alward hopes, “once people have gotten things out of their system in the following days,” retailers could look calmer. He thinks a lot of it comes from having more than two months of pent-up cabin fever since restrictions were implemented.

According to the newly relaxed public-health orders, all businesses are allowed to reopen and sell anything they’d like, if they’re enforcing strict capacity limits, physical distancing guidelines and mask policies. Restrictions have not been eased for northern Manitoba communities.

The new rules have effectively closed all loopholes that emerged from a repeatedly changed provincial list of “essential” items, which advocates and business owners have argued impacted independent companies more than big-box stores. Smaller shops relied far more on curbside pickups, delivery and online sales — without necessarily having the infrastructure to match larger chains.

Announcing the measures Thursday, chief public health officer Dr. Brent Roussin said the new rules are meant to “allow increased personal connections, support the well-being of Manitobans… and allow struggling small businesses to get a chance at opening.”

“It all depends on Manitobans,” said Roussin of the current orders that will last at least three weeks. “If we start seeing transmission of COVID-19 again, we’re not going to be able to further reopen.”

Looking at the lineups across the provincial capital on the first day of reopenings, Lisa Malbranck of Diamond Gallery isn’t sure if that messaging has come across for Manitobans.

“You know, they’ve talked so much about this ‘spirit’ of the orders,” she said Saturday. “To me this doesn’t really seem like the spirit of the order when you’re running off and flocking so quickly to the bigger stores.”

At her own store, Malbranck did not see any lineups. Save for the occasional walk-in customers, most people came in after they’d already booked an appointment.

“At the end of the day,” she said, “I just want our community to come together and support the ones these orders are really there for, as we return to some sense of normal again.”

Twitter: @temurdur

Temur.Durrani@freepress.mb.ca

Temur Durrani
Reporter

Temur Durrani reports on the economic impact of the coronavirus pandemic for the Winnipeg Free Press. Funding for this Free Press reporting position comes from the Government of Canada through the Local Journalism Initiative.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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