Connect with us


Rogers customers growing increasingly frustrated on 3rd day without cell, internet service –



After waiting hours on hold to speak with a Rogers representative, Rosanna Minicucci is still no closer to finding out when her landline, internet and TV service might be restored.

“I stayed five hours on hold, on the line. People are obviously calling — there are obviously a lot of people out there still with no service,” Minicucci, who lives in Vaughan, north of Toronto, said.

She is one of a number of Rogers customers who told CBC News they’re still struggling to use their phones, internet and other Rogers services more than 48 hours after Friday’s nationwide outage caused major disruptions, including to 911 lines and banking services.

Is your internet or phone still not working following the Rogers network outage? We want to hear from you. Send an email to

In a statement on Sunday afternoon, Rogers said its networks and systems were “close to fully operational,” with service restored to “the vast majority” of customers.

“We are aware that some customers continue to experience intermittent challenges with their services,” Rogers said.

The company did not answer questions about how many customers were still facing issues. It said its technical teams were working to resolve the remaining issues, and affected customers would receive credits on their accounts. Rogers has not said what the amount of the credit would be.

Earlier, it blamed the outage on a maintenance update that caused some of its routers to malfunction early Friday morning.

WATCH | Rogers CEO apologizes for massive service outage, blames maintenance update: 

Rogers CEO apologizes for massive service outage, blames maintenance update

5 hours ago

Duration 1:52

Rogers CEO Tony Staffieri apologized for a lengthy network outage that affected customers across the country and blamed it on a network system failure following a maintenance update in its core network.

Some Rogers customers who have been waiting more than two days for service restoration say they are unhappy with the company’s lack of communication and are now considering switching providers.

  • Have a question or something to say? Email: or join us live in the comments now.

With her internet down on Friday, Minicucci was unable to work from home as she usually does, and on Sunday afternoon, she was uncertain about whether her service would be restored in time for work on Monday morning.

“Will I stay with Rogers? How can I? I don’t trust their service,” she said.

Jen Dieleman, a DoorDash driver in London, Ont., said she was unable to work on Friday or Saturday because her Rogers cellphone couldn’t connect to the app that drivers use to pick up and deliver orders. Her service was still spotty on Sunday, she said.

“I’m out trying to work right now, and it’s still glitching and having issues,” Dieleman said, adding that she had missed out on picking up orders due to issues with her cellphone data.

In Whitby, northeast of Toronto, Justine Creagmile and her parents are still waiting for their home phone, internet and cable to resume working — even though service has been restored for their neighbours.

“It’s absolutely frustrating, honestly,” she said. “We’re all connected to the same wiring. How is theirs working and ours isn’t?”

Creagmile said her family has had “absolutely no luck” in trying to troubleshoot their issues with Rogers via phone and social media, and their future as Rogers customers will “depend on what Rogers is going to do to rectify the problem.”

Friday’s outage left businesses across the country unable to process debit card payments, including this coffee shop in Thunder Bay, Ont. (Matt Fratpietro/CBC)

Service resuming but patchy

Other customers told CBC News that their service appeared to be returning on Sunday afternoon, but it remained patchy.

Adriano Burgo said the Wi-Fi at his house in London, Ont., had “slowed down immensely,” while his cellphone calls were dropping intermittently and he was unable to send texts.

He described Rogers’ communication with its customers about the ongoing issues as “very poor,” but he was unsure if he would switch providers.

“My problem is it’s such a monopoly market, especially in London,” he said. “We don’t really have many options when it comes to internet and cable.”

Rogers’ issues were also affecting other companies that rely on its network, including internet provider TekSavvy, which was advising its customers in Ontario and Quebec of ongoing issues on Sunday afternoon.

In a statement, TekSavvy vice-president Andy Kaplan-Myrth said thousands of customers were still reporting slow or intermittent internet speeds, or were having difficulty connecting to the internet at all.

The company recommended customers try rebooting their modem and contacting TekSavvy if problems continued.

Ottawa orders meeting with telecom bosses

Industry Minister François-Philippe Champagne is to meet with Rogers CEO Tony Staffieri and other telecom company leaders on Monday “to discuss how important it is to improve the reliability of the networks across Canada,” according to a statement from Champagne’s office.

The statement did not provide any details about which other companies’ executives would be attending the meeting.

Champagne called the outage “unacceptable” and said he had expressed that view directly to Staffieri, his office said.

Have questions about this story? We’re answering as many as we can in the comments.

Adblock test (Why?)

Source link

Continue Reading


Oil Jumps On Massive Crude Inventory Draw –



Oil Jumps On Massive Crude Inventory Draw |

Irina Slav

Irina Slav

Irina is a writer for with over a decade of experience writing on the oil and gas industry.

More Info

Trending Discussions

Premium Content


Crude oil prices moved higher today, after the Energy Information Administration estimated a draw in oil inventories of 7.1 million barrels for the week to August 12.

This compared with a build of 5.5 million barrels reported for the previous week. A day earlier, the American Petroleum Institute estimated a modest crude draw of 448,000 barrels for the week to August 12.

In gasoline, the EIA estimated an inventory draw of 4.6 million barrels for last week, which compared with a 5-million-barrel decline for the previous week.

Gasoline production averaged 10 million bpd last week, which compared with 10.2 million bpd during the previous week.

In middle distillates, the EIA reported an inventory build of 800,000 barrels, which compared with a much needed build of 2.2 million barrels for the previous week as inventories have fallen to critical levels.

Middle distillate production averaged 5.1 million barrels daily, compared with 5.1 million bpd for the previous week.

Oil prices hit the lowest in six months earlier this week but recovered after the API report as it suggested demand for oil remained stable despite the challenging economic situation.

At the time of writing, Brent crude was trading at $92.47 per barrel, with West Texas Intermediate changing hands for $87.01 per barrel.

“A drawdown of U.S. gasoline stockpiles for a second straight week has reassured investors that demand is resilient, prompting buys,” one oil analyst from Fujitomi Securities told Reuters this week.

“Still, the oil market is expected to stay under pressure, with fairly high volatility, due to worries over a potential global recession,” Kazuhiko Saito added.

The volatility is being fed also by continued uncertainty about the Iran nuclear deal, after Iran sent a written response to the EU’s latest proposal with Iranian media suggesting it won’t accept it as is.

Another factor fuelling price volatility are the latest oil demand figures from China, which were weaker than many expected.

By Irina Slav for

More Top Reads From

Download The Free Oilprice App Today

Back to homepage


Trending Discussions


Related posts

Adblock test (Why?)

Source link

Continue Reading


Airbnb to roll out new 'anti-party' technology in Canada, U.S. – CBC News



Airbnb says it will use new methods to spot and block people who try to use the short-term rental service to throw a party.

The company said Tuesday it has introduced technology that examines the would-be renter’s history on Airbnb, how far they live from the home they want to rent, whether they’re renting for a weekday or weekend and other factors.

Airbnb said the screening system that it is rolling out for listings in Canada and the United States has been tested since last October in parts of Australia, where it produced a 35 per cent drop in unauthorized parties.

The San Francisco-based company said the technology is designed to prevent a customer’s request for reservation from ever reaching the host of the property involved. Airbnb said people blocked from renting an entire home might be able to book a single room because the host is more likely to be around.

Worldwide party ban implemented in 2020

Airbnb has been under growing pressure to clamp down on parties since 2019, when a Halloween house party in a San Francisco suburb ended with five people dead in a shooting.

The following year, Airbnb announced a worldwide party ban at its listings and banned people under 25 from renting an entire house near their home unless they had a record of positive reviews on the site.

In 2020, the company suspended more than 40 listings in Ontario alone, targeting hosts who had received warnings, complaints, or had otherwise violated company’s party policy in the year prior.

Last October, a municipality in Quebec temporarily suspended short-term listings when an Airbnb party attracted over 500 attendees. 

The party ban was initially cast as a temporary health measure during the pandemic, as more people moved from bars and clubs into rented homes, but was made permanent in June.

Adblock test (Why?)

Source link

Continue Reading


Hudson's Bay to resurrect discount retail chain Zellers – CBC News



Canadian department store Zellers hopes to make a comeback next year, a decade after the discount chain shuttered most of its locations.

Hudson’s Bay Co. says Zellers will debut a new e-commerce website and expand its brick-and-mortar footprint within select Hudson’s Bay department stores across the country in early 2023.

  • What do you remember about shopping at Zellers? Let us know in an email to

The company says the relaunched Zellers will offer “a digital-first shopping journey that taps into the nostalgia of the brand.”

In an email to CBC News, a spokesperson for Hudson’s Bay did not confirm where the new Zellers stores will be located.

Initial inventory will include housewares, furniture and toys, with apparel to be introduced later in the year. The company also plans to launch a private brand, according to the release.

Lawsuit over Zellers brand ongoing

The return of Zellers comes as soaring inflation drives consumers to discount retailers in search of lower prices. It follows Tuesday’s announcement from Hudson’s Bay that outdoor gear retailer MEC will open shops in three Bay department store locations this fall.

It also comes amid an ongoing lawsuit over a Quebec family’s use of the Zellers brand.

The Moniz family is behind various recent trademark applications and corporate registries, including Zellers Inc., Zellers Convenience Store Inc. and Zellers Restaurant Inc.

In a statement of claim filed last fall, HBC accused the Moniz family of trademark infringement, depreciation of goodwill and so-called passing off — the deceptive marketing or misrepresentation of goods.

Bruce Winder, a Toronto-based retail analyst, said he believes the Zellers revival is partly a reaction to the lawsuit.

“They need to demonstrate that they are still interested in the brand and there’s no better way to do that than actually open some stores,” Winder said.

Mixed reaction from consumers, retail strategists

A Zellers storefront announces its closure in 2013. Consumers and retail strategists offered mixed reactions after the Hudson’s Bay Company announced it will resurrect the discount chain this year. (CBC)

CBC News heard a range of responses from consumers with fond — and not-so-fond — memories of shopping at Zellers. Some are hoping for the return of the in-store restaurant and the brand’s mascot, Zeddy.

Others expressed hope that Zellers could compete with big-box stores such as Walmart and Giant Tiger.

“I always thought the Zellers was the store that catered to everyone, and I was very disappointed to see it go,” said Diane, a longtime resident of Toronto’s Richmond Hill neighbourhood.

“And then we had Target. It didn’t meet up to the Zellers standards. I would love to see it come back. I think it would service a lot of people from different incomes.”

Others recalled bad customer service experiences, a shortage of advertised products and understaffed stores. Some expressed concern that the store wouldn’t carry locally made products.

Mark Satov, a strategy adviser at Toronto-based Satov Consultants who worked with Zellers in the past, is cautiously optimistic about the brand’s resurrection. 

“They probably have to spend a little less to resurrect this brand than to create a new brand,” he said. 

Satov added that he doesn’t think the brand has a negative connotation among consumers — but it wasn’t a successful business, which is why it was sold, he said.

“I think it’s an OK move. I’m not sure that this is going to be a home run, but let’s see.”

Others have lower expectations. While the move is meant to capitalize on consumers’ nostalgia for the Zellers brand, many will associate the company with a negative shopping experience, according to Craig Patterson, the founder and publisher of retail media site Retail Insider.

“I think people are just excited to get something that was in their lives in the past, and that could be almost anything. But I’m not sure if this Zellers move is going to be a positive one long term for Hudson’s Bay,” Patterson said. “It really remains to be seen in how it’s executed.”

“I think that there is going to be an uphill battle in developing this new brand and creating these shops and stores, as well as this entire new e-commerce division for the Hudson Bay Company, which is, again, an expansion for that company.”

Most stores closed by 2013

Hudson’s Bay launched a pop-up Zellers shop inside Hudson’s Bay department stores in Burlington, Ont., and Anjou, Que., in 2021. (Anis Heydari/CBC)

The Zellers department store was founded in 1931 and acquired by HBC in 1978.

It operated as the discount division of its flagship Hudson’s Bay department stores, with the slogan “Where the lowest price is the law.”

The store hit its peak of about 350 locations in the late 1990s, before losing ground to big-box competitors such as Walmart.

In 2011, HBC announced plans to sell the majority of its remaining Zellers leases to Target Corp., closing most stores by 2013.

The retailer kept a handful of Zellers locations open as liquidation outlets until 2020.

The company launched a pop-up Zellers shop inside Hudson’s Bay department stores in Burlington, Ont., and Anjou, Que., in 2021.

Adblock test (Why?)

Source link

Continue Reading