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Rogers outage: service slowly starting to recover across Canada | CTV News – CTV News Toronto

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Rogers says its wireless and internet services “are starting to recover” after a day-long outage across wide swathes of Canada.

A Rogers spokesperson told CP24 that engineers and technicians were “working hard to get everyone back online as quickly as possible.”

“As our services and traffic volumes return to normal, we will continue to keep our customers updated.”

Rogers CEO Tony Staffieri said the company could not say exactly when that moment would come.

“We don’t yet have an ETA on when our networks will be fully restored but we will continue to share information with our customers as we restore full service.”

The firm did not say what caused their service to go down on Friday but Staffieri said they would investigate “the root cause of this outage.”

Also on Friday evening, a senior spokesperson for Rogers told CTV News Toronto they would be “proactively crediting all customers” for their trouble with details to be announced later.

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When is Rogers going to be fixed?

Federal Innovation Minister Francois Phillippe Champagne told CP24 on Friday night he had word that “that suggests that some service may have been re-established.”

But he said the network was not fully operational yet and the length of the outage was not acceptable.

“This is obviously unacceptable we will be investigating that to make sure it does not happen again.”

He said the Canadian Radio-television and Communications Commission would meet with Rogers leadership on Saturday.

Elsewhere in the federal government, intelligence analysts told Public Safety Minister Marco Mendicino that they believed the outage was not caused by an external cyberattack.

There have been widespread implications of the outage in Ontario, including for people trying to call 911. 

Multiple police departments said Friday morning that people may have trouble accessing emergency services over the phone.

Metrolinx warned customers that GO Transit tickets can’t be purchased using debit or credit payments.

Toronto concert venues urged patrons to print out physical copies of tickets because many virtual ticket reading applications are out of service due to the outage.

Toronto’s Hospital for Sick Children said the outage caused disruptions with their virtual appointment system, stating impacted patients would be contacted to rebook appointments. 

Scarborough Health Network in Toronto is asking all physicians and staff who are currently on call to come in for their shift until the disruption is solved. Many users have taken to social media to source information on the situation.

Toronto pop superstar The Weeknd announced that his tour stop at Rogers Centre has been postponed to a later date “due to service outages impacting venue operations.”

“Information on a new show date will be shared as soon as possible,” a statement read. “All tickets will be honoured for the new date. We understand how disappointing this is and apologize for the inconvenience.”

In April 2021, Rogers experienced a country-wide outage that saw many unable to place calls, send text messages, or access their internet browers. The communications company attributed this outage to a software issue.

In a tweet Friday morning, Bell said their customers may be experiencing issues while trying to call or text Rogers customers. 

“The Bell network is operational and calls and texts between Bell customers or to other providers are not impacted,” the company said. CP24 is a division of Bell Media.

Telus issued a similar statement, tweeting “The network outage affecting Rogers customers is not impacting TELUS Internet, home phone or wireless infrastructure.”

Interac said in a statement that the outage has also affected its online services.

“There is currently a nationwide communications outage with a network provider which is impacting the availability of INTERAC services,” Interac said on Friday.

Telus issued a similar statement, tweeting “The network outage affecting Rogers customers is not impacting TELUS Internet, home phone or wireless infrastructure.”

Many retailers and businesses are also facing trouble trying to accept payments because Interac, which processes electronic financial transactions, said its online and checkout debit offerings and e-transfer services are impacted.

“There is currently a nationwide communications outage with a network provider which is impacting the availability of INTERAC services,” Interac said on Friday.

Downdetector, a website that tracks outages, showed people started reporting problems with Rogers’ service around 4:30 a.m. EDT and by 7 a.m. 20,000 reports had been logged.

Customers in Toronto, Kitchener, Moncton, Ottawa and Mississauga logged the most reports on the website with 45 per cent saying they were experiencing a total blackout, 29 per cent seeing issues with mobile internet and 26 per cent facing landline internet problems.

Downdetector also showed spikes in outage reports for independent service providers like TekSavvy, who often piggyback onto Rogers’ network.

TekSavvy said in a tweet that it was being impacted by the outage and having trouble with contact centre phone lines, but had no estimate for when there could be a resolution.

“The outage is illuminating the general lack of competition in telecommunications in Canada,” said Vass Bednar, executive director of McMaster University’s master of public policy program.

The country’s telecom sector is dominated by three large carriers — Rogers, BCE Inc. and Telus Corp. — and their hold on the industry has long been a concern of academics, who have called for regulators to increase competition for mobile and internet services in Canada.

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Stable weather allows fire crews to focus on containment of B.C. wildfires

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Crews battling the wildfire that has forced the evacuation of more than 500 properties in British Columbia’s southern Okanagan are taking advantage of calm winds and stable conditions to bolster fire lines.

The BC Wildfire Service says the the wildfire covers 68 square kilometres southwest of Penticton, with most of the recent growth due to planned ignitions needed to create the control lines.

An update from the wildfire service says newly created control lines are “holding well.”

It says a key objective is to continue mop-up work along Highway 3A in an effort to reopen the route connecting Keremeos and the evacuated community of Olalla with towns further north.

Crews are keeping a close eye on weather conditions as a storm approaches from Washington state, bringing showers later this week and possible lightning strikes on Wednesday.

The wildfire service has recorded 564 blazes since the season began, 58 of them in the last seven days, and lists the fire danger rating as high to extreme on Vancouver Island, the entire B.C. coast and across the southern quarter of the province.

Of the eight wildfires of note currently burning in the Kamloops and Southeast fire centres, only the blaze near Penticton continues to keep residents out of their homes.

None of the other seven have grown significantly in recent days and the wildfire service website says the roughly three-square-kilometre fire in grasslands northwest of Kamloops is now listed as “being held,” allowing crews to finish building control lines.

Wildfires of note are either highly visible or pose a threat to people or properties.

This report by The Canadian Press was first published Aug. 9, 2022.

 

The Canadian Press

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Warrant issued for man in Amber Alert, Saskatchewan children believed to be in U.S.

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REGINA — Saskatchewan RCMP say an arrest warrant has been issued for a convicted sex offender at the centre of an Amber Alert for two children.

Police say seven-year-old Luna Potts and eight-year-old Hunter Potts, along with their mother, are believed to be in South Dakota with 50-year-old Benjamin Martin Moore.

“We are very concerned about the well-being of those children,” RCMP Chief Supt. Tyler Bates said Tuesday.

“We feel they are in danger.”

Bates said Moore has a history of sexual offences against children and was previously convicted of sexual interference with a minor.

Moore now faces a charge of failing to report information within seven days of changing his address, which is required for convicted sex offenders.

RCMP said Moore was being investigated by social services when he left with the children and their mother.

Officers went last week to their home in Eastend, southwest of Regina, to question Moore but found it abandoned.

Police issued the Amber Alert on Monday evening for the girl and boy. Bates said RCMP enacted the alert after social services received an apprehension order for the children.

Bates did not say why police believe Moore crossed the border into the United States, but said RCMP were looking to extend the Amber Alert into South Dakota.

Moore is described as being five feet 10 inches tall and weighing 200 pounds with black hair.

Police also said Moore, the children and their mother may be travelling in a 2015 dark blue Chevrolet Equinox with the Alberta licence plate CGC 2492.

Police have received a slew of tips in the case.

Bates said officers have also been contacted by a person who is believed to be a victim and encouraged any others to come forward.

Court records show Moore was convicted in 2009 for sexual interference of a minor. He was sentenced in Regina provincial court to two years and two months in prison.

Records also say he served another three months in jail in 2011 after he was convicted of breaching a recognizance order.

This report by The Canadian Press was first published Aug. 9, 2022.

 

Mickey Djuric, The Canadian Press

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Senegalese diplomat arrested by Quebec police owed former landlord more than $45,000

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MONTREAL — The detention and alleged beating of a Senegalese diplomat by Quebec police last week occurred while a bailiff was attempting to seize property at her residence in connection with a court judgment against her.

Quebec’s rental board in June ordered Oumou Kalsoum Sall to pay a former landlord more than $45,000 for damage to a furnished home she occupied from Nov. 1, 2018, to Oct. 31, 2020. The tribunal found that she caused flooding that led to structural damage and that her use of the property forced its owner, Michel Lemay, to replace most of his furniture.

“The pictures speak for themselves,” Anne A. Laverdure, an administrative judge, wrote in her ruling. “The furniture is full of cockroaches. Pieces of furniture are scratched and scuffed. Some are missing. Everything is dirty.”

Laverdure awarded Lemay almost $13,500 for structural damage to the home and $23,000 to replace furniture. The administrative judge awarded Lemay another several thousand dollars for other damages.

Court records show that the debt was not paid and that a bailiff went to Kalsoum Sall’s residence in Gatineau, Que., across the river from Ottawa, on Aug. 2 to seize property in connection with the debt.

Kalsoum Sall is a first counsellor at the embassy of the Republic of Senegal in Ottawa, according to a federal government database of foreign delegations. The Senegalese Ministry of Foreign Affairs has claimed that the diplomat had to be hospitalized after being handcuffed and beaten by police.

Quebec’s independent police watchdog said Monday it opened an investigation into the incident. Gatineau police have said that they were called to the residence to assist a bailiff and that they arrested a woman with diplomatic status after she allegedly hit a police officer in the face, adding that she was tackled to the ground after allegedly biting another officer.

Global Affairs Canada has described the incident as “unacceptable,” adding that the 1961 Vienna Convention on Diplomatic Relations — which Canada has signed — gives diplomats immunity from any form of detention or arrest.

Gilles Rivard, a former Canadian ambassador to the United Nations and to Haiti, said that while he doesn’t know exactly what happened during the Aug. 2 incident, some diplomats can be aggressive because they believe there will be no consequences for their actions.

“They can be aggressive because they know that they have immunity, so they believe that they can do whatever they want,” he said in an interview Tuesday.

While police are not officially supposed to arrest a diplomat, Rivard said, it’s possible a police officer might handcuff an individual while they wait to confirm the person’s diplomatic status.

“But if after that, that person shows that she is a diplomat, or he is a diplomat, normally they have to be released,” he said.

In 2001, a Russian diplomat struck and killed a woman while driving in Ottawa. The Canadian government asked Russia to waive the diplomat’s immunity so he could be charged in Canada, but Russia refused, Rivard said, adding that Canada’s only option in that case was to expel the diplomat.

Rivard said he doesn’t think the Aug. 2 incident is serious enough to damage Canada’s very good relationship with Senegal.

The Senegalese Embassy in Ottawa did not immediately respond to an emailed request for comment Tuesday afternoon. A call to the embassy was not answered.

This report by The Canadian Press was first published Aug. 9, 2022.

 

Jacob Serebrin, The Canadian Press

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