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Rogers promises investment to avoid future network outages – CBC News

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Rogers Communications has pledged to make the investments needed to avoid massive outages of the kind that crippled customer communications across Canada last week.

The Canadian telecom operator will also take steps to ensure that 911 and essential services will be reachable if another outage occurs, Chief Executive Tony Staffieri said in a letter on Wednesday.

“You have my personal commitment that Rogers will make every change and investment needed to help ensure that it will not happen again,” Staffieri said, without providing further details or a specific dollar amount of investment.

Rogers has come under pressure from the Canadian government, customers and politicians over last Friday’s unprecedented glitch that lasted 19 hours.

In a 2009 report, the Emergency Services Working Group said telecom providers would ensure access to 911 for handsets that were uninitiated, unregistered, active, lapsed or unsubscribed.

‘Such an inconceivable thing’

But it made no provision for a scenario where a provider failed completely, said Matthew Gamble, vice-chair of the Internet Society.

“All of the scenarios assume the provider is working,” he said. “It’s such an inconceivable thing that their entire network would fail. It’s not something we plan for.”

What is needed, he added, is a requirement allowing phones to tap into another network to connect to 911 if the user’s provider suffers an outage.

Rogers, which has about 10 million wireless subscribers and 2.25 million retail internet subscribers, said on Tuesday it would be crediting customers with the equivalent of five days service following the outage.

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S&P/TSX composite up more than 100 points, U.S. stock markets mixed

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TORONTO – Canada’s main stock index was up more than 100 points in late-morning trading, helped by strength in base metal and utility stocks, while U.S. stock markets were mixed.

The S&P/TSX composite index was up 103.40 points at 24,542.48.

In New York, the Dow Jones industrial average was up 192.31 points at 42,932.73. The S&P 500 index was up 7.14 points at 5,822.40, while the Nasdaq composite was down 9.03 points at 18,306.56.

The Canadian dollar traded for 72.61 cents US compared with 72.44 cents US on Tuesday.

The November crude oil contract was down 71 cents at US$69.87 per barrel and the November natural gas contract was down eight cents at US$2.42 per mmBTU.

The December gold contract was up US$7.20 at US$2,686.10 an ounce and the December copper contract was up a penny at US$4.35 a pound.

This report by The Canadian Press was first published Oct. 16, 2024.

Companies in this story: (TSX:GSPTSE, TSX:CADUSD)

The Canadian Press. All rights reserved.

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S&P/TSX up more than 200 points, U.S. markets also higher

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TORONTO – Canada’s main stock index was up more than 200 points in late-morning trading, while U.S. stock markets were also headed higher.

The S&P/TSX composite index was up 205.86 points at 24,508.12.

In New York, the Dow Jones industrial average was up 336.62 points at 42,790.74. The S&P 500 index was up 34.19 points at 5,814.24, while the Nasdaq composite was up 60.27 points at 18.342.32.

The Canadian dollar traded for 72.61 cents US compared with 72.71 cents US on Thursday.

The November crude oil contract was down 15 cents at US$75.70 per barrel and the November natural gas contract was down two cents at US$2.65 per mmBTU.

The December gold contract was down US$29.60 at US$2,668.90 an ounce and the December copper contract was up four cents at US$4.47 a pound.

This report by The Canadian Press was first published Oct. 11, 2024.

Companies in this story: (TSX:GSPTSE, TSX:CADUSD)

The Canadian Press. All rights reserved.

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S&P/TSX composite little changed in late-morning trading, U.S. stock markets down

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TORONTO – Canada’s main stock index was little changed in late-morning trading as the financial sector fell, but energy and base metal stocks moved higher.

The S&P/TSX composite index was up 0.05 of a point at 24,224.95.

In New York, the Dow Jones industrial average was down 94.31 points at 42,417.69. The S&P 500 index was down 10.91 points at 5,781.13, while the Nasdaq composite was down 29.59 points at 18,262.03.

The Canadian dollar traded for 72.71 cents US compared with 73.05 cents US on Wednesday.

The November crude oil contract was up US$1.69 at US$74.93 per barrel and the November natural gas contract was up a penny at US$2.67 per mmBTU.

The December gold contract was up US$14.70 at US$2,640.70 an ounce and the December copper contract was up two cents at US$4.42 a pound.

This report by The Canadian Press was first published Oct. 10, 2024.

Companies in this story: (TSX:GSPTSE, TSX:CADUSD)

The Canadian Press. All rights reserved.

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