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Rogers says services mostly restored after daylong outage left millions offline – CBC News

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Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems.

Some individual users saw their internet connections and cellphones come back to life Friday evening, and an update sent to CBC’s IT department said the problem in Rogers’s “core network … looks to have recovered.” 

In an update Saturday morning, posted to Twitter, Rogers said it has now restored services for the “vast majority of our customers” and that its technical teams are working hard to ensure that the remaining customers are back online as quickly as possible.

The Toronto-based company has offered no timeline for when service may be restored to all customers.

Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologizes for the service interruption. He gave no explanation for the outage or how many customers were affected.

The outage began some time early Friday morning; throughout the day the company said little about its cause or when it might end. 

“We don’t understand how the different levels of redundancy that we build across the network coast to coast have not worked,” said Kye Prigg, Rogers’ senior vice-president of access networks and operations, on CBC’s Power & Politics.

“We are working very, very hard on making sure that we get everything running as soon as possible,” he told host Catherine Cullen.

WATCH | Rogers ‘close’ to finding source of problem: 

Rogers unsure when service will return after nationwide outage

2 days ago
Duration 5:20

Rogers senior vice-president Kye Prigg says the company is examining the root cause of an issue that left millions of Canadians without cellular service on Friday, but cannot at this time give an estimated time for ‘full recovery of the networks.’

The company has approximately nine million wireless customers and just shy of three million on the cable and internet side of the business.

Responding to questions about compensation, Rogers said earlier that it would be “proactively crediting all customers” — but did not provide further details. 

There is “no indication” the outage is due to a cyberattack, according to a statement from Canada’s electronic spy agency, the Communications Security Establishment.

The U.S.-based cybersecurity firm Cloudflare agreed with that assessment, saying in a in a blog post that the outage was likely “an internal error.”

Whatever the reason, the impact has been dramatic. Internet monitoring watchdog group Netblocks.org reported that total internet traffic in Canada was at 75 per cent of its normal level on Friday morning. 

Rogers-owned flanker brands like Fido and Chatr also went offline, as did services not directly controlled by Rogers, such as emergency services, travel and financial networks.

WATCH | Not a cyberattack, government official says: 

Rogers outage doesn’t appear to be a cyberattack: government official

23 hours ago
Duration 7:25

‘At this point, I think we can reassure Canadians that this is not a cyberattack,’ said Parliamentary Secretary Greg Fergus of Rogers’ Canada-wide outage, citing early analysis from the Communications Security Establishment.

Debit payment services have also been interrupted.

“A nationwide telecommunications outage with a network provider … is impacting the availability of some Interac services,” a spokesperson for Interac confirmed to CBC News.

“Debit is currently unavailable online and at checkout. Interac e-transfer is also widely unavailable, impacting the ability to send and receive payments.”

Bell confirmed that it is having no issues on its network, although it says customers are having difficulties connecting to anything on a Rogers network.

“The Bell network is operational and calls and texts between Bell customers or to other providers are not impacted,” the company said on Twitter.

Telus networks were also working normally.

CBC’s radio station in Kitchener, Ont., went offline and off the air as a result of the outage.

The Toronto Police Service tweeted that Rogers customers in that city were having trouble connecting to 911, but stressed that the 911 service itself was working properly, as long as people weren’t calling from a Rogers-affiliated device.

“We are working to resolve these issues,” the force said.

Other emergency services reported a similar status.

“Although Rogers is experiencing a nationwide outage, our tests have shown 911 is still working,” a spokesperson for the Fredericton Police Service told CBC News.

Officials in Winnipeg and Vancouver also stressed that emergency services are operational, but people on the Rogers network can’t seem to access them.

Under Canadian Radio-television and Telecommunications Commission (CRTC) rules in place since 2017, telecom networks are supposed to ensure that cellphones are able to contact 911 even if they do not have service.

Canada’s telecom regulator did not immediately reply to a request from CBC News as to whether the 911 problems seen Friday are in breach of those rules. In a tweet, the CRTC said it also doesn’t have reliable phone service due to the Rogers outage.

WATCH | Here’s what regular Canadians told us: 

Major Rogers outage hits businesses, customers across Canada

1 day ago

Duration 1:46

Rogers customers were caught off guard by Friday’s massive outage involving both mobile and internet networks, which also caused widespread disruption for banks, businesses and some emergency services across Canada.

Outage ‘incomprehensible’ 

They aren’t the only ones. Ordinary Canadians told CBC News on Friday that the outage is unacceptable.

“This can’t happen again without changes being made,” said Torontonian Andrew Revai. “People can tweet all the memes they want about losing connectivity but how will Rogers keep this from happening again?”

Ottawa resident Robert Hubscher said “it’s incomprehensible” that a company as big as Rogers could have an outage this widespread for this long.

He uses Rogers for his cellphone and home internet, and said he’s glad he has some services with other companies to maintain connections right now.

“It’s a little scary that the regulatory bodies are not looking at this more seriously,” Hubscher said.

Government services including already bottlenecked passport offices, Service Canada, Public Services and Procurement Canada and the Canada Revenue Agency are also affected.

WATCH | Regulations need overhaul, expert says:

Telecom expert says Canada’s system needs overhaul

23 hours ago

Duration 6:54

Ben Klass says the Rogers outage is another lesson in why Canada’s telecom regulations need to be completely changed to ensure that consumers and businesses can rely on them when they are needed most.

The Canada Border Services Agency says the ArriveCan app is disabled because of the outage, so anyone arriving in Canada must have a paper copy of their vaccination status.

Telecom analyst Vince Valentini with TD Bank, who covers Rogers, says it’s not good for the company’s reputation to have an outage of this scale, especially since it seems to be across all of its services, from internet to wireless.

“The longer this situation lasts, we believe there could be minor risks to customer churn,” he said. “And also there could be credibility issues for Rogers in the future as it attempts to ramp up sales.”

It’s the second time in as many years that Rogers has been rocked by a major outage, as the company’s wireless and cable networks went down in a similar fashion in April 2021. At the time, Rogers blamed an issue with a software update at one of its telecom equipment suppliers.

That time, the company offered customers rebates for their services, which ended up working out to a few dollars per customer. If the same metric is applied this time, Valentini says the company could be on the hook for about $28 million in rebates.

Technology analyst Ritesh Kotak says he suspects the cause of the outage is “an update gone wrong” in one of Rogers’ internal systems.

Regardless of why, Kotak says it underscores how vulnerable Canada’s economy is to outages like this, and says he makes sure all his telecom services come from different providers for this exact reason.

“It shows just how reliant we are on this technology,” he said in an interview. “From some government services … to working from home, all that has literally been shut down.”

Vass Bednar, executive director of of McMaster University’s Master of Public Policy in digital society program, says the outage underlines a long-simmering problem with Canada’s telecom network, which is that both the infrastructure and the services themselves are owned by private companies.

That’s not the case everywhere in the world, where private sector players control one or the other, and often compete with a public option.

“The internet and cellular services … seem like a public good,” she told CBC News. “They seem like critical digital infrastructure that we all need to use, and yet they are privately owned and operated.”

“Maybe it’s time for Canadians to seriously rethink that.”

Bank machines and other financial networks across the country were down, seemingly due to the issues at Rogers. (Angela MacIvor/CBC)

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1-800-GOT-JUNK? Reveals the Spooky Side of Decluttering This Halloween

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VANCOUVER, BC, OCTOBER 24, 2024// This Halloween, 1-800-GOT-JUNK? is spotlighting the strange and spooky items uncovered while helping customers declutter. Known for making junk disappear, the world’s largest junk removal service encounters all kinds of oddities—and during the Halloween season, some of those finds are downright eerie.

From forgotten family heirlooms to unusual antiques, the company’s friendly, professional teams have seen it all. Customers often joke about having skeletons in their closets, but with 1-800-GOT-JUNK?, it sometimes turns out to be true. To see the full list of the most unusual and spooky items visit their Spooky Junk blog.

Whether you have traditional junk items, or you’re looking to get rid of something slightly spooky, 1-800-GOT-JUNK? is committed to providing exceptional customer service every step of the way. With 35 years of experience, no junk is too scary for this industry leader to take. All you have to do is point.

 

1-800-GOT-JUNK? Spooky Junk

About 1-800-GOT-JUNK?

1-800-GOT-JUNK? pioneered an industry that brings people and businesses relief by making their junk disappear. Whether it’s a pile of household junk in the garage or a warehouse full of office furnishings, 1-800-GOT-JUNK? removes it for you. With the help of their friendly, uniformed team members, convenient services, and customer first philosophy, they make the ordinary business of junk removal exceptional. They also care about the environment, making sure to recycle the recyclables and donate the donatables when possible. 1-800-GOT-JUNK? was founded in 1989 and now operates in 180 locations throughout North America and Australia. For more information, visit www.1800gotjunk.com.

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Trudeau decried for immigration cuts which scapegoat migrants

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Halifax, Nova Scotia (October 24, 2024) – Today, the Trudeau government announced significant cuts to permanent resident targets for Canada over the next three years. For the first time, targets for temporary residents are also being included in their plan. This follows a series of announcements by the Trudeau government to reduce the number of temporary residents in Canada, including low-waged migrant workers.

In 2021, Prime Minister Trudeau made a mandate letter commitment to a regularization program for undocumented people and permanent resident status for migrant workers and students. Earlier this year, the United Nations Special Rapporteur on contemporary forms of slavery Tomoya Obokata called Canada’s Temporary Foreign Worker Program “a breeding ground for contemporary forms of slavery” and urged the Government of Canada to provide a clear pathway to permanent residency upon arrival for migrant workers. Instead, these recent changes will mean reduced access to permanent residence for migrants.

In an October 24, 2024 press release, the Government of Canada claims that their new plan “alleviates pressures on housing, infrastructure and social services.”

“These changes unfairly blame and punish migrants. Migrants build communities and bolster the economy. They fund services like healthcare through their taxes, and yet in places like Nova Scotia they are excluded from healthcare coverage. We need real solutions, not more smoke and mirrors,” said Stacey Gomez, Executive Director of the Centre for Migrant Worker Rights Nova Scotia, which is a member of the Migrant Rights Network.

Over 100 organizations have penned an open letter to Prime Minister Justin Trudeau warning the government that slashing permanent immigration will force more migrants into temporary and precarious situations, further entrenching their exploitation and worsening conditions for all workers. The letter, signed by nearly every major civil society group in Canada, shows that there is a unified consensus in Canada to expand, not reduce, permanent residency programs, abolish closed work permits and ensure regularization. Read the letter here.

The Migrant Rights Network and its allies are calling on the federal government to immediately reverse this decision and chart a new course that grants equal rights for all migrants. This includes ensuring permanent resident status for everyone, expanding protections for workers, and upholding human rights for all.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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