Roll Up the Rim 2020: Tim Hortons slashes contest while pushing app ‘rolls’ - Global News | Canada News Media
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Roll Up the Rim 2020: Tim Hortons slashes contest while pushing app ‘rolls’ – Global News

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Tim Hortons‘ iconic Roll Up the Rim contest is about to get a lot shorter and more complicated as the coffee chain moves to slash costs while pushing customers to use its mobile app.

It’s also going to involve a lot less rolling, and probably a lot less winning.

The company announced a new set of rules for its annual Roll Up the Rim contest on Wednesday, and those rules are a far cry from what Canadians might be used to.


READ MORE:
Tim Hortons wants to remind customers it is still very much Canadian

Essentially, the contest will come and go before you know it — and you won’t see nearly as many discarded roll-up cups lying around this spring. Instead, Canadians will be expected to collect “rolls” through their Tims Rewards account, which can be redeemed online or through the Tim Hortons app.

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Roll Up the Rim will run for four weeks from March 11 until April 7, according to the newly published rules. That’s much shorter than last year, when Tim Hortons ran the promotion for 10 weeks (Feb. 6 until Apr. 17, 2019).






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Tim Hortons changes “Roll Up the Rim”


Tim Hortons changes “Roll Up the Rim”

Additionally, physical roll-up cups will only be available in-store for the first two weeks of the contest. Tim Hortons will hand out digital “rolls” to customers’ accounts for the full four weeks, meaning you can get two entries per coffee over the first 14 days.

Customers who buy a hot drink with a reusable cup will get three digital rolls for all four weeks of the contest.


READ MORE:
Tim Hortons moving to milk alternatives, better bacon to help boost sales

“Tim Hortons has modernized its iconic contest to allow for a combination of paper, digital and sustainable play,” the company said in a news release announcing the rules on Wednesday.

Tim Hortons also plans to give away 1.8 million reusable cups for free on March 10, just before the contest gets underway.

The company says its efforts will make Tim Hortons more sustainable. However, it’s unclear how that will work, as most customers who earn a digital “roll” will still be buying their coffee in a paper cup — just not one with a prize under the rim.

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Tim Hortons chose a “hybrid” model of paper cups and digital “rolls” to accommodate those who prefer the old way of doing it, according to Hope Bagozzi, the company’s chief marketing officer. However, she also expects the digital app to generate excitement throughout the contest.

“It actually has broader appeal than people might think,” Bagozzi told the Kelly Cutrara Show on Wednesday. “People of all different ages and right across the country are using the digital technology.”

Bagozzi also acknowledged that the digital app allows Tim Hortons to learn more about customers’ habits, but she says that data will not be shared “in any way.”

“The idea is to be able to know what’s relevant to guests,” she said.


“Our small town restaurants serve a rural community, but our guests are just as digital as you would find in bigger cities around the country,” Tanya Doucette, a store owner in Rocky Mountain House, Alta., is quoted as saying in the Tim Hortons news release.

“About half our customers every day are using the Tims Rewards program and I know they will really like the improved chances of winning on the app and the weekly draws of $100,000.”






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Coming soon to the breakfast table: Timbits cereal


Coming soon to the breakfast table: Timbits cereal

However, the push toward a mobile app might leave many technologically challenged Canadians behind — especially since the simple “roll up, tear and redeem” model will be a smaller part of the contest.

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Tim Hortons also appears to have slashed the value of the contest prizes by more than half. The total estimated retail value of all digital and cup prizes this year is $29.9 million, according to the 2020 contest rules. Last year’s total prize value was $71.3 million.

The contest still offers a boatload of gift cards, cars and other major prizes, but Tim Hortons appears to have lowered the odds for its most common prizes: free coffee and food. Last year’s odds were one in six. This year’s odds are one in nine.

The company saw its profits fall in the last quarter, and the new contest rules will clearly help it save millions of dollars in costs. It’s also trying to hold onto its Canadian roots despite being owned by a foreign corporation.






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Justin Bieber rants about Tim Hortons cup lids


Justin Bieber rants about Tim Hortons cup lids

“We’re as Canadian as you get,” Doucette said at a news conference last month, where Tim Hortons tried to reassure Canadians that it’s still part of the country’s identity.

“We intend to start swinging back very hard everywhere that someone says that we’re not Canadian,” chief corporate officer Duncan Fulton added in a separate interview.

He might have some swinging to do once Canadians get wind of the new Roll Up the Rim rules.

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But hey, at least they’re giving people Timbits cereal, right?

© 2020 Global News, a division of Corus Entertainment Inc.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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