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Salesforce ‘hired too many people,’ will lay off 10 per cent of workforce

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Salesforce Inc said it plans to cut jobs by 10 per cent and close some offices, after rapid pandemic hiring left it with a bloated workforce amid an economic slowdown.

The cloud-based software firm said on Wednesday the job cuts would lead to about $1.4 billion US to $2.1 billion in charges, while only about $800 million to $1 billion will be recorded in the fourth quarter.

Companies like Meta and Amazon have slashed thousands of jobs in the past year, in preparation for a recession, expected as a result of aggressive interest rate hikes by global central banks to curb inflation.

Salesforce Canada employs 1,800 people and has offices in Toronto, Vancouver and Halifax, according to its website. When contacted by CBC News, the company would not say whether its Canadian operations and employees are impacted by the layoffs.

Salesforce had 73,541 employees at the end of January 2022, a 30 per cent jump from 2021.

‘We hired too many people’

Businesses that relied on cloud services during the pandemic are now trying to reduce expenses and are delaying new projects, hurting companies such as Salesforce and Microsoft Corp.

“The environment remains challenging and our customers are taking a more measured approach to their purchasing decisions,” Salesforce co-chief executive officer Marc Benioff said in a letter to employees.

Marc Benioff, chairman and co-CEO of Salesforce, attends a session at the 50th World Economic Forum annual meeting in Davos, Switzerland, on Jan. 21, 2020. (Denis Balibouse/Reuters)

“As our revenue accelerated through the pandemic, we hired too many people leading into this economic downturn we’re now facing, and I take responsibility for that.” Its shares were up about 3 per cent on Wednesday. They lost roughly half their value in 2022 as Salesforce posted four consecutive quarters of slowing growth.

“It (the company) is certainly not alone as the sector has grappled with a demand environment that has meaningfully softened over the last 12 months,” William Blair analyst Arjun Bhatia said.

The move puts Salesforce in a good position to meet its 2026 target of 25 per cent operating margin but the macro backdrop could pose risk to its $50 billion US revenue target, Bhatia said.

“There is high likelihood of right-sizing by other software firms,” RBC Capital Markets analyst Rishi Jaluria said.

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Netflix’s subscriber growth slows as gains from password-sharing crackdown subside

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Netflix on Thursday reported that its subscriber growth slowed dramatically during the summer, a sign the huge gains from the video-streaming service’s crackdown on freeloading viewers is tapering off.

The 5.1 million subscribers that Netflix added during the July-September period represented a 42% decline from the total gained during the same time last year. Even so, the company’s revenue and profit rose at a faster pace than analysts had projected, according to FactSet Research.

Netflix ended September with 282.7 million worldwide subscribers — far more than any other streaming service.

The Los Gatos, California, company earned $2.36 billion, or $5.40 per share, a 41% increase from the same time last year. Revenue climbed 15% from a year ago to $9.82 billion. Netflix management predicted the company’s revenue will rise at the same 15% year-over-year pace during the October-December period, slightly than better than analysts have been expecting.

The strong financial performance in the past quarter coupled with the upbeat forecast eclipsed any worries about slowing subscriber growth. Netflix’s stock price surged nearly 4% in extended trading after the numbers came out, building upon a more than 40% increase in the company’s shares so far this year.

The past quarter’s subscriber gains were the lowest posted in any three-month period since the beginning of last year. That drop-off indicates Netflix is shifting to a new phase after reaping the benefits from a ban on the once-rampant practice of sharing account passwords that enabled an estimated 100 million people watch its popular service without paying for it.

The crackdown, triggered by a rare loss of subscribers coming out of the pandemic in 2022, helped Netflix add 57 million subscribers from June 2022 through this June — an average of more than 7 million per quarter, while many of its industry rivals have been struggling as households curbed their discretionary spending.

Netflix’s gains also were propelled by a low-priced version of its service that included commercials for the first time in its history. The company still is only getting a small fraction of its revenue from the 2-year-old advertising push, but Netflix is intensifying its focus on that segment of its business to help boost its profits.

In a letter to shareholder, Netflix reiterated previous cautionary notes about its expansion into advertising, though the low-priced option including commercials has become its fastest growing segment.

“We have much more work to do improving our offering for advertisers, which will be a priority over the next few years,” Netflix management wrote in the letter.

As part of its evolution, Netflix has been increasingly supplementing its lineup of scripted TV series and movies with live programming, such as a Labor Day spectacle featuring renowned glutton Joey Chestnut setting a world record for gorging on hot dogs in a showdown with his longtime nemesis Takeru Kobayashi.

Netflix will be trying to attract more viewer during the current quarter with a Nov. 15 fight pitting former heavyweight champion Mike Tyson against Jake Paul, a YouTube sensation turned boxer, and two National Football League games on Christmas Day.

The Canadian Press. All rights reserved.

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