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Self-checkout theft causing problems for retailers — and shoppers who despise receipt checks

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For Brian Simpson, a recent routine shopping trip to a Canadian Tire store in Toronto turned into an unsettling experience. He says after paying for his items at a self-checkout, a security guard blocked him from exiting and demanded to see his receipt.

“It made me feel like a suspect, like I had done something wrong,” Simpson said. “I don’t like that they’re … painting us all with the same brush, that they’re assuming that everyone who uses self-checkout is going to steal.”

The Retail Council of Canada (RCC) told CBC News that shoplifting is on the rise and that it’s working with retailers on solutions. Some major retailers have adopted random receipt checks in selected stores, but the practice has sparked backlash from shoppers, who say they shouldn’t have to pay the price for self-checkout theft.

“It’s treating us like criminals because of the changes that they made to the store because of this expansion of self-checkout,” said John McCracken, who encountered a receipt check warning sign last month at a Loblaw-owned Superstore just outside Halifax.

“If you’ve ever used the self-checkouts, you know how unbelievably easy it is to rip them off.”

Brian Simpson of Toronto says he felt as though he was being treated as a suspect when he was stopped for a receipt check at the exit of a Canadian Tire store. (Keith Burgess/CBC)

So just how bad is the self-checkout theft problem — and is it the driving force behind receipt checks? CBC News put those questions to Canadian Tire, Walmart and Loblaw Companies Ltd., which have each incorporated the checks in some capacity. None directly answered the questions.

Canadian Tire said in an email that receipt and bag checks, which are left up to the discretion of individual store owners, are commonly used in the industry for “inventory control.” Walmart said receipt checks can be used for theft prevention, but it didn’t specify what type of theft. Loblaw directed comment to the RCC, but the retail council said it doesn’t track self-checkout losses.

So CBC News turned to criminologist Adrian Beck, who has studied self-checkout theft for more than a decade. He said it’s a growing problem due to the expansion of self-checkout machines and the fact that thieves feel the risk of getting caught is low.

“We’ve got a larger proportion of people using them, and quite a lot of people now are feeling more comfortable about how you might be able to use and abuse these systems,” said Beck, an emeritus professor at the University of Leicester in England.

As part of an industry-funded study published in 2022, Beck surveyed 93 retailers (he wouldn’t provide names) spread across 25 countries that have incorporated self-checkout technology.

According to the study, retailers estimated that as much as 23 per cent of their store losses were due to a combination of theft and customer error at self-checkouts.

Two-thirds of the retailers said self-checkout-related losses were a growing concern.

The carrot trick

Sometimes customers make honest mistakes at self-checkout, such as accidentally failing to scan an item. Beck said that can embolden thieves to steal, because they feel they have a good excuse if they get caught.

“I can simply say, ‘You know what, I’m sorry, I’ve obviously made a mistake. The machine was difficult to use,'” he said. “The real issue that retailers have is they find it very difficult to prove that I am a thief as opposed to a poor scanner.”

Beck said there are various methods thieves use to steal at self-checkouts, such as inputting the code for carrots when scanning pricier produce without barcodes, such as grapes, for example.

“They’re misrepresenting what they’re actually purchasing because they know carrots are a lot cheaper than grapes.”

 

Loblaw customers angry about receipt checks

 

Loblaw customers are disgusted by signs posted in stores that say customers must be prepared to show their receipts to validate their purchases. Some say it adds insult to injury with inflated prices and call the search of bags an invasion of privacy.

Another trick is called “skip scanning,” where thieves scan only some of their items. Tom Doyle, a plain-clothes investigator who patrols Ontario retail stores, said he frequently catches people doing this at self-checkouts.

“They’ll scan the oranges there, but they’ll put the steak [directly] in the bag,” said Doyle, with Corporate Protection & Investigative Services in Toronto. “If there’s $200 worth of groceries, they might pay $50.”

Doyle said in his experience, self-checkout thieves tend to be average shoppers looking to cut down their bill.

“Prices are going up on everything,” he said. “They say, ‘That’s too expensive. I can use that $20 for something else.'”

Are receipt checks a good solution?

Beck said retailers are using various techniques to combat self-checkout losses, such as training attendants to watch over customers, incorporating technology like surveillance cameras and doing random receipt checks.

But receipt checks can be a turnoff for customers. Romina Moazami said, several times earlier this year, she was asked to show her receipt after using self-checkout at a Canadian Tire in Burnaby, B.C. Moazami says she’s now boycotting the store.

“Why are you profiling me as a suspect?” she said. “I’m willing to pay more or drive farther, just so I don’t condone this behaviour.”

Toronto Canadian Tire customer Simpson said stores grappling with self-checkout theft should consider pulling their machines. “Maybe you need to rethink whether or not self-checkout is right for your location.”

John McCracken, a customer at a Loblaw-owned Superstore just outside Halifax, saw this sign last month warning about receipt checks. He said the sign was removed shortly after he complained to the store’s manager. (Submitted by John McCracken)

But Beck suggests retailers will keep offering self-checkout, as long as the money they save from reduced labour costs is higher than what they lose due to theft and scanning mistakes.

“The amount of self-checkout is only ever going to grow, particularly in grocery where we see it is very dominant now,” he said.

Receipt checks may also be here to stay. Despite the backlash, Canadian Tire, Loblaw and Walmart gave no indication that they’re reconsidering the practice.

According to legal experts, retailers can’t enforce receipt checks unless they witnessed a shopper stealing, or their customers have signed up for a store membership, such as at Costco, where they agreed to the checks.

 

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Alberta unveils new municipal election and political party rules |

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Alberta’s Municipal Affairs Minister Ric McIver has unveiled new municipal election and political party rules. The rules make sweeping changes, including regulations new municipal political parties in Edmonton and Calgary will have to follow ahead of next year’s municipal election. The government says these rules will make local elections more transparent. (Oct. 18, 2024)



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One Direction was the internet’s first boy band, and Liam Payne its grounding force

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Liam Payne’s voice is the first one heard in the culture-shifting boy band One Direction’s debut single: “What Makes You Beautiful” launches into a bouncy guitar riff, a cheeky and borderline gratuitous cowbell and then, Payne.

“You’re insecure, don’t know what for / You’re turning heads when you walk through the door,” he sings, in a few words assuring a cross-section of generations that he’s got your back, girl, and you should like yourself a little bit more.

Payne, who died Wednesday after falling from a hotel balcony in Buenos Aires, Argentina, at just 31, was also the last solo voice on the band’s final single, “History” — effectively opening and closing the monolithic run of one of the biggest boy bands of all time.

While the exact circumstances of his death remain unclear — Buenos Aires police said in a statement that Payne “had jumped from the balcony of his room,” although they didn’t offer details on how they established that or whether it was intentional — in life, Payne was a critical part of the internet’s first boy band, one that secured an indelible place in the hearts of millennial and Gen Z fans.

How One Direction became the internet’s first boy band

Before One Direction became One Direction, its members auditioned for the U.K.’s “The X Factor” separately. The judges decided to put five promising, but not yet excellent, boys into a group. They were Harry Styles, Niall Horan, Louis Tomlinson, Zayn Malik and Payne, who together finished third in the 2010 competition.

As Rolling Stone contributing editor Rob Sheffield points out, it was an “unprecedented” way for a boy band to get their start.

“They were sort of assigned to be together. And you don’t expect longevity out of that situation. Honestly, you don’t even expect one good pop record to come out of that situation,” he says. And yet, not only did it work, but One Direction essentially created “a new template for pop stardom, really.”

The show allowed Day 1 fans to follow their career before their official 2011 launch with “What Makes You Beautiful.” Nascent fans could use rising social media platforms like Twitter and Tumblr to find community, draw attention to the group and, in the earliest days, speak directly to the members.

“I honestly made a Twitter so that I could keep up with One Direction, and that’s how I made so many different friends,” says Gabrielle Kopera, 28, a fan from California who remembers the band hosting livestreams and chats. “Sometimes they would say something back and it was so much fun. I feel like that fan interaction doesn’t even happen anymore.”

That feeling of accessibility reinforced the group’s personality and relationship with fans, says Maura Johnston, a freelance music writer and Boston College adjunct instructor.

“The fact that they came up on this British TV show and they became this worldwide phenomenon, I don’t think that would have happened as acutely and as quickly and as immersive without social media, without Twitter or without people being able to mobilize around the globe,” she says.

One Direction and their fans

Millennial and Gen Z audiences practically grew up with One Direction, but the band was truly ubiquitous. That, Johnston says, is at least partially attributable to arriving in a very different media environment from today’s.

“It was a lot more focused,” she says of the early 2010s. “Algorithmic sorting of stuff hadn’t really taken hold. So, there was this broader, mass approach. … They were one of the last gasps of that mass phenomenon, that anyone of any age, even if they weren’t a fan, had to take notice to.”

But it takes more than omnipresence to cultivate a loyal fanbase. And there were myriad reasons why listeners were attracted to One Direction.

“They were five very different musical personalities, along with five very different personalities,” says Sheffield.

They broke the rules associated with traditional boy bands, too: “They co-wrote many of their songs. They didn’t do, you know, corny, choreographed steps on stage,” he said.

After the news of Payne’s death, Kopera says she “got so many messages from people I haven’t talked to in years reaching out because I think everyone kind of realized that it does feel like we just lost a family member.”

That sentiment was mirrored in the masses of fans who gathered Wednesday outside Buenos Aires’ Casa Sur Hotel, feeding a burgeoning makeshift memorial of flowers, candles and notes as police stood guard.

“I’ve always loved One Direction since I was little,” said Juana Relh, 18, outside Payne’s hotel. “To see that he died and that there will never be another reunion of the boys is unbelievable, it kills me.”

Liam Payne’s place in the band, and its legacy

Payne was a “brooding” older brother-type in One Direction, says Johnston. He also co-wrote many songs, especially in their later career — like the Fleetwood Mac-channeling “What A Feeling” and “Fireproof.”

“He was this grounding force in the band,” Johnston says.

In an Instagram tribute, Tomlinson called Payne “the most vital part of One Direction.”

“His experience from a young age, his perfect pitch, his stage presence, his gift for writing. The list goes on. Thank you for shaping us Liam,” he wrote.

“I always remember that he was the responsible and the sensible one of the group, and I feel like he wore his heart on his sleeve,” Kopera says.

Payne had recently been vocal about struggling with alcoholism, posting a YouTube video in July 2023 where he said he had been sober for six months after receiving treatment. Buenos Aires police said they found clonazepam — a central nervous system depressant — and other over-the-counter drugs in Payne’s hotel room, along with a whiskey bottle in the courtyard where he was found.

“Looking at what happened to Liam, it just makes you feel even more sad, that it just feels like he needed help,” Kopera says. “And it’s so scary to think about how the entertainment industry can just, like, eat up artists.”

After One Direction disbanded in 2016, Payne’s solo career — a single R&B-pop album in 2019, “LP1,” and a number of singles here and there — never took off the same way as some of his bandmates. He was “the least successful,” Sheffield says. “It’s safe to say that on the terms that he was going for, he didn’t really find what he wanted to do.”

“It’s hard, transitioning from being a boy bander to be a pop star,” Johnston says.

At Payne’s solo shows, Sheffield explains, “He would show a little montage of One Direction performing, which is the kind of thing you don’t do when you’re starting out as a solo artist. But fans took that in the spirit it was offered, which is a very generous statement that he’s like, ‘Yep, you’re here because of this history that we share, and I’m here because of that same history.’”

Despite Payne’s struggles and the tragedy of his death, Kopera is confident “his legacy is going to always point back to One Direction.”

For fans, the same is true.

“When I look back on One Direction, I’m like, that was my girlhood. One Direction was the soundtrack to growing up, and I’m so thankful for it,” she says. “They really were just a group of normal boys.”

____

AP journalist Brooke Lefferts contributed to this report.



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Fledgling Northern Soccer League expected to announce first player signings soon

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The Northern Super League will likely start rolling out player signing announcements next week but its full schedule isn’t expected until early next year, according to co-founder Diana Matheson.

The former Canadian international said the fledgling six-team women’s pro league, which is scheduled to kick off in April, is having to wait on others for the full schedule although an update on the start and end of the season plus transfer window information is expected soon.

“The reality is we share venues with other teams. We’re either second, third or fourth tenant in some places,” Matheson explained.

The new league has to wait for the CFL to sort out its schedule and broadcast information, so the full NSL schedule likely won’t come out until late January or early February.

“It’s a starting point. We’ll get better,” said Matheson,

In some cases, as in the PWHL, teams may also play several games outside their primary venue, which adds to the complexity.

Matheson said teams have already started signing players, with news to follow.

“Player announcements will just keep coming until February-March,” she said. “We operate, as you know, in a global market. All the players out there are under contract right now so there’ll probably be some incredible Canadian stories signed early that you’ll start to learn about.

“And then the reality is the clubs actually get more leverage over players and agents the closer we get to the season so there’ll be some patience of clubs to sign players too, to sign the strongest possible rosters across the league from Day 1, the kickoff in April. And then we’re in market and we’re competing against the rest of the world.”

Matheson said there will be no requirement in the new league to play a certain number of young players, at least in its early stages. The 20- to 25-woman team rosters will be limited to seven internationals.

Matheson is headed to Spain next to help with the Canadian women’s team.

Sixth-ranked Canada will be coached by committee for the Oct. 25 friendly with No. 3 Spain in Almendralejo, Spain. With coach Bev Priestman suspended for a year in the wake of the Olympic drone-spying scandal, the coaching will be handled by returning assistant coaches Andy Spence, Jen Herst and Neil Wood.

Katie Collar, head coach of Whitecap FC Girls Elite, will serve as interim technical assistant and Maryse Bard-Martel as interim performance analyst.

The 40-year-old Matheson, who won 206 caps for Canada in a senior career that stretched from 2003 to 2020, is serving in an interim team support role, “providing leadership and serving as a resource for both staff and players.”

Matheson said it is likely a “one-off … as someone who has lived the program on the players’ side.”

But she said it was “an honour” to be part of the Canadian setup — and also a chance to answer any questions from players about the new league.

The NSL league will kick off with teams in Vancouver, Calgary, Toronto, Montreal. Ottawa and Halifax.

Matheson hopes veteran midfielder Desiree Scott, who is returning at the end of the NWSL season, can play a role with the new Canadian women’s league — hopefully when her native Winnipeg joins the circuit.

This report by The Canadian Press was first published Oct. 18, 2024

The Canadian Press. All rights reserved.



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