‘Selfish, arrogant, irresponsible’: Industry rep slams Vancouver restaurant defying COVID-19 order - News 1130 | Canada News Media
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‘Selfish, arrogant, irresponsible’: Industry rep slams Vancouver restaurant defying COVID-19 order – News 1130

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VANCOUVER (NEWS 1130) — A spokesperson for B.C.’s restaurant industry is condemning a Kitsilano eatery’s decision to violate COVID-19 rules by offering indoor dining, saying the owner’s actions are inexcusable amid a pandemic.

Corduroy Restaurant has been ordered to close after flagrantly flouting B.C.’s restrictions which restrict restaurant service to outdoor dining, take-out, and delivery. The province has ordered the business to close, but owner Rebecca Matthews has pledged to open the doors again on Tuesday. On Friday, the owner of Gusto Restaurant in Olympic Village also announced his plan to continue to operate in defiance of the order, prompting Vancouver Coastal Health to issue a closure order. On Saturday, Federico Fuoco said he would halt indoor dining and comply with the rules.

Ian Tostenson, CEO of the BC Restaurant and Foodservices Association, says he supports the measures the province announced last Tuesday — even though they have dealt another blow to an already struggling industry.

“These actions are selfish arrogant and totally irresponsible,” he says.

“We as an industry are standing side by side with Dr. [Bonnie] Henry in this one. We’re taking the hit, which is really costly for us to do but, public safety is number one.”

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He is frustrated by the swiftness with which restaurants were ordered to stop offering indoor dining, but says thousands of restaurants pivoted to adapt.

“It was unexpected and we still don’t understand what we can’t get a heads up. It would have saved a whole bunch of time, a whole bunch of money with respect to supplies, and it would give the staff, a little more time. Despite that it doesn’t give anybody the licence to say, ‘I’m going to open and just defy it. It sends the wrong message to the public,’” he says.

“I mean no one likes it, everybody hates it, it’s costing so much money, but at the end of the day if we get this done in a collective way we’re going to get out of this faster.”

Statement from the British Columbia Restaurant and Foodservices Association (BCRFA) Regarding Defiant Restaurant Owners:…

Posted by BC Restaurant & Foodservices Association on Sunday, April 4, 2021

Tostenson says he has received a flood of emails from restauranteurs saying they want defiant restaurants shut down.

“I’ve had many emails from restaurants today — on an Easter Sunday — calling this out and saying they’re disgusted and this person should be closed. We entirely agree with that because it’s just casting a really negative light on our industry,” he says.

When health inspectors visited Corduroy on Saturday night they were meant with chants of “Get out” from the maskless crowd. When the pair finally leave the restaurant, the customers applaud.

Tostenson is sympathetic to the challenge these two people were up against in trying to enforce the order.

“I think if your health official walking into a restaurant, and people are kind of going crazy and telling you to leave. I don’t know that you’re going to hang around and try to throw people out, you probably need to bring the police in,” he says.

“Maybe the police will come when they reopen — and so they should.”

Asked about Corduroy Restaurant Sunday, Health Minister Adrian Dix said the restrictions on restaurants, indoor fitness classes for adults, and in-person worship were targeted in order to stop the spread of COVID-19. B.C. saw record-breaking numbers of new cases on back-to-back days Friday and Saturday. 

“I know it’s hard for restaurants, it’s obviously hard for restaurants and the implications of the decision to stop indoor dining are profound for them, but it’s necessary right now to stop the transmission of this virus which is vicious,” he said.

“It’s not unclear to anybody that there’s no indoor dining right now, but let me repeat it — no indoor dining in restaurants.”

In terms of enforcement, Dix said consequences are coming, but would not speak to specifics.

“There are implications for this,” he said. “Suffice it to say the orders will be enforced.”

With files from Bethlehem Mariam

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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