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Shopify rolls out new tools for online selling during COVID-19

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Entrepreneurs who are struggling to keep their businesses alive amid the demands of COVID-19 or feel underserved by the country’s financial institutions are about to get a helping hand from Shopify Inc.

To help entrepreneurs “futureproof” their companies, the Ottawa-based e-commerce giant said Wednesday that it is launching a handful of business management and sales tools, including giving its merchants the ability to let customers “buy now, pay later” and tip.

Craig Miller, Shopify’s chief product officer, said some of the new features and products were in the works long before the pandemic, but others were dreamed up or accelerated as entrepreneurs scrambled to pivot their businesses to online models while experiencing lost income, furloughs and layoffs.

“It almost became 2030 overnight,” he told The Canadian Press. “Some of the things we were anticipating as being important over the next coming years became super important basically overnight, so we’ve been trying to equip our merchants as much as possible to deal with this kind of situation.”

Shopify’s launches were shared at Reunite, a virtual event the company put on in lieu of its annual Unite conference, where the company’s top executives usually unveil major product announcements. Unite, which was due to be held in Toronto in May, was cancelled in March because of COVID-19.

The pandemic has proved to be a boon for Shopify, which passed Royal Bank of Canada to become the most valuable, publicly-traded company in Canada in May.

Its stock now regularly reaches more than $1,000 in trading and the company boasts that more than one million businesses — Shopify calls them merchants — now use its offerings.

“It sounds a little weird at first glance, but we’re seeing some grocery stores and restaurants use Shopify,” said Miller.

He’s also noticed the number of local orders Shopify merchants received each day on average spiked by 176 per in the six weeks leading up to April 24, just as physical distancing and work-from-home orders were put in place in several countries.

Other tools

Shopify believes companies may see an additional boost from its Wednesday announcements, revealing merchants will be able to collect tips and set fees, minimum order prices and distance radiuses for deliveries.

The company began allowing merchants to sell gift cards in recent weeks and teamed up with Facebook Inc. on Tuesday to unveil a new and free tool helping companies create a customized online storefront for Facebook and Instagram.

Later in the year, those in the U.S. will be able to offer a “buy now, pay later” and get access to Shopify Balance, a business account that promises a clear view of cash flow and an ability to pay bills and track expenses. It will come with a “balance card” with cashback, discounts on shipping and marketing and no monthly fees or minimum balances. Merchants can use it to make purchases or withdraw from ATMs.

Shopify did not say when the service will be available to Canadian merchants.

Balance is targeted at the two in five merchants that Shopify has discovered are using their personal bank accounts and cards for business and others who find banking products aren’t designed to meet the needs of or flexibility required by entrepreneurs.

“It becomes very tricky for them to separate their business from their own personal bank accounts and that causes all sorts of problems, for example, when they need to get financing… and in some cases, it affects their credit score,” said Miller.

Despite Shopify partnering with Facebook, it’s still positioning itself to take on other tech giants, including Amazon.com Inc.

Shopify’s network of fulfilment centres, which launched last year to help U.S. merchants lower shipping costs and ensure timely deliveries, has been going head-to-head with the Seattle-based behemoth.

Shopify’s network has just begun accepting merchant applications after completing an early access stage.

“The response was almost bigger than anticipated,” Miller said. “We’ve just gotten bombarded with merchants that want to use it.”

Source    – CBC.ca

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Edited By Harry Miller

Business

Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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