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Sneaky fees in Niagara Falls; New Netflix prices: CBC’s Marketplace cheat sheet

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Miss something this week? Don’t panic. CBC’s Marketplace rounds up the consumer and health news you need.

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Heading to Niagara Falls? You may need to budget a bit more because of these sneaky fees

Investigating extra fees tacked on to bills in Niagara Falls

3 days ago
Duration2:12

Marketplace journalists go undercover to investigate sneaky fees added to bills in Niagara Falls.

With around 14 million visitors annually, Niagara Falls is already a potential cash cow to the many area businesses serving tourists. But at some of them, visitors are finding contentious fees added to their bills — and CBC Marketplace has found they’re growing.

If noticed at all, tourists typically see the fees next to the provincial sales tax, or the city’s municipal accommodation tax.

Tourists and critics say that placement on the bill gives the appearance of a government-mandated charge. But that is not the case.

“It’s going to the owner” of the business, said Janice Thomson, president and CEO of Niagara Falls Tourism.

Just as there is no consistency in how much is charged — Marketplace found the fees ranged from three to 12 per cent — there is no single name for the added fees. They can be known as NFDF (Niagara Falls Destination Fee), TIF (Tourism Improvement Fee), or even LF (Luxury Fee), among many others.

While they are not charged at every hotel, restaurant or attraction, random spot checks conducted by Marketplace over nearly a decade show the number of businesses adding fees to customer bills is growing, as is the amount being charged.

Critics of added fees say they lack transparency, particularly when an array of names are used. Many visitors may not know what the acronyms stand for, and the Marketplace spot check elicited sometimes conflicting accounts of what the fees are for. Read more

Marketplace has an all-new hidden camera investigation that digs into these extra fees to learn what customers are being told they’re for. Plus, we take a closer look at gift cards that decline in value, and a chain restaurant with an extra fee many diners find not-so-honest. Catch it on CBC TV and CBC Gem.

Netflix rolls out new fees for password sharing in Canada

Netflix is rolling out a new subscription option for Canadian users on Tuesday that will see their monthly fee drop to $5.99 if they’re willing to accept ads with their programming. (Daniel Acker/Bloomberg)

Streaming giant Netflix said it would begin notifying Canadian users last Thursday by email about limitations on who can access their account outside their household.

The good news is if you want to continue sharing your account outside of your household, you can. The bad news is there’s a cost — an extra $8 per month.

There are also some other new rules: An ad-supported plan that can be used by one person on one device in one location will cost $5.99 a month.

The same basic plan without ads will cost $9.99 a month.

Under what the company calls its “standard” plan for $16.99 a month, a user can watch on two devices at the same time, but they must be in the same physical location. If they want to watch in different locations — at a parent’s home and a college-aged child’s dorm room, for example, or between two members of a couple who live apart — there will be an extra fee of $7.99 a month.

The standard plan will be limited to one additional user.

The “premium” plan allows four users to watch at once, for $20.99 a month, but it will also have an extra $7.99 fee for every additional user in a new location, up to two. That would bring the monthly price for the most-expensive Netflix package to roughly $35 a month, if it includes two members.

Netflix has roughly 250 million paying customers around the world, and the company says about 100 million of them currently share their passwords. Read more

Are you being inundated by subscriptions? Having trouble keeping track of all those monthly charges? We want to hear about it. Write to us at marketplace@cbc.ca.

A new study finds electric vehicles lose up to 30% of their range when temperatures dip below freezing

General Motors tests its new and upcoming electric vehicles, like the Hummer EV, at its proving grounds in Kapuskasing, Ont. The company sees how vehicles perform in extreme cold weather and how it can improve them. (Submitted by General Motors)

A study from Seattle based-company Recurrent tested 7,000 electric vehicles (EVs) at temperatures between -7 C and -1 C.

Bad news for Canadians — the range of the vehicles dropped in chilly temperatures.

At the low end, the Jaguar I-Pace had an estimated range loss of three per cent, while the Volkswagen ID.4 had a 30 per cent range loss at those temperatures.

Liz Najman, a researcher with Recurrent, said EVs lose range during the winter because of the energy it takes to heat the cabin so it’s comfortable for the driver and passengers.

Because electric motors are more efficient than gas engines, they can’t draw on wasted heat to warm up the inside of the vehicle.

“If you’ve ever touched the hood of a gas car, you know it’s really hot after it’s been driving,” Najman said.

“And that’s because gasoline engines are super inefficient, and so they create all of this waste heat. And when you turn the car on in a gas car, you just funnel all of that heat from the engine to the cabin.”

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

The Canadian Press. All rights reserved.

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