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Social media firms catching more misinformation, but critics say 'they could be doing more' – CBC.ca

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Social media platforms have taken unprecedented steps to fight misinformation online because of the COVID-19 pandemic, but some critics say they could still do more.

Facebook, Twitter and Google/YouTube have ramped up their efforts to police content that contains incorrect or harmful information, taking down the worst offenders, attaching warnings to content that has been fact-checked and linking to official sources, such as the Public Health Agency of Canada. 

That includes posts such as a viral video by an American doctor on disciplinary probation in which he claims 5G technology causes coronavirus (it does not) or a false post implying the Canadian Armed Forces were in Toronto, but which turned out to be a photo of a tank taken during a festival in 2016.

On Thursday, Facebook said it has attached warnings to 40 million posts about COVID-19, and that 95 per cent of the time, users did not click through to see the content. Twitter says it has taken down over 2,000 tweets related to COVID-19 and “challenged” 2.8 million accounts, which can mean limiting who sees certain tweets, requiring a tweet to be removed or placing a warning on tweets that violate rules but are in the public interest to leave up.

The company also announced that it will be notifying users who have liked, commented on or reacted to content that was later deemed misinformation and taken down, by placing messages at the top of their news feed. 

But, according to people who spend time monitoring false and misleading information, it’s still not enough.

“The number problem here is insurmountable. Fundamentally, Facebook is too large to monitor for this sort of thing,” said Robert Evans, a journalist for the open source investigative website, Bellingcat. “As somebody who spends a lot of his free time studying how disinformation spreads on a platform like Facebook, I don’t see how you could stop it without shutting large portions of the site down.”

WATCH | 5-G technology did not cause the COVID-19 pandemic:

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“I think it’s disappointing to see that the social media platforms are not doing enough right now to combat misinformation, and some are doing a little bit of degrees better than others. But there are some that are really just dropping the ball right now,” said Susie Erjavec Parker, a social media and digital strategist in Winnipeg. 

For example, users who want to report a tweet as disinformation on Twitter have no option to do so, she pointed out. 

Cristina Tardáguila, associate director of the International Fact-Checking Network (IFCN) at Poynter, says that she has seen platforms act more quickly and more effectively as a result of the pandemic, and they have been more open to discussing issues with fact checkers. She also noted that Facebook and WhatsApp have provided grants to the IFCN.  On April 2, Facebook announced $1 million US in grants to fund 13 fact-checking organizations around the world in partnership with the IFCN.

“I would say Twitter needs to do a little bit more. Twitter has been deleting tweets that can cause harm, but we need to promote good content, too. It’s not just deleting, but it’s also exposing … what is being done by fact checkers,” said Tardáguila.

Platforms balance free speech and harm

Michelle Austin, head of public policy at Twitter Canada, said it’s “mission critical” for Canadians to have reliable, real-time information about COVID-19.

She said the company partnered with the Public Health Agency of Canada (PHAC) in January, and anyone searching for the terms “coronavirus” or “COVID-19” will get a link to PHAC at the top of the results. 

When it comes to cracking down on people maliciously spreading false information she said Twitter is being “extremely vigilant.”

But she said, “we realize people make mistakes. So we’ll give them a warning on their account, we’ll freeze that tweet and ask them to take it down. And in most cases, most people really aren’t trying to spread misinformation.”

Austin also said Twitter is mindful of not going too far. 

“We certainly are trying to strike that delicate balance between freedom of speech, the ability to dissent when it comes to an idea, and we also are very cautious to be labelled the arbiters of truth,” she said. “But we have a comprehensive list of rules and regulations and guidelines that we are implementing on a daily basis with regard to COVID-19.”

Kevin Chan, Facebook Canada’s head of public policy, said finding a balance is also a challenge for his company, which also owns Instagram and WhatsApp. 

“What’s very important is to make sure that we do have this ability to provide people with as much space or freedom of expression as possible,” Chan said.

Facebook Canada’s global director and head of public policy Kevin Chan emphasizes that the pandemic means it’s not business as usual at Facebook. He says the company isn’t as fast as usual in reviewing content posted to its platforms because of challenges with employees working from home. (Chris Wattie/Reuters)

So for some false content, Facebook is including a warning label and linking to correct information provided by third-party fact checkers, instead of removing the content completely. 

However, Chan said some things are black and white.

“For misinformation that actually does potentially lead to real-world harm, we are removing those things so they’re immediately off the system.”

Moderation challenges

At the same time, Chan said it will take longer than usual to review everything, as some staff are working from home without access to Facebook’s normal systems to protect private content.

“The fact is it is not business as usual,” Chan said. “That will have an impact on the ability for us to be as fast as we normally would be to review all the things that are reported to us.” 

Google, which also owns YouTube, has taken a multi-pronged approach — restricting who can advertise with the keywords COVID, COVID-19 or coronavirus, demonetizing videos that talk about the virus, moving content from reliable sources to the top of searches and providing free banners and advertising to public health agencies.

“We’re committed to providing Canadians with authoritative information during this critical time and making sure quality content from sources like the Public Health Agency of Canada are easily accessible on Google,” said Colin McKay, head of public policy and government relations for Google Canada.

‘We certainly are trying to strike that delicate balance between freedom of speech, the ability to dissent when it comes to an idea,’ says Twitter’s Michele Austin. (Getty Images)

People trust family, friends more

But Evans is critical of one of the ways platforms are promoting reliable information. 

“That’s not reducing disinformation. That’s adding a banner ad to disinformation. And that banner ad will just be ignored by the people who believe that this is a hoax.”

He added that Facebook’s challenge is even harder.

I absolutely think that they could be doing more. Now, the fact that they’re not doing more, I think, says a lot in terms of where their values lie and where their revenues are being driven from, which is advertising revenue.– Susie Erjavec Parker, social media and digital strategist

“Facebook is fundamentally based around sharing you content that your friends and family [presents] to you. And people trust their friends and family more than they trust the media — more than they trust the government.”

So, Evans said, “Facebook disinformation is particularly dangerous because it’s more personal.… I think the disinformation is more pervasive, and it sticks more in people’s heads.

A silver lining

People might also trust influencers on Instagram, who often push beauty, fitness and fashion content by appearing relatable. But it can be difficult for the average person to evaluate that information, says Erjavec Parker, and platforms should play a role.

“I absolutely think that they could be doing more. Now, the fact that they’re not doing more, I think, says a lot in terms of where their values lie and where their revenues are being driven from, which is advertising revenue,” she said. 

But, for others, like Tardáguila, there’s a silver lining in this. 

“We are getting money … from platforms to do projects that were in our drawers for, I don’t know, for years,” said Tardáguila. “We want to fight disinformation, but we don’t have money, and now we do.

Let’s block ads! (Why?)



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Trump could cash out his DJT stock within weeks. Here’s what happens if he sells

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Former President Donald Trump is on the brink of a significant financial decision that could have far-reaching implications for both his personal wealth and the future of his fledgling social media company, Trump Media & Technology Group (TMTG). As the lockup period on his shares in TMTG, which owns Truth Social, nears its end, Trump could soon be free to sell his substantial stake in the company. However, the potential payday, which makes up a large portion of his net worth, comes with considerable risks for Trump and his supporters.

Trump’s stake in TMTG comprises nearly 59% of the company, amounting to 114,750,000 shares. As of now, this holding is valued at approximately $2.6 billion. These shares are currently under a lockup agreement, a common feature of initial public offerings (IPOs), designed to prevent company insiders from immediately selling their shares and potentially destabilizing the stock. The lockup, which began after TMTG’s merger with a special purpose acquisition company (SPAC), is set to expire on September 25, though it could end earlier if certain conditions are met.

Should Trump decide to sell his shares after the lockup expires, the market could respond in unpredictable ways. The sale of a substantial number of shares by a major stakeholder like Trump could flood the market, potentially driving down the stock price. Daniel Bradley, a finance professor at the University of South Florida, suggests that the market might react negatively to such a large sale, particularly if there aren’t enough buyers to absorb the supply. This could lead to a sharp decline in the stock’s value, impacting both Trump’s personal wealth and the company’s market standing.

Moreover, Trump’s involvement in Truth Social has been a key driver of investor interest. The platform, marketed as a free speech alternative to mainstream social media, has attracted a loyal user base largely due to Trump’s presence. If Trump were to sell his stake, it might signal a lack of confidence in the company, potentially shaking investor confidence and further depressing the stock price.

Trump’s decision is also influenced by his ongoing legal battles, which have already cost him over $100 million in legal fees. Selling his shares could provide a significant financial boost, helping him cover these mounting expenses. However, this move could also have political ramifications, especially as he continues his bid for the Republican nomination in the 2024 presidential race.

Trump Media’s success is closely tied to Trump’s political fortunes. The company’s stock has shown volatility in response to developments in the presidential race, with Trump’s chances of winning having a direct impact on the stock’s value. If Trump sells his stake, it could be interpreted as a lack of confidence in his own political future, potentially undermining both his campaign and the company’s prospects.

Truth Social, the flagship product of TMTG, has faced challenges in generating traffic and advertising revenue, especially compared to established social media giants like X (formerly Twitter) and Facebook. Despite this, the company’s valuation has remained high, fueled by investor speculation on Trump’s political future. If Trump remains in the race and manages to secure the presidency, the value of his shares could increase. Conversely, any missteps on the campaign trail could have the opposite effect, further destabilizing the stock.

As the lockup period comes to an end, Trump faces a critical decision that could shape the future of both his personal finances and Truth Social. Whether he chooses to hold onto his shares or cash out, the outcome will likely have significant consequences for the company, its investors, and Trump’s political aspirations.

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Arizona man accused of social media threats to Trump is arrested

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Cochise County, AZ — Law enforcement officials in Arizona have apprehended Ronald Lee Syvrud, a 66-year-old resident of Cochise County, after a manhunt was launched following alleged death threats he made against former President Donald Trump. The threats reportedly surfaced in social media posts over the past two weeks, as Trump visited the US-Mexico border in Cochise County on Thursday.

Syvrud, who hails from Benson, Arizona, located about 50 miles southeast of Tucson, was captured by the Cochise County Sheriff’s Office on Thursday afternoon. The Sheriff’s Office confirmed his arrest, stating, “This subject has been taken into custody without incident.”

In addition to the alleged threats against Trump, Syvrud is wanted for multiple offences, including failure to register as a sex offender. He also faces several warrants in both Wisconsin and Arizona, including charges for driving under the influence and a felony hit-and-run.

The timing of the arrest coincided with Trump’s visit to Cochise County, where he toured the US-Mexico border. During his visit, Trump addressed the ongoing border issues and criticized his political rival, Democratic presidential nominee Kamala Harris, for what he described as lax immigration policies. When asked by reporters about the ongoing manhunt for Syvrud, Trump responded, “No, I have not heard that, but I am not that surprised and the reason is because I want to do things that are very bad for the bad guys.”

This incident marks the latest in a series of threats against political figures during the current election cycle. Just earlier this month, a 66-year-old Virginia man was arrested on suspicion of making death threats against Vice President Kamala Harris and other public officials.

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Trump Media & Technology Group Faces Declining Stock Amid Financial Struggles and Increased Competition

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Trump Media & Technology Group’s stock has taken a significant hit, dropping more than 11% this week following a disappointing earnings report and the return of former U.S. President Donald Trump to the rival social media platform X, formerly known as Twitter. This decline is part of a broader downward trend for the parent company of Truth Social, with the stock plummeting nearly 43% since mid-July. Despite the sharp decline, some investors remain unfazed, expressing continued optimism for the company’s financial future or standing by their investment as a show of political support for Trump.

One such investor, Todd Schlanger, an interior designer from West Palm Beach, explained his commitment to the stock, stating, “I’m a Republican, so I supported him. When I found out about the stock, I got involved because I support the company and believe in free speech.” Schlanger, who owns around 1,000 shares, is a regular user of Truth Social and is excited about the company’s future, particularly its plans to expand its streaming services. He believes Truth Social has the potential to be as strong as Facebook or X, despite the stock’s recent struggles.

However, Truth Social’s stock performance is deeply tied to Trump’s political influence and the company’s ability to generate sustainable revenue, which has proven challenging. An earnings report released last Friday showed the company lost over $16 million in the three-month period ending in June. Revenue dropped by 30%, down to approximately $836,000 compared to $1.2 million during the same period last year.

In response to the earnings report, Truth Social CEO Devin Nunes emphasized the company’s strong cash position, highlighting $344 million in cash reserves and no debt. He also reiterated the company’s commitment to free speech, stating, “From the beginning, it was our intention to make Truth Social an impenetrable beachhead of free speech, and by taking extraordinary steps to minimize our reliance on Big Tech, that is exactly what we are doing.”

Despite these assurances, investors reacted negatively to the quarterly report, leading to a steep drop in stock price. The situation was further complicated by Trump’s return to X, where he posted for the first time in a year. Trump’s exclusivity agreement with Trump Media & Technology Group mandates that he posts personal content first on Truth Social. However, he is allowed to make politically related posts on other social media platforms, which he did earlier this week, potentially drawing users away from Truth Social.

For investors like Teri Lynn Roberson, who purchased shares near the company’s peak after it went public in March, the decline in stock value has been disheartening. However, Roberson remains unbothered by the poor performance, saying her investment was more about supporting Trump than making money. “I’m way at a loss, but I am OK with that. I am just watching it for fun,” Roberson said, adding that she sees Trump’s return to X as a positive move that could expand his reach beyond Truth Social’s “echo chamber.”

The stock’s performance holds significant financial implications for Trump himself, as he owns a 65% stake in Trump Media & Technology Group. According to Fortune, this stake represents a substantial portion of his net worth, which could be vulnerable if the company continues to struggle financially.

Analysts have described Truth Social as a “meme stock,” similar to companies like GameStop and AMC that saw their stock prices driven by ideological investments rather than business fundamentals. Tyler Richey, an analyst at Sevens Report Research, noted that the stock has ebbed and flowed based on sentiment toward Trump. He pointed out that the recent decline coincided with the rise of U.S. Vice President Kamala Harris as the Democratic presidential nominee, which may have dampened perceptions of Trump’s 2024 election prospects.

Jay Ritter, a finance professor at the University of Florida, offered a grim long-term outlook for Truth Social, suggesting that the stock would likely remain volatile, but with an overall downward trend. “What’s lacking for the true believer in the company story is, ‘OK, where is the business strategy that will be generating revenue?'” Ritter said, highlighting the company’s struggle to produce a sustainable business model.

Still, for some investors, like Michael Rogers, a masonry company owner in North Carolina, their support for Trump Media & Technology Group is unwavering. Rogers, who owns over 10,000 shares, said he invested in the company both as a show of support for Trump and because of his belief in the company’s financial future. Despite concerns about the company’s revenue challenges, Rogers expressed confidence in the business, stating, “I’m in it for the long haul.”

Not all investors are as confident. Mitchell Standley, who made a significant return on his investment earlier this year by capitalizing on the hype surrounding Trump Media’s planned merger with Digital World Acquisition Corporation, has since moved on. “It was basically just a pump and dump,” Standley told ABC News. “I knew that once they merged, all of his supporters were going to dump a bunch of money into it and buy it up.” Now, Standley is staying away from the company, citing the lack of business fundamentals as the reason for his exit.

Truth Social’s future remains uncertain as it continues to struggle with financial losses and faces stiff competition from established social media platforms. While its user base and investor sentiment are bolstered by Trump’s political following, the company’s long-term viability will depend on its ability to create a sustainable revenue stream and maintain relevance in a crowded digital landscape.

As the company seeks to stabilize, the question remains whether its appeal to Trump’s supporters can translate into financial success or whether it will remain a volatile stock driven more by ideology than business fundamentals.

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