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Social media platforms face a reckoning over hate speech – Yahoo Canada Finance

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Social media platforms face a reckoning over hate speech

For years, social media platforms have fueled political polarization and hosted an explosion of hate speech. Now, with four months until the U.S. presidential election and the country’s divisions reaching a boiling point, these companies are upping their game against bigotry and threats of violence.

What’s not yet clear is whether this action is too little, too late — nor whether the pressure on these companies, including a growing advertiser boycott, will be enough to produce lasting change.

Reddit, an online comment forum that is one of the world’s most popular websites , on Monday banned a forum that supported President-Donald Trump as part of a crackdown on hate speech. Also on Monday, live-streaming site Twitch, which is owned by Amazon, temporarily suspended Trump’s campaign account for violating its hateful conduct rules.

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YouTube, meanwhile, banned several prominent white nationalist figures from its platform, including Stefan Molyneux, David Duke and Richard Spencer.

Social media companies, led by Facebook, now face a reckoning over what critics call indefensible excuses for amplifying divisions, hate and misinformation on their platforms. Civil rights groups have called on large advertisers to stop Facebook ad campaigns during July, saying the social network isn’t doing enough to curtail racist and violent content on its platform.

Companies such as the consumer goods giant Unilever — one of the world’s largest advertisers — as well as Verizon, Ford and many smaller brands have joined the boycott, some for the month of July and others for the rest of the year. New companies have been signing on to the boycott almost every day. While some are pausing ads only on Facebook, others have also stepped back from advertising on Twitter and other platforms.

On Monday, Ford Motor Co. put the brakes on all national social media advertising for the next 30 days. The company says hate speech, as well as posts advocating violence and racial injustice, need to be eradicated from the sites.

While the ad boycott has dinged Facebook’s and Twitter’s shares, analysts who follow the social media business don’t see it as having a lasting effect.

Raymond James analyst Aaron Kessler noted that YouTube has faced several ad boycotts in the past over hate speech and other objectionable material. Each time, it adjusted its policies and the advertisers returned. In addition, July is generally a slow month for advertising. Companies have also been cutting their ad budgets due to COVID-19, so the spending declines are not a surprise for investors. Kessler called Facebook’s stock pullback — its shares fell more than 8% on Friday, then rallied a bit Monday — a “buying opportunity.”

Reddit’s action was part of a larger purge at the San Francisco-based site. The company said it took down a total of 2,000 forums, known as the site as “subreddits,” most of which it said were inactive or had few users.

The Trump Reddit forum, called The_Donald, was banned because it encouraged violence, regularly broke other Reddit rules, and defiantly “antagonized” both Reddit and other forums, the company said in a statement. Reddit had previously tried to discipline the forum.

“We are cautiously optimistic that Reddit is finally working with groups like ours to dismantle the systems that enable hateful rhetoric on their platform,” Bridget Todd, a spokeswoman for the women’s advocacy organization UltraViolet, said in an emailed statement.

The group said its members met with Reddit CEO Steve Huffman via Zoom last week, encouraging him to address racism and hate speech on the platform.

Despite optimism from some critics, others said it is not clear if such measures will be enough. For years, racist groups “have successfully used social media to amplify their message and gain new recruits,” said Sophie Bjork-James an anthropology professor at Vanderbilt University who specializes in white nationalism, racism and hate crimes.

“However, limiting access to a broader public will have unintended negative consequences. Far-right and white nationalist groups are increasingly gathering on encrypted apps and social media sites that do not monitor for offensive speech or violent content,” she added. “This shift allows for co-ordinating more violent and radical actions.”

The algorithms tech companies developed to keep users glued to their services “have provided perhaps the biggest boon to organized racism in decades, as they help racist ideas find a much larger and potentially receptive audience,” Bjork-James said, adding that she is hopeful that the same companies that “helped this anti-democratic movement expand” can now help limit its impact.

For its part, Twitch pointed to comments the president made at two rallies, videos of which were posted on the site.

In one, a livestream of a rally in Tulsa, Oklahoma, Trump talked about a “very tough hombre” breaking into someone’s home. The other was from a 2015 campaign rally that was recently posted on Twitch, in which Trump said Mexico sends rapists and criminals to the U.S. Twitch declined to say how long the suspension will last.

The White House referred a request for comment to Trump’s reelection campaign. Tim Murtaugh, the campaign’s director of communications, said that people who want to hear directly from the president should download the campaign’s app.

Reddit has tweaked its rules and banned forums for white nationalists over the years in an attempt to rid its platform of vitriol, sometimes producing significant user backlash as a result.

CEO Steve Huffman said earlier this month that Reddit was working with moderators to explicitly address hate speech.

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Joseph Pisani in New York and Darlene Superville in Washington contributed to this article.

Barbara Ortutay And Tali Arbel, The Associated Press

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Social media lawsuit launched by Ontario school boards

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Premier Doug Ford says that lawsuits launched by four Ontario school boards against multiple social media platforms are “nonsense” and risk becoming a distraction to the work that really matters.

The school boards, including three in the Greater Toronto Area, have launched lawsuits seeking $4.5 billion in damages against Snapchat, TikTok, and Meta, the owner of both Facebook and Instagram, for creating products that they allege negligently interfere with student learning and have caused “widespread disruption to the education system.”

But at an unrelated news conference in Ottawa on Friday, Ford said that he “disagrees” with the legal action and worries it could take the focus away from “the core values of education.”

“Let’s focus on math, reading and writing. That is what we need to do, put all the resources into the kids,” he said. “What are they spending lawyers fees to go after these massive companies that have endless cash to fight this? Let’s focus on the kids, not this other nonsense that they are looking to fight in court.”

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Four separate but similar statements of claim were filed in Ontario’s Superior Court of JusticSocial media lawsuit launched by Ontario school boards pervasive problems such as distraction, social withdrawal, cyberbullying, a rapid escalation of aggression, and mental health challenges,” Colleen Russell-Rawlins, the director of education with the Toronto District School Board, said in a news release issued Thursday.

“It is imperative that we take steps to ensure the well-being of our youth. We are calling for measures to be implemented to mitigate these harms and prioritize the mental health and academic success of our future generation.”

The school boards are represented by Toronto-based law firm Neinstein LLP and the news release states that school boards “will not be responsible for any costs related to the lawsuit unless a successful outcome is reached.”

These lawsuits come as hundreds of school districts in the United States file similar suits.

“A strong education system is the foundation of our society and our community. Social media products and the changes in behaviour, judgement and attention that they cause pose a threat to that system and to the student population our schools serve,” Duncan Embury, the head of litigation at Neinstein LLP, said in the new release.

“We are proud to support our schools and students in this litigation with the goal of holding social media giants accountable and creating meaningful change.”

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Ontario school boards sue social media giants for $4.5B

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Four major Ontario school boards are taking some of the largest social media companies to court over their products, alleging the way they’re designed has negatively rewired the way children think, behave and learn and disrupted the way schools operate.

The public district school boards of Toronto, Peel and Ottawa-Carleton, along with Toronto’s Catholic counterpart, are looking for about $4.5 billion in total damages from Meta Platforms Inc., Snap Inc. and ByteDance Ltd., which operate the platforms Facebook and Instagram, Snapchat and TikTok respectively, according to separate but similar statements of claim filed Wednesday.

“These social media companies … have knowingly created a product that is addictive and marketed to kids,” said Rachel Chernos Lin, the chair of the Toronto District School Board, on CBC Radio’s Metro Morning on Thursday.

“We need them to be held accountable and we need them to create safer products.”

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Social media giants ‘knowingly’ harming children, TDSB chair says in wake of lawsuit

3 hours ago

Duration 5:53

Four of Ontario’s largest school boards, including the Toronto District School Board (TDSB), have launched lawsuits against social media giants behind Meta, Snapchat and TikTok for allegedly causing harm to students. Metro Morning host David Common spoke with TDSB chair Rachel Chernos Lin about the action.

The allegations have yet to be proven in court, and there is no set date for when they will be heard. CBC Toronto has reached out to the companies named for comment.

The school boards, speaking under a new coalition called Schools for Social Media Change, allege students are experiencing an “attention, learning, and mental health crisis” because of “prolific and compulsive use of social media products,” in a news release.

They allege the platforms facilitate and promote cyberbullying, harassment, hate speech and misinformation, and have a part in escalating physical violence and conflicts in schools, according to the statements of claim.

They also argue these apps are “purposefully designed” to deliver harmful content to students dealing with topics such as suicidal ideation, drugs, self-harm, alcohol, eating disorders, hate speech and sex — particularly content encouraging “non-consensual” sexual activity.

Trying to respond to those problems has caused “massive strains” on the boards’ funds, including in additional mental health programming and staff, IT costs and administrative resources, the release says. The boards call on the social media giants to “remediate” the costs to the larger education system and redesign their products to keep students safe.

Lawsuit may be first of its kind in Canada

Hundreds of school boards in the United States, along with some states, have launched similar lawsuits against social media companies.

Last fall, over 30 states accused Meta Platforms Inc. of harming young people’s mental health and contributing to the youth mental health crisis by knowingly designing features on Instagram and Facebook that cause children to be addicted to its platforms.

In an email, a spokesperson for Snap said Snapchat was “intentionally designed to be different from traditional social media.”

“Snapchat opens directly to a camera — rather than a feed of content — and has no traditional public likes or comments. While we will always have more work to do, we feel good about the role Snapchat plays in helping close friends feel connected, happy and prepared as they face the many challenges of adolescence.”

What social media scrolling is doing to kids’ brains

5 months ago

Duration 7:52

With most children and teenagers spending hours a day on a smartphone, CBC’s Christine Birak breaks down what research shows about how using social media is changing kids’ behaviour, if it’s rewiring their brains and what can be done about it.

Neinstein LLP, a Toronto-based firm, is representing the school boards. The boards will not be responsible for any costs related to the suit unless a successful outcome is reached, the release says.

Duncan Embury, a partner and head of litigation at Neinstein, told CBC News the named companies are “mainly responsible” for the social media products that kids use, and share “common” designs or algorithms that lead to “problematic use.”

To his knowledge, this is the first case of its kind in Canada.

“Based on what we’re seeing and what we’re hearing from our educators, I think this is a problem that is pervasive across our system and I wouldn’t be surprised if there [were] more boards that took this step,” said Embury.

Ford ‘disagrees’ with move

At an unrelated news conference on Thursday, Ontario Premier Doug Ford said he “disagrees” with the schools boards’ lawsuits.

“What are they spending on lawyer fees to go after these massive companies that have endless cash to fight this? Let’s focus on the kids, not about this other nonsense that they’re looking to fight in court,” he said.

WATCH | Ford disagrees with school board lawsuits against social media companies:

Ford disagrees with school board lawsuits against social media companies

2 hours ago

Duration 0:41

Ontario Premier Doug Ford responded to news Thursday that four major school boards in the province are suing some of the largest social media companies over alleged harm to young people, saying he disagrees with the boards’ action. “Let’s focus on the kids, not about this other nonsense,” he told reporters.

CBC News spoke to parents with children who attend schools in the Toronto District School Board. While they all agree social media apps are a problem, they differ in what approach they think should be used to regulate them.

“Just take the phones away,” said Gillian Henderson.

“I don’t think we need to sue anybody, that seems like a long, expensive process. Just take away their phones in class and give them back to them when they need them.”

The board has recently moved to develop a policy to limit cellphone use in classrooms, which includes potential phone bans and social media restrictions. It previously said staff had problems enforcing policies stating students should only use phones for educational purposes only.

Two separate pictures of a woman and a man shown together.
Gillian Henderson and Shyon Baumann have children who attend schools in the Toronto District School Board. Henderson thinks schools should take students’ phones away in class, while Baumann says it may be helpful to force tech giants to decrease harm from their apps through the court system. (Paul Smith/CBC)

Shyon Baumann said school boards could use some help in reducing screen time.

“If the school boards can do what they can trying to police it, that would be great. But it would be also great if the app creators did what they could to make the harms decrease,” he said.

“If they’re not going to make voluntary changes, then maybe doing it through the courts is the most effective way.”

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Five of the best books about social media

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From Covid conspiracy theories to recent speculations about Catherine, Princess of Wales, social media is at the heart of how we share information, and misinformation, with one another in the 21st century. For those who want to have a better understanding of social media and how it affects us, here are a selection of titles that explore how we consume, share, and manipulate information on social media platforms.


So You’ve Been Publicly Shamed by Jon Ronson

Journalist and author Jon Ronson argues we live in “a great renaissance of public shaming”, and this book tracks down some of the many victims of online shaming to understand what happened to them as a result. In the process, we learn about Ronson’s own values, question our own, and figure out how we’ve reached a time where an online feed can become a social courtroom.


Doppelganger by Naomi Klein

After getting repeatedly mistaken for feminist-turned-conspiracy-theorist Naomi Wolf online, and then in real life, Naomi Klein penned Doppelganger as an earnest and introspective look at herself. The book explores how conspiracy theories and lies spread quickly through the internet, and how the social and political climate of the physical world manipulates the way we experience online platforms. While not exclusively about social media, the story behind Doppelganger is a perfect case of the ways our digital lives and identities intersect with what we experience in reality – and how dangerous the repercussions of spreading online lies can be.


Irresistible by Adam Alter

Have you ever wondered why you can’t stop scrolling on your TikTok “for you” page, or obsessing over how many likes you got on a recent Facebook post? You’re not alone, and Adam Alter’s book explores why we get sucked into the digital world. He answers what makes an online addiction, whether it be to emails, Instagram, or Netflix, different to other forms of addiction – and warns us of the dangers this could cause long-term. As well as introspection, he gives practical solutions to how digital addiction can be controlled for good.

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Extremely Online by Taylor Lorenz

Journalist Taylor Lorenz calls this book “a social history of social media”; she uses real-life case studies of mothers, teenagers, politicians and influencers to assess how social media touches all demographics. Extremely Online explores topics from the digital economy and influencer culture, to what makes moments go viral on Twitter and how this is all influencing the way we socialise and understand the world. At its core, this book explores the idea of what it means to connect – and how social media as an innovation has warped communication.


TikTok Boom by Chris Stokel-Walker

TikTok is arguably one of the most significant advancements in social media in the past two decades. This book by journalist and writer Chris Stokel-Walker explores how the app is changing the way users interact with content. It moves away from the social-commentary style of the other books mentioned here, instead using business and technology analysis as a means to describe wider socio-political repercussions of the app. Stokel-Walker bridges the gap between the digital and the physical, showing the feedback loop that exists between what happens online on platforms such as TikTok and the real world.

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