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Starbucks plans to close up to 200 Canadian outlets – The Globe and Mail

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A man looks out the window next to a Starbucks at Pearson International Airport in Toronto on March 16, 2020. Starbucks Corp. will close as many as 200 coffee shops in Canada over the next two years, the company said.

Nathan Denette/The Canadian Press

Starbucks Corp. will close as many as 200 coffee shops in Canada over the next two years, as the COVID-19 pandemic has accelerated plans to cope with changes in customer behaviour.

The Seattle-based chain said on Wednesday that it is working more aggressively to “transform our store portfolio,” including placing more emphasis on mobile ordering, drive-through and takeout services. While some of the locations will close entirely, others will be “repositioned,” according to the company, either by moving to a new location or changing the store format. Starbucks did not disclose how many would be repositioned in Canada.

According to the company, even before the crisis, 80 per cent of transactions in its U.S. cafes were “on the go,” and customer use of its mobile app was increasing. Starbucks had already begun opening dedicated pick-up-only locations – the first of these in Canada launched in downtown Toronto earlier this year. Starbucks was also already planning to close underperforming locations, such as those in low-traffic malls, while opening more locations equipped with drive-throughs.

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“While we had originally planned to execute this strategy over a three- to five-year time frame, rapidly evolving customer preferences hasten the need for this concept and we are now envisioning the accelerated plans to transform our store portfolio over the next two years,” the company said in a statement on Wednesday.

Starbucks has cut its store-opening plans in half in North America for this year. The chain now expects to open 300 “net new” stores, down from roughly 600 that were originally planned.

The company usually closes approximately 100 stores a year in North America, mostly because of leases expiring.

The transformation plan applies to corporate-owned-and-operated cafés. Starbucks has roughly 1,600 locations in Canada, of which 1,148 are corporate locations and the rest are operated under license.

“Although we expect this portfolio optimization will yield net new store growth for the Americas in fiscal 2021, this will have a moderately negative impact on Americas revenue through next fiscal year,” Starbucks said in a letter to shareholders filed with the U.S. Securities and Exchange Commission on Wednesday.

The changes are happening at a time of intense competition in the coffee industry in Canada, with the largest players — Starbucks, Tim Hortons and McDonald’s — battling each other for market share.

“Coffee is still a battleground,” aid Vince Sgabellone, a foodservice industry analyst with research firm The NPD Group Inc. “Canadians love their coffee, and it has made breakfast the number-one meal occasion in Canada. Italy is the only other country we track where that’s the case.”

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Digital ordering, including delivery, is one of the fastest-growing segments of the market, he added. That trend has only intensified due to the pandemic.

“Nobody wants to be in a crowd,” Mr. Sgabellone said. “Starbucks is quite advanced with their digital engagement … they were ahead of other players in the market who, to some extent, are playing catch-up.”

In response to the pandemic, Starbucks closed nearly all of its cafés in Canada on March 20, offering only drive-through and delivery services. The vast majority of locations around the world, including in Canada, have now reopened, with restrictions in place to encourage physical distancing.

“With each passing week, we are seeing clear evidence of business recovery, with sequential improvements in comparable store sales performance,” the company said in a statement.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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