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TD Bank fined $122M by U.S. consumer regulator for pushy tactics selling overdraft service – CBC.ca

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TD Bank has agreed to pay back $97 million US to 1.4 million of its U.S. customers for deceptive marketing tactics to sell them an overdraft service the bank claimed was a free perk but in reality was not. 

The bank, whose full corporate name in the U.S. is TD Bank, America’s Most Convenient Bank, will also pay a penalty of $25 million in addition to the restitution it will pay to customers.

The Consumer Financial Protection Bureau (CFPB) announced on Friday that the bank’s sales tactics violated several U.S. laws “by charging consumers overdraft fees for ATM and one-time debit card transactions without obtaining their affirmative consent.”

The service, which TD calls Debit Card Advance (DCA), would allow a customer to withdraw money from their chequing account, even if the withdrawal would cause their balance to go below zero.

The consumer rights watchdog said TD marketed the service as a free perk for new chequing accounts but actually charged customers $35 every time they used it. And the service was optional all along.

“When TD Bank enrolled some consumers in DCA over the phone, TD Bank deceptively described DCA as covering transactions unlikely to be covered by DCA,” the bureau said.

The bureau also found that the bank sometimes would require new customers to sign its overdraft notice with the “enrolled” option pre-checked without mentioning or explaining the service to them.

Bank has 9 million customers in U.S.

The settlement covers any customers of the bank’s 1,250 branches who signed up for a chequing account between 2014 and 2018 and signed up for the service, knowingly or not. The bank has nine million customers in the U.S., and the bureau said at least 1.4 million of them may have been impacted.

In a statement to CBC News, TD Bank says only U.S. customers would have been impacted and thus included in the settlement as the service “is not offered by TD Canada Trust” in Canada.

As part of the settlement, the bank agreed to change its enrolment practices and stop using pre-marked overdraft notices to obtain a consumer’s consent.

In a statement, TD called the program a “safe, reliable source of short-term liquidity and helps them avoid the inconvenience that may result from declined transactions.”

“We disagree with the CFPB’s conclusions. We have co-operated fully to resolve this matter and are moving forward with a continued focus on meeting the needs of our customers,” said Greg Braca, TD’s president and chief executive of U.S. operations, adding that the bank did not admit to any wrongdoing.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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