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TD customers react after direct deposit issue resolved

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Friday marked pay-day for many British Columbians, but some were shocked to find no cheque had been deposited.

TD Bank was hit with “technical issues” that caused widespread outages for customers across western Canada.

As minutes turned into hours, the damage from the disruption was being felt as money was being taken out of accounts as bills came due.

“I said let me go into my (TD branch). I’m still on hold; what’s the worst thing that can happen? I need to know where my money is,” said Simran Lal, a Surrey resident.

On hold for nearly four and half hours, Lal says she felt left in the dark as the money remained absent.

The disruption spread to businesses and industries.

Eric Naygard, a Coquitlam realtor, was forced to scramble as sales hung in the balance as he says lawyer trust accounts were frozen.

“They are unable to complete because lawyers can’t access their trust accounts. As a result, this has the whole real estate industry, anybody with a real estate completion date today (June 16), scrambling to try to figure out how to complete their purchase or sale,” said Nygard.

The long-time realtor says he has never seen a disruption like this in nearly two decades of working in real estate.

On Saturday morning, the issue had been resolved, and the sale went through, but the emotional damage of the chaos persisted.

“Fortunately, everybody that I was working with was very accommodating, but it was still a very stressful situation. I was managing my client’s tears through numerous calls throughout the day and again this morning,” said Nygard.

Nygard went on to say that communication throughout Friday was lacking and believes it was downplayed as a “direct deposit” issue, which he says was not the case.

TD Bank would not answer questions specifically about this situation, but did release a statement on Saturday.

“The technical issues that impacted some of our customers yesterday, primarily in Western provinces, have been resolved. Our customers should now have full access to most bank services, including delayed direct deposits,” wrote Mick Ramos, the Western Canada public affairs manager for TD Bank.

“We know that some customers experienced significant stress, and we sincerely apologize for this experience. We understand the importance of being able to use banking services wherever and whenever customers want, and we will continue to work with individual customers that require additional support.”

TD Bank also promised to reimburse customers who have incurred a TD NSF or Pay As You Go overdraft fee.

The bank assured CTV News that the tech issue did not compromise customers’ personal information and was a “back-end software” problem.

 

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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