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The Next Big Thing In Entrepreneurship

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As an entrepreneur, it’s your job to be constantly on the lookout for anything that can give you an edge in your industry. Being an innovator is key as you know how lucrative getting one step ahead of everyone else can be.

There is a lot of noise about what the next big thing in entrepreneurship is going to be. Ultimately, you must decide what to bet your money on, but we’ve collated our best list as it stands now.

Smart tech

Smart software applications are big business. Business management apps like this one from Jobber are developed with one thing in mind – to increase efficiency and productivity and therefore profit margins.

It’s predicted that this kind of smart technology is going to become ever more prominent as more and more businesses start to adopt these as part of their standard operations and day to day ways of working. Statistics are showing that the failure rate of start-ups and small businesses has decreased by 30% over the past 45 years, and this can be attributed to smarter ways of working.

Specifically, many skilled trade businesses have been embracing business management apps which have revolutionised things like appointment scheduling and route optimization capabilities. Customer relationship management has also been transformed through the ability to service customers better using this technology, which has also enabled data-led strategic decision making rather than decisions being made based on hunches or emotional ties.

Low code and no-code technology

Next up, you have low code and no-code technologies. These technologies spearhead the movement to allow laypeople to develop applications, scripts, macro, and automation. As its name implies, this movement is trying to eliminate the complexities of coding and make it possible for employees and even customers to generate helpful tools independently.

With most jobs shifting digitally, it becomes essential to make it easier for people to do their jobs online. Low code tech and platforms give non-tech-savvy employees independence and relative ease in achieving mastery in their work and increasing efficiency.

Say for example that a person’s main job is to provide estimates, quotes, and bills to customers. Simple steps such as using this estimate template for example, will enable them to carry out their job faster and more efficiently than before.

Conversational marketing online

The last thing you can expect on e-commerce websites is a conversation. If you want to find an item that you need, just go to the search bar and type in exactly what you’re looking for. If you misspell the name or use a different term for the item you’re looking for, you can expect that the site will give you a different result, which can be frustrating.

This frustration is understandable. If you walk into a store, you can just talk to an attendant, and they’ll immediately understand what you’re looking for, even if you mispronounce or don’t say the right name for the product you want. It’s this level of customer service you want to be present at all times anywhere. Unfortunately, you won’t get it online.

You can try to talk with a support team member on an e-commerce site. They may get to you quickly. Sometimes, it will take forever. And most of the time, the shop doesn’t even have this option, and you’ll need to dig through their knowledge base, frequently asked questions (FAQ) page, or wait until someone gets back to you using their contact form just to get an answer to your question.

Because of this, entrepreneurs seek a way to make conversational marketing and business operations possible. Currently, you can only have this through search engines and virtual assistants. If you type a question on search engines, they have a high chance of giving you a result that directly answers your query. The same goes with virtual assistants you have on your smartphone.

Conversational marketing offers quick, personalized customer service. With it, the need for waiting times for talking to a live person is eliminated. The site’s artificial intelligence (AI) or program can deliver answers and recommendations right the first time, even if you use conversational language.

Conclusion

Those are the potential big hits in the entrepreneurship industry in the coming months and years. Now, as a business owner, it’s your job to speculate and see which one of them you will be putting your money on.

References:

  1. Shane, Scott. “Why Small Business Failure Rates Are Declining.” Entrepreneur. Entrepreneur, January 10, 2016. https://www.entrepreneur.com/article/254871
  2. IBM Cloud Education. “What Is Low-Code.” IBM. Accessed August 7, 2022. https://www.ibm.com/cloud/learn/low-code
  3. “What Is Conversational Marketing? an Introductory Guide.” Drift. Accessed August 7, 2022. https://www.drift.com/conversational-marketing/

 

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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