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The Top 5 Most Common IT Issues by SMEs in 2021



IT Issues

Modern businesses are becoming synonymous with data-driven businesses as the adoption of modern IT technologies continues to rise. The increasing adoption, however,  is leading to changing customer behaviorisms as they expect more capabilities. Small-Medium Enterprises (SMEs) aren’t immune to these changing expectations and as a result, most SMEs today are hard-pressed to improve their IT infrastructure to stay competitive.

Unfortunately, maintaining a highly-functional IT infrastructure isn’t straight-forward but due to the sheer value of a secure and capable IT infrastructure, it’s always worth it to navigate through and solve the challenges. And the first step to do that is to identify the issues.

Top 5 Most Common IT Issues by SMEs

Here at Tucu, we’ve been working directly with SMEs to help fix their IT issues and have identified the most common IT issues faced by SMEs – which, once addressed, will significantly improve your business’s IT capabilities and have a direct positive impact on the company’s bottom line. Let’s dive deeper into the top 5 most common IT issues faced by SMEs in 2021.

Passing vender screenings

Due to the increased legal responsibility, companies are more careful at contracting vendors and as a result, vendor screenings have become more prevalent. Even if your business offers excellent value, has a proven track record of success, and experience, failing to pass the vendor assessment can still result in a lost client.

A vendor screening is usually an assessment of the risk involved in contracting a vendor. And one of the biggest reasons SMEs fail vendor screenings is not meeting regulatory or internal compliance requirements and audits.

Other major reasons for failing vendor screenings include poor IT infrastructure and an overall lack of security protocols in place.

Related: Learn more about IT Compliance

Remote Working Staff

Remote working has quickly become a top priority for every business and it’s one of the trends that is here to stay. And although it’s been almost a year since the shift towards remote working began, many SMEs are still struggling to find the optimum IT setup.

The most common problem remote working is posing to SMEs is finding a balance between cost and functionality. With more functionality and capabilities, the costs rise but identifying the unique business requirements is more difficult than it seems. Additionally, SMEs also need to stay on top of security threats that come with remote working, especially the possibility of data loss and theft.

Cloud migration

Using cloud platforms has very obvious benefits in terms of lower overall costs, greater flexibility and scalability, more resilient to failures, and more secure right out of the box. In other words, migrating to the cloud is the right move to stay competitive but cloud migration poses its own set of challenges. For instance, businesses first need to assess their current needs, choose a cloud services vendor, choose the migration strategy, and then begin the actual migration. That said, all of this can be made very easy with the right team and support.

Device Security & BYOD

With stricter compliance policies in place, SMEs must improve security and one of the most common causes of data breaches is improper device security. With potentially hundreds of devices accessing company data every day, the potential for data loss and theft increases significantly.

Additionally, while Bring Your Own Device (BYOD) is important for productivity and to facilitate remote working, it can make device security even more complicated. Fortunately, this is one of the less severe problems as SMEs can overcome device security vulnerabilities with device management tools that provide granular access control and automation.

Choosing IT strategies, software, and configurations

With literally dozens, if not, hundreds of choices in almost every aspect of IT management, it’s very easy to get confused on what the best choice is. There are numerous resources that can help non-technical founders make a decision but the truth is, every business operates under unique circumstances and there is no guarantee that a specific software or configuration will work for your business.

To further complicate things, most SMEs do not have the managerial or financial capacity to maintain a full IT workforce that can take care of these things. This is one of the reasons why managed services have become so popular. Even with their limited capacity, SMEs can work with a managed service provider like Tucu to understand and deploy custom solutions to their IT problems.

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Nintendo's Switch Online N64 and Sega Genesis games cost $64 for 12 months in Canada – MobileSyrup



After revealing that N64 and Sega Genesis titles were coming to its Switch Online services through an ‘Expansion Pack‘ subscription tier a few weeks ago, Nintendo has confirmed pricing and availability for the service.

An Individual Membership costs $63.99 for 12 months, while a Family Membership costs $99.99 for 12 months. The service officially launches on October 25th. This is a significant jump in subscription pricing from Switch Online’s current $24.99 yearly cost that includes NES/SNES games and cloud saves.

The additional subscription tier gives players access to retro Nintendo 64 and Sega Genesis titles. For example, Mario Kart 64, The Legend of Zelda Ocarina of Time, Mario Tennis, Super Mario 64 and more are coming to the N64 catalogue. Nintendo has confirmed that games like Banjo-Kazooie, Pokémon Snap, The Legend of Zelda: Majora’s Mask and Paper Mario are coming in the future.

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On the Genesis side, notable titles like Shinobi III, Streets of Rage 2, Sonic the Hedgehog 2, Golden Axe, Eco the Dolphin and more are coming to the platform.

While expensive, this moves the cost of Switch Online more in line with Xbox Live Gold and PlayStation Plus.

During its presentation today, Nintendo also confirmed that the Expansion Pack cost includes Animal Crossing: New Horizons‘ upcoming DLC, Happy Home Paradise.

In other Switch-related news, Nintendo’s N64 and Genesis gamepads are now available to order in Canada for $64.99 each.

Image credit: Nintendo

Source: Nintendo 

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Animal Crossing: Pocket Camp will have a New Horizons update themed event, features Lottie from Happy Home Paradise DLC – Nintendo Wire



It has been a big day for Animal Crossing fans! Today’s Animal Crossing: New Horizons Direct showed off what’s coming to the Nintendo Switch title next month, as well as the announcement of paid DLC, details on the next series of amiibo cards, and more. Not everything made it into the presentation, as noted by the official Japanese Nintendo site. Animal Crossing: Pocket Camp, the mobile Animal Crossing game, is joining in with an event to celebrate the new update. Lottie from Paradise Planning is ready to party too!

So far we know that the event login bonus will be your new work uniform from Animal Crossing: New Horizons – Happy Home Paradise (the paid DLC). Nintendo is also teasing that we might see new Villagers roaming around the campgrounds (possibly the “new” Villagers being added to New Horizons)! This lines up with the first New Horizons-focused event that Pocket Camp had way back in March 2020. Lottie’s integration hasn’t been clarified yet – as the monthly event representative at your campsite or as a purchasable NPC via Leaf Tickets. At least, given the render, we know she’ll be included somehow. 

Expect more details from the official Animal Crossing: Pocket Camp Twitter account later this month as we quickly approach Thursday, October 28th.

Written by Jennifer Burch

Illustrator, designer, writer and big Nintendo geek, you can find Jennifer with an N3DS within reach 24/7. As the oldest of three, she has survived many Mario Party, Super Smash Bros. and Mario Kart sessions intact in addition to getting her brothers hooked on some really weird games. (Cubivore anyone?)

Jennifer Burch

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Amazon-owned Twitch says source code exposed in last week's data breach – Reuters



A twitch sign-in screen is seen at the offices of Twitch Interactive Inc, a social video platform and gaming community owned by Amazon, in San Francisco, California, U.S., March 6, 2017. REUTERS/Elijah Nouvelage

Oct 15 (Reuters) – Inc-owned (AMZN.O) Twitch said on Friday that last week’s data breach at the live streaming e-sports platform contained documents from its source code.

Passwords, login credentials, full credit card numbers and bank details of users were not accessed or exposed in the breach, Twitch said in a statement.

The platform, which is used by video gamers for interacting with users while live streaming content, had blamed the breach on an error in the server configuration change.

Server configuration changes are performed during server maintenance. A faulty configuration can expose the data stored in the servers to unauthorized access.

Twitch said it was “confident” the incident affected only a small number of users and that it was contacting those who had been directly impacted. The platform has more than 30 million average daily visitors.

Video Games Chronicle had reported that about 125 gigabytes of data was leaked in the breach, including details on Twitch’s highest-paid video game streamers since 2019.

Reporting by Chavi Mehta and Eva Mathews in Bengaluru; Editing by Aditya Soni

Our Standards: The Thomson Reuters Trust Principles.

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