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The truth behind empty grocery shelves; rental client hit with surprise bill: CBC's Marketplace Cheat Sheet – CBC News

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Miss something this week? Don’t panic. CBC’s Marketplace rounds up the consumer and health news you need.

Want this in your inbox? Get the Marketplace newsletter every Friday.

Are grocery stores really running out of food? Here’s what you need to know

We’ve all seen the headlines.

But just how much should we be worrying about the long-term security of our food supply? 

Turns out there are three big factors making it harder than usual to get some food products on shelves across the country: winter weather, the Omicron variant of the coronavirus and the trucker vaccine mandate. 

Industry experts say that Canada’s food supply is nowhere close to collapse — despite dramatic photos of empty shelves you may see on social media. So rest easy, you may not always find what you’re looking for at the grocery store right now, but this, too, shall pass. Read more

WATCH | Experts say numerous factors behind reduced supply:

Trucker vaccine mandate blamed for empty shelves as convoy heads to Ottawa

6 days ago
Duration 1:59

As a convoy of protesters heads toward Ottawa, the COVID-19 vaccine mandate for cross-border truck drivers has been blamed for empty grocery store shelves. But experts say there are numerous factors, including extreme weather, contributing to reduced supply. 1:59

She rented a truck on a perfectly sunny day. Why was she billed for more than $5,500 in hail damage?

Hail, no. 

Keli Chick wants answers after a one-day rental from Enterprise Rent-A-Car devolved into a year-long saga over a damage claim worth more than $5,500.

She says she drove her rental truck from Dawson Creek, B.C., to Red Deer, Alta., on a sunny day at the end of 2020, but six weeks later, was on the receiving end of a letter from Enterprise stating she was on the hook for $5,578 for hail damage. 

“I thought, ‘This cannot be possible,'” she said

Chick later sent Enterprise a link to a local TV weather report that said there had been clear skies during her rental period, which was later confirmed by a meteorologist at Environment and Climate Change Canada contacted by Go Public.

But it didn’t make a difference. It was only after Go Public requested an interview with Enterprise that the company dropped its claim against Chick. Read more

Keli Chick spent almost a year fighting allegations that she was responsible for hail damage to a truck she rented from Enterprise, despite having driven through clear weather. (Colin Hall/CBC)

Condo owners fear losing their homes after being hit with $14M in repair costs

It’s not always true that owning your own home protects you from the threat of losing it, which is something Wendy Thomas, who has owned a condominium in the same Toronto building for the last 42 years, is learning the hard way. 

Thomas and hundreds of others in her building were recently given 15 days to pay between $30,000 and $42,000 in special assessment fees after the condo’s board determined the building was in desperate need of repairs. 

If residents weren’t able to pay, a lien was slapped on their unit, which under Ontario’s Condominiums Act allows the condo corporation to sell the unit to recover the amount owing. It also means those residents can’t vote in future board elections.

“How could they do it? We’re in the middle of a pandemic,” Thomas said through tears. “For most people, this is their retirement home. They were looking for a peaceful time.”

Many condo owners in the building are seniors on fixed incomes who now worry that if they can’t pay their share of the fees, they’ll risk losing their homes. 

Thomas said she’s had to come out of retirement and return to her customer service job to afford the payments. Unable to secure a loan from her bank, she said she had no choice but to take out a high-interest loan from a private lender. Read more

Wendy Thomas has owned her unit at 4645 Jane St. in Toronto for 42 years and says she has no intention of giving it up. (Samantha Beattie/CBC)

What else is going on?

Feeling anxious and lonely as the pandemic drags on? You’re not alone
Nearly one in four respondents to CAMH survey said they needed — but could not access — mental health support last year.

Crossing the border can take forever. But Canada says it’s planning new technological fixes to change that
Facial recognition, advance customs declarations, electronic gates are among the planned changes.

This Carrément raincoat has been recalled for being an entanglement hazard
Immediately remove the drawstrings from both sides of the raincoat waistband, cutting and removing all cords, to eliminate the hazard.

Smoothie product sold online recalled for potential cyanide poisoning
Evive Nutrition Inc. smoothie contains raw elderberries that can release cyanide when eaten.

Marketplace needs your help

Do you get regular phone calls claiming there’s a package being detained for you by Canadian authorities? Or demanding you owe money in unpaid taxes? Maybe someone claiming you’ve got a virus and need tech support? If so, we want to hear from you! Send us your name and phone number and we may get in touch with you. Email us at marketplace@cbc.ca

Have your batteries leaked or stopped working before you expected? We want to hear from you! Send us your photos and tell us more at marketplace@cbc.ca

Watch this week’s episode of Marketplace and catch up on past episodes anytime on CBC Gem.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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