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These fast food jobs are going to robots

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Flippy is making burgers, Chippy is cooking french fries, and Remy is serving up salads. Customers may not even notice them, but robots are becoming more common behind the counter at fast food kitchens.

At Food Republic, a quick-service joint in Vancouver, Remy looks like a giant stainless steel box. Inside, it receives the order to portion out each salad ingredient. Cucumbers tumble down a tube into a takeout bowl, which then moves along a conveyor belt to collect the next topping.

Ashkan Mirnabavi is cofounder of Canadian robotics startup Cibotica, which designed Remy using artificial intelligence and machine learning. He describes it as an automated assembly line that can make as many as 300 salads an hour. “Each ingredient is dispensed accurately and precisely because of that core technology,” he said.

Ashkan Mirnabavi is co-founder of Vancouver robotics startup Cibotica, which created the salad assembly robot Remy. (Nicholas Allan/CBC)

A former restaurateur himself, Mirnabavi said Remy could help businesses create consistency, chop customer wait times, and cut labour costs by 33 percent. Cibotica allow clients to “hire” Remy for a monthly subscription fee and he said the demand is promising.

“We’ve received a lot of inquiries and purchase orders from companies in the U.S. and Canada.”

Remy is far from the only robot in fast-food kitchens. As companies grapple with staff shortages and seek to cut costs, more big chains are turning to automation to make food faster and cheaper

The robots are coming… for restaurant jobs

 

Fast food companies are investing big in AI and robots to do many of the repetitive tasks of restaurant workers, especially in the face of a post-pandemic worker shortage.

Robots on the rise

Since the pandemic, fewer people have wanted the fast-paced and demanding jobs on the restaurant sector’s front lines.

By 2021, more than 250,000 restaurant workers had quit to find new careers, according to a report from the Canadian Centre for Policy Alternatives.

Flippy is a robot developed by Miso Robotics in California. (Miso Robotics)

Amid those staff shortages, labour costs have also been rising. Companies have looked for solutions fill the gap, and many of them are designed to replace human workers on the assembly line.

Domino’s is running trials with a pizza-making machine at one of its locations in Berlin. White Castle has implemented giant mechanical arms to flip burgers (nicknamed Flippy) and cook french fries (Chippy) at locations across the U.S. At a pilot restaurant in Fort Worth, Texas, it’s nearly all robots serving McDonald’s customers.

American salad outlet Sweetgreen is going all in. In 2023, CEO Jonathan Neman told investors that he expects every location to be automated in five years.

Making fast food faster

Chipotle Mexican Grill is buying in too, testing a few options that could roll out in its Canadian locations later this year.

“They can do the same task over and over and over again with a very high degree of efficiency and success,” said Curt Garner, Chipotle’s chief technology officer.

The California-based company is experimenting with a machine called Autocado. It cuts, cores and scoops avocados, helping serve up a batch of guacamole in half the usual time. There are plans to add machine learning capabilities to the Autocado that eventually will help it evaluate the quality of avocados without human assistance.

Garner said workers are then free to focus on less repetitive tasks, moving to other kitchen or customer service roles.

Chipotle Mexican Grill unveiled the Autocado, a robot that cuts, cores and scoops avocadoes. (Chipotle Mexican Grill)

Garner said jobs will become easier so the staff that remain can spend more time engaging with guests. He doesn’t expect robots to replace all workers at Chipotle since there are just some things machines can’t do.

“They don’t learn like humans do. They’re not as adaptive to a change in an environment.”

While the technology is still expensive, fast-food chains are starting to weigh the benefits of staff that can work around the clock and won’t call in sick. Garner said a piece of equipment like Autocado will pay for itself in one to two years.

Restaurant jobs ripe for automation

Restaurants have traditionally lagged behind other sectors in introducing industrial robots, though they could potentially replace 82 per cent of jobs, according to one forecast by industry consultants Aaron Allen & Associates. Some experts suggest the workforce is on track to shrink permanently.

Dr. Robin Yap, a professor of management at George Brown College, said while the technology will boost opportunities for innovation, he cautioned that it’s crucial for employers to plan to retrain their employees.

Domino’s is running trials with a pizza-assembly machine made by a startup called Picnic at one of its locations in Berlin. (Picnic)

Yap suggested companies could move human workers to more customer-facing roles, or to managerial positions. They could also give employees technical training.

“Maybe they now become the technicians for the robots because ultimately you need maintenance. I mean, these are machines, they don’t just run forever,” he said.

Yap predicted the robots will become ubiquitous in just a few years, though he said throughout history, workforces have been able to adapt to disruption.

“When we had a typewriter, when we had the phone … all of those things have shifted work. So it’s not new that there will be shifts in where … humans are needed.”

With files from Laura MacNaughton

 

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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